Rebtel

Hi there, we’re sorry to hear about your experience and understand how frustrating this must have been. Could you please share your support ticket number so we can follow up on your concern, review your account, and help make sure your calls work smoothly? -Mark Lowell

Hi Niloufar, We’re really sorry to hear about the difficulties you’ve experienced with our service. We completely understand how inconvenient it must be to have connection issues while still being charged. We’d like to make this right. Could you please send us a direct message with your account details and the phone number affected? This will allow us to investigate the connection issue and review the charges so we can assist you further. Thank you for your patience, and we truly appreciate your feedback—it helps us improve our service.

We know how much these calls matter, especially when things are difficult. We’re glad Rebtel is helping you bridge the gap to Iran. Our team monitors these routes around the clock to keep you talking whenever the local infrastructure allows. Stay strong and stay connected. For help, reach us at [email protected]. - Kaye

We take these claims seriously and want to investigate this immediately. Rebtel only charges for active subscriptions or credits you select; we never charge for simply accepting cookies. Please email [email protected] so we can review your account history and find a resolution for you. We're here to help. - Kaye

Hi Monique, thank you for your feedback! We’re glad to hear the service worked well for your calls and that you were able to stay connected. We’re also happy that you would recommend us. It means a lot to us, and we’ll continue working hard to provide the best experience possible. -Mark Lowell

That is exactly what we love to hear! At Rebtel, we believe staying connected to your world shouldn't cost a fortune or come with dropped calls. We're so glad we can help you keep those conversations going. Thanks for being part of our global community! - Kaye

Hi, Thank you for your kind review. We’re happy to hear that you’re enjoying very good connection quality and clear calls. Your feedback truly means a lot to us and encourages our team to keep delivering a great experience. If you ever have questions or need help, feel free to contact us at [email protected].

嗨， 感谢您的评论并分享您的经验。得知意外收费、通话问题以及难以获得支持的情况，我们深表遗憾。我们理解这一定是多么令人沮丧。请通过 [email protected] 使用您注册的 Rebtel 电话号码与我们联系，以便我们为您提供帮助。

Hello Jaillys, We’re sorry to hear about your experience with your call usage and balance. This isn’t the service we aim to provide, and we’d like to make it right. Please reach out to us at [email protected] or via the app so we can assist you directly. Thank you for your feedback—it helps us improve, and we hope to provide a better experience for you.

Hi Sima, we’re sorry to hear how you’re feeling and for the experience you’ve had with our support. Nobody wants to feel like they're being scammed, and we take your feedback seriously. We also don’t want this to escalate to consumer protection, so let’s get to the bottom of what’s happening with your calls and top-up. Could you please share your support ticket number with us so we can follow up on your concern and review your account more quickly? -Mark Lowell

Hi there. We’re very sorry to hear about your concerns regarding signup, verification, and communication. We understand your frustration. We would love to assist you further—please contact [email protected] with your details so we can review your case and help resolve this issue. -Trixie

Hi Grant, We’re really sorry to hear about this issue. We understand how important it is to manage your payments. Please contact our support team, and we’ll look into this immediately to resolve the situation. We’re committed to making things right and ensuring your experience improves.

Hello there, I hear your frustration, and I’m truly sorry that our support felt out of reach when you needed us most. We want to connect people, not hide behind bots.  Double charges are never okay, and I want to make sure our team investigates this immediately to find a resolution for you. Please reach out to us directly at [email protected] so a human member of our team can prioritize your case. We’d value the chance to make this right. Thank you for your feedback, as it helps us improve our service.

Hi, Thank you so much for your kind feedback! We’re delighted to hear that you’re enjoying smooth, stress‑free calls and staying connected with your loved ones. If you ever have questions or need assistance, feel free to reach out to us at [email protected] (mailto:[email protected]).

Hi Ana, Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you had a good experience. Your feedback is appreciated and helps us continue to improve. Have a great day.

Connections shouldn't be hit-or-miss. We hear your frustration regarding the rate change from $2 to $3, especially when calls aren't consistent. You deserve the quality you pay for. Please contact [email protected] so we can investigate these technical issues and find a resolution for you. Our team is ready to help. - Kaye

Connecting with family shouldn't come with surprises. We want to look into exactly what happened with this ad and the subscription you're seeing to ensure everything is clear and fair. Please send the details of that invoice to [email protected] so our team can investigate this for a resolution. We’re here to help get this sorted out for you. - Kaye

Hi Bahar, we hear you. It’s stressful to be locked out, especially after adding credits to call home. Our system occasionally flags accounts for review to keep your balance safe. We want to get you back to calling ASAP—please email [email protected] with your details. Our team will investigate immediately to find a resolution for you. - Kaye

嗨， 感谢您的评论并分享您的经验。得知通话中断的情况，我们深表遗憾，并了解几分钟后通话中断是多么令人沮丧。请通过 [email protected] 使用您注册的 Rebtel 电话号码与我们联系，以便我们调查此问题并提供帮助。

Hello Munhu, We’re sorry to hear about your experience with our rates. We would like to be able to provide more details regarding the reasons for these price changes. Please reach out to us at [[email protected] or via the app so we can assist you directly. Thank you for your feedback—it helps us improve, and we hope to provide a better experience for you.