Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available.
Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
I love their frames despite not having experienced them live. BECAUSE, and there is the point, if you want to have them delivered to Ireland you gotta pay 20 Euro!!! Only express so I always step back. Well I loved the cat ones and when I wanted to go for them dang again 20 Euro shipping. Its not cheap with all the prescription etc so then to slap 20 Euro postage on it - no thanks!
Wherelight 回复2025-03-19
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Because your address is classified as a remote area in the logistics company's system, the shipping fee is relatively higher. We recommend changing to a different address for your order, as the shipping cost may be lower. Alternatively, you can choose standard shipping, which might be more affordable.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I absolutely love my glasses. I get so many compliments and the customer service has been incredible. I highly recommend this company anytime someone asks.
The glasses came within a month of ordering. They were packaged well in a box with both pairs inside. The glasses both fit great and the lenses are just as prescribed.
Pricing was a bit higher than my past purchases through Zeno and Firmoo, but there were a lot more options through your company so opted to try. The prescriptions worked well when I received my glasses, but the shipping frame and delivery on these glasses was way longer than with other glasses purchases I’ve made.
You have many rainbow colored glasses to pick from. The delivery time was reasonable, I think maybe on description of glasses let people know if the lenses your glasses come with, can be taken to any optometrist and a person's prescription lenses be put in by their personal optometrist.
Oh, I just am the biggest fan of them! I tried firmoo, ssllac, eyebuy direct and they are fine and all but where light is more my style, the website Is eyecatching and fun! Not 2 mention the types of flashy and unique as well as all the normal, classic hitters. As someone who's worn glasses and used to go to eyemart regularly. Paying at least $300 for a $60 (one of lower priced frames) and almost 200 plus for my higher prescription due to a bad astigmatism in both eyes so getting them thinned out so they wouldn't be coke bottled. It's such a rip off and now I pay less than $50 (due to killer flash sales and promotions year round for my glasses. I'm so happy i found them. It's easy to order and shipping is quick! Xoxx
Where light is committed to making things right!
I had an issue with my frames and they are remaking them for me for no extra charge! How nice to have a company take care of the customer!
Wherelight 回复2025-03-11
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
We found that your leave a negative review on trustpilot.
We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Very happy with everything I have ordered from where light! I’ve been ordering glasses online for years and this is by far my favorite place! Great prices and amazing unique selection
I have ordered four or five pairs from you and have never been unhappy with them. They are well made and prescription has always been correct. Will continue ordering from you
Not only did it take a month for these to arrive, but they added a bifocal I did not request. The prescription and fit is fine otherwise. I cannot unfortunately wear them. They also did not add the tint I requested to lightly change when out in the sun.
This happened on both pairs. I really needed these new glasses and now, I'm just requesting a refund and going to the other site I bought my sunglasses from. Those came in just fine.
** Responding to their response: I sent an email days ago before posting this review. 4 days later; no response.
Wherelight 回复2025-03-04
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
You can submit your issue to our email, and our customer service will get in touch with you. Thank you for your understanding and support!
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I love my glasses.
But, one was wrong frame, smaller than the others.
The blue pair.
And I was promised my *express shipping fee back since I did not get them ‘sooner’ as promised.
I actually got them later than I would have if I had ordered them with regular shipping.
Disappointed.
Wherelight 回复2025-03-04
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
You can submit your issue to our email, and our customer service will get in touch with you. Thank you for your understanding and support!
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
2 of the pairs of glasses I purchased were way too small for my head. Also, it took FOREVER to get them.
Wherelight 回复2025-03-04
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
You can submit your issue to our email, and our customer service will get in touch with you. Thank you for your understanding and support!
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
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