Onlymaker Fashion Technology Co., LtdWe focus on women's pursuit of Sexy Look and requirements for Comfort. Each shoe is carefully hand-crafted to bring you comfort and style. Each item goes through strict sampling prior to being manufactured. Comfort and quality are of utmost importance to us. Our shoes are adventurous, inspirational, and are styles you can win compliment. We are always looking for trendiest and classic styles comfortable shoes to help our customer to stand out from the crowd. Whether it's a for a prom, fancy parties,wedding,holiday,a special date,or just your daily wear, we have it all.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the impressive variety of footwear available, particularly noting how well the shoes cater to different sizing needs. Customers frequently praise the stylish designs, comfortable fit, and overall durability of the purchased products. Consumer support is widely described as responsive and exceptionally helpful, assisting people quickly with sizing questions or order corrections.
However, some customers also noted frustrating issues regarding incorrect sizing and significant delivery delays. A few people mentioned difficulties with return policies, reporting unhelpful support when attempting to resolve product discrepancies. Reviewers occasionally experienced communication gaps and felt disappointed when expected items did not match their original orders.
If I could leave 0 stars I would. I ordered some heels from them. It gave me a tracking number and everything.. 3 weeks went on and I wasn’t getting updates on where the shoes was. I reached out to customer service asking for a refund and they said they will not give a refund because it takes a while sometimes for it to update. 2 more weeks went by and I asked for another refund. They said if the shoes have not came or I haven’t got any updates on shipping by April the 12th which was yesterday they would give me a refund. I’ve been emailing them all day with no response. They usually respond the same day but today they aren’t. These people are scammers, I wouldn’t recommend nobody to this place. PLEASE DO NOT USE THIS WEBSITE!!!
I have encountered some issues with sizing when ordering from Onlymaker. Their shoes tend to run small, and it can be difficult to find the right size without trying them on first. Additionally, the return process can be a bit cumbersome, which can be frustrating when dealing with sizing issues.
I have purchased several pairs of shoes from Onlymaker, and overall, I have had a positive experience with the brand. One thing I appreciate about Onlymaker is the variety of shoe styles they offer, from classic pumps to trendy platform sneakers and the quality of their shoes is generally good, and they have held up well over time.
The shoes are not that great. They may have cute styles but comfortable not so much. So yeah watch what you buy. If you don’t care about comfort then by all means order.
I have tried to contact Only Maker through email 2X and they have not responded once. I need a US Return Address to ship back the shoes I ordered that I are the wrong size. If it's this hard to contact Only Maker for this, I don't want to do business with them anymore. Does anyone know their US RETURN ADDRESS? I think we have to set better guidelines for the US Consumer. If an International Company is selling merchandise online in the United States they should have to provide a Customer Service Phone Number and the Proper Information detailing their return policies with any additional payment and addresses.
Canceled my order after not receiving any updates for a week. I placed my order on January 9th and the customer service department informed me that they would not even ship the order out until the end of February. I let them know that I didn't need the shoes 3 weeks after the event.
I ordered the Ankle Rhinestone Strap High Heel Sandals in size 13 On November 13th and didn’t receive my order. Both the company and the postal service kept giving me the runaround and my problem was never solved. These people are a scam and I will not be ordering again. Terrible customer service all around. If I could give zero stars I would.
I ordered a pair of platform boots and they were a size too small so I decided to send them back. I had to go through a process before being able to return and during that time I realized the right shoe had a tack in it. I finally get the information needed to send them back and also let them know about the problem with the right shoe and I send them back soon as I can. (It took me $30 to send the shoes back to the location due to the fact they wanted them in the original box and I had to pay $7 for a bigger box). Their policy is vague on whether you'll receive any of that money back let alone 100% of your refund. I am yet to hear from them or receive my refund. The shoes were delivered back to them last Friday and I still haven't heard from them I was trying to wait until I received my refund before leaving my next review but yet again no response, no refund. If I don't have my money by the end of the week hopefully I'll find another way to get it and I will never shop with them again. Their customer service can be great but in this situation it was HORRIBLE! I m sad and highly disappointed
I ordered a pair of heels back in mid-September, complete with a tracking number and all. However, past early October, the tracking site refused to give me any updates and I still haven't received them in December. I've emailed, but the response is vague and they told me they would contact their shipping carrier, to no follow-up. Straight up setting a hundred dollar bill on fire would've been more productive than the $100 I spent here.
Hello, I did not receive my package. The delivery happened on a day when I was working so I couldn't be home at the time of delivery. And the customer service does not take my complaint seriously and preferred to ask me to come and put 5 stars on this site to have a discount. It's a shame!
Onlymaker 回复2022-11-02
Dear Customer,
Thank you for your review
Could you please contact us by the email [email protected]
We will try our best to help you
Thank you
It turns out that the particular pair of boots I ordered were not in stock, and were in fact being custom made which takes over a week. This is why I didn't receive a tracking number. When I reached out, it was explained that the product could take an additional 20 business days to arrive. The bottom line is that although the designs are great, you can expect about 40 calendar days for you purchase to arrive. The Onlymaker team refunded my money, and although it didn't work for this year's Halloween, I will definitely order earlier next year.
It is not possible to reply to your comments without generating a new review!
I have emailed you directly 5 times.
My order number is:
AM18464212
Onlymaker 回复2022-10-08
Thank you for your review.
We checked your order was not from Onlymaker.com
Our order number should be 5 digit number+ S, and our email is [email protected]
Maybe you can check with the email you contacted
Thank you
I either want a response about when I’m getting my shoes, or my money back. I already emailed you guys and asked how long it would be before I get my shoes. After not getting a response, i asked for a refund. You will get a better review if I get my response ASAP!
Onlymaker 回复2022-10-06
Thank you for your review.
We dont work on the weekend and there is time difference ,sometims we are unable to reply in time and hope you can understand it.
We have replied your email, could you please check your mailbox?
Thank you
Still waiting for my refund from August… they have received my return!!! Do not shop from them.
Onlymaker 回复2022-10-01
Thank you for your review.
We checked you have write 2 1-star reviews for our company, we asked for order number in the last review but you didnt reply.
We also didnt find an order by your name.
Why dont you tell us order number? How can we help you ?
Every single 5-star review on here is about people ordering the wrong shoe size and Onlymaker reaching out to correct the size for them. Nothing is ever mentioned about the quality of shoes, the comfort, or the fit. This is extremely suspicious to me—I can't imagine that people accidentally order the wrong shoe size this often?? It's obvious that a staffer at Onlymaker is writing all of these reviews to counterbalance the negative ones they've received. Before you buy, consider their awful return policy, quoted directly from their site: "Shipping fee of returning will be paid by customers because the shoes don't fit, don't like it, arriving late and other subjective reasons." This company has all the red flags of an illegitimate business that steals photos for their website, sends customers inferior products, and writes fake reviews. Please be careful!
Onlymaker 回复2022-09-29
Thank you for your review.
We can promise you every review was written by real customers, there are actually many customers choose US5 accidently, we will send emails for every customer who ordered US5. If they ordered wrong size, we can change for them.
And all of product pictures are taken by ourselves， we have all the original clear pictures for every model.
If you need help about your order on Onlymaker, please feel free to contact us by email [email protected]
Thank you
I had a great experience with the service department. I ordered the wrong size of boots . I returned them and I received the correct size in one week. The size was perfect. The response was excellent.
I will continue to but more boots.
I was recommended to get shoes from here and I know theyre great but It's taking them ages to get here. The communication was great and I ordered the wrong size and they emailed me back saying they had fixed the size, however It's going on 4 weeks since I ordered it so I've asked for a refund as I won't have them for what I ordered them for!
missheel.com
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