Wherelight

Dear Katie Simon, I'm sorry to hear about your disappointing experience with our products. We apologize for the lack of information regarding the frame dimensions on our website and for the poor quality of the glasses you received. Your feedback is important to us, and we are committed to addressing these issues. Please contact us at [email protected] so we can assist you further and work towards a resolution. Thank you for bringing this to our attention.

Dear customer, I am sorry to hear that one of the pairs of glasses you received is broken, despite their nice appearance. We apologize for the inconvenience this has caused. Please contact us at [email protected] with your order details and a description of the issue, and we will certainly work to resolve the problem promptly. Your satisfaction is important to us, and we appreciate your understanding. Thank you for bringing this to our attention.

Dear Moni Tinuke, I apologize for the delay in our response and the inconvenience caused by the glasses that cannot be used for prescription. We have processed a refund for you, and we truly appreciate your feedback. Rest assured that we are taking steps to improve our service to ensure a better experience for all our customers. Your criticism is valuable to us, and we thank you for bringing it to our attention. If you have any further concerns or require assistance, please do not hesitate to contact us at [email protected]. Thank you for your understanding and continued support.

Dear Gail, I apologize for the inconvenience you've experienced. Please accept our sincerest apologies for the poor communication and delayed shipping. Your feedback is valuable to us, and we are committed to resolving this issue promptly. Kindly reach out to us at [email protected] so we can assist you further. Thank you for your understanding and patience.

Dear Lotta Divine, I am sorry to hear about your experience with your recent Wherelight order. It must have been quite alarming to have the frame snap and the lens pop out unexpectedly. Your safety and satisfaction are our top priorities, and we apologize for any inconvenience this has caused. Please contact us at [email protected] so we can assist you in resolving this issue promptly. Thank you for your continued support as a long-term customer, and we will do our best to make this right for you.

Dear customer, I apologize for the inconvenience caused by the glasses breaking on the first use. Please contact us at [email protected], and we will definitely assist you in resolving this issue.

Dear Melisa, , I apologize for the glasses being larger than expected. Please contact us at [email protected], and we will definitely assist you in resolving this issue.

Dear Amber, I'm sorry to hear that the frames are causing discomfort and headaches after wearing them for about 4 hours. Please accept our apologies for any inconvenience this may have caused. To address this issue, please contact us at [email protected]. We are committed to resolving this matter for you promptly. Thank you for bringing this to our attention, and we appreciate your understanding.

Dear rozzibeth, I apologize for the inconvenience you are experiencing with our glasses. I understand your concerns about not being able to see clearly and the need for a prompt resolution. Please reach out to our customer service at [email protected], and we will work to address your issue within the 30-day return policy period. Your satisfaction is important to us, and we are committed to resolving this matter for you. Thank you for your patience and understanding.

Dear kyliefoakes7, I'm sorry to hear that the glasses are not clear even with the exact prescription provided. Please contact our email [email protected] and we will definitely help resolve the issue. Thank you for your patience and feedback.