China electronics wholesale center: professional manufacturer and wholesaler of vedio games & accessories, apple mp3/mp4 players, cell phones, wedding dresses, security products, electronic gadgets, PC accessories and more.
以上内容由商家自行提供，未经平台核实。Tomtop（www.tomtop.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 950 条用户评价，属于车辆与交通分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 75% 的差评；近 12 个月新增 2 条。数据最后更新于 2026-10-24。
i have receive K600 Smart Video Glasses that i am order from your shop but the product really disappointment me,TF storage really not working,unable to recognise or undetected after few time mount and unmount with difference capacity
My order has been loosen 2 times. I understood may be occur from free transport not register post so it was feed back to check after customers received goods. I could not checked my post country. Some things hard to say. Register was cost into total price high.
Dear customer , i am very sorry to hear this news , we will do the necessary to fix this problem and ensure every customer will get their order on time .
Good morning. I bought a cell phone seven days ago and the status hasn't change yet. It says "in processing" I haven't had any messages or communication. Do you have it in stock? Thanks. Orderer number:AN17H19B3847-H5BUWJ
Dear customer , your order will be shipped out next week for sure , please kindly wait with patience , we will keep update you when your goods dispatched .
This website is cool and I liked it until it asked me to write a positive review in exchange of discount coupons ! So I decided to write a review like they asked me to do so !
your android box suck waste my money on thisiti it is ascishion v88 item v2947us order #an17f2485409-7kc01p 6/24/17 use it one time can not do addons or add soucre
Dear customer , please may i have more details about this case , i will look into this issue and help your to solve your problem as soon as i got your order number and email address .
Their website states order will be dispatched in 24hrs, and would be here in 3-6 working days, so I bought on that basis as it is needed quickly. 2 days later it's still showing processing. No way of contacting them. Order AA17H22I1709-QA7DUX Edit; in response to Tomtop's reply below. If it's already dispatched, why is it now "on hold" and you have sent the third email asking for my address, which you already have, so that you can process the order. You can't have dispatched it if you haven't processed it can you?! You are either lying, or incompetent. Which is it?
Dear customer , please your order have already dispatched , Now it's in transit to the destination , please kindly wait patiently .
Dealing with Tomtop is really a bumpy road. in spite of the great prices shipments take forever and when you need any support Chat is never aivalable and after sales care is non existent. Be careful dealing with them
Dear customer , I am so sorry to making you so disappointed when you are doing a business with us at the first time , since i am not be informed your order number and email address thereofre i can't work out a exact answer to you ,however according to my experience , your order must be dispatched and now it's in shipping , shipping information may delayed by some system errors , it will be able to track within the next 7 days , please kindly wait with patience .
About 30 minutes after placing a dis favorable review I received a email stating that item is being shipped. Would be ok if they stated shipped within 3 to 5 business days not 24 hrs as stated, more of a positive toward Trustpilot than Tomtop. Will update when I receive Item
What you want to know about the product market, but it is very good for a sale with credit card and without shipping too much beyond the tracking code without possibility of screening in Brazil.
Paid for an item Xiaomi M365 scooter. Next day TomTop reduced price by 30$. As my order handling should take 3 days, I contacted support and asked immediately to cancel my purchase so I could re-order cheaper. NO answers to my requests from TomTop! Customer service is NON Existent.
Where is my order ? BA17H15A0747-CN1XRJ Shipped 08/15 and tracking yet not working ...
Tracking number : 1Z06981A6896171410 Tracking link : http://www.17track.net/zh-cn/track?nums=1Z06981A6896171410&fc=0 Please your order is still in shipping , estimated to arrival on around September 5th .
Non delivery after payment. I placed an order on Tomtop and paid via credit card. The shipping terms were 15-20 working days to be shipped but the package has not left China yet and it has been over 40 working days now (over 2 months calendar months). I sent an email to support but they do not reply. When I managed to get hold of someone on the live chat , they asked me to be patient and wait to see if the parcel will still be shipped out. I agreed to wait an extra week and in return they agreed to refund me the money if it did not. It has not budged since then and now I cannot get hold of anyone at Tomtop. Luckily it was not an expensive order, but I certainly will not use them again and if you have not used them before I would recommend placing a very small order first (if absolutely necessary) and seeing if it ever gets delivered. ***reply to Tomtop: Unfortunately I am not comfortable giving our my email on a public platform. But the order number was: BN17F20Q5306-A1KM2G. I will also send an email to support with a link to this review.
Dear customer , i am so sorry to hear this story , please can you let me know more details about your order ,such as your order number and email address , i will check for you and help you to solve your problem .
I love to browse the Tomtop pages as often as possible. There is always items that are new or catch my interest Regards
Where is my order? BN17G26W0711-TIH6TQ. Shipped 2/08 and not yet received. I will change the review when i receive the product. UPDATED Currently the previous older is on delivery, but what about my order BA17H15A0747-CN1XRJ ? Thank you
Tracking number : 1Z3X64Y56852255152 Tracking link : http://www.17track.net/zh-cn/track?nums=1Z3X64Y56852255152&fc=0 Dear customer , now the goods is awaiting delivery scan , customer will get delivery in the coming days .
I bought drone for more then $450, drone arrived but is not working properly - the footage it records is shaking. (btw already found another person who bought same drone from them and have exactly same issue with it) I contacted their support at stated email. First I got auto reply that in the weekends they are not providin support and will contact me at Monday (even though I sent the email at Monday so it was not weekend), then day later I got reply that they forwarded the issue to their "technician" and that I should send another email 2 days later and they will offer "reasonable solution". So 2 days went by, between the time I sent them another email describing the problém and also with video proof of the problém. No answer... Then 2 days later I sent another email as they asked me... no answer - I was forced to write first review, right after that I got answer from tomtop I sent them all details they asked for. At first they answered that I should have let it repair in local repair shop that they will refund me cost of repair.. I asked in local repair shop they said the repair will cost $200, so I send the information to tomtop, suddenly they responded that I should send the item back... After that I tried to contact them, tried to send 5 emails, it's been more then a week, NO ANSWER. I didn't want to wait so I went to repair shop and payed $200 for repair and the item is fully working now. So there is no change I am sending them back repaired item when I paid $200 for the repair... Giving them last chance to refund me the cost of repair, if they won't respond in 2 days I will claim whole payment back because I have enough evidence that they cheated me, promised refund didn't send any and not responding... Order number: BA17G15N1812-PLWLUK Email: da.vast(at)centrum(dot)cz UPDATE: After another review they probably saw that I won't let this go, so I got another respond, sent them receipt of the repairing and they said they issued $200 refund and I should wait for fow days.. We'll see...
Dear customer , please kindly show us the receipt of the repairing fee , we will do the needful to applied the refund as soon as possible .
Received a defective product and heard back one response from the company asking for a video showing the defect. Sent the video and have heard nothing since.
Dear customer , Thank you for your videos , we have passed it to our technician and now they are looking into this case and will work out an solution very soon . Please kindly await a little more while with patience .
Ordered "1080p 12MP waterproof camera". Camera arrived, but only takes pictures at VGA. Poor experience. Order Information: Order number: AA17G20K3651-W0RE0N Parcel number: 57360853 Order date: 2017-07-20 Not a happy bunny. Have asked them to replace or refund, no answer yet.
I ordered a Xiaomi Mi Box more than 10 days ago (No.AN17H01H1628-HUPI21), but it has never been shipped. After sending an email to customer service, no message is returned. I am very disappointed with this shipping time which is innaceptable if not notified at the time of purchase.
Dear customer , i just checked your order , it is on the way back to our warehouse now by some custom issues , we will arrange for resend as soon as the custom issues be solved .
I recently signed up to this website and wanted to cancel an order moments after it was ordered and I found that It was incredibly difficult to get through to them. I sent an email but 2 day later, I still had no reply and the status of the order still said "processing". Unlike Amazon, you can't just "cancel" the order so after multiple emails and no replies I had to wait in a very long webchat queue to speak to someone who was helpful. Also when I tried to email the "support" email address, it bounced back. I think they really need to buck up on the way that customers can communicate with them and the way they communicate with customers. I only gave an extra star as the person who I got through to was helpful. I am glad the problem I had was not anymore serious than it was but in any case I will cancel my account and never use them again. They may have one of the cheapest prices around but I would rather they bumped up their prices abit and used the extra money to employ more staff and have better service all around. Also beware or their constant emails saving you money. If somethings to good to be true...
Dear customer , so sorry for the later or non-reply , please if you want to cancel your order please let me know your order number and email address , i will help you to solve this problem .
Reported a faulty camera and two months later still not had a reply.
Dear customer , please let me know your order number and email address , i will check for you and update you .
共 950 条符合条件的评价
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