We have a team of professional designers to provide stylish, personalized gifts. You can use your lover’s name and/or photos to create unique and practical souvenirs on those special days. We will help you capture those precious moments and keep them close to your heart. Our procedures are well organized from our technical team right down to our shipment agents to assure the most efficient delivery from factory to doorsteps. We guarantee fast, professional, and timely deliveries because customer satisfaction is our number one priority.
Its came to me with a bit broken on it and waited far to long
KESPIRE 回复2023-09-28
Apologies for any inconvenience caused. Customer service is of utmost importance to us, and we're concerned to hear about this. Your feedback will be shared with our teams for prompt action. To assist you better, kindly provide your order number so we can review the product details and analyze the issue. Rest assured, we are committed to making improvements and ensuring your satisfaction. Thank you for bringing this to our attention.
Engraving was ok, maybe a little off centered, but it looked great. Needed to wipe it off as it has some marks on it. Overall a nice product, but don’t expect to get it for a few weeks as it comes from across seas.
KESPIRE 回复2023-09-28
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
The shipping had a reasonable timing, the photos turned out great and the placement of the photos where nice. I wish there was an option to change the font colour as it was so visible from the photos we chose and it had a little scratch on the collage but besides that the overall experiences great.
KESPIRE 回复2023-09-28
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
If I could Rate a zero I would. This has been a horrific experience. I ordered a bracelet for My Husband ❤️’s anniversary gift. And not only did the bracelet Arrive late after paying $16 for shipping. When it arrived, the bracelet was not as described, this company offered the option to place a photo on the front of the bracelet. However, when it arrived, the photo was not visible, I reached out to the company in an effort to have them replace it, and they tried to charge me an additional shipping fee and blamed me indicating that I sent a photo that was too dark, well I am not the professional. Before this bracelet was sent to me they could see that the photo was not visible and if they knew that I needed a front facing lighter photo (this is what I was Told afterward) then this is what they should have asked for prior to making the bracelet! I went back-and-forth with them for a week or more with no resolve. They only offered to refund 20% of the cost of bracelet or I pay shipping fee, which I refuse to do since I had already paid for shipping. They took no accountability and even had the audacity to blame me. I will never do business with this company again nor refer any friends and family. In fact I’m warning you! Purchase anything at your win risk! The communication via email was very matter-of-fact and borderline and I’m completely appalled.
KESPIRE 回复2023-08-31
Dear customer
We apologize for the inconvenience caused to you. All misunderstandings stem from poor communication. We have been treating every customer with sincerity. If you encounter any questions or comments during the shopping process, you can send feedback to our customer service staff again via email: [[email protected]
], we will definitely handle it properly for you and give you a satisfactory answer!
Have a great day!
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Good quality item, received within time specified.
KESPIRE 回复2023-08-17
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
just recieved my item of a customised photo lamp and it’s not the correct rose that’s ment to be in the case and it was also smash and broken not happy at all and the price on the package says is $9.99 and i paid $80 for it so what the hell??
KESPIRE 回复2023-08-11
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at [email protected] with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[[email protected]]
There's no support, just a but the ignore everything you said. They promised a delivery time, didn't change it for priority and I missed, so I don't have my item.....
KESPIRE 回复2023-08-11
Dear customer
If you do not receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible. Provide us with the order number, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time.
Thank you for your understanding
I had purchased a lighthouse photo night light from this company for Mother’s Day. It wasn’t like the picture on the website. It is made out of plastic and the photos are blurry. I was not impressed. It looks very cheap. I paid 40 dollars for it! I contacted the company and they told me they could only redo it and I would have to pay a shipping fee. I want to return it, but they won’t let me. Do not buy from this company. The products are not of quality material.
Purchased a photo clock of our son (deceased) as a memorial, asked them to leave the message on the clock face blank and just put my sons name. Clock came back with his name alright, BUT THEY ALSO INCLUDED THE WORDS ‘PLEASE LEAVE BLANK’ on the clock face. Tried to explain that when I ask to leave blank it does not mean to include them words. DO NOT BUY FROM THIS COMPANY WORST SERVICE & NO REFUND. THEY WILL NOT ACCEPT BLAME.
If i could rate this company a 0 star I would. I ordered a Christmas present and it took 4 weeks to get here from China. So of course it was after Christmas. Then to top it off it was broken. They offered to replace it and I agreed if it was Expedited and I would receive in 10 days and that they would not glue the people to the tree. Of course they agreed. 3 or 4 weeks later it finally arrived and they glued the people on. If they do not understand what they are agreeing to do then they should not agree to it. After a couple weeks of emails back and forth they have basically said screw you we are keeping your money and we don't care if you are happy or not.
Will definitely not recommend this company to anyone.
Beware.. stay away from ordering anything from them.
Terrible, terrible
Avoid like the plague
Brought a bracelet off these cowboys. To say its a disgrace is a understatement. The product I recieved was nothing like the picture I sent them, it looks its been drawn on by a 4 year old. If only I could upload a pic to show you all. Do not buy off these cowboys YOU HAVE BEEN. WARNED
Rip off! Looks nothing like advertised!
Stay away! It’s a scam!!! You will not be happy with the product and they will tell you they need more money to fix it how it should have been in the first place. Still trying to get my refund and send this unusable “product” back to CHINA because they are NOT made in Florida as the website says
Google “Kespire reviews”!
Also see the Better Business Bureau’s C- rating
“THIS BUSINESS IS NOT BBB ACCREDITED”
I paid $48.99 for a Bangle Bracelet when it arrived it was the wrong size. When I tried to find out how to return it to get replacement it tells me to go to an email address which does not exist. So I guess I'm just out that money. I WOULD NOT RECOMMEND THIS COMPANY TO ANY ONE. IT IS A RIP-OFF. I have learned my lesson to read reviews before I buy.
By far the worse experience. Company is terrible to deal with. I’ve been waiting on an order for a month (also paid express shipping that was supposed to take 3-5 days)
Stay far away and spend your money else where!
To say I am disappointed is an understatement!!!!! This company is not cheap and the products I received are NOTHING what they offer on there website. It is a scam people so avoid them please. If I could have given them a zero star I would have because they do not even deserve a 1 star. Absolutely disgusting.
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