Comfortable First, Well dressed Second, Real you Always! We hope to bring you comfortable, functional, and stylish products through the power of handwork. 🙌Please note that we currently only sell them on our official website and ETSY, we never sell on other sites. We value all feedback, both positive and negative, as it helps us to improve our services. ✨In addition, we'd like to share that our official website and ETSY store are filled with numerous positive reviews from satisfied customers. We believe these reviews provide a more comprehensive view of our service quality and customer experience. ❤️
Most reviewers were unhappy with their experience overall. Many customers expressed strong frustration regarding the return policy, noting expensive international shipping fees required to send unwanted items back and difficult communication channels. Buyers frequently experienced exceptionally long delivery delays, lacking tracking information, and received products that did not match online photos or standard sizing charts.
Some reviewers were genuinely happy with the beautiful designs, accurate sizing, and comfortable fit of their custom garments. Consumers also deeply appreciated the solid construction, careful craftsmanship, and durable materials used in the clothing once their packages safely arrived after the long wait.
One word to describe the experience: LUXURIOUS.
From the order to the customer service to the product itself. My product review is about these two models:
Elowen 27 | Lace Linen dress gown ( 2 way to wear ) in light blue and MARY 18 | VINTAGE LINEN DRESS GOWN in green.
I'm 1,70m tall, 90,82,102cm so I bought Large for both dresses. They both fit as they should.
PROS:
1)With price comes quality! Great linen, both dresses feels very solid and high quality, with many lovely details you almost do not notice until you see them in real life, the dye is well done, the zippers are barely noticeable, so for who is scared by the prices... you will see you paid for good craftmanship and good designs.
2) The amount of products you can choose from is gargantuan. There is something for everybody, simple or frilly, for layering or one and done: dresses, shirts, skirts, long capes, short capes, coats, all in great fabrics (wool or linen, printed or plain, I saw even some velvet???) I lost myself for one hour before managing to pick what I wanted.
3) Mary 18 is the dream of every Victorian lover. If you watched the remake of Nosferatu and craved a dress like the 1800s THIS is the model for you! Covered buttons on the front (which are just a decoration, dress zips on the back) and on the sleeves (they do work, so you can undo a few for a more modern touch), I ADORE the puffy shoulders so much! There is a lighter lace on the bodice and the skirt, it's so cute!
4)Elowen 27 seems out a fairytale with the frilly lace on the sleeves and the skirt! And the strings on the skirt are of good non stretchy material, and do not let the dress slip down once you reached the desired height. Beautiful!
5)The pictures are from the actual products you are going to get. When you buy online this is not alwats guaranteed.
6)They run sales very often!
7) Free shipping, that's great!
8) The freebies offered after a certain limit are pretty nice, I got the roses pin and they feel solid I could wear them on the dresses. Not sure if I have the guts to get any needle (even a small one) piercing my expensive dresses, but I appreciate the idea. I may wear my rose pin with a less expensive dress.
9)The dresses are unlined but I prefer it because I tend to overheat easily and I am planning to wear leggings or biker shorts underneath anyway so for me it's a pro. The dresses do not look see through to me.
10) Both dresses have pockets, YES!!!!!!!!!!!!!! I could put my credit card or a flat wallet and my phone and just go outside.
11) The dresses can go in the washing machine (until you don't use too hot water or too high speeds for the tumble drying programs) and technically do not require to be ironed. I said 'technically' because I went too wild with the first wash but the customer service reassured me.
12)The customer service is an absolute dream. I'm not sure if it's always the same person, but every single time I reached out, either to ask about how to care for the dresses or how long I had to wait for the shipping they always reached out to me in a matter of a couple days. Every time, even when they were supposed to be on holidays. Even when I had a problem at checkout because my card didn't work they were so nice to modify the order manually for me. This is the care you expect from an artisan or an Etsy seller, there is a soul and a heart in this brand and the customer care shows it.
CONS:
1)Do not buy expecting less than two weeks before it gets shipped. This is not an Aliexpress reseller or Amazon. They operate like a small business or an Etsy seller, so they may not have your size or the model ready to ship. I did buy during one of their sales in January but between January and February they were closed for holidays and they didn't have enough tailors to work on the dresses, and I didn't pay for express shipping so I expected that I would have to wait 2 weeks to 1 month. The customer service still asked me if I wanted to cancel the order, but I was willing to wait.
2)I am having some problems with the zippers, especially with the Mary 18 which needs to be zipped on the back (Elowen is zipped under the armpit) because they tend to get stuck. I really hope it's just because the dresses are new and that the problem will go away as I am using them, because I'd be mortified to pull too hard one day and rip the fabric because I'm not the most patient person in the world. 3)I may have to wear heels for the Elowen (Mary fits me perfectly without making me trip) because if I don't use the strings the lace border is a bit too close to make me trip and I don't want to ruin it. Also the top border feels a bit loose, but I did see some models wear them with exposed shoulders, in that case it makes sense that the elastic on the neckline is not too tight. If I bow down my chest doesn't get exposed.
Moral of the story I highly recommend this brand! They also sell on Etsy, but sales are better on the website
Measurements are completely wrong and item ended up being twice the size as stated despite deliberately measuring myself before hand. Had to ask several times before they'd give the return address then told me it was actually coming from China.... if I'd have known that I'd have not ordered in the first place.
Offered me a 15% refund a few weeks ago as returning it would be too expensive as the skirt wasnt cheap and i got told if the sizing wasn't right this time they wouldn't accept it again (didnt fill me with hope seeings as the measurements were wrong in the first place, so I can't exactly trust them now)
I still haven't recieved this refund and hasn't even been processed yet. I get the feeling they're hoping ill forget. Awful experience and now left with a very expensive skirt I now have to pay to get altared somewhere else. Will not be ordering from them again. Lesson learnt.
Ordered a 300€ coat 2 months ago, a week ago they sent me fake tracking number, I don't think I will ever recieve my coat or my money back.
Update : 28.2. I got my coat and Im not angry anymore bcs its really good quality, but Im not giving 5 stars bcs I did not receive my free gift and maybe next time an honest update abt how long we should wait.. For a quality like this everyone will accept to wait for 2 months bcs its not fast fashion.
Coat never arrived they claim it was sent refused to refund or replacement awful company and I spends so much with them no customer service you already sent a email saying you won’t do anything don’t make the responses fool you!!
Linennaive 回复2025-02-25
Hi
We are very sorry that you have not received the item in time. Have you received the package?
Could you please let me know your order via Facebook, Instagram or email [email protected], we will check. We would like to address this matter promptly. Please rest assured that we will investigate this issue thoroughly. We will verify the status of the package with the shipping company and provide you with a detailed update.
Sorry for the inconveniences caused and thanks for your patience. ❤️
Best wishes
Linennaive
Received 3 dresses but didn't like the quality and style so I sent them back (£90 from the UK, non-refundable). It took lots of patience, back and forth and 1 month and a half to get the refund.
Linennaive 回复2025-02-25
Hi
We sincerely apologize for the inconvenience and frustration you encountered during the refund process. we are also appreciate your patience and understanding throughout this time.
We would like to assure you that once we receive the returned products and verify their condition, we will process the refund as quickly as possible. We are continuously working to improve our customer service and return procedures to ensure a smoother experience for our customers.
We apologize for any inconvenience .
Sincerely beg your forgiveness.
Best regards
Linennaive
Recently bought a coat from them. It’s ok, but not worth the price tag in my opinion. The buttons are becoming loose after only a month of wearing it, and the fabric isn’t particularly high quality. The shipping was fine to the UK, about as quick as I expected from China, about 2 weeks. Overall fine, but you might do better elsewhere.
Linennaive 回复2025-02-25
Hi
Thank you for taking the time to share your feedback with us. I am very sorry that you are not satisfied with this order , please accept our sincere apologies. We provide spare buttons with our garments to ensure our customers can easily replace them if needed.
Regarding the fabric quality, we take your feedback seriously. Our goal is to consistently deliver high-quality products, and we’re disappointed to learn that we fell short in this instance. We’ll forward your feedback to our product team for further review and improvement.
Thank you for bringing this to our attention. We value your input and are committed to using it to enhance our products and services. ❤️
Have a nice day!
Best Regards
Linennaive
Their clothes look amazing! I was just about to place my order but stumbled upon the reviews and now I'm backing out :/
Any recent buyers here, what do you recommend should I go for it?
Linennaive 回复2025-02-25
Hi
Thanks for being interested in our products.
We understand that reviews and ratings can be influential in shaping one's perception of a company. 8,000+ 5-star reviews have been given by our buyers on ETSY. You can check it. We believe these reviews provide a more comprehensive view of our service quality and customer experience.
If you have any specific questions about our products, shipping, or customer service, we’d be more than happy to address them. You can also always contact us via Facebook, Instagram or email [email protected].
Best wishes
Linennaive
Received my jumper and blouse. Great quality of material and workmanship. Love them both. Will order again.
Linennaive 回复2025-02-25
Hi
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you like our products.
If you have any more questions or need further assistance in the future, please don’t hesitate to reach out.
Thank you again for your support!❤️
Warm regards
Linennaive
I fall in love for my teal "My fair lady" coat as soon as I saw it. I have a little fear about the fit but L is perfect for me (I'm 160 cm tall).
I feel as an Irish elf or fairy in fairytale.
It's very good product for a good price.
My mother, who was a seamstress, thought it was a fine coat.
It was very easy to get in touch with them, and they were very willing to propose a replacement when they realized that the delivery time would be longer than expected. I'll buy again from Linennaive.
Linennaive 回复2025-02-25
Hi
Thank you so much for sharing your experience with our “My Fair Lady” coat! Your description of feeling like an Irish elf or fairy in a fairytale truly warms our hearts!
We ship in order, if the product is in stock, we will ship as soon as possible. We’re sorry for any inconvenience caused by the delayed delivery.
Thank you for choosing Linennaive, and we’re looking forward to serving you again in the future!❤️
Best regards
Linennaive
My husband ordered two items from this company for Christmas gifts. The items supposedly went out in different shipments, but neither were ever delivered. The company claims he wrote down the wrong address, but he did not. They've given him the run-around claiming it was USPS's fault, saying they tried to deliver it. Clearly, USPS never received it. They refuse refund the orders. USPS knows nothing about it. It's a scam. Do NOT order from them.
Linennaive 回复2025-02-25
Hi
We are very sorry that you have not received the item in time. Have you received the package?
Could you please let me know your order via Facebook, Instagram or email [email protected], we will check. We would like to address this matter promptly. Please rest assured that we will investigate this issue thoroughly. We will verify the status of the package with the shipping company and provide you with a detailed update.
Thank you for bringing this to our attention, and we hope to resolve this matter expediently.
Sorry for the inconveniences caused and thanks for your patience. ❤️
Best wishes
Linennaive
Please guys don't fall for false advertising with "English" looking models. Company is from China, very bad shipping service... I ordered a Wool coat 300$ and I waited a month to be shipped and in the end it has not been delivered to me.
I hope I get refund now.
From me no star and please people don't do it, it's not safe, it's not worth it!
Linennaive 回复2025-02-25
Hi
We are very sorry that you have not received the item in time. Have you received the package?
Could you please let me know your order via Facebook, Instagram or email [email protected], we will check. We would like to address this matter promptly. Please rest assured that we will investigate this issue thoroughly. We will verify the status of the package with the shipping company and provide you with a detailed update.
Thank you for bringing this to our attention, and we hope to resolve this matter expediently.
Sorry for the inconveniences caused and thanks for your patience.
Best wishes
Linennaive
I had zero issues and the dress i recieve is beautiful, i had read about difficult returns and made sure to measure myself properly so i could avoid fitting issues and then having to return. When i first ordered i didnt realise it was china based company, so was worried i had been scammed, but could also see several influencers had tags and recommended the site including Queen Astraea.
I thinl as long as
You dont need to return you should be ok, my dress took aboit 2-3 weeks to arrive.
My only dissappintment was for a dress that price i had expected the packaging to be nicer but it was just in plastic.
Linennaive 回复2025-01-22
Hi
Thank you for your kind words and for taking the time to share your experience. We are so glad you like this dress.
We're sorry that the packaging did not meet your expectations. We are committed to continuous improvement, and your feedback on the packaging is something we take seriously. I will definitely share this with our team!
Thank you again for your support!❤️
Best wishes
Linennaive
Complete scam of a company with zero customer service or accountability. They use some dishonest and unreliable Chinese shipping company to deliver the jacket I ordered. I never received anything after two months of waiting. I reached out to both Linennaive and their shipping company and they both just gave me the run around. Had to take it to PayPal and my bank to get my money back. The good reviews on Etsy are a lie and bad reviews and hidden. My reviews was marked as “pending” and never allowed to show.
Linennaive 回复2025-01-17
Hi
We are deeply sorry for the issues you experienced with your order and customer service. We take such matters very seriously and apologize for any inconvenience caused.
Could you please let me know your order via Facebook, Instagram or email [email protected] and we will check it. We understand your frustration with the shipping delay and communication process. It is our responsibility to ensure that customers receive their orders in a timely manner. We will also check with the shipping company and get back to you as soon as possible.
Thank you for bringing this to our attention, and we apologize for any disappointment caused.
Sincerely beg your forgiveness.
Best wishes
Linennaive
__Zero Customer service , stole my money cut off contact with no effort to fix problem______________________________________…
________________________________________
Describe what happened.
Tell us what happened in your own words. Include specific details you remember.
Do not include any sensitive information, such as SSN, DOB, driver's license numbers, account numbers, medical history, etc.
1966 characters of 3500 used
My daughter Margot Keen ordered a dress for $149 (US) August21, 2024 via PayPal order # LN49175. The order was shipped to 164 Market Street PO Box 285 which was received on September 3 2024 by the mail box company USPOSTAL SERVICE TRACKING NUMBER 92612909900872543428809294. Linennaive company policy is to NOT ship to PO Boxes. The mailbox facility accepted delivery but it did not fit in the PO Box. My daughter was not confirmed by email from Linenniave that the dress had been delivered to the mail box company and although she checks her box every day there was no message that the mail box facility had accepted delivery. PayPal paid Linennaive my daughters money based on the facility receiving delivery not on my daughter receiving delivery. When she contacted Linennaive , Tracey a customer representative who refused to give her last name or phone number told her to contact the US POSTALSERVICE TRACKING which we did and we found out the dress was returned to sender October 3 2024. We attempted to inform Tracey and send proof of return to sender and all contact with our email addresses are being blocked by Tracey and her company October 5, 2024, 3:15 am
Return to Sender Processed
CHARLESTON, SC 29403
October 3, 2024, 12:39 pm
Error Icon
Linennaive 回复2025-01-17
Hi
We are very sorry that you have not received the item in time.
Could you please let me know your order via Facebook, Instagram or email [email protected], we will check. We would like to address this matter promptly. Please rest assured that we will investigate this issue thoroughly. We will verify the status of the package with the shipping company and provide you with a detailed update.
Thank you for bringing this to our attention, and we hope to resolve this matter expediently. Your patience and understanding are greatly appreciated.
Sorry for the inconveniences caused and thanks for your patience. ❤️
Best wishes
Linennaive
My dress finally arrived after several weeks wait for an update. The description did not mention it was made to order. Since I didn't need the dress right away it wasn't an issue. But you might want to reach out and ask processing times if you need an item for a particular time. Items are made and shipped from China. The quality was really good and shipping was fast when it was finally ready.
Linennaive 回复2025-01-17
Hi
Thank you for your feedback and sharing your shopping experience with us. We are glad to hear that you like our products. We will also ship as soon as possible if the product is in stock. We apologize for any confusion caused.
Thank you again for your support and your valuable feedback! ❤️✨
Best wishes
Linennaive
I have ordered two times and bought a dress, a skirt, a wool coat and a belt. They all have been excellent quality and fit perfectly! The fabrics are really good. I'm tired of fast fashion which are poor quality and only last a short time. These have been the opposite and I have been really happy with their products and their quality. The delivery time was quite long, around four weeks. But as I said, I'm tired of fast fashion and I can wait a few weeks for quality products like these. :)
Linennaive 回复2025-01-17
Hi
Thank you so much for taking the time to share your positive experience.We are happy to hear that you are satisfied with our products.
Thank you for your support! we look forward to serving you again in the future!❤️
Best wishes
Linennaive
This shop went out of their way to let me know the hooded cloak we ordered would not be available for my daughter’s wedding. They shifted the order to a different style woolen cloak and kept me informed until it arrived - this week for my daughter’s wedding in 4 days. It’s beautifully made and she is so excited to wear it. Thank you so much!
Linennaive 回复2025-01-17
Hi
We are glad that you like our cloak, your kind words and satisfaction mean the world to us.
Thank you for choosing us and for taking the time to share your positive experience. We look forward to serving you again in the future.
We wish you a wonderful day! ❤️
Best wishes
Linennaive
SCAM! I spent $140 on a dress from Linennaive. when it arrived it was see through, itchy, poorly sewn and the fabric was not Linen as advertised. I would not have even paid $15 on Shein for that quality. When I reached out to return it the company said I am responsible for return shipping back to China, which costs more than the dress itself. Additionally, the return instructions scream shady business. They wanted me to claim the package was worth less than $30 on customs paperwork and not use the companies name when returning. Also, the person running customer service takes a long time to respond and will ghost you when you insist on returning it. Now I am having to dispute the charges with my credit card company. Horrible quality, horrible service. Avoid at all costs b
Linennaive 回复2025-01-17
Hi
We are deeply sorry to hear about your experience and the issues you've faced with our product and service. Please accept our sincerest apologies for the inconvenience and disappointment this has caused.
We take our commitment to quality and customer satisfaction very seriously. We promise that all of our linen products are made from flax, and we are sorry to hear that the dress you received was not made from flax. Could you please let me know about your order via Facebook, Instagram or email [email protected] and we will check. We would like to investigate this matter further and take appropriate action to rectify the situation.
We apologize for any confusion caused by our return instructions and for the delayed responses from our customer service team. This is not the level of service we aim to provide, and we are working to improve our response times and procedures. We will refund you as soon as possible after we receive and verify the returned product.
We apologize for any inconvenience .
Best wishes
Linennaive
I got send the wrong colour, and despite following the size chart the item is too large. Horrendous.
Linennaive 回复2025-01-17
Hi
We apologize for the inconvenience caused. Please accept our sincerest apologies for the error with the color and the sizing issue.
If you have any problems with the product you received, you can also contact us at any time via Facebook, Instagram or email linennaive@gmail.
We apologize for any inconvenience .
We wish you a wonderful day! ❤️
Best wishes
Linennaive
If I could give zero stars, I would. My experience with this company was absolutely frustrating. The products are of extremely poor quality, and the customer service is terrible.**
The worst decision I made was purchasing from this company. I ordered a white hood for my wedding, and received a yellow hood, of questionable quality and a ridiculous appearance – which was even more disappointing considering the high price I paid. The return process was a bureaucratic nightmare, and even though I finally managed to return the product, I had to cover the return shipping costs, which were not cheap at all.
They received the hood almost a month ago, and I still haven't been refunded. Every time I contact them, they ask for another 7-10 days to process the refund. What should have been a unique and special moment for any bride has turned into a nightmare.
I do not recommend this company at all.
Linennaive 回复2025-01-15
Hi
We are truly sorry to hear about your frustrating experience. Your feedback is important to us, and we sincerely apologize for the poor service you received.
Product color may vary slightly due to different lighting . Once we receive and verify the returned product, we will process refund as soon as possible. We are deeply sorry for the delay in receiving your refund.
We are committed to improving our processes and your feedback is crucial in helping us do so. Once again, we apologize for any inconvenience caused and thank you for bringing these issues to our attention.
We wish you a wonderful day! ❤️
Best wishes
Linennaive
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