Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available.
Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
I loved the frames but the amount of time been placing my order and receiving it was almost a month. I will not be a repeat customer for that reason only, sorry.
Wherelight 回复2025-02-27
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Due to the Chinese New Year at the end of January, the factory was on holiday, which caused delays in the order processing. Your order has now been shipped, and we appreciate your patience.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Love the glasses, tint could’ve transitioned to a lil darker. It’s my first time ordering from your company, the processing time was a lil longer than I’m used to.
We still haven't got the glasses
We ordered January and it's nearly the end of February and we still haven't received hopefully soon we will receive
Wherelight 回复2025-02-27
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Due to the Chinese New Year at the end of January, the factory was on holiday, which caused delays in the order processing. Your order has now been shipped, and we appreciate your patience.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I placed 2 orders back to back in December 2024as my first order had frames on back order. I only got the frames no prescriptions. I received my frames in the allotted time, however they did all look as good as I had hoped. I immediately went to my account to request a refund on all but 3 frames and there was no button. I then emailed ad received a response from Phyllis the communication was going well so I thought until she just stopped responding. I resent an email to service email provided on the site and received no response. I have tried a 3rd time. I don't know that I am upset about the money itself so much as I really had planned on being a return customer. I personally would think customer service would be the most important thing in this instance. I guess I just wanted things to go better you all have some lovely glasses. However your customer service needs to improve or you wont last very long unfortunately. Note I did get scripts put in the ones I liked and they are marvelous.
Wherelight 回复2025-02-27
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I placed my order Jan 27,2025. It’s Feb 17, 2025 and I still don’t have my glasses! Had I known they were coming from half way around the world I would have never ordered them. Disappointed
Wherelight 回复2025-02-19
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
The customer service team has already followed up on your order. Thank you for your patience.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Awful service. Takes for ever to receive your order
There is no access to a customer service representative. I still have not received my order.
Wherelight 回复2025-02-18
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.We’re really sorry to hear about the issues you're facing . But we sent many emails to you and have replied your messages. If you don't receive them, they might be in your spam. We suggest you to check your spam. And about your order, we would like to tell you that we will ship your order out this week.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I have received one order and not the wnd that were shipped at the same time. I emailed the company y with no response. Glasses cost way to much money being 3 pair with my lenses not to get an explanation.
Wherelight 回复2025-02-19
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
The customer service team has already followed up on your order. Thank you for your patience.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
The fit is to tight but I expect them to loosen up from everyday wear. I had a headache from wearing them. All my past purchases were fine except the pair I brought that had magnetic sunglasses the frame broke on them soon as I got them
Edit: I was contacted by wherelight telling me my order date was during Chinese new year, this was not mentioned on the website when I placed my order. They then proceed to tell me my order has been shipped, but here is what actually is happening:
"Your package has been sent out, please check the time of receipt" - 08 Feb.
"Tuesday, February 18, 2025 at 2:26 AM Local time, SHANGHAI"
10 days and it hasn't even left Shanghai yet! Which I already mentioned in my original review.
This is my first purchase from the website after finding out about it from a friend of mine. So far, I am nowhere near impressed with my experience. I was advised the order was shipped on 8 Feb, the tracking number couldn't provide an update until 15 Feb, when it showed it is at Shanghai. While I appreciate you said the order may take 11-20 working days, it shouldn't take you 5 working days just to tell me it hasn't even left the country yet. Also to bear in mind, I placed my order on 27 Jan, again it took you an entire week to tell me my order was processed, this is just outrageous.
Wherelight 回复2025-02-19
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Since January 28th was during the Chinese New Year holiday, the factory was closed, causing a delay in your order. The system now shows that your order has been shipped. Thank you for your patience.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Unfortunately, the "guarantee" of satisfaction is worthless. Glasses were not as pictured, and I was told that since they were a prescription, I could not exchange or return them, only get a 50% coupon for another pair. Meanwhile, the second pair I had ordered in the first shipment STILL has not arrived. So I have no glasses, and a coupon inviting me to spend more money for another pair of glasses that may not arrive, or be incorrect when they do.
Wherelight has responded to this review telling me to contact customer service. My original review was written AFTER I contacted customer service. Do not be fooled by their response. Their guarantee is not 100% honest.
Wherelight 回复2025-02-19
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I ordered my glasses on January 9th and STILL haven’t received a pair. I paid 21.95 for shipping also. I think this is terrible. If one pair from the “3” that I ordered was held up, the same detail should have been given to the shipping that I gave. I had no idea that I would still be waiting well over a month later.
Wherelight 回复2025-02-19
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.After checking the system, the order is now in the shipped status. Thank you for your understanding and support.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
**UPDATE: Wherelight reached to me to rectify what they could, which I really appreciated. I also LOVE my glasses which did eventually arrive. I will definitely consider future purchases -- especially since they have such cool products.**
I still haven't even received my glasses. I'm SO disappointed. I am waiting and waiting for weeks on end and had to buy other glasses in the meantime.
Wherelight 回复2025-02-19
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
The customer service team has already followed up on your order. Thank you for your patience.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I ordered 5 pairs of glasses. 2 fit me perfectly, while 3 were GINORMOUS on my head. Like, they fit my eyes and my nose but are so wide that they barely sit on my ears, which renders them unwearable. Due to this, I don’t feel comfortable ordering frames going forward because how am I to know which ones will fit my head and which ones won’t?
Wherelight 回复2025-02-19
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
If it's convenient, you can wear the three defective pairs of glasses, take a photo, and send it to our email.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
The reading glasses are light weight and very cute. I’m extremely glad I ordered them. Unfortunately, their tracking number was invalid, there were no order updates and delivery took six weeks, possibly due to Chinese New Year.
GORGEOUS FRAMES! I'm such a big fan of big frames & love the rhinestones! They took longer to ship due to Lunar Year, I ordered 1.23 didn't get them until yesterday..... both frames were correct with prescription a little heavy,but I love them!
It’s been a month and I haven’t got my glasses. Never again.
Wherelight 回复2025-02-19
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
The customer service team has already followed up on your order. Thank you for your patience.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Glasses took longer didn’t get in time for my trip had to send my daughter without glasses
Wherelight 回复2025-02-19
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.Sorry, we have processed a refund for your order.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Took over a month for my glasses and they still haven’t arrived. It’s bs
Wherelight 回复2025-02-19
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
The customer service team has already followed up on your order. Thank you for your patience.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Horrible, horrible, horrible! Their site says you can return glasses within 30 days "no hassle" but when you try to return them they'll say, your glasses are custom and can't be sold to someone else so here's a coupon for you to buy something else from us, aka the company you can't trust.
Wherelight 回复2025-02-19
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Lensalter
MuukalOptical
Aoolia
Zeelool
Firmoo
Lensmart
Ublins
Eydology