Comfortable First, Well dressed Second, Real you Always! We hope to bring you comfortable, functional, and stylish products through the power of handwork. 🙌Please note that we currently only sell them on our official website and ETSY, we never sell on other sites. We value all feedback, both positive and negative, as it helps us to improve our services. ✨In addition, we'd like to share that our official website and ETSY store are filled with numerous positive reviews from satisfied customers. We believe these reviews provide a more comprehensive view of our service quality and customer experience. ❤️
以上内容由商家自行提供，未经平台核实。Linennaive（www.linennaive.com）在 OK.one 的综合评分为 2.8 分（满分 5 分），基于本站收录的 265 条用户评价，属于购物与时尚分类，口碑较差。评价两极分化：43% 给出 4 星及以上，同时 46% 打了 1 星；商家回复了 50% 的差评；近 12 个月新增 50 条。数据最后更新于 2026-10-25。
Most reviewers were unhappy with their experience overall. Many customers expressed strong frustration regarding the return policy, noting expensive international shipping fees required to send unwanted items back and difficult communication channels. Buyers frequently experienced exceptionally long delivery delays, lacking tracking information, and received products that did not match online photos or standard sizing charts. Some reviewers were genuinely happy with the beautiful designs, accurate sizing, and comfortable fit of their custom garments. Consumers also deeply appreciated the solid construction, careful craftsmanship, and durable materials used in the clothing once their packages safely arrived after the long wait.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。The dress I ordered arrived exactly as I expected. It is beautiful and high quality. The shipment arrived on time
Hi Thank you for your kind words! Your positive feedback is greatly appreciated and it serves as an encouragement to our team to keep delivering the best possible experience to all our customers. Thank you for choosing us, and we look forward to seeing you again soon!❤️ Best wishes Linennaive
Amazing service and really happy with the products! Delivery takes a while but they informed me during the proces and were very polite and had vast replies!
Hi Thank you so much for your kind words and positive feedback! Your satisfaction is our top priority, and we will continue to strive for excellence in both our products and customer service. Thank you so much for your support. We look forward to serving you again. ❤️ Best wishes Linennaive
I was a little bit disappointed by my blue Elowen dress. It has synthetic and sparkling lace which is so rough I want to cut it off and to use a normal cotton lace. There's no lining but that's probably a good thing for me bc I can wear it in the summer. It took months to get this dress. I think they have too many orders and can't stand to the time limits they give. Overall, it's not bad, but the cheap lace ruins a big part of the dress for me. If I have known before, I would have chosen another dress.
Hi We deeply apologize for any disappointment caused by the Elowen dress you received. It is regrettable to hear that the lace did not meet your expectations in terms of quality and texture. We chose this lace to enhance the silhouette of the dress and it may be a bit rough. I will also be feeding this back to the design team. We ship in order, if the product is in stock, we will ship as soon as possible. We will do our best to ship then. We apologize for the delay you experienced in receiving your dress and for any inconvenience this may have caused. We appreciate your feedback as it helps us to improve our products and services. We wish you a wonderful day! ❤️ Best wishes Linennaive
It’s my mistake for not researching the company more thoroughly before buying. I fell for the Instagram ads and influencers who were paid to endorse these dresses. So hopefully this can help someone else who is considering shopping with Linennaive. This is a scammy drop ship situation that arrives directly from China. The dress I ordered did not live up to the images online and the quality of the fabric and construction of the dress did not align with the high price point I paid. It felt cheap and fit poorly. The company makes it extremely cumbersome to get a refund. I went back and forth with customer service nearly 10 times over email before they agreed to process a refund. First they will offer you a 10% discount to keep the dress…then 15%..and so on until finally providing you instructions on how to return the garment. You have to pay to ship the item back to China with specific instructions on how to label the return package. It is returned to a random individual’s name and address. You are not allowed to mention the company name on the return label and you have to declare the value of the package as 30 bucks. My package sat with customs in China for over a month before being delivered. I’ve followed up with customer service a half dozen times trying to get a status update on my refund. It’s been 2 months since I returned the dress and still no refund.
Hi We are truly sorry to hear about your negative experience with our company and the issues you've faced with your order. We understand your disappointment and appreciate you taking the time to share your concerns. Have you received the refund? We will refund you as soon as possible after receiving the package. Could you please let me know your order via Facebook, Instagram or email [email protected]. We will check. We apologize for any inconvenience . We wish you a wonderful day! ❤️ Best wishes Linennaive
I absolutely love my dress from linennaive. It’s well made and the fabric is beautiful. It’s very natural with varied dye patterns that enhance the look. I bought it for an event where we are dressing in a regency style and it’s just perfect. So many great details. I’d order again.
Hi Thank you so much for taking the time to share your positive experience. We are absolutely thrilled to hear that you are loving your dress from Linennaive! Your satisfaction is our top priority, and feedback motivates us to continue delivering beautiful and well-crafted pieces. We look forward to the opportunity to serve you again in the future. Wishing you a memorable event and many more wonderful moments in your Linennaive dress! ❤️ Warmest regards, Linennaive
Mine lost a button and has a fault in the corset tie at the back after one wear. Also it is definitely not linen made out of flax. I had high hopes for Linennaive but I was naive. £125 for that dress! Would not have bought it if I had known it was not linen! If the company were honest then people could make an informed decision.
Hi I am very sorry that you are not satisfied with this order, please allow me to express my sincere apology firstly. We are no tolerant with these behavior but how so badly we still made this mistake.. If there is any quality problem with the product, you can always contact us via Facebook, Instagram or email [email protected]. We will assist you in exchange or return. Regarding the material of the dress, we would like to clarify any misunderstandings. We promise that our fabric material is as described, our linen products are made of flax. We would like to investigate this matter further and ensure that the issue is rectified promptly. We wish you a wonderful day! ❤️ Best wishes Linennaive
I ordered 2 items in April. The wool coat was shipped out immediately and arrived in about 2.5 weeks. The coat fits beautifully, and the wool is so soft, I absolutely love it! My dress was shipped a month later but got lost in delivery at customs. I was in contact with customer service and it took some time and several follow-up emails before they re-sent the dress, which finally arrived in September. The dress is gorgeous and exactly as pictured - it was worth the long wait in the end!
Hi Thank you for taking the time to share your experience. We are so happy that you like our products. We sincerely apologize for any inconvenience caused by the shipping issues you faced. We ship in order, if the product is in stock, we will ship as soon as possible. We will do our best to ship then. If there is any problem with the package you can also contact us at any time through Facebook, Instagram or email [email protected]. Thank you once again for your kind words and support! We wish you a wonderful day! ❤️ Best wishes Linennaive
returns to china cost $$$ and quality feels rough
Hi We are truly sorry to hear about your frustrating experience. We understand the frustration of receiving a product that does not meet your expectations, and we want to assure you that we take these matters very seriously. Our aim is to provide high-quality products and a seamless customer experience. We will address this issue and ensure it does not happen again. Thank you for bringing this to our attention. If there are any issues with your order, , please don't hesitate to contact us via Facebook, Instagram or email [email protected]. We apologize for any inconvenience . We wish you a wonderful day! ❤️ Best wishes Linennaive
They sent me the wrong size of a wool coat and want me to pay the return fee while lying about the value of the package or refund me 10% of the price, truly a scam. I won't ever buy from them anymore.
Hi I am very sorry that you are not satisfied with this order , please accept our sincere apologies. Could you please let me know your order via Facebook, Instagram or email [email protected]. We will check. We apologize for any inconvenience . We wish you a wonderful day! ❤️ Best wishes Linennaive
Great customer service. Beautiful clothing. A lot of love went into designing these and you can tell. Love the style.
Hi Thank you for your kind words, we are happy to hear that you like our clothes. We look forward to continuing to provide you with beautiful clothes and excellent service. Thank you for your support and for sharing your experiences with us. We wish you a wonderful day.❤️ Warmest regards Linennaive
Ordered a set together. Didn’t match at all, and is completely see through. Contacted them and they’re like ‘idk it could look different from pictures’ and offered me 10% back or to return at my own cost, as a lot of others did. Don’t risk it. Update: didn’t even get my 10% back and now they’re ghosting me! Scammers.
Hi dear! Thank you for taking the time to share your experience with our product. I am very sorry that you are not satisfied with this order , please accept our sincere apologies. The actual color of our products is as shown in the pictures. The actual color will vary due to different lighting. Our medium weight linens are unlined and our light weight linens are lined. We accept return and exchange. Could you let me know your order via Facebook, Instagram or email [email protected]. We apologize for any inconvenience . We wish you a wonderful day!✨ Best wishes Linennaive
Buyer beware! I ordered a dress which took a month to arrive, so far so ok. The dress is overall pretty well made other than the skirt is unlined and pretty much completely see through. I contacted them and they said that this was their heavier weight linen so I dread to think how thin the other dresses are. I'm currently in a discussion about how to get my money back - they've given me the option to ship back to China at my own expense or get a 10% discount - which won't cover the costs of getting it lined so I can actually wear it. Reading other reviews, looks like I may not get a refund even if I do send it back. Not happy at all - the price point is pretty high and the quality of both the product and customer service is not up to standard.
Hi dear! I am very sorry that you are not satisfied with this order , please accept our sincere apologies. Our medium weight linens are unlined, and our light weight linens are lined. We accept return and exchange. Could you please let me know your order via Facebook, Instagram or email [email protected]. We promise to refund you as soon as possible after receiving the return package. We apologize for any inconvenience . We wish you a wonderful day! ❤️ Best wishes Linennaive
I purchased a beautiful blue dress from them. The fit was perfect....beautifully made. I very rarely find clothes I like that also fit my proportions. I felt like a princess the moment I put that dress on. You should wear some sort of modesty garment underneath cuz even though the dress is fully lined...its still a little sheer which lends itself to the cooling properties of linen. Will absolutely purchase more in the future
Hi dear! Thank you so much for your lovely review and for sharing your experience with our dress. We're delighted to hear that you are satisfied with your purchase! We're committed to providing high-quality and comfortable garments to our customers, and your positive experience is a great motivator for our team. Thank you so much for your support! ❤️ All the best, Linennaive
Genuinely shocked at reviews mentioning poor quality. The dress I received is absolutely gorgeous and the quality is TOP notch. Feels like a genuine gown and not like a costume at all, and I’ve purchased a few other semi-expensive costume pieces that don’t come close in quality. In addition, their customer service was excellent. They put an extra rush on my order just because I asked nicely (hey other reviews complaining about service, did you try being nice about it?) and sent me multiple follow up emails checking in on my order. Seriously, I have literally nothing bad to say about this experience. Everyone I sent a picture of the dress to wanted to know where it was from and I was very happy to recommend Linennaive. I cannot wait to buy another dress from here and absolutely plan to. Like, maybe six more.
Hi dear! Thank you so much for your kind words! We are so happy that you like our dresses. Hope you will wear and enjoy it for a long time.💕 Thank you once again for your enthusiastic endorsement. Best wishes Linennaive
I ordered bergamote 20. Really pretty it fits. But I guess I was naive cause I thought for that prize it would not arrive from China and be very well made. It has loose threads all over. Nothing scissors can't fix but if I pay a higher prize it should show in the execution. Really disappointed. Will not order again. I will keep it. But I don't like paying for items I have to fix. Then I can just make it myself. I tried to find where they produce their products but I could not find it. Makes sense if it's China. I hope the workers are paid fairly and have good working conditions.
Hi! Please allow me to express my sincere apology firstly. We are no tolerant with these behavior but how so badly we still made this mistake. If there is any quality problem with the product, you can contact us at any time via Facebook, Instagram or email [email protected]. We will help you solve it as soon as possible. We will also be reviewing our quality control processes to prevent this issue from occurring again. Linennaive is a designer brand based in Guangzhou, China. We would like to assure you that while we are still a small company, we maintain strict quality control standards and ensure that our workers are paid fairly and work in good conditions. With all respect for the people we work with, relationships and our company culture, we run our company according to fair trade principles, pay honest wages. We apologize for any inconvenience . We wish you a wonderful day！❤️ All the best, Linennaive
Please don’t fall for the images of the clothes on the website like I did. The reality is the clothes do not look the same when you receive them. I ordered a dress and was horrified with the quality, I sent the dress back to them at my expense and ‘Tracy’ is dragging her heels about giving me a refund. It’s been 2 weeks and now I’m going to my bank for a chargeback. Avoid *reply* - I’ve ended up going through my bank to initiate a chargeback. Linenaive lied to me over and over about sending the refund ‘tomorrow’.
Hi I sincerely apologize for the inconvenience this may cause. We will issue your refund as soon as possible after we receive the returned item. Could you let me know your order via Facebook, Instagram or email [email protected]. Please rest assured that we are processing your refund as soon as possible. We appreciate your patience and will keep you updated on the progress. Sorry for the inconveniences caused and thanks for your patience. We wish you a wonderful day! ❤️✨ All the best, Linennaive
I got the Ylang 18 | Floral Lace-up Linen Dress in green. It fit like a glove and looks amazing. The quality is good although the corset top is a bit seethrough. I don't think that should be the case for a €160 dress. I am still very much pleased with the dress however! It's a dress that can be worn casually but is also perfect for a renaissance fair. I wore it all day yesterday and it was comfortable. The dress got a lot of compliments :)
Hi Thank you for your lovely feedback on the Ylang 18 dress! It's not as thick as other linens, we add 5% silk to make it soft and exquisite. lightweight but a little sheer. looks gorgeous. Thank you for your support, and we hope the dress brings you joy for many occasions to come. ❤️✨ Warmest regards, Linennaive
They answered, after I was worried why my order wasn't shipped and send them an e-mail, very fast. The order arrived a few days later and I must say, it looks so stunning.Verry verry happy:)
Hi Thank you for taking the time to share your experience! If the product is in stock we will ship it within a week. Thank you for your support and we look forward to serving you again in the future!❤️ We wish you a wonderful day!✨ Best wishes Linennaive
I ordered the Phoenix dress in Teal, size L. Perfect fit, I'm 72kg, 168 cm tall. Beautiful fit, beautiful craftsmanship, I am so happy. I had read about delays but ordered via Etsy and had excellent communication with Tracy and the dress arrived within 2 weeks! I am extremely happy, I have a lovely dress to wear to my daughter's wedding and I will purchase again.
Hi Thank you for your glowing review of the Phoenix dress! We are so glad that you will be wearing one of our dresses for your daughter's wedding - what a special moment!❤️ Thanks again for your support, we hope you enjoy wearing it for a long time! ✨ best, Linennaive
I ordered a long wool cloak and a dress from this website. I received both within a few weeks. The cloak is beautiful and was better in person than the photos. The sizing on the cloak was just right. The dress was also beautiful, but was a size too small, and no give in the fabric. My daughter who is smaller could wear the dress. Both items were made from the fabric stated on the website. I have not tried to return anything so don't know how well that process works. Overall what I ordered was delivered, and in a time frame I'd expect from coming overseas.
Hi there！ Thank you so much for your kind words and for taking the time to share your experience with us. As for the dress, we apologize for the size discrepancy and appreciate your understanding, we are happy to know that your daughter can wear it. If you have any questions about the size, you can always contact us by email! We accept return and exchange. Thank you again for your order and for your valuable feedback. We look forward to serving you again in the future. Have a nice day! 💕 best, Linennaive
共 265 条符合条件的评价
Halara
Cider
Disturbia
Retro Stage
Son de Flor
Scarletdarkness
Fanciful Doll
RIHOAS