Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available.
Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
They were great at taking my money. In exchange, I expected an order number. Like I just assumed I would get an order number. Wrong. I didn't even get an email confirmation. If I didn't have proof in my PayPal account, I would think I imagined this transaction. At any rate, I emailed the company about an order number. Nothing. A couple weeks later, I ask about a tracking number. Nothing. I'll get a refund through PayPal so it's no biggie but I'm blown away with all of these + reviews.
Wherelight 回复2024-05-15
Dear Customer, We sincerely apologize for the inconvenience and frustration you have experienced with your recent order. It is unacceptable that you did not receive an order number or any email confirmation from us. We understand how important it is to have clear communication and updates regarding your purchase.
We are truly sorry for the lack of response to your emails inquiring about the order number and tracking information. This falls short of the level of service we aim to provide to our customers, and we are taking immediate steps to address this issue internally.
We appreciate your feedback and are committed to resolving this matter promptly. As you have initiated a refund process through PayPal, please rest assured that your refund will be processed without delay.
Once again, we apologize for the inconvenience and appreciate your understanding. If there is anything else we can assist you with, please do not hesitate to reach out to us at [email protected].
Thank you for bringing this to our attention.
All 5 pairs that I ordered were great quality and my prescription was accurate. I received my glasses within a week of ordering them, which is awesome! The only thing I had an issue with was the oval Burberry inspired frames. They were very snug on my face to where I ended up giving them away to my mom. The sizing description is off…other than that, I am very pleased.
THE LENS ARE ALL OFF, AND EVEN THOUGH THEY WERE MADE WELL AND NICE, I CAN NOT WEAR THEM!
Wherelight 回复2024-05-08
Dear Sarah Riggin, Please accept our apologies for any inconvenience this has caused you. We understand the importance of having properly fitted glasses, and we want to ensure that you are completely satisfied with your purchase.
Please don't hesitate to reach out to us at [email protected] with your order details and any specific issues you're encountering. We are committed to resolving this matter promptly and to your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address the issue. We look forward to assisting you further and ensuring that you have a positive experience with our products.
I have NOT received my glasses and it's been over 2 months!
Wherelight 回复2024-05-08
Dear Customer, Please accept our sincerest apologies for any inconvenience this delay has caused. Your satisfaction is our top priority, and we are committed to resolving this issue for you as quickly as possible.
Could you please provide us with your order details and any relevant information? This will help us investigate the matter and expedite the process of getting your glasses to you.
In the meantime, please feel free to contact us at [email protected] with any concerns or questions you may have. We are here to assist you and ensure that you receive your glasses as soon as possible.
Thank you for your patience and understanding. We appreciate your business and look forward to resolving this matter for you.
I put the wrong prescription couldn’t mail back had to buy a new pair I have over 200 pair of glasses first time that happening.
On a good note I did receive a 25 dollar gift to use at anytime. I wish I could have mailed back the bad pair to receive new ones.
Wherelight 回复2024-05-08
Dear Carmen, I'm sorry to hear about the issue with your prescription and the inconvenience you faced in not being able to return the glasses for a new pair. As our glasses are custom-made products tailored to individual prescriptions, we are unable to accept returns for prescription-related issues.
We understand the frustration this may have caused, and we sincerely apologize for any inconvenience. We appreciate your understanding of the nature of custom-made eyewear and the limitations it entails.
We are glad to hear that you received a $25 gift as a gesture of goodwill. We hope this can be used towards a future purchase to enhance your shopping experience with us.
If there's anything else we can do to assist you or if you have any further questions or concerns, please feel free to reach out to us. Your satisfaction is important to us, and we are here to help in any way we can.
Thank you for your understanding, and we look forward to serving you better in the future.
They are quite right the apex is off is what I was told can I return. I did send my rx with the original order
Wherelight 回复2024-05-06
Dear customer, I'm sorry to hear about the issue with your glasses. We understand the importance of having the correct prescription, and we apologize for any inconvenience this has caused. Please reach out to us at [email protected] with your order details, and we will work to resolve this matter for you. Your satisfaction is our priority, and we are committed to ensuring that this issue is addressed promptly. Thank you for your understanding, and we look forward to assisting you.
I have not ordered glasses from Wherelight, but I tried.
They have a cool selection of unique frames, but I found the shopping experience somewhat frustrating.
Their frames each have a PD range, but it’s not possible to filter frames by PD. I found several frames I’d like, but then realized that they were incompatible with my PD.
It also is not at all clear what their prescription restrictions are which was really frustrating. I finally found a pair of frames that matched my PD and then as I was putting in my prescription I got a notification that they cannot do a high prism correction with my -9.50 sph correction.
I don’t mind not being able to order from a site, I would rather be told no than to receive glasses that are poorly made. It’s just incredibly frustrating that the prescription limitations don’t appear to be posted anywhere that I could find, and I had to take the time to select frames and add them to my cart before being told that they cannot make my prescription.
Wherelight 回复2024-05-06
Dear Customer, We sincerely apologize for the frustration you experienced while trying to order glasses from Wherelight. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns.
We understand how important it is to have clear information about prescription restrictions and PD compatibility when selecting frames. We apologize for any confusion caused by the lack of clarity in this regard. Rest assured, we are actively working to improve our website to make it easier for customers like you to find the information they need before making a purchase.
We also apologize for the inconvenience of discovering prescription limitations only after adding frames to your cart. We understand that this can be frustrating, and we are committed to providing a better shopping experience for our customers.
If there's anything we can do to assist you further or if you have any other questions or concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we are here to help in any way we can.
Thank you for bringing these issues to our attention, and we hope to have the opportunity to serve you better in the future.
Can't see a thing. Eyes will not adjust to rx. Going to have eyes checked. But can't use these glasses.
Wherelight 回复2024-04-30
Dear C. Stich, I'm sorry to hear about the trouble you're experiencing with your glasses. Your comfort and satisfaction are important to us, and we want to ensure that this issue is resolved for you. Please feel free to reach out to us at [email protected] with your concerns, and we will do everything we can to assist you. We appreciate your understanding and look forward to helping you with this matter.
Can’t read out of them at all but with my Lined bifocals with this same script I can see perfectly fine
Wherelight 回复2024-04-30
Dear Freda, I'm sorry to hear about the trouble you're experiencing with your glasses. Your comfort and satisfaction are important to us, and we want to ensure that this issue is resolved for you. Please feel free to reach out to us at [email protected] with your concerns, and we will do everything we can to assist you. We appreciate your understanding and look forward to helping you with this matter.
After ordering my glasses and waiting 3 weeks, I finally got in touch with the company and explained the situation to them and I guess I was speaking greek because they couldn't give me one direct answer. Their customer service skills are near non-existent and they have a severe lack of communication. Business ethics dictate a response within 48 hours not 48 days. I felt ignored and unimportant as a customer. After going with another company I now have my beautiful new glasses and a business I will return to again and again.
Wherelight 回复2024-04-22
Dear Rory Beninger, I'm truly sorry to hear about your frustrating experience. We deeply regret that we were not able to provide you with the service you deserved. Rest assured, we take your comments seriously and will use them to improve our customer service processes. If there's anything we can do to make this right or if you have any further concerns, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Dear Carolyn nlack, I apologize for the delay in responding to your question. Please rest assured that we are working diligently to address your issue promptly. Your satisfaction is our priority, and we are committed to resolving this matter for you. Thank you for your patience, and we will be in touch with you shortly.
Horrible communication. After multiple emails, I kept getting asked the same question. Very Frustrating. I had to cancel and get a refund.
Wherelight 回复2024-04-19
Dear CustomerI'm sorry to hear about the frustrating experience you had with our communication. We have been confirming the correct prescription with you because we want to ensure that you receive the right glasses and avoid any errors. Your satisfaction is important to us, and we apologize for any inconvenience caused. If you have canceled your order and requested a refund, please rest assured that we will process it promptly. If you need any further assistance, please feel free to reach out to us at [email protected]. Thank you for your understanding.
I was unhappy with my order. I had to send multiple emails to request a refund. I kept getting answers like, "we are gone on vacation", "we can give you credit", "would you like a different style?" I made it clear I wanted my money back, and wanted to return the glasses. I felt harassed and still have yet to get my money back. Your company offers a 30 day money back guarantee. Well, you have not made good on that promise. I will never order from your company again. I fear my $145 is gone for good. I would not recommend that anyone order from WhereLight.
Wherelight 回复2024-04-19
Dear Kirk Kasson, I'm sorry to hear about your frustrating experience. I understand your disappointment and I apologize for the inconvenience you've faced. I want to assure you that we take these matters seriously and I will personally ensure that your refund is processed promptly. Your $145 will be refunded to you as soon as possible. If you have any further concerns or need assistance, please don't hesitate to reach out to me directly. Thank you for your understanding.
My prescription is not right. I purchased two and neither are right.
Wherelight 回复2024-04-19
Dear Cheryl, I'm sorry to hear about the issue with your prescriptions not being right. Please accept our sincere apologies for any inconvenience this has caused. To address this matter promptly, I recommend reaching out to our customer service team at [email protected]. Rest assured that we will do our best to resolve the issue for you. Thank you for your understanding.
The glasses got here quicker than I thought, but I didn’t realize till I looked at my junk mail how many messages were sent. I received 30 emails asking me to purchase more glasses.
I ordered 2 pairs of progressive glasses. One works great, one seems wrong, the left eye is giving me a headache. I emailed the service department but have not heard back.
Wherelight 回复2024-04-16
Dear celinelossa, Thank you for reaching out to us regarding the issue with one of the pairs of progressive glasses you received. We sincerely apologize for any inconvenience this may have caused you.
I want to assure you that we take your concerns seriously, and we are committed to resolving this issue promptly. Our customer service team is currently reviewing your email, and we will get back to you as soon as possible with a solution to address the problem with the left eye of your glasses.
Your satisfaction is our top priority, and we appreciate your patience and understanding as we work to make things right for you. If you have any further questions or need assistance, please feel free to reach out to us at any time.
Thank you for choosing us, and we look forward to providing you with a positive resolution to this matter.
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