Comfortable First, Well dressed Second, Real you Always! We hope to bring you comfortable, functional, and stylish products through the power of handwork. 🙌Please note that we currently only sell them on our official website and ETSY, we never sell on other sites. We value all feedback, both positive and negative, as it helps us to improve our services. ✨In addition, we'd like to share that our official website and ETSY store are filled with numerous positive reviews from satisfied customers. We believe these reviews provide a more comprehensive view of our service quality and customer experience. ❤️
Most reviewers were unhappy with their experience overall. Many customers expressed strong frustration regarding the return policy, noting expensive international shipping fees required to send unwanted items back and difficult communication channels. Buyers frequently experienced exceptionally long delivery delays, lacking tracking information, and received products that did not match online photos or standard sizing charts.
Some reviewers were genuinely happy with the beautiful designs, accurate sizing, and comfortable fit of their custom garments. Consumers also deeply appreciated the solid construction, careful craftsmanship, and durable materials used in the clothing once their packages safely arrived after the long wait.
Ordered the red dress and was absolutely thrilled to receive the most stunning , beautifully made dress that looked exactly like the picture on the website
This company truly exceed all expectations in quality, communication and delivery. 5 stars all round!
Excited to buy more!!
Thank you Linennaive! xx
Linennaive 回复2025-09-30
Hi Sarah,
Thank you so much for taking the time to write such a wonderful and detailed review! We’re so happy you love our dress. Enjoy your beautiful dress! We look forward to the pleasure of serving you again in the future.
Sincerely,
Linennaive
I was unsure of what size to buy for my granddaughter so in an email I sent her measurements and customer service answered me quickly with a size recommendation. When the dress was received it fit perfectly and my granddaughter loved it! The dress was outstanding as well as the customer service.
Linennaive 回复2025-09-30
Hi Susan,
Thank you for your kind words! It truly warmed our hearts to read about your experience. We appreciate you highlighting both our product quality and our service standards. If you have any questions about the product, please feel free to contact us.
We appreciate your support, Hope to see you again soon!❤️
Best wishes
Linennaive
I have ordered a linen white skirt for my wedding outfit 2022. It was a bit of a wait, maybe a month. But I was expecting that. Linen was of a very high quality. Skirt was made very well, very heavy and large drapes. And the best part is that it was perfect length. I did expect that this could be a trouble. But no, I had nothing to adjust. Just perfect fit. I do not know what would be the returning situation as many girls are in trouble with that. Because the product itself was 10 out of 10.
Sizing is horrible. Quality is super poor. Ships from China. So you have to return to China if you need a different size which cost me an extra £20. Im still waiting for my dresses. Its been almost three months. Don't make the same mistake I did. Avoid this company.
Update! It is now September and I am yet to receive a refund! Do not buy from here!!!
I ordered from them over 2 months ago and I was so excited. They had a discount on so I took advantage. I paid shipping insurance as well just incase. A few weeks later I received a notification that it was delivered. Both me and my husband were in the house and nothing was delivered. I checked with the neighbours and they hadn't received anything. So I messaged. They told me to check with the neighbours, I informed them I already had. They told me they contacted the shipping company but they insisted they delivered it so there was nothing they could do but send me the order again. I asked for refund as I ordered the clothes for a holiday and didn't couldn't wait that long for another delivery. They offered me a 50% refund as they sold the clothes in a very low price. I said no, not my fault their choice. They upped to 75% I was tired of fighting so I agreed but brought up the shipping insurance. They avoided the question and told me refund takes up to 25 days. I brought up the insurance again same thing. I left for a while as again tired of fighting. 26 days past no refund so I email them asking where it is and I bring the insurance up again and how unhappy I am with the service. They tell me they have adjusted me to a full refund as per my request (should have been done the first time but whatever) and they will make sure I get the refund asap. It has now been over a month since my initial refund request and I have received nothing. No clothes and no refund. It's a shame as I was very excited to order from them. Learned my lesson not ordering from them again.
I just got my dress, its my second buy and im in love. Perfect quality, great thick wool and even has a silk lining, almost like a winter coat. Beautiful piece for autumn-winter. Lots of combination possibilities, simply great. And the price is really nothing..
Dresses terrible quality, and the company doesn't allow returns -- despite what it says on the website. I had to ask several times for reimbursement, and they kept telling me that it was costly to send to China, even though I offered to cover the postage. In the end and after many emails, they agreed to reimburse a small fraction of what I paid.
I ordered three items, a skirt and two dresses. I received notice that the skirt and one of the dresses had been shipped. I waited eagerly, but then received a "failure to deliver notice" text that seemed very strange. The package it turned out had been delivered. A tiny box that had my name, address, and the supposed contents labelled very clearly on the outside. I opened it up to find a package of drugstore reading glasses. WTF?! Talk about a scam. I reach out to their customer service line, but obviously haven't heard anything.
Do NOT order from here.
Told to get replacement button from Arts and crafts Store
Three months after I bought this cloak the top button snapped in half like a cracker when I went to unbutton it. Insane for an item I spent 300 dollars on. Customer support told me to go find a replacement from an arts and crafts store. Thanks guys
I’ve ordered 5 dresses in total from Linennaive. They are all amongst my most favourite dresses to wear - so comfortable, nicely fitted and durable. I live in Denmark and it does take a little time for the packages to arrive but they’re worth the wait. :-)
I love this dress it's beautiful and just like it's picturedas so worried the dress wouldn't fit…
I was so worried the dress wouldn't fit me but I looked at the measurements for the size 3x and those were my measurements even though in America I'm only a size 16 so if you are a size 16 order the 3x and it should fit you I'm happy with the dress it's absolutely beautiful I ordered another one I have to wait till it's back in stock and I'm sure I'll write another good review
Ordered the Forest Green dress with lace trim the…
Ordered the Forest Green dress with the lace trim. Paid extra to have it delivered within 10 days. Had a five star experience with this company!
I had in the past been put off by all the negative reviews but when I saw this dress, it was too perfect not to risk it.
It arrived on time and thrilled to say exactly as was in the picture! Had so many compliments.. feeling quite the Bonham Carter Boho. Definitely recommend...I'll be back!!
In the interest of fairness, I wanted to write a longer review here (as well as on the LN website) as I and others, it seems, have been a bit spooked by the amount of negative reviews here. I can’t vouch for their return and refund services as I was happy with my purchase but from what others have posted, it seems like the process is complicated and a little slow but it seems like that area may need some improvement, so keep that in mind and shop carefully when placing an order.
I ordered three dresses from LN, both of which arrived today and I was very happy with all three. As I live in Japan, the order arrived within just days of being shipped and I was very impressed with the speed (though that may simply be because Japan is so close to China). It took some time for the orders to be dispatched (about a week) but when I emailed customer support to ask for an update, I got a very fast and polite response from Tracy. The same day, the order was dispatched.
As for the dresses, I ordered the Elowen Gown in two colours (Forest Green and Pale Pink) and the Alice dress in Green Ivy. I ordered a size S in all three based on my measurements and all three of them fit perfectly (and I’m sure they’ll fit even better once I’ve shifted these few kilos I put on over spring) and are just beautiful. I couldn’t find any defects or faults and while the material isn’t the finest linen out there, it’s still a perfectly acceptable quality (both the Pale Pink Elowen and Alice dress are much lighter, maybe some kind of linen blend? There’s no label so it’s hard to be sure). The zipper on the Forest Green dress is a bit stiff but I think that’s just on account of it being made of a heavier linen with such a tiny, slender zip! But thanks to some zipper grease, it did go in the end and is now just fine. The lace on the Elowen dresses is a sparkly and synthetic lace but it was very soft and I felt it doesn’t distract from or clash with the garment overall.
Once I was certain all three dresses fit, I put them all on a gentle wash cycle to get rid of the “workroom smell” that all new dresses inevitably have and to make sure they are colour fast. I was particularly worried about the Forest Green dress but after washing, there’s no change to its colour and even when wiping it with a wet cloth, no colour transfer.
The other thing I want to highlight is how comfortable these dresses are. I’ve bought a lot of natural fibre dresses in my time and I honestly find that their comfort is hit-and-miss. Sometimes a linen dress looks lovely but it’s somewhat uncomfortable to wear. On the other hand, all three of my dresses from LN are light and breezy and just so comfortable to wear. Never mind special occasions, I’d feel happy walking down to the shops or running daily errands in one of these dresses!
One thing I will say for my petite ladies - the length of these dresses almost touches my toes! The models on the website must be quite tall as they only come down to their ankles in photos. So based on that, my one bit of feedback to the company is, please consider making a “Petite” lineup for your popular styles! 🥹 I think us littler ladies would love it.
Thank you for my lovely dresses, I’ll cherish them for years to come!
Ordered a white wool cloak for my daughters wedding. It was pictured on the site as white and long enough to touch the tops of the models shoes. The cloak came and it is creamy almost yellow and fell just below my daughters knees. When we requested a return they sent us a return address in China even though the cloak came from Burnaby BC Canada. In order to ship it back using their method it would have cost $150. In reading some other reviews I see that their item is stuck at customs. Which means you are out the shipping costs and the cost of the item. I wish I would have read more reviews before I ordered the cloak. This does not seem like a reputable company, they have no trouble taking peoples hard earned money and sending them a substandard item NOT as advertised.
Linennaive 回复2025-06-30
Hi
We sincerely apologize that the product you received did not meet your expectations in terms of color, length, and the return process. Our products are as shown in the pictures, the colors may vary slightly under different lights.
Sorry, we cannot control the customs procedures, but we promise to issue a refund as soon as possible after receiving the package.The specific return fee usually depends on your local country's policy.
Could you please let me know your order via Facebook, Instagram or email [email protected], we will check.
We apologize for any inconvenience .
Best wishes
Linennaive
I received a skirt with a broken zipper that doesn’t open or close properly, is poorly stitched, and clearly has a manufacturing defect, along with flaws in the embroidered flowers. I immediately contacted customer service. I was advised to cut threads and replace the zipper at my own expense, even though I’ve never worn the skirt! According to this company, a replacement or return is not possible — absolutely outrageous!
Linennaive 回复2025-06-30
Hi
I am so sorry that you are not satisfied with this order , please accept our sincere apologies.
We accept return and exchange. If there is any problem with the product, you can contact us within 15 days after receiving the product. Could you please let me know your order via Facebook, Instagram or email [email protected], we will check.
Sorry for the inconveniences caused and thanks for your patience. ❤️
Best wishes
Linennaive
NEVER ORDER ANYTHING FROM THIS COMPANY.
I CAN BELIEVE THIS CRAP.
AFTER MONTHS OF WAITING, THEY CAME UP WITH THIS IDEA THAT THEY HAVE DELIVERED AND YET, I DID NOT RECEIVE MY ORDER.
DO NOT ORDER FROM THEM
YOUR RESPONSE DOES NOT MAKE SENSE. I HOPE PEOPLE WILL NOT ORDER FROM YOU. THIS IS A SCAM. AGAIN, DO NOT ORDER FROM LINENNAIVE...
Linennaive 回复2025-06-30
Hi
We are very sorry that you have not received the item in time. We ship in order, if the product is in stock, we will ship as soon as possible. Could you please let me know your order via Facebook, Instagram or email [email protected], we will check.
Sorry for the inconveniences caused and thanks for your patience.
Best wishes
Linennaive
Well, very upset that I paid over £100 for a Chinese product. Made and sent from China. once received the linen was completely see-through, scratchy and lost of loose thread. it was packaged in a clear plastic bag and bubblewrap package. I'm very disappointed overall and do not recommend it.
Linennaive 回复2025-07-07
Hi
We are truly sorry to hear about your negative experience and disappointment with your recent purchase. We understand why you're upset, especially having paid a significant amount for an item that didn't meet your expectations in terms of quality and appearance. Our linen products come in different weights and thicknesses, so if you don't like lightweight linen you can choose our thicker linen products.
We accept return and exchange. If there are any quality problems with the products you receive, you can contact us within 15 days after receiving the products. To help us assist you further, could you please share your order number via email [email protected]. This will allow us to look into the specific details of your purchase and provide the best possible resolution for you.
Thank you for bringing this to our attention. We take your feedback seriously and are committed to improving. We hope to have the opportunity to make this right for you.
Best regards,
Linennaive
Updated from 1 star review!
The company is great if you're sure you will want to keep an item, be prepared that returns are not straight forward.
The dress I ordered was too big for me so I needed to return (ordered 2nd May). Be aware that you will need to pay postage for shipping back to China. The web chat function is a bit tricky to use, though I did eventually get through to request the return. The dress got stuck in Chinese customs for a long time ~1 month, and I couldn't navigate the Chinese info to find out why. I tried to go through the web chat again and never got a response. Thought I'd lost the dress money and return postage. After leaving a 1 star review on trust pilot, I got back in contact with customer service after they responded to the review. It seems they had received the dress in the meantime, 10 days after contacting via their email I received a refund to my bank account(16th July).
I have updated my review to reflect that the return was successfully completed.
Linennaive 回复2025-07-07
Hi,dear！
We’re truly sorry to hear about your frustrating experience with your recent order.
Could you please let me know your order via Facebook, Instagram or email [email protected], we will check. We want to ensure your return is processed smoothly and find a satisfactory solution for you regarding the item itself. Our partner typically responds within 24 hours from Monday to Friday.
We appreciate you bringing this to our attention and will use this feedback to improve our processes. We hope to resolve this for you soon.
Best regards,
Linennaive
Beware:Worst customer service ever!
I ordered a coat that I loved and they sent it with a delay (because those things happen right?). Well, because the coat came with a delay I wasnt at home when it arrived due to unforseen familiar circumstances. As I finally could get back home and try my new coat I noticed it was too big. I asked customer service for a change of size and they told me I was already too late. It was day 16 of their 15 day return policy. They didn't care about my particular situation and didn't feel responsible for their mistake, even though they had sent the goods too late. Besides, I didn't want a refund, I wanted an exchange. Now I have a 200€ amazing coat that I have to throw out...
EDIT: Customer service responded to this comment with only an automated reply. This shows how “great” their customer service is, that they can't even read a review and understand the point being made.
Linennaive 回复2025-07-16
Hi
I am very sorry that you are not satisfied with this order , please accept our sincere apologies. We understand why you're upset, especially having paid a significant amount for an item that didn't meet your expectations in terms of quality and appearance.
Regarding the request for an exchange: We accept return and exchange. If there is any problem with the product, you can contact us within 15 days after receiving the product. Our standard policy is based on the date the item is received.
We apologize for any inconvenience .
Sincerely beg your forgiveness.
Best regards,
Linennaive
This company is absolute crap and a scam! My dress arrived and was actually very nice but was too large so I ordered a small and requested to return the medium that was too big. I have sent 5 emails and tried to chat with them for days on end with absolutely no response of any kind. They only allow returns 30 days from purchase which is almost up now and I still have no response from them so now I'm stuck with 2 dresses, one which doesn't fit. BUYER BEWARE and DO NOT do business with this company. If if could give them zero stars I would.
Linennaive 回复2025-07-16
Hi
I am so sorry that this order cannot reach your expectation. We accept return and exchange. If there is any problem with the product, you can contact us within 15 days after receiving the product. Our standard policy is based on the date the item is received. If it is a problem that we respond to late, we will also help you extend the return time.
Our partner will reply you within 24 hours.(Monday to Friday). To help us assist you further, could you please share your order number via email [email protected]. This will allow us to look into the specific details of your purchase and provide the best possible resolution for you.
We apologize for any inconvenience .
Best regards,
Linennaive
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