Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available.
Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
I wore my glasses once, to work. I noticed a small line on the frame that turned out to be a crack. By the end of the day, the frames were completely cracked and the lenses had fallen out. These glasses were to replace the same pair purchased in the fall -my favorites- on which the plastic around the hinges had crumbled. I assumed the previous pair broke from constant use, but it seems the quality was just off.
Wherelight 回复2024-04-15
Dear Customer, I apologize for the inconvenience and frustration you've experienced with the glasses you purchased from Wherelight. It's concerning to hear about the issues you've encountered with both pairs of glasses. It sounds like there may have been a quality issue with the frames or materials used.
I recommend contacting our customer service team at [email protected] and providing them with the details of your situation, including your order information and a description of the problems you've faced. They will be able to assist you further and work towards a resolution, whether that involves a replacement, refund, or another solution to address the quality concerns.
We take the quality of our products seriously, and we apologize for any inconvenience this may have caused you. Thank you for bringing this to our attention, and we will do our best to ensure a satisfactory outcome for you.
In the last week, three pairs of glasses that I purchased from wherelight have fallen apart on my face in the first wear and in one case, before I even had the chance to wear them.
Wherelight 回复2024-04-15
Dear Customer, I'm sorry to hear about the issues you've experienced with the glasses you purchased from Wherelight. It sounds like there may have been some quality control issues with those specific pairs. I recommend reaching out to our customer service team at [email protected] with your order details and a description of the problems you encountered. They will be able to assist you further and help resolve the issue with the defective glasses. Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.
Don’t receive what I order :( also put complaint for someone to contact me still nothing
Wherelight 回复2024-04-12
Dear Lorna Meza, I apologize for the inconvenience you have experienced with your order. Our customer service team has already begun investigating the issue on your behalf. Please rest assured that we are committed to resolving this matter and ensuring your satisfaction.
Thank you for your patience and understanding. If you have any further concerns, please do not hesitate to contact us.
Dear Customer, Please contact us at [email protected], and we will do our best to address your concerns and resolve the issue. Thank you for bringing this to our attention.
Ordered the wrong glasses. Sent a email, 4 emails to be exact. No one ever gets back to you. The order number is 20324122028170. I sent the email back on 3/21/24
Wherelight 回复2024-04-10
Dear Coretta Farrell, Would you please tell me the order number? We will help you.
Glasses don't really look as pictured, poor quality, don't love them.
Wherelight 回复2024-04-10
Dear Meghan Richardson, I'm sorry to hear that you're not satisfied with the glasses you received. Please accept our apologies for any inconvenience this may have caused. We value your feedback and would like to make things right for you. Please contact us at [email protected], and we will do our best to address your concerns and resolve the issue. Thank you for bringing this to our attention.
Dear Customer, I am sorry to hear that you are unable to use the glasses you purchased. Please accept our apologies for any inconvenience this has caused you. Your satisfaction is important to us, and we want to make things right for you.
Please reach out to us at [email protected] so we can assist you further and address the issue with your glasses. We are committed to resolving any problems you may have encountered and ensuring that you are happy with your purchase.
Thank you for bringing this to our attention. We appreciate your understanding and look forward to helping you with this matter.
Unfortunately out of the 5 pairs I purchased I was unable to wear a single one and feel confident or anything short of silly due to the fit of each pair. While I do have a wide face, it’s very unfortunate that out of five pairs none fit correctly. I wish there were bigger frames to give a cute oversized look for most and a normal fit for people like me whomgot nerfed by god to have wide faces. 💔😞
Wherelight 回复2024-04-10
Dear abbey lunny, I am truly sorry to hear about your experience with the fit of the glasses you purchased. Please accept our sincere apologies for any disappointment and inconvenience this may have caused. Your feedback is valuable to us, and we appreciate you sharing your concerns with us.
We understand the importance of finding the right fit and style that makes you feel confident and comfortable. We apologize for not meeting your expectations in this regard. We are committed to resolving this issue for you and ensuring your satisfaction with our products.
Please contact us at [email protected] so we can assist you further and work towards a resolution that meets your needs. Your feedback helps us improve our products and services, and we thank you for taking the time to share your thoughts with us. Thank you for your understanding, and we look forward to assisting you.
I purchased my glasses a month ago. I checked the status today, and they've been "finished and in process" for over 2 weeks with no information on when they will be shipped. I emailed the company, and they have yet to get back to me with an update.
Great pricing. However, if I never recieve my glasses, then what's the point???I
Wherelight 回复2024-04-10
Dear Customer, I apologize for the delay in receiving your glasses and the lack of updates on the shipping status. Your satisfaction is important to us, and we understand your frustration. We will prioritize resolving this issue for you promptly. Thank you for your patience and understanding.
Took a long time to get the glasses and then the one pair is way bigger than it looks like in the picture
Wherelight 回复2024-04-09
Dear Rebecca Shaw, I'm sorry to hear about your experience with the glasses. Please contact us at [email protected], and we will definitely help resolve the issue. Thank you for bringing this to our attention.
The frames were bigger than I thought they would be. The lenses were made right and that is something that isn't always done - no matter who does them. I have prisms in my lenses along with progressive bifocals so something is usually wrong the first time around and these were not.
I’ve been a loyal customer of Wherelight for 4 years now. I don’t know what happened to the quality services but this will be my last time buying glasses from this company. I purchased purchase 4 pairs of glasses and 1 pair of sunglasses after getting my annual eye exam. I uploaded my new prescription and ordered the glasses. I took a screen shot of the upload. When I ordered my glasses, the correct prescription was confirmed. I was notified that my glasses were shipped and noticed the prescription was wrong. I contacted Wherelight and they denied the error was their mistake. Then, I uploaded the screen shot and they offered me a several worthless credits. Finally, they offered to remake the glasses if I pay for the shipping. I paid for advanced shipping. After multiple days of no response, I was told that two of the 4 frames were no longer available. I selected two new frames. Then I received a email telling me that they are on holiday and will respond in 3-4 days twice. I never received the original glasses. I’ve sent multiple messages and no response.
Wherelight 回复2024-04-08
Dear Ann, we are very sorry that you are not satisfied with our service. We want to clarify that we do not deny any wrongdoing, in fact, we believe that we have not made a mistake. We have no motive to intentionally alter your prescription as it serves us no benefit. We have always been committed to providing the best service to our customers, even if it means incurring some losses, we are willing to remake your glasses. All the information regarding prescription uploads and other details are handled by the system operation, and we believe that these processes have not gone wrong. Therefore, we do not deny the existence of any errors. We hope you can understand our position. If you have any further questions or need assistance, please feel free to contact us. Thank you once again for choosing Wherelight.
I didn't get exactly what I wanted. As far as frames seem to be having a problem with my prescrit, doesn't.
Appear that I'm gonna get exactly what I want it.
Wherelight 回复2024-04-08
Dear Monica Sumter, Your order has some questions that need to be confirmed. Could you please reply to our email? Or contact us at [email protected]. We will definitely solve the issue for you.
It took a long time to get the glasses and then also I tried to explain to them that I messed up on my ordering. I needed the bifocals not single and it took them a while to fix that and then send it out. Then when I got them they are nice glasses but the one pair is so huge they're too big for my face. And they did not look that big in the picture.
Wherelight 回复2024-04-08
Dear Rebecca Shaw, I'm sorry to hear about your experience. We apologize for the inconvenience you faced with your order. Please contact us at [email protected] so we can address and resolve the issue promptly. Your satisfaction is our top priority. Thank you for bringing this to our attention.
Frames are nice and funky lenses are not always good
Frames are nice and funky, but my prescription being particular I have received glasses the I have issues seing in and had to get lenses redone somewhere else.
Wherelight 回复2024-04-08
Dear Naomi LHeureux, I'm sorry to hear about your experience. We apologize for the inconvenience you faced with your order. Please contact us at [email protected] so we can address and resolve the issue promptly. Your satisfaction is our top priority. Thank you for bringing this to our attention.
Wrong Prescription. Six Pair of Glasses. Zero Accountability.
Inserted wrong prescription in all 6 pair of glasses I purchased. Then had the audacity to simply offer me a coupon. I had to contact American Express to dispute the purchase. Now I have six pair of glasses I cannot use.
Shame.
Wherelight 回复2024-04-05
Dear Colleen, I am sorry to hear about the mistake with your prescription in all 6 pairs of glasses you purchased. Please accept our sincerest apologies for any inconvenience this has caused you.
Please contact us at [email protected] so we can address this issue promptly and find a suitable solution for you. Your satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention.
I saw the reviews were really good so I decided to give them a try. They had a good selection of frames for sure. I found one I really liked and put my prescription in and went to pay. After I put in my card information, I received a pop up saying the payment could not go through due to a security risk/issue. It then prompted me to use PayPal, klarna, or another payment. It was weird because I’ve never had issues with the card before. I assumed it was because it was overseas? So I chose paypal and attempted to check out as a guest. I used the same card and would get a PayPal charge for $0.00, which was obviously not the price of the glasses. I waited a few minutes to see if my bank would send a notification that there was a possible attempt to make a fraudulent transaction, but nothing came through. So I attempted again and the exact same thing happened. When I reached out to customer service, they told me to just contact my bank, which would be useless because the transaction never touched my bank account. The website would not allow the payment to go through. My bank would not be able to help for a charge that never occurred…? Anyway I just cancelled it because it was too much of a hassle to simply pay. Not too fond of providing card information without a product being purchased.
Wherelight 回复2024-04-05
Dear Jada Goodman, Thank you very much for providing such detailed feedback. We sincerely apologize for any inconvenience you experienced with the payment process. Rest assured, we will thoroughly investigate the issue to ensure a smooth and seamless shopping experience for all our customers. Your satisfaction is our priority, and we appreciate your understanding as we work to resolve this matter.
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