Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available.
Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.If it's convenient, please take a photo of your prescription and send it to our email.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I ordered 2 pairs January 19th and still have not got them. Estimated time on the site for processing was up to 8 days and 10 days for standard shipping. As of today order still shows only label printed for shipping on February 11th. This is really unacceptable service seeing as the time has elapsed and the site says they would make it right by sending another order. Not sure Wherelight really will but I’ve expressed my concerns and I guess we will have to wait and see. Oh that’s right I can’t see right now I don’t have my glasses… 😜 here’s to hope 🤞
Wherelight 回复2025-02-19
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
The customer service team has already followed up on your order. Thank you for your patience.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Ordered two pairs of glasses. Only received on in the package. Company refuses to fix and send second pair of glasses or to refund money. Been extremely difficult to work with. GO WITH ZEELOOL
Wherelight 回复2025-02-19
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Due to the Chinese New Year at the end of January, the factory was closed, which caused only one pair of glasses to be shipped. After checking the system, I can confirm that the second pair has been shipped. Thank you for your patience.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Only had them for a little while and my pink pair broke!! The lens flew out like they were too big for the frame and the frame snapped apart!! Very cheap!!
Wherelight 回复2025-02-19
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.If it's convenient, please take a photo of the defective product and send it to our external email.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Our customer service team has reached an agreement with you to remake the two defective pairs of glasses. According to the system, both pairs are already being processed at the factory.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
After checking the system, it shows that the refund has been successfully processed. Thank you for your understanding and support.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
My prescription is wrong and it’s impossible to get anyone to answer my emails.
Wherelight 回复2025-02-19
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Our customer service team has sent you an email, it may be in your spam folder. Please check it promptly.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
The variety and unique styles definitely deserve a five-star rating. The uncertainty about how to measure my face and eyes, where my pupils are, if I am getting the right size frames without trying them on, and not having someone else file a claim with my insurance make the experience a three-star, middle-of-the-road process (better than the limited selection of most optometry offices but not as reassuring as the service of an optical office). Averaging out these things plus the value make this experience a solid four.
The process was delayed unnecessarily because the customer service would not listen to me. Now I am waiting way too long to get my glasses.
Wherelight 回复2025-02-19
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
After checking the system, the order is now in the shipped status. Thank you for your understanding and support.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I ordered 4 pairs of glasses & they all came blank. No prescription in my glasses
Wherelight 回复2025-02-07
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.We apologize once again. Our customer service team has reached a resolution with you, offering a compensation voucher. Wishing you a pleasant day!
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Upon opening the box, the right lens was partially coming out of the frame with a clear plastic string hanging out on the back side of the lens that was clearly supposed to be secured down. Although I did try to push the lens into the frame I could never make it flush with the frame and the string remains just sticking out.
Wherelight 回复2025-02-07
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.We apologize for the issue you're experiencing with your order. To better assist you, could you kindly provide a photo showing the lens and the plastic string you mentioned? This will help us assess the situation more accurately and resolve it as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Too tight and can’t be fixed because of the cheap plastic
The frames I got were too tight and when I took them to a store and they tried to heat them up and bend them to be looser, they informed me that the plastic was extremely cheap and was not changing from its original mold.
The glasses squeeze my head and irritate the top of my ears. I also was not pleased with the color.
It was not clear in the product pictures that the frames were not transparent. They are uncolored transparent at the front, but have opaque pink in the back, which I think gives an art effect. I thought they would be completely transparent, and to be honest, I would’ve preferred completely opaque, compared to the halfway version I received.
Wherelight 回复2025-02-07
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.We’re really sorry to hear about the issues you're facing with the frames and the color. To help us resolve this quickly, could you please provide a photo of the glasses that are causing discomfort? This will allow us to better assess the situation and assist you in finding a solution.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Both pairs of glasses I ordered are not flattering at all on me. The prescription seems slightly off and just not happy with my purchase, but since no good return policy (buyer beware) I will just lump it. These will be back up glasses but NOT everyday wear glasses...
Wherelight 回复2025-02-07
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.We are sorry to hear that there is an issue with the prescriptions. To assist you further, could you please send us a photo of your prescription so we can verify and resolve the issue as quickly as possible?
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
The frames I originally wanted wasn't available and my frames already need adjusting and I haven't worn them for a week.
Wherelight 回复2025-02-07
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.We apologize for the inconvenience regarding the frames. To better assist you with the adjustments, could you please provide a photo of the frames that need to be adjusted? This will help us understand the issue and find the best solution for you.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Still waiting for the glasses. Taking such a long time
Wherelight 回复2025-02-07
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY80125100257415
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.We sincerely apologize for the inconvenience. Due to the Chinese New Year holiday at the end of January, our factory was closed, which resulted in a delay in processing your order. We understand your frustration and have expedited the handling of your order to ensure it reaches you as soon as possible. Thank you for your patience and understanding.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.We are sorry to hear that there is an issue with the prescriptions. To assist you further, could you please send us a photo of your prescription so we can verify and resolve the issue as quickly as possible?
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
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