Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available.
Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
I would have payed for faster shipping if i knew from the beginning that it would be over a week until it was even shipped out. Let alone 3 business days until the shipping company received it after a label was printed. I understand the process, but it was not made clear to me as a first time buyer. Also the price for the shipping does NOT reflect the time to ship. It should be waaay cheaper if its going to be over a month to arrive.
It should state the estimated processing time then shipping rates/times in the cart. As when I ordered I did not know the processing time would be added on top of estimated shipping time.
I still have not received my glasses as of this time of being prompted to review the product.
Wherelight 回复2024-06-18
Dear customer,
I apologize for any confusion or inconvenience you experienced regarding the processing and shipping times of your order. I understand your frustration, especially as a first-time buyer, when expectations were not clearly communicated.
We acknowledge the importance of providing transparent information about processing times and shipping options. Your feedback regarding the need for clearer communication on our website, particularly in the shopping cart, is valuable to us, and we will work on improving this aspect of our service.
Regarding the delay in receiving your glasses before being prompted to leave a review, I apologize for the oversight. Your satisfaction is our priority, and we aim to ensure a seamless experience for all our customers.
If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to contact us. Your feedback helps us enhance our services for a better shopping experience in the future.
Thank you for bringing these issues to our attention, and we appreciate your understanding and patience.
Best regards,
Customer Service Representative
My prescription is not good I reached out by email many times the company never got back to me
Wherelight 回复2024-06-18
Dear customer,
I am sorry to hear that you have not received our emails and messages. It is possible that there may have been an error in the email address used. Our correct email address is [email protected].
As a customer service representative, I apologize for any inconvenience this may have caused. Please feel free to reach out to us at the correct email address, [email protected], so we can assist you promptly and address any concerns you may have.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Customer Service Representative
I LOVE my new glasses, they exceeded my every expectation
The glasses I received exceeded my expectations! I have a pretty tough progressive prescription and I really didn’t think it would be this well done. I also used the 3 for $170 price deal and have never paid so little for glasses. I love my glasses and get compliments daily!!!! I have always had 2 pair including sun glasses now I have 2 regular and I set of sun glasses with magnetic lenses that change to make 5 different glasses!!! It’s so much fun! Thank you for making even the high script complex lenses accessible!
Dear Customer,
We sincerely apologize for any misunderstanding regarding the cat on the eyeglass frame. Please be assured that the cat depicted on our frames is not a real cat, and we would never engage in any form of animal cruelty.
We apologize for any distress or confusion this may have caused. Our intention was to create a playful and unique design, and we understand that it may not be to everyone's liking. We appreciate your feedback and take it seriously.
To address your concerns and find a satisfactory solution, we kindly request that you contact us via email at [email protected]. Please provide us with more details about the issue you are facing, and our team will prioritize your case and work towards resolving it.
Once again, we apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you.
Thank you for your cooperation.
Best regards,
Customer Service Team
Well my prescription was incorrect and I tried reaching out about it and never got any form of response about it. So now I'm stuck with two pairs of glasses that are useless to me and I gotta wait till I can afford to justify ordering some new ones from somewhere else. Never going through you guys again.
Wherelight 回复2024-06-11
Dear Customer,
We apologize for any inconvenience caused by the incorrect prescription on your glasses. We understand the importance of having the right prescription for optimal vision.
Please note that our customer service team is currently unavailable during the weekend. However, we assure you that we will address your issue promptly once we resume regular business hours.
To provide you with the best assistance, we kindly ask that you contact us via email at [email protected] and provide details about the prescription discrepancy. Our team will prioritize your case and work towards finding a solution that meets your satisfaction.
Once again, we apologize for any inconvenience this may have caused. We appreciate your understanding and patience. Rest assured, we are committed to resolving the issue as soon as possible.
If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to help.
Thank you for your cooperation.
Best regards,
Customer Service Team
I will adjust the fit, but still not sure if I can see out of them due to placement of the reading portion of the lenses.
Wherelight 回复2024-06-11
Dear Customer,
We apologize for any inconvenience you may have experienced with your glasses. Please rest assured that we are committed to resolving the issue and ensuring your satisfaction.
To assist you better, we kindly request that you contact us via email at [email protected] and provide details about the problem you are facing. Our dedicated team will prioritize your case and work towards finding a solution that meets your satisfaction.
We understand how frustrating it can be when things don't go as planned, and we apologize for any inconvenience this may have caused. We appreciate your patience and understanding as we work towards resolving the issue.
If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to help.
Thank you for your cooperation.
Best regards,
Customer Service Team
I originally was sent glasses that were too big and wrong prescription. They rep was kind enough to resend another pair of glasses of my choosing for free, but the prescription was still wrong :( I asked for 2.75 but it felt like it was 1.50 or something. While I appreciated the effort to correct the original mistake, I don’t know I’ll ever be able to use the new glasses (either of them).
I am really getting tired of submitting this review. The main problem here is communication. You can email whereisthatlightohitsupmyass and you will immediately get an auto reply that states that you are an important customer ... so important, as a matter of fact, that they will get to you in one business day. That is a lie. They will never get back with you. Never. As a matter of fact, when you buy an item, you will not get an order number.
Don't even bother asking for it. See above as to why.
Wherelight 回复2024-06-06
Dear Customer,
We apologize for the inconvenience caused by the damaged glasses. To assist you better, we kindly request that you provide us with your order number and details of the glasses that require attention when contacting our customer service team.
Please reach out to us via email at [email protected], including your order number and a description of the issue. Our dedicated team will prioritize your case and work towards finding a satisfactory solution.
Once again, we apologize for any inconvenience this may have caused. Rest assured, we are committed to resolving the problem and ensuring your satisfaction.
If you have any further questions or concerns, please don't hesitate to contact us. We are here to help.
Thank you for your understanding and cooperation.
Best regards,
Customer Service Team
Loved the look and color or the glasses but they are super easy to break. I fell asleep in mine woke up and the arm was broken off. They was cute while they lasted
Wherelight 回复2024-06-06
Dear Customer,
We apologize for the inconvenience caused by the damaged glasses. To assist you better, we kindly request that you provide us with your order number and details of the glasses that require attention when contacting our customer service team.
Please reach out to us via email at [email protected], including your order number and a description of the issue. Our dedicated team will prioritize your case and work towards finding a satisfactory solution.
Once again, we apologize for any inconvenience this may have caused. Rest assured, we are committed to resolving the problem and ensuring your satisfaction.
If you have any further questions or concerns, please don't hesitate to contact us. We are here to help.
Thank you for your understanding and cooperation.
Best regards,
Customer Service Team
My glasses broke after one wear and the other pair was too small
Wherelight 回复2024-06-04
Dear Customer,
We are truly sorry to hear about the damage to your glasses. We understand the inconvenience this has caused and we are committed to resolving this issue for you.
To provide you with the best assistance, we kindly ask that you contact us via email at [email protected]. Our team will prioritize your case and work diligently to find a resolution that meets your satisfaction.
Once again, we apologize for any inconvenience this situation has caused. Please be assured that we are dedicated to addressing your concerns and resolving the issue promptly.
Should you have any further questions or require additional support, please do not hesitate to contact us. We are here to help.
Thank you for your understanding and cooperation.
Best regards,
Customer Service Team
My glasses arrived in the time frame stated. I was a little nervous that they told me to check my billing to be sure I was charged the quoted amount. Everything worked out well. The glasses are stylish and well constructed.
One of the frames came unclear and out of focus. It’s the second time I order, the first time didn’t happened.
Wherelight 回复2024-06-03
Dear Customer,
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the unclear focus of one of your eyeglass frames. We understand how important it is for your glasses to provide clear vision.
To better assist you and resolve this matter, we kindly request that you contact us via email at [email protected]. Our dedicated team will promptly address your concern and work towards a satisfactory solution.
Once again, we apologize for any inconvenience this may have caused and appreciate your understanding. Please rest assured that we are committed to ensuring your complete satisfaction.
If you have any further questions or require any additional assistance, please do not hesitate to reach out to us.
Thank you for your cooperation.
Best regards,
Customer Service Team
I sent Phyllis the customer service rep an email about returning a pair of glasses and I got the runaround. She asked for the prescription for the glasses and I sent that. Now I got an out of office email stating they are out of office for 3-4 days. If you need to return something you are s**t out of luck, go else where.
Wherelight 回复2024-06-03
Dear Customer,
Thank you for reaching out to us. We sincerely apologize for any inconvenience caused. Please be informed that our customer service team is currently off duty during the weekend. Rest assured, we will promptly address and assist with your inquiry during our regular business hours.
For immediate assistance, we kindly ask you to contact us via email at [email protected]. We are committed to resolving any issues you may have and ensuring your satisfaction.
We appreciate your understanding and patience in this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Thank you for your cooperation.
Best regards,
Customer Service Team
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