Comfortable First, Well dressed Second, Real you Always! We hope to bring you comfortable, functional, and stylish products through the power of handwork. 🙌Please note that we currently only sell them on our official website and ETSY, we never sell on other sites. We value all feedback, both positive and negative, as it helps us to improve our services. ✨In addition, we'd like to share that our official website and ETSY store are filled with numerous positive reviews from satisfied customers. We believe these reviews provide a more comprehensive view of our service quality and customer experience. ❤️
Most reviewers were unhappy with their experience overall. Many customers expressed strong frustration regarding the return policy, noting expensive international shipping fees required to send unwanted items back and difficult communication channels. Buyers frequently experienced exceptionally long delivery delays, lacking tracking information, and received products that did not match online photos or standard sizing charts.
Some reviewers were genuinely happy with the beautiful designs, accurate sizing, and comfortable fit of their custom garments. Consumers also deeply appreciated the solid construction, careful craftsmanship, and durable materials used in the clothing once their packages safely arrived after the long wait.
Kind and responsive customer service, they measure each item individually and answer all your queries if your reach out. The designs are stunning, overall I'm very pleased.
Yes, the shipping might take longer, as the items are not ready to ship, they are literally sewing them when you order. As long as you understand that, it should be fine.
Linennaive 回复2024-07-12
Hi, dear!
Thank you for taking the time to leave a glowing review! We are glad that you like our designs. Our team works incredibly hard to create unique and beautiful items, and your satisfaction is our greatest reward.
We also appreciate your understanding regarding shipping times. We are continually working to improve our production and shipping processes, hoping to minimize your waiting time while maintaining high quality standards. If the product is in stock we will usually ship within a week.
Thank you again for your support and understanding. We can't wait to serve you again in the future!
All the best,
Linennaive
Ordered a dress. Fairly expensive. And even though I measured and used their chart, it was small. So I returned it. And yes lying about value and paying postage. We agreed to an exchange. And waiting for that took very long time. Got my second dress and still not great. So paid again for a return and asked for a refund. My parcel has arrived there on the 11th of June. And still no refund for me. I keep emailing and asking my money back, and they keep finding excuses why they haven't gotten to it. Very disappointed considering the price of their dresses. Yes they answered all my emails, but if my money isn't returned, then customer service isn't working. And currently waiting on 200 something dollars. Really hope they come through.
Linennaive 回复2024-07-12
Hi！
We are deeply sorry to hear about your experience and the inconvenience this has caused you.
We will issue the refund as soon as possible after we receive the package. Could you please let me know your order via Facebook, Instagram or email [email protected]. Please rest assured that we are processing your refund as soon as possible.
We apologize for any further inconvenience this may have caused, and we want to thank you for your patience and understanding as we work towards resolving this matter. We hope to hear from you soon with the resolution you deserve.
We wish you a wonderful day! ❤️
All the best,
Linennaive
DO NOT BUY FROM THIS SITE.
They have had my money for 4 weeks and not dispatched. I have asked for my money back but no response.
Linennaive 回复2024-07-12
Hi！
We sincerely apologize for the inconvenience you have experienced. We understand your concerns and would like to assure you that we are working diligently to resolve this issue.
If the product is not shipped, we will refund you as soon as possible. Could you let me know your order via Facebook, Instagram or email [email protected]. Please rest assured that we are processing your refund as soon as possible.
Once again, we apologize for any inconvenience caused and we look forward to hearing from you soon.
We wish you a wonderful day!
All the best,
Linennaive
Very durable and well made clothing and lovely customer service
Linennaive 回复2024-07-12
Hi！
Thank you for your positive review and for taking the time to share your experience with our clothing and customer service
We are committed to continuing to provide excellent quality and service, and we look forward to serving you again in the future.
Thank you so much！
We wish you a wonderful day! ❤️
All the best,
Linennaive
They have some really beautiful designs and the concept is solid.
Technically, they sent me a skirt made of linen that looked like the picture. The fabric is very nice and the wrinkling is to be expected with linen. However, I paid a lot of money for it and they didn't seem to have a good quality control system at all. The fabric has a weaving flaw, front and center in the hip area of my skirt. It's the quality of a clearance, scratch and dent or slightly imperfect product but at full price. French seams are fuzzy and not properly trimmed. Also, it wasn't the color advertised. I ordered a silvery gray lavender color and I got a straight up gray. The tag literally has a different color written on it than the one on my order.
I will not be spending with them again.
Also, they ship from China, so I imagine the return policy is not very customer friendly. It is sad because their designs are so pretty and creative!
Linennaive 回复2024-07-31
Hi
Thank you for your kind words about our designs and concept！
Please allow me to express my sincere apology. We're sorry to hear about the issues you've encountered with the linen skirt you received. If the product has any quality problems and wrong color, please feel free to contact us via Facebook, Instagram or email at [email protected] and we will assist you with exchanges or returns.
Thank you again for bringing these issues to our attention. We value your feedback and are committed to improving our processes. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.
All the best,
Linennaive
I ordered 2 dresses and they are both SUPERB quality. One of them took longer to arrive, and I emailed them several times about it and they promptly responded each time apologizing for the delay and giving explanations and estimated shipping dates. I was getting frustrated BUT then the second dress arrived and it is SO WONDERFUL... I love it so much, I can not emphasize enough how much I LOVE my dress. Both of Linennaive dresses are beautiful substantial black linen with quality substantial lace, excellent construction, quality solid zippers, pockets, perfect and very flattering fit... I could NOT be more pleased.
Totally worth the wait. I LOVE them. My favorite dresses ever, no exaggeration.
I would confidently order from Linennaive again, knowing that manufacturing shipment delays are possible, but WORTH IT. I see some other reviews that are less positive, but I'm completely thrilled with my awesome Little Goth on the Prairie dresses - I got both versions of the Mary dress (long sleeve and short sleeve) in black. I LOVE THEM. Thanks, Linennaive, for taking the time to make sure they were perfect.
Linennaive 回复2024-08-02
Hi there！
Thank you so much for your glowing review and kind words! Your feedback is incredibly valuable to us and we're absolutely thrilled to hear that you love the mary dress!
We apologize for the inconvenience caused by the delay in delivery of your order and appreciate your patience and understanding. We work hard to ensure that every product we ship is perfect, and your positive experience reinforces our commitment to quality and customer service.
Thank you again for your support and for taking the time to share your experiences. ❤️
Warm regards,
Linennaive
For a long time, I had been admiring the beautiful dresses and other clothing at Linennaive. I decided to order a dress for my wedding, but I didn't have much time. After placing my order, I contacted them to ask if the dress would arrive on time. I was absolutely amazed by how prompt, friendly, and clear the communication was. The dress was still in production, so I chose a beautiful blouse instead. They refunded the price difference, and everything was delivered quickly. Now, every day that I wear this blouse, I receive a lot of compliments!
Linennaive 回复2024-08-02
Hi!
We really appreciate your kind words and sharing your experience with Linennaive.
We apologize for any inconvenience caused by the production timeline of your initial dress order. If the product is in stock, we usually ship it within 1 week. We are happy to know that you like our blouse!
Thank you once again for your trust in Linennaive. We look forward to any future opportunity to assist you and ensure that your experience is just as enjoyable.💕
Warm regards,
Linennaive
The short of it: Linennaive is a scam.
Ordered a dress, took a long time to arrive. Despite measuring myself and ordering according to their size chart, it was far too big. They are full of excuses why.
Won't cover the cost of the return postage although the item is not as advertised. For the return postage they ask you to lie and say the item is worth $33 and the recipient is an individual, not Linennaive the company.
They offered a paltry 15% off for a tailor to fix it, but that's about $25 and won't cover it. They would not budge higher.
I checked reviews (wish I'd checked first before ordering) and saw that people weren't getting their refunds after returning items, so that combined with asking me to lie cemented for me that I shouldn't return it and risk being down the cost, the return postage cost, and the dress too.
I have accepted the 15% because I'm tired of the back and forth for the last couple of weeks. I will be shocked if I actually receive it.
Please don't order from this scam website. I understand it's tempting and they look beautiful on social media, but they're not worth the risk.
Linennaive 回复2024-08-09
Hi
We are deeply sorry to hear about your negative experience with our service and product. Please accept our sincerest apologies for the issues you've encountered. We take these matters very seriously and would like to assure you that we are committed to resolving them.
Regarding the return process, we apologize for any confusion caused. We promise that we will refund as soon as possible after we receive the returned product! We are also working on our returns policy and improving the customer experience.
Please accept our sincerest apologies for any misunderstanding. We appreciate your feedback, as it helps us improve our service and products. and we hope to have the opportunity to restore your faith in our brand.
We apologize for any inconvenience .
Warm regards,
Linennaive
After months of waiting I haven't received the refund for one of my orders that was agreed via email.
I have ordered two XS coats through the official website on the 7th of December 2023.
I received both coats on the 8th of January and found out that they were too small. I then had contact with 'Tracy' from the company to exchange the Trista 24 for a size S, and return the other one for a refund. I knew I had to pay the shipping costs myself as listed on their website, so that was no problem. On the 8th of February my return package arrived at their location, and they in return send me the Trista 24 coat in size S, which I received on the 18th of February.
Since then I have emailed them 8 times to ask about the refund for the My Fair Lady coat. Every time they said it was going to be transferred asap, and until now it never happened. I am really not happy with this customer service and I would love to hear why this keeps happening. I have spend a lot of my time sending all these emails. This is not oke.
Linennaive 回复2024-08-13
Hi
We are truly sorry to hear about your experience with the refund process. Please accept our apologies for the delay and any inconvenience this has caused you.
We usually issue a refund within a week after receiving the returned product, but there may be some delays during holidays. Have you received your refund? If you still haven't received your refund, please feel free to contact us via Facebook, Instagram or email [email protected] and we will check.
Sorry for the inconveniences caused and thanks for your patience.
We wish you a wonderful day.
All the best,
Linennaive
An acceptable dress, but not worth what I paid for it
I waited a month for the dress to arrive, poked customer services, they finally dispatched it the next day, then I waited another month until it was delivered.
The fabric is definitely linen and quite comfy, the pockets are deep and functional, and it's a good length on my short legs (I'm 5'1" and this is perfect ankle length on me)
However, the dye is patchy and splotchy, the lace is cheap and scratchy, the sleeves are set ridiculously far back so I can't wear it off the shoulder and not have t-rex arms, and the adjustable back is really not designed for anyone with broad shoulders.
Overall - I don't hate it, in fact I'll probably wear it quite a bit because the fabric is comfy, but it's absolutely not worth what I paid for it.
Linennaive 回复2024-08-13
Hi
Thank you for your feedback. We sincerely apologize for the delays you experienced in receiving your dress and for any inconvenience this may have caused.
Your comfort is important to us. this feedback is crucial for us to make improvements to our products. We will be forwarding your comments to our quality assurance team to address these concerns.
Thank you again for bringing these issues to our attention！
All the best,
Linennaive
DO NOT ORDER FROM THIS COMPANY. I placed an order which wasn't mailed for well over a month, the size was way off, I returned it (on my own dime) and now I get non stop excuses about my refund. I have been emailing them many times a week for weeks wih no solution. They are "on vacation", it is a holiday, their manager was busy etc etc. They act like they are in Europe but it is a sketchy Chinese company. The quality of the product is not great. 0/10 experience, I will be reporting them to my credit card company.
Linennaive 回复2024-08-13
Hi there！
We are very sorry to hear about the unpleasant experience you had with our company. Please accept our sincerest apologies for the shipping delay, size issue, and the inconvenience you experienced with your refund.
We usually issue a refund within a week after receiving the returned product, but there may be some delays during holidays. Have you received your refund? If you still haven't received your refund, please feel free to contact us via Facebook, Instagram or email [email protected] and we will check.
Once again, we apologize for the inconvenience and assure you that we are working diligently to rectify the situation.
We wish you a wonderful day! ❤️✨
Warm regards,
Linenniave
After seeing that the past few months people have not been receiving their orders I was absolutely terrified! I filed a claim on PayPal and contacted them and the next day I get an email stating my order is being shipped. Okay cool. Look at even more scary reviews where people are stating they are given fake tracking numbers. My tracking number had to be tracked through sf express and never switched to another delivery service which I thought was a red flag. It said its be delivered today though. I ordered may 9th and it's June 10th. So a month but I expected long delivery time at the get go. It actually came in and I am so pleasantly surprised ... idk what happened with everyone else orders here recently I will say better communication about shipping out products would probably be appreciated all around. Quality of product is perfect and I am super stoked to say I do in my dress from linenniave 🖤
Linennaive 回复2024-08-13
Hi there！
Thank you for sharing your experience！
We ship in order, if the product is in stock, we usually ship it within 1 week. We apologize for the extended shipping time as the product is still in production.The logistics information will be updated within 3-7 days after the product is shipped, and it will usually be delivered about a week after the update.
We are glad that you are satisfied with our product, and we appreciate your patience with our delivery timeline. We are also constantly working to improve our production and shipping processes so that customers can receive products faster.
Thank you for your trust in Linenniave, and we hope to serve you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Warm regards,
Linenniave
Beautiful design item. Worth a little wait-lots of detail in the dress design. I found the sizing very accurate. I even double checked via email as I was unsure if between sizes. Tracy gave a helpful response.
Linennaive 回复2024-08-13
Hi there！
Thank you so much for your kind words and positive feedback! We're delighted to hear that you appreciate the design and detail of our dress and that the sizing met your expectations.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again and hope to continue to exceed your expectations.
We wish you a wonderful day! ❤️✨
Warm regards,
Linenniave
I purchased a maxi fairy linen skirt for $96.99 (free shipping). The item arrived in time and packaging was in good condition.
The skirt was made from the lowest thread count and was transparent from thigh to foot - definitely not worth the price I was charged, so I decided to return the item.
I started the return process, Tracy from Linennaive was courteous and helpful - note: their return policy is that the item must be returned within 7 days of delivery and customer pays for return shipping, which is to China. The first thing Tracy told me when I requested a return, is how expensive it will be. She then gave me odd return instructions, asking me to lie about the value of the item I was returning.
Needless to say that after shipping the item at my cost, waiting 2 months and contacting customer support many times, I never received my refund.
PS. Make sure that your return is insured for the value of the item you are returning as this is most likely the only way that you will get your money back.
Linennaive 回复2024-06-03
Hi！
I am very sorry that you are not satisfied with this order , please accept our sincere apologies.
We have linens in different weights. CHERRY 22 is made from silky linen, which is lighter and more flowing than most linens. If you don't like lightweight linen, you can also choose our products made of thick linen.
We strive to provide our customers with a positive shopping experience. We are sorry to hear that you are having issues with your refund, we will investigate this matter further. We will refund as soon as possible after we receive the product, usually it takes 3-7 business days to issue a refund. If you still haven't received your refund, could you please contact our partner on the "Chat with us" page of our website or via email at [email protected], and our partner will help you solve it faster.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
We wish you a wonderful day!❤️✨
All the best,
Linennaive
I measured the dress and it was at least a size smaller than the measurements on the website - this was unfortunate as it meant I couldn't zip it all the way up.
I feel like the owners of this store could be a lot more honest about the returns process - as I would not have bought the dress if I knew the process was so difficult and expensive, and that the buyer pays for the whole lot. The dress was not cheap too. For the price I paid, I could have gotten something very good locally. As it is, unfortunately I will just have to write this one off down to experience.
Tracy was good about offering a refund if I returned the dress. But the fact that she asked me to declare a different amount meant I would have no legal protection if something happened to it during transit. And I would have spent 1/3 the price of the dress on return.
All in all, this did not feel like a good experience, and I won't be buying anything else from this store. I would recommend anyone else buying from it to be cautious - they have beautiful social media advertising, but the real life experience does not reflect the ads.
Linennaive 回复2024-06-03
Hi！
Thank you for taking the time to share your experience with us. I sincerely apologize for the disappointment you've encountered with the sizing of the dress and the complexity of the return process.
If the product size you received is different from the recommended size on the website, we will assist you in exchanging or returning the product and refund your shipping costs. Please don't hesitate to contact us on Facebook, Instagram, or via email at [email protected].
We are also taking steps to review our product measurements and ensure they are accurately represented on our website to prevent similar issues in the future. We are continuously working to improve our processes and ensure that our customers have positive experiences. Your feedback is crucial in helping us achieve that goal.
Thank you again for bringing this to our attention, and we apologize for any inconvenience caused.
We wish you a wonderful day!❤️✨
All the best,
Linennaive
Delivery time is very very long (4 weeks for a skirt). Quality of the stitchings is very bad (threads coming out). No invoice (email or printed), no fiscal/legal data of the company, no label on the skirt or packiging - very unprofessional, almost scam-like appearance. However the skirt arrived but I would never buy another product from them.
I want to know what brands i endorse by buying their products, the quality of the material, where it is made, and if the company is a fair one to their employees, sustainability practices etc.
Linennaive 回复2024-06-03
Hi！
We deeply apologize for the inconvenience and disappointment caused by our product and service. We are no tolerant with faulty products but so badly we still made this mistake.
We ship in order, if the product is in stock, we usually ship it within 1 week. The sudden increase of orders slow down our production efficiency as all items are handmade.
We strive to provide customers with high-quality products and efficient services. If there is any problem with the product you received, please feel free to contact us via Facebook, Instagram or email at [email protected] and we will assist you with exchanges or returns.
Regarding the invoice and fiscal/legal information, we apologize for the oversight. It is our responsibility to ensure that all necessary documents are provided to our customers, and I will be reporting this issue to the team immediately!
We upgrade the product every few months with all buyers experience and comments. We also hope that you can give us a chance to improve ourselves.
We wish you a wonderful day!❤️✨
All the best,
Linennaive
I placed my order in January 2024, it’s now May 2024 and my order has still not shipped. the last three updates (that I had to contact them for) stated the item would be shipped in a specific timeframe, and then wasn’t. Their shipping times are misleading and they do not communicate AT ALL about the status of the order, unless requested. My last two inquiries to them have been ignored. They advertise heavily on instagram, and I think they perhaps used to be a good brand but clearly something has changed. I have no idea how they are still in business by not shipping orders to customers and stealing our money.
Linennaive 回复2024-06-04
Hi.
We are deeply sorry to hear about the delays and inconvenience you have experienced with your order, and thank you for your patience during this time.
We understand the frustration of waiting for an order that did not arrive as expected and we apologize for predicting the wrong time for shipment. Did you receive the package? If you don't mind, could you please let me know about your order via Facebook, Instagram or email at [email protected] and we will check it immediately. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out. We're here to listen and make sure your concerns are addressed.
Again, we are deeply sorry for the delay and confusion and thank you for your patience and understanding as we work to resolve this matter.
We wish you a wonderful day!❤️✨
All the best,
Linennaive
This is not an honest company. Their support team has been saying they would refund my order for over a month, but still nothing. Every time they say "sorry, we'll do it next week." Do NOT buy.
Linennaive 回复2024-06-04
Hi
We are deeply sorry to hear about your experience with our company and the delay in your refund.
We take your concerns very seriously and assure you that we are committed to resolving this issue. If you don't mind, please let me know about your order via Facebook, Instagram or email [email protected] and we will check it immediately.
Your satisfaction is important to us and we want to make sure your issue is resolved promptly. We apologize for the inconvenience and thank you for your patience.
We wish you a wonderful day!❤️✨
All the best,
Linennaive
Bought a shirt (Ronan) from them. The shirt itself is not bad, but the lacing is of horrible quality. It rips easily and the next thing you know your whole place is covered in the material (and it's pretty hard to get it off). Will have to bin it.
I have ordered 2 skirts and a dress from this company. The dress and the skirt with flared panels, I have no qualms with. Shipping as expected, and quality exceeded expectations.
The gathered linen skirt was a little disappointing. I ordered the 2 skirts together and the plum linen didn’t arrive within the 25 day window. So I contacted customer service, and they said essentially it was on back order, and I could pick another color. I said i was happy to wait, I just didn’t know what was going on. The replied that they found one in my size. They were quick with replies, but I feel like they forgot to send it, and lied that they were out of stock. When it arrived, the color and length are wonderful, but I think they use the same amount of skirt to gather regardless size. The skirt looks much fuller on the petite model than it does on the XL I got, which is a bit disappointing, because this was the more expensive skirt.
All in all, I would order again, business are business.
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