Growatt

After two years of production the…

After two years of production the Inverter burnt. Growatt send me a new one. Six month later an electronic board burnt. Growatt send me a new one but they forgot to burn the SN on the board. Many Mails are written, but no respond. This system is not working since five month and Growatt don`t do anything. Very bad.

I installed a sph10000tl-hu-us in mid…

I installed a sph10000tl-hu-us in mid November, and the system ran great. Then on or about Dec. 9th the inverter started throwing out fault codes randomly. (e.g. over battery current, estop pushed, buss error. Then it de sided to shutdown. After rebooting it, it started up and ran great.Then it did this again a couple more times. I called Growatt (12/9/24) and they downloaded new firmware. The inverter again ran for about a month with zero problems. Then on 1/9/25 it started to limit the battery output to 60% and showed random charting on the shine software. The math was all wrong in the charts. The funny thing is, I had a second one on order, I have since canceled the one on order, pending the outcome of these problems. I am sure that these problems are software related. I had one problem to start out with, now they have been resolved and I have a whole new set of problems. My big thing is I can't understand in both cases the inverter worked for about 4-6 weeks before having problems. I may end up scraping this 3 month inverter for two of something else. Thanks for your response. The only problem is that I wrote this on 1/19/25, your response came on 2/14/25. Moreover You are just now sending it to your team in China. Your US Team is useless. I am sorry but I don't call this customer service, when it take this kind of time to resolve a problem. After fighting problems with your inverter, I ended up scraping a 3 month old, $3000.00 inverter. I purchased a EG4 Flexboss21. I installed it set up all the settings, it started right up and haven't had a problem with it. Would you like a used inverter back for $3000.00? The ten year warranty means nothing when you can't get help. Very unsatisfied Customer

Having had very bad experiences in the…

Having had very bad experiences in the past with inverters, batteries and the fitters who fitted them it was a pleasure to have the support of Growatt. Thank you so much.

A great experience!

I briefly wanted to express my thanks to Growatt for their service. Our issue was addressed and resolved thanks to Gennaro who I communicated with during the process. Gennaro was completely professional & courteous and, as a bonus, spoke very good English. Again, thanks for handling matters the way you did.

Karsten Bech Nielsen丹麦 · 写过 5 条评价 · 体验于 2024-12-13 · 发表于 2024-12-13

GROWATT AI and more

GROWATT AI is erroneous beyond belief. DO'NT USE IT. It seems to have only one purpose; to wear down the batteries. Support of this new feature is NOT existing and you won't receive any intelligible response even though you document any error properly Here's an excerpt from a mail: Hi Terence You claim “The battery charges when the import tariff (tax included) is low, and discharges when the import tariff is very high”. This is absolutely NOT true; it starts discharging as soon as it has finished charging. Which is actually exactly what your diagram reveals! GROWATT claim that the AI need to learn out consumption pattern, and you claim the opposite.

The guy who helped me was very helpful…

The guy who helped me was very helpful and he came to my house to fix the issue in very short time. Strongly recommend.

Prolonged inverter claim

I have been told by an emergency solar tech my converter is toast after losing power late one night.A large boom noise was coming out of the switch board when trying to turn on as well.This callout was a/h and was over 400 bucks.Contacted sunboost who asked for photos and electricians report.Havent heard from them for a week .Very hot ,bills just climbing every day.I emailed again and got a response with all these electrical readings needed and to be photographed.They now expect me to get another sparky out for this?? Another 300 bucks min.As it stands It is going to be cheaper for me to get my own inverter .Is this why they prolong it?And why dont they demand sunboost check the inverter. Dont want another growatt product.

Excellent knowledge and professionalism.

Deege Solar英国 · 写过 1 条评价 · 体验于 2024-12-09 · 发表于 2024-12-09

I have done over 2000 Growatt…

I have done over 2000 Growatt installations and Hands down they are the best at looking after Warranty and there after service is By far the best i have came across and we work with all brands in Solar and Battery. Big Shout out to Jianye,Owen and Jin Bin Thanks team Growatt

Capt RF美国 · 写过 13 条评价 · 体验于 2024-12-03 · 发表于 2024-12-08

This is my second Growatt same Make and…

This is my second Growatt same Make and Model,first one failed in first 60 days, they backed it.. then it ran for 2 yr and 6 months, then it Failed again. out of warranty.. I purchased a second of same make and model as a backup since I am OFF Grid. Have to have Solar controller for home power.. Installed Feb 2024, it Failed Oct 3, and I am still waiting on Growatt of Resolve the Failure and the group I was working with., told me to move to after sales in another country.. Now over two months with no Solar power, off grid, not able to make coffe or toast.. I contacted the After Sales Mgr via Email that was given. No Reply as well the associated Technical team, still after 5 days of sending contact NO Response.. Never Again.. Never Recommend Growatt. They may have descent product, but the Service, customer Service is Poor, Extreamely Poor.

Typical experience from China

Typical experience from China, when it goes wrong you cant get hold of anyone! Might as well of chucked £700 down the drain. No return calls, no return emails, tried everything, buy British and at least you can talk to someone. Second time I have been caught out by the Chinese, never again

Do not choose Growwatt

Have not had a growwatt inverter under a year installed and wish we chose a different inverter. The inverter went up in smoke... Aftermarket support in SA is poor. Waiting 2 months for a repair and lets see if it will work but really wish they could replace it :(

karen allen英国 · 写过 1 条评价 · 体验于 2024-10-29 · 发表于 2024-10-30

A very professional and helpful…

A very professional and helpful company. Happy to help at all times. Would certainly recommend them, with out hesitation.

Wouter van Schie荷兰 · 写过 3 条评价 · 体验于 2024-09-20 · 发表于 2024-09-23

Beslist tevreden, met een kleine opmerking

In English, because I was helped in English by a very friendly and helpful employee, Ayoub. I had several questions last week about my new home battery, and everytime he came up with good and useful answers, and with some actions. There is one point that could be better with the support desk of Growatt: as an installation company you can telephone Growatt, but as a customer - like me - you are not supposed to do this... Contact by telephone would sometimes be better and more efficient, but of course the benefit of e-mail is that you can send files to each other. Ayoub sent me for instance some interesting and helpful documents, like an explanation of Load, Grid or Battery first. Thanks!

Purchased a system based on growatt…

Purchased a system based on growatt battery and inverter a year ago and the reseller told me that in order to have electricity from the batteries when electricity goes out is to have a Growatt ATS T which get this THEY ARE NOT ABLE TO DELIVER AND HAVE NO INFORMATION ABOUT IF AND WHEN WOULD BE IN STOCK. Luckily Growatt itself stepped in after seeing my review and confirmed that for the inverter I purchased that is not needed and configured the system for me.

D Jepp英国 · 写过 7 条评价 · 体验于 2024-09-02 · 发表于 2024-09-12

Great after care

Great after care - took 2 visits to resolve my small post installation issues but great comms and service

The help in enabling me to reconnect my…

The help in enabling me to reconnect my data logger after a change of internet provider was very good. Jack video called and took the time to try and establish my problem. Eventually it transpired I was using a password one letter out. Nevertheless Jack was extremely knowledgeable and patient.

Terrible customer service do not buy

Terrible customer service do not buy warranty is no good. They will not issue warranty. I’ve been having problems for seven months now not been re-resolved do not buy.

Terrible Support & Aftermarket.

I have had a growatt system with 3 SPH inverters connected via shinemaster and a battery stack that has worked proper 10-15% of the time. Everytime a major update is installed (wich happends automaticaly) the system malfunction and major commands are disabled such as self-consumption. The support is terrible. The average wait-time is 1 month to get it sorted and after 1-2 months it updates and gets malfunctioned again. I work as a solar-installer and this is absurd. If i only knew this upfront i would choose Any other brand over growatt. The afterservice is an ABSOLUTE NIGHTMARE.

Excellent support and help, easy to use

I was helping an older family member with their property, which already had solar panels and a battery system installed. Initially, we had trouble viewing the data on the ShinePhone app. After changing the broadband provider, things got a bit more complicated. I reached out to the helpline via WhatsApp, and Yujian patiently guided us through the process. He quickly identified that the setup was linked to another account, likely created by the installer. Yujian transferred everything to our account effortlessly, and we got it all working in the end. Note that only one ‘customer’ can access the data, so share your account if others need to monitor it. The support team's prompt and patient service made the process much easier.