Comfortable First, Well dressed Second, Real you Always! We hope to bring you comfortable, functional, and stylish products through the power of handwork. 🙌Please note that we currently only sell them on our official website and ETSY, we never sell on other sites. We value all feedback, both positive and negative, as it helps us to improve our services. ✨In addition, we'd like to share that our official website and ETSY store are filled with numerous positive reviews from satisfied customers. We believe these reviews provide a more comprehensive view of our service quality and customer experience. ❤️
Most reviewers were unhappy with their experience overall. Many customers expressed strong frustration regarding the return policy, noting expensive international shipping fees required to send unwanted items back and difficult communication channels. Buyers frequently experienced exceptionally long delivery delays, lacking tracking information, and received products that did not match online photos or standard sizing charts.
Some reviewers were genuinely happy with the beautiful designs, accurate sizing, and comfortable fit of their custom garments. Consumers also deeply appreciated the solid construction, careful craftsmanship, and durable materials used in the clothing once their packages safely arrived after the long wait.
If I could give a zero star or below I would. Ordered a dress, paid for express shipping. 10 days later I am advised that the dress can’t be supplied as not enough material. No solution offered, very little apologies. Then advised I would be refunded in 10 days. $200 held by this company for 20 days for their inability to provide me a product that was advertised on their website as in stock. I will never waste my time and resources buying from this site again. Can’t express my disappointment enough.
I would not recommend ever buying anything from this company.
I would not recommend ever buying anything from this company. If you do risk it, definitely use a payment method where you can dispute it if it goes wrong, like PayPal. Also, just to be clear, as many people are led astray by this, the company is based in China, and all the items are shipped from there.
I bought a dress recently from Linennaive and I was really disappointed with the quality of it for how much I paid for it. There were loose threads coming off it, and the fabric was quite thin and rough.
When I tried it on, the sizing was very strange. By the sizing on the website, the dress should have been around a size larger than my actual size (I bought a larger size due to people mentioning the sizing is small). The bust should have been about 12 cm larger than the waist, but it seemed to be way smaller, and I couldn't zip it up all the way. As soon as I passed the waist area on the zip, the fabric seemed to be tighter towards the bust even though it should have been wider.
There is no direct way to speak to anyone at Linennaive, with no email address to contact, only a chat function, which takes over 24 hours to get a basic response from. This means that you have no proof that you have actually spoken to anyone from the website unless you screenshot it all youself.
When I asked about returning it, they were quite rude and abrupt. They said it would be too expensive to return and refused to give me a return address so I could make my own enquiries about shipping costs. So I basically wasn't allowed to return the item despite their website saying you can.
They then offered me a $15 refund so I could get it tailored, which I agreed to. They said it should be in my bank within 10 working days, but they never sent it. I then tried to speak to them again, and that chat function was blocked for me, so I wasn't able to make contact with anyone.
I then went to PayPal and started a payment dispute, which got me a full refund because Linennaive never responded to the claim.
Many other reviews also state similar issues with this. However, many people are also quite lucky with it and appear to receive a good quality product. I think it seems to be a worse experience for people over a size 12 or with a bust larger than a C/D.
Overall, there definitely seems to be something dodgy going on with the company, from the inconsistent quality for the price to the inability to actually speak to customer service or return your items.
I was a first-time buyer of this brand. I received a confirmation email of my purchase but when I didn't hear anything about dispatch a couple of weeks later I got a bit nervous as I had believed my item to be in stock and ready to go.
I contacted Linennaive and they said my dress would be ready for dispatch later that week. When I didn't hear anything back at the end of the week I contacted them again and they said it would be ready at the end of the week again. In this case, it was ready, and once shipped, it arrived promptly. The dress was beautiful and matched what I had seen on the website. It had some beautiful gold detailing on the lace trim which I hadn't been able to see in the stock photos.
My advice to Linennaive would be to make it clear whether items are in stock or need to be made, and what the making time is so that you don't buy and then get anxious. However, overall I was very pleased with the item I received.
I'll start by saying that my package hasn't arrived yet;
I placed an order at the end of February, ordering a dress for my eighteenth birthday. I paid express shipping, around €30, to get it as soon as possible and it should arrive in 7-12 days. Well, two weeks have passed and my dress as of today 03/15 has not yet been shipped! They told me that " the seamstresses have to finish working on it "and that it will be shipped as soon as possible. I specified in 5 different emails that we need to speed up the process otherwise it is impossible for my dress to arrive on time. They told me on Tuesday 12th that my dress had been shipped. LIE! I wrote another email because they hadn't yet sent me a tracking code, they replied telling me that the actual shipment had not yet been did. I can't speak yet about the quality and fit of the dress, just that you can't trust the shipping...buy 2 MONTHS IN ADVANCE IF YOU NEED IT. Only good point goes to Tracy, a worker, she is very helpful and she responds very quickly but she doesn't speak clearly. She avoids answering uncomfortable questions.
Never again
The item I ordered over a month ago has not been sent still and last contact I recieved they hadn't even made it. I needed the dress for an event and followed up multiple times and kept being told it would be sent soon. They continued to push the date back and I have no idea when to expect the product at this stage. The event I needed it for will pass in a few days. Unbelievably disappointing, considering requesting a refund.
They are continuing to advertise the product they are still making for me. There is no communication about a delay in making it otherwise I would not have purchased it. Terrible.
I ordered a wool coat from Linennaive. It was marked "delivered" but was nowhere to be found. Luckily, my building captured footage of all the packages in the lobby being stolen. There were signs everywhere saying not to leave packages in the lobby and to bring them to concierge for safety but the delivery company Neighbor Express did not pay attention to that and just left them in a high traffic area right by the entry door.
I filed a police report and let Linennaive know that my package had been stolen and sent them video of the theft. I was emailing with a woman named Tracy who after about 8 emails back and forth with her being very fake friendly and extremely evasive, informed me that she refused to refund me or to send me a replacement even though I had video evidence and a police report showing that the item was stolen due to the delivery company leaving it in an unsafe area.
After this, I followed up with Neighbor Express and they took full responsibility for the theft and said they would refund Linennaive and therefor, Linennaive could refund me. Even after that, Tracy refused and said they couldn't even send me a replacement coat because they were "out of stock" but that when they had more coats (MONTHS LATER) that she would send me a replacement.
Well, I checked their website and was able to add the same coat to my cart no problem and when I pointed out that their website didn't show the coat as out of stock Tracy just said it was despite it being clearly available on the site.
At this point I issued a chargeback with my credit card company which was ruled in my favor and was successful in receiving my refund.
I can't speak to the quality of the item but I can absolutely speak to the shady behavior and lack of accountability, as well as them attempting to not refund me or even offer a replacement without a months long wait.
This is a shady company and they will make you play detective and jump through hoops just to refuse to help you in the event of a theft.
I recently ordered 3 dresses from this company and upon receiving them in the mail I COULDN’T be more pleased! The quality of these dresses are amazing. Each dress looks exactly like the pictures, and is well made. The measurements of each 3 dresses is also correct. I was very afraid to order from this Chinese company at first due to horrible experiences in the past with other Chinese company’s. I have never had a positive one, I either get fake items, poor quality, or I simply never receive the items. But this company is NOT that. I am absolutely in love with these dresses and they are worth every penny I have spent on them. They have given a good name to the Chinese, that’s for sure. I will tell everyone I know about this company and encourage them to purchase from them. I am already planning my next purchase myself. I have even thought about making a Tik Tok so I can show just how beautiful these dresses really are to encourage trusting purchasing from this company. I am so glad I have found this gem. They really are a diamond in the rough.
I loved the aesthetics of the clothing. I was super disappointed to find the clothing was ill-fitting and poor in quality. It is overpriced.
I thought the shop was based in Europe but it is based in China. This meant that when I inevitably returned the clothing due to the awful quality I had to pay £70 for shipment.
I ordered thinking, its a nice little cottage core shop from the US. I should have been suspicious when the paypal payment went to a Chinese address. Long story short: Product made in China, doesn't look like on the pictures, bad quality and fit. Had to send it back to China for a huge amount of money and since a month I am waiting for my reimbursement.... Had to contact paypal customer service, now I have to wait for another three weeks, still no money. NEVER AGAIN, deleted this shop from all social media.
I placed an order on Dec 10. I received 0 updates about the order by Dec 30 so I reached out and inquired on the status of the order. Linennaive responded saying the order wouldn’t go out until after the Chinese NY (2/10). I requested a cancellation and a refund. I was told it would take 10 business days for a refund. After 13 business days I still had no refund. Contacted them again and told them I’d be disputing the charges with my credit card. This is hands down the worst online experience I’ve had ordering items online. DO NOT order from this company- very unreliable!
I ordered the Jacques 25 Coat in red.
1) The item I ordered was made to order and not ready to ship. This was not communicated on the website (otherwise I would not have ordered it) and I had to ask customer service why my order was not shipped yet after it did not arrive in the given time for shipping.
2) The coat does not look exactly like the one pictured online. The so advertised, silk ribbon around the edges is the wrong colour (it is not matching the red of the "wool") and not pleated in box pleats, but messily ruffled, probably with only one gathering string. I sew myself and the quality of this is making me physically ill. Right now I´m debating of getting rid of it entirely.
3) I need to redo the lining and ALL of the buttons because they are sewn wrong. They do not match the button holes by 2-3 cm. I have to redo them anyway, since the first button fell off when I was trying the coat on for the first time.
4) The coat I ordered is DEFENITELY neither wool (a wool blend at best) nor silk. The lining is sewn in really bad, and if Linnenaive does not refund or offers me a replacement that matches the advertised quality, I WILL do a burn test with some leftovers from making the coat look less like s....
5) There is no coat hanger sewn in, another thing I will have to add.
Edit to 4) Linennaive answered my request for a return of the coat. They claim that they never specifially stated that the coat lining was 100% pure silk. The name they used was "Encrypted Shumei Silk" wich is a fancy name for 100% polyester fabric. HOWEVER they are required by european law to state exactly what fiber was used for whatever fabric they sell, and "silk" is a term only allowed for pure, organic silk fabrics made from silk worms. They also did not follow the act wich requires them to state exactly what fiber is used in their clothing via a tag. They try to actively decieve customers and they break EU-laws.
They also deleted my negative comment on their website, where I gave other potential customers a warning about the low quality. With that practice, of course all of their items have good reviews only, but it is also a sign of the shop scamming buyers.
Second Edit: They want me to send back the coat at my own expense. While this itself is fair and shops are not required to pay for shipping if you want to return an item, they use serveral scamming tactics:
A) They want you to declare a package value that does not exceed 35$. They require this so they do not have to pay customs but if the package gets lost, you will NOT get any money back from the delivery service your chose! (and you have no way of finding out if they lie to you and say the package never reached them, so they don´t have to pay you back your money)
B) They do not want you to give a Personal name as the repicient, not Linennaive (those will be rejected and the return not completed, therefore you won´t gent your money). I am assuming this is another way to get out of any responsibility should the package get lost and a way to evade customs.
ALL of the things stated above are highly suspect and practically scream "We want to cheat you out of your money".
If you are in Germany and bought from them in the past, please report them to the "Verbraucherschutz". If you live elsewhere in the EU, please report them to your customer protection authorities.
All in all the coat is of a bad quality. I knew Linnenaive was bad, but I would never have paid 250€ for something I still have to invest time and resources into making it look halfway decent.
Right now I have paid 250$ for an item I could have done in better materials and quality myself. I will keep this as a reminder to not buy from chinese companies and will use this as a pattern for a coat next winter.
This company has disappointed me gravely. I bought one of their Cloaks for over 250€! Upon the first times wearing it:(while being very careful, not having washed or stressed the material in any kind of way beforehand)
-The lining ripped in 3 different places
- Two of the Buttons came of
- Various other places in wich it would soon break became apparent.
I then reached out asking for a refund or to send it back. They did not cooperate. Not only did i need to reach out multiple times in order to get an answer after many weeks, but also were they extremely uncooperative, offering me to send REPLACEMENT BUTTONS! No attempt to make up for the trashy lining, no offer for some money to get it fixed at a local seamstress.
I then had to HAGGLE with them over the course of multiple weeks because they take ages to reply and usually just oversee (or ignore) mails, until we agreed on sending me a refund of 40$
Mind you, getting all those flaws fixed at a local seamstress would probably cost me between 65-100$ so that was already disappointing.
Since then (they told me id receive the refund within 10 businesses days) it's been a month+, they are just putting me of and i believe they do not intend on ever getting me that refund.
So in summary:
-They are offering cheep China wares that break emidiately and are clearly not meant to be worn like regular clothing
- They have horrible customer service that takes ages to respond and tries to ignore you in whatever way possible
- They are outright liars and do not care for their customers at all.
Please speak up if you also had an Experience like me! The people NEED to know what a horrible business Linnenaive is!
And if you intend to buy from them: Please read all the bad, bad reviews on here, on reddit and all the other platforms and reeeeally think about giving them your money. Your surely will never see any of it again.
My Order Number is LN35509
I purchased an item on 12/26/23 and cancelled the order. I received a response the next day that the order was successfully cancelled. It is now 1/12/24 and I have yet to receive my refund. I have emailed them several times. The last email said that "the manager is working really slowly today but I'll try to make her do it". Ridiculous and untrustworthy. Save your money and purchase from Son De Flor.
Shipping was delayed, wasn't updated until I asked about it in email, after the dispatch it arrived fairly quick.
Ordered a coat which was nice, accurate to the photos, a smidge smaller in the waist than expected and I was missing the fiber content on the actual tag of the coat.
Not happy at all working with the company. Will never buy from them again. Here are the reasons:
1. Received the coat I ordered in time for Christmas, but the XS was way too small. Coats are expected to be designed to be worn over clothing, but in this case it was really really small as if they don't know this.
2. I tried to contact them to get a return or exchange. The only way to contact them is through the website in a chat window. They don't respond in the chat window, ever. Instead you have to wait for an email with the response. And then do it again. Having a real exchange of information takes weeks.
3. They pretend like they are being helpful, but it feels like they are just trying to get me to go away. Getting actual return information took many exchanges. It feels like a delay tactic to tire me out.
4. They made a really strange offer. I quote: "Could we refund $20 if you would like to keep it and the refund may help you fix it with the help of a local tailor?" That is about the stupidest thing I have ever been offered trying to get a return. You can't tailor a coat to be bigger, and you can't get custom tailoring for a laughable $20.
5. Eventually since I persisted, they offered to let me do an exchange. The return address is in China! So I have to pay the shipping to China. You can guess how cheap it is. Of course, when they ship to us they use a sorting company in New York. But we can't return items to New York, we have to ship all the way to China.
6. In the return process, they said several things that make the business sound sketchy. Here is what i mean, and I quote:
"DECLARE VALUE(Required)
Please write down the package value as US$35 when you mail it back at the post office otherwise it will be returned.Thank you!
(2) ADDRESS
Recipient Phone Number: 15220002643（it is required otherwise the package may be returned）
Receiver Name: Wei limin
Must be a personal name not Linennaive.
''To Linennaive'' will be rejected.". Again, strangeness.
7. Some of the favorable reviews for linennaive on TrustPilot seem contrived and fake. People just don't talk like that or give reviews like that.
On the plus side of things, we really did get a coat that looks like the one ordered, it was just unexpectedly small. This is not a scam company, it is just difficult to do clothing business with a company in China where returns are common. If you are lucky to get the right size the first time, I expect a much better experience.
I like the clothes and the fast customer service . However , my order took almost a month to arrive , although I got the express delivery . And one item is still not here , expected to take another week or maybe two . I wish I’d known that some items weren’t readily in stock .
.I was disappointed. Dress was very much to large. Size chart says: bust 104- 109 = XL. So I ordered XL. So much stiff fafric - it makes me fat! I removed 12cm in back, 12 cm in shoulders and 6cm in under arms. So it looks almost like pictures.
While sewing I got green hands like in ink! After washing dress in gentle colour soap it looks bleacher, but whil sewing I got green hands again!
Chinese Quality!!! I havn't known, that I ordered in China. I thougt, company is in U.S..For that quality it is to expansive!
So I ordered my first dress almost a year ago, and since then I ordered more and more, because I just love their designs and quality, as well as the fact they give fair wages to workers and try to be ecofriendly, that’s very nice and I even don’t mind paying 100-200 € considering all aforementioned.
They have both winter items from 100% wool (plus lining for comfort) and summer items from 100% linen. I have a dress, a skirt and a coat from wool and I‘m beyond happy with them, they are elegant and keep me warm. However, I have never washed them yet, because unsure how, hope it will be fine. :)
Linen items, on the other hand, are definitely easy to take care of, I wash them in machine, and they are truly beautiful pieces that I love. I have 2 blouses and 2 dresses, hope I didn’t forget anything.
It also helps that there are quite a few ambassadors on social media who are occasionally giving discount codes, plus shop gives it sometimes.
It’s also useful to follow their instagram account, they give discount for new items, and for example my coat I got in a color that I only saw on instagram and it’s still not on website even.
Speaking of disadvantages, I hope they had sizes for both tall and petite women, all of their models look quite tall and dresses are maxi. I am 165 cm tall and it is still fine, but if I was 155, it would definitely be too long for me.
Refuses to answer any questions about returns. What am I supposed to do, I purchased a skirt which despite following the measurements on their site was too big for me. Now I'm stuck with a skirt that doesn't fit me
Paid extortionate amount for ‘express delivery’ which was supposed to be 7-10 days. I’ve been told a 3 weeks later that my parcel will arrive in another 3 weeks. Nearly 2 months for delivery after paying over £30 for delivery which was supposed to be with me in just over a week. Customer service have not been helpful and said there’s nothing they can do. I suggested refunding the express delivery cost, as I should have chosen free delivery, maybe it would have arrived already. Be vigilant, if they are able to lie about delivery times they must be lying about other things too.
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