Comfortable First, Well dressed Second, Real you Always! We hope to bring you comfortable, functional, and stylish products through the power of handwork. 🙌Please note that we currently only sell them on our official website and ETSY, we never sell on other sites. We value all feedback, both positive and negative, as it helps us to improve our services. ✨In addition, we'd like to share that our official website and ETSY store are filled with numerous positive reviews from satisfied customers. We believe these reviews provide a more comprehensive view of our service quality and customer experience. ❤️
Most reviewers were unhappy with their experience overall. Many customers expressed strong frustration regarding the return policy, noting expensive international shipping fees required to send unwanted items back and difficult communication channels. Buyers frequently experienced exceptionally long delivery delays, lacking tracking information, and received products that did not match online photos or standard sizing charts.
Some reviewers were genuinely happy with the beautiful designs, accurate sizing, and comfortable fit of their custom garments. Consumers also deeply appreciated the solid construction, careful craftsmanship, and durable materials used in the clothing once their packages safely arrived after the long wait.
I placed an order in early April, with an expected delivery window of late April to early May. However, the package only arrived at the end of May.
The main issue was the tracking information: the initial tracking number provided was invalid, which was quite stressful and gave the impression that the parcel might have been lost.
That said, the customer service was very responsive and polite throughout. They answered my questions, eventually provided a valid tracking number, and even offered a compensation voucher for the delay.
When the order finally arrived, I was pleasantly surprised. The dresses match the photos and descriptions well. The linen quality is good, the garments are well made, and the sizing is accurate. I also did not have any customs fees.
Overall, the experience was mixed due to the long delay and initial tracking issue, but very positive regarding product quality and customer service. I am ultimately happy with my purchase, though patience is definitely needed.
I ordered the "leather" under bust corset belt for my wife as a birthday present. Took almost two months to receive, maybe understandable as it was supposed to be custom made by hand. When we received the piece, it was neither leather or custom made by hand, and it was $149. Material was a cheap blend of polyester and cotton.
The dresses were really nice. Mine were sadly too big so I wanted to return them and get a refund. I was in contact with them and I got all the information, very quick response. Sent the package back and all of a sudden it was impossible to get in contact with them again. I got notivied by the post office that it was delivered. Haven't heard a single thing from them. Luckily I paid with Paypal, I sent them a message via Paypal but also no reply. In the end I went to Paypal to ask them for my money back.
So if you buy something here, know that you actually cannot return it, or only with a lot of trouble.
Also they have some kind of address based in the UK, but I don't know what that is because the money is transfered to some Chinese account, the dresses were also shipped from China and I had to return the dresses to China (and pay the return costs myself - 50 euros).
Linennaive 回复2026-05-27
Hi there,
Thank you for sharing your honest feedback, and we are sincerely sorry to hear about the frustration you experienced with your return.
We accept return and exchange. If there is any problem with the product, you can contact us within 15 days after receiving the product. Once a return is delivered to our warehouse, it requires a few business days for our team to inspect the package and process the refund.
Have you received your refund? To assist you further, could you please send us more details via email at [email protected] and we will verify it. We will reply you within 24 hours.(Monday to Friday)
Sorry for the inconveniences caused and thanks for your patience.
best
Linennaive
I bought a top and tried to return it. I was advised to use a very complicated and expensive procedure to do this...but although it was complicated I followed the process to the letter. Despite this, and despite being able to see that the package had arrived in China, the company said they were unable to receive the return and only refunded me £20....leaving me £85 out of pocket. I think the company are scammers and I'm just grateful I didn't spend more on clothes from them.
Linennaive 回复2026-05-27
Hi Joanna,
I am very sorry that this order cannot reach your expectation.
We sincerely apologize for the delay in your refund. Once a return is delivered to our warehouse, it requires a few business days for our team to inspect the package and process the refund. Please provide your order number or your email address to our official email [email protected]. our team will check the package's shipping status and get back to you as soon as possible.
Sorry for the inconveniences caused and thanks for your patience.
best
Linennaive
Almost two months of waiting for my dress to even be sent, and nothing. I contact their customer support, and they always say it will be sent within that week, but they never do.
Linennaive 回复2026-05-27
Hi Lidia,
We are very sorry that you have not received the item in time. To assist you further, could you please send us more details via email at [email protected] and we will verify it. We will reply you within 24 hours.(Monday to Friday)
We ship in order, if the product is in stock, we will ship as soon as possible. usually arrive 7-14 days after shipment.
Our partner will check the shipping time and get back to you as soon as possible.
Sorry for the inconveniences caused and thanks for your patience.
best
Linennaive
terrible quality clothes, they lie about the material content and looked nothing like the photo so i emailed them and started a return. they said i had to pay for the shipping myself and told me to write that the package was worth only $59 even though it was $700 worth of clothing in there which is extremely concerning and illegal. i had to pay $140 for the return shipping to CHINA! and now it has been a week since the return delivered and they still have not refunded me.
Linennaive 回复2026-05-27
Hi there,
I am very sorry that you are not satisfied with this order , please accept our sincere apologies.
First and foremost, we sincerely apologize for the delay in your refund. Once a return is delivered to our warehouse, it requires a few business days for our team to inspect the package and process the refund. However, we understand waiting is stressful. Please provide your order number or your email address to our official email [email protected]. our team will check the package's shipping status and get back to you as soon as possible.
We completely understand why our previous request regarding the customs value upset you, and we want to sincerely apologize for the misunderstanding. We suggested this solely to speed up the customs process so we could process your refund immediately upon arrival, rather than making you wait weeks for the package to clear customs.We realize now that this suggestion was inappropriate and caused you unnecessary concern, and we are actively reviewing our internal guidelines to ensure this does not happen again.
We will issue a refund as soon as possible after receiving the returned package. We apologize for any inconvenience caused.
best
Linennaive
I have two items from Linennaive and they are both absolutely wonderful. Materials are good-quality linen and wool. Construction is really solid. There is as much fabric in the skirt of the dress as is shown on the website. Prices are expensive, but honestly, the quality is worth it.
I had to be in touch with customer service for an order I made as a gift. Customer service was very quick to respond and offer solutions. The dress shipped the next day.
I highly recommend Linennaive!
Linennaive 回复2026-05-27
Dear Anna,
Thank you for your incredibly kind words. We are absolutely thrilled to hear that you love Linennaive pieces.
We use premium wool and linen from nature for our fabrics. Hope to bringing you comfortable, functional, and stylish products through the power of handwork. Hope you will wear and enjoy them for a long time. 💗
They took my money and promised a refund and never sent the items. This site as well as its other name lenvexy.com are totally scam stores. After many emails I still have not received items or refund.
Linennaive 回复2026-04-23
Hi there,
I am so sorry to hear that you were scammed, and I completely understand your frustration. However, I believe there has been a mix-up.
We only sell our products exclusively on our official website, and we don’t operate on, nor are we affiliated with, lenvexy.com in any way. We hope you get your money back from the actual scammers!
If you want to report the scam site, we highly recommend doing so through your bank or the official scam reporting channels.
Thank you!
Best,
Linennaive
Absolute scam of a company. Avoid at all costs. Cheap China gear, stinks of smoke and doesn't fit, they won't accept return unless you pay a fortune and follow their illegal rules which leave you unprotected. Now having to claim through credit card.
Linennaive 回复2026-04-13
Hi
We are sorry to hear about your experience and take your feedback seriously. If it's a quality issue, we will cover the shipping costs. We would love the opportunity to resolve this directly. Please contact our support team at [email protected] with your order number so we can review your case and find a solution.
We apologize for any inconvenience .
Best
Linennaive
Honestly don't get the bad reviews. Bought from here 3 times now and every time the sizing was correct and the quality was amazing. I bought 2 dresses and 1 skirt and I have had 0 issues with them. I get so many compliments too
Linennaive 回复2026-04-13
Hi!
Thank you for your continued support and for sharing your experience! We always strive to provide high-quality pieces, your feedback means the world to us. Enjoy wearing them! We can’t wait to serve you again soon!
Have a nice day! ❤️
Best,
Linennaive
This company feels like a total scam. While the material is indeed linen, the quality is so poor! This is a dress that should cost $35 not $165. Their lack of transparency around their return policy and the sketchy lies they ask you to tell while covering the shipping costs further confirm this company’s lack of integrity and quality. If I could give them negative stars I would.
Buyer beware!! Do not purchase from this site!
Linennaive 回复2026-04-13
Hi
We are sorry to hear about your experience and take your feedback seriously. If it's a quality issue, we will cover the shipping costs. We would love the opportunity to resolve this directly. Please contact our support team at [email protected] with your order number so we can review your case and find a solution.
We apologize for any inconvenience .
Best
Linennaive
Money wasted; the price doesn't match the quality. I doubt it's even linen, hence the name "linen NAIVE." The yarn is so thin that you can see the underwear. The dress is completely different from the picture, and the corset element I wanted is missing. I won't be returning it because I'm afraid I'll lose both my money and what I've already ordered. I suspect they sew these items at the time of ordering somewhere in Malaysia, which is why the pattern is different from the picture, and why they don't ship the order until a month later. The second dress, supposedly made of wool, I also doubt it's wool; maybe a small percentage of wool is blended. Very poor quality, and I generally don't recommend it; it's not worth the price. I love linen and I am using it a lot and this is for sure very bad quality of blend linen or even not linen at all.
The sizes are MASSIVE. I bought a small and it without a doubt would fit as large or extra large. I’m a tall slim woman and it’s ridiculous how huge these dresses are, I don’t even think an extra small would have been below a size medium.
The quality of the garment received was poor. The customer service was unhelpful and rude. If you value your money, please don't make the mistake of buying from here. They refuse to give refunds for their mistakes only offering a $30 store credit. $30 doesn't cover even a quarter of the original price.
I truly love the clothing I have bought from this company over years. I just recently bought my 5th piece, a beautiful taupe wool skirt, and it is just perfect! Excellent craftsmanship, designs and materials, as always. I think they may be experiencing some growing pains and were a bit confused about whether or not the order had shipped, and tracking didn't work because I have no cell phone to scan the qr code they provided, but they responded to my inquiry fairly promptly. The skirt had shipped within a few days of my ordering it and I recieved it in two weeks time. I am very pleased with my experience with them and wil continue to be a loyal customer. Thank you Linenaive!
I waited 3 months for this order while customer service kept repeating the same message:l“it will ship soon.Nothing happened. The moment I finally asked for a refund, the package was magically shipped immediately.
When it arrived, it was even worse than the wait. The dresses looked nothing like the photos. wrong colors, cheap materials, one dress completely see-through with zero warning on the website, and the sizing totally off (as others here mention)
I contacted them right away to arrange a return and asked for a shipping label and they went radio silent. They simply disappeared so I can’t return the items.
After months of waiting, misleading product photos, and being ignored when asking for a return, this company showed absolutely no respect for customers. Save yourself the stress and money — shop somewhere else.
Edit after sellers response:
People, please be careful with this company.
I am already in contact with them by email and they keep going in circles. They sent a dress that clearly does not match the photos (the color is visibly different), and then they claim it’s just “lighting issues” or “production batches,” as if they have no responsibility to show their products accurately.
They expect me to return it at my own cost even though the item is not as described, and even suggested declaring false values in customs, which is unacceptable.
If a seller shows photos that don’t match the real product and then tells you it’s your problem, that’s a huge red flag. Please think twice before ordering.
Linennaive 回复2026-02-28
Hi
I am very sorry that you are not satisfied with this order , please accept our sincere apologies.
We ship in order, if the product is in stock, we will ship as soon as possible. Some items are still in production and may cause a delay in shipment. All items are handmade.
We appreciate your feedback on the fabric. The thickness of our linen varies across different styles. This linen dress is crafted to be fairy and poetic, using a lighter weave for a soft, airy drape.
To assist you further, could you please send us more details via email at [email protected] and we will verify it. We will reply you within 24 hours.(Monday to Friday)
Thank you for your patience.
Have a nice day!
Sincerely,
Linennaive
I ordered two items from you, one of which I wanted to return.
However, my emails are not being answered, and I don't know where to send the item to return.
I've already written them three times and haven't received a response to my inquiry.
I first wrote to them on February 12, 2026, and still haven't received any information regarding the return.
The only response I received recently was when you sent me a screenshot of another user's order and then apologized for the incorrect image.
This only further confirmed my suspicion that you're ignoring me and not addressing my questions about the return.
I find this very disappointing because I actually really liked the clothes and have no complaints about the quality, but with this kind of customer service, I will never order from them again.
Linennaive 回复2026-02-28
Hi
I am very sorry to hear about this trouble. It seems we overlooked your earlier emails, which is why you didn’t get a timely response.
To assist you further, could you please send us more details via email at [email protected] and we will verify it. We will reply you within 24 hours.(Monday to Friday)
Sorry for the inconveniences caused and thanks for your patience.
Sincerely,
Linennaive
BUYER BEWARE: I purchased a coat from this company after reviewing the measurements listed on their site. Upon arrival, one button immediately came off and the coat didn’t fit despite me being within the measurements on their site. I emailed them and they said a tailor could fix the button and add material so the coat would fit properly. When I declined and indicated it was not well made if the button fell off during a 5 minute try on and that they misrepresented the measurements online, they offered 15% back. When I declined they told me I must pay for the return shipping. Sadly, they expect the customer to pay the $100 return shipping event for quality issues and misrepresenting sizes on their website.
Linennaive 回复2026-02-28
Hi
Please allow me to express my sincere apology firstly. We are no tolerant with these behavior but how so badly we still made this mistake.
To assist you further, could you please send us more details via email at [email protected] and we will verify it. We upgrade the product every few months with all buyers experience and comments. We also hope that you can give us a chance to improve ourselves.
Sincerely beg your forgiveness.
Have a nice day!
Sincerely,
Linennaive
I would have loved sooner communication about my coat being a bit later. But when I asked the customer service about my delivery they were super helpful! They respond quick and help you with the question on hand. When the coat was finished, the delivery was super quick. I love the coat!
Linennaive 回复2026-02-28
Thank you so much for your kind words! We are thrilled to hear that you are in love with your new coat. We sincerely apologize for the delay and appreciate your understanding. We hope you enjoy wearing it for a long time!❤️
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