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Wherelight

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878 条评价

3.1878 条评价
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关于 Wherelight

数据更新
网站
www.wherelight.com
分类
健康与医疗
所在地
中国
状态
待认证
近 12 个月
101 条评价
差评回复率
99%（310/314 条）
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[email protected]www.wherelight.com

商家自述

wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com

以上内容由商家自行提供，未经平台核实。

Wherelight靠谱吗？

Wherelight（www.wherelight.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 878 条用户评价，属于健康与医疗分类，口碑一般。22% 的评价为 1 星，差评比例偏高；商家回复了 99% 的差评；评价主要围绕产品、质量、价格。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available. Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

Heather Rich美国 · 写过 2 条评价 · 体验于 2025-12-17 ·

Positive Resolution

Wherelight is responding to my order being 6 weeks from date of order. I appreciate the quick response and consideration.

Wherelight 回复2025-12-22

Dear Heather Rich, Thank you for bringing your experience to our attention. We were very concerned to read your review and learn that you have not received the Christmas/Winter reading glasses you ordered on November 14, 2025. We completely understand how disappointing and stressful this must be, especially during the holiday season, and we genuinely appreciate your past support and kind words about our products. Upon investigation, we found that your order's delivery has been impacted by recent severe weather disruptions. Our shipping carrier has advised that winter weather in the Northern Plains, Great Lakes, Ohio Valley, and Northeastern US, and flooding in the Pacific Northwest US may delay final delivery of mail and packages. If your delivery address is located in one of these areas, your package's arrival will be unavoidably delayed. You can track your order's current status here:https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541015386637. To express our sincere regret for this inconvenience, we have processed a $30 refund to your original payment method. If you don't receive the package finally, you can contact with us , we can refund you rest of money or remake glasses. Would you please tell us whether you can accept it ? Additionally, we have escalated your shipment with the carrier, requesting expedited handling whenever feasible. We value you as a customer and are truly sorry this incident has fallen short of the service you deserve and previously received from us. We are actively working with our logistics partners to improve our response to such exceptional circumstances.Please feel free to reply to this email or contact our customer service line if you need any further assistance or would like an update on your refund.Once again, please accept our deepest apologies for this experience. We wish you a wonderful Christmas and New Year.

J
Jenise美国 · 写过 5 条评价 · 体验于 2025-12-15 ·

Wherelight is absolutely fabulous

Wherelight is absolutely fabulous. They make wearing glasses fun and affordable without losing quality. Their glasses are nice and sturdy. They also get you your product in a timely manner. I use to order from those other companies but now I am strictly a Wherelight woman.

Heather Rich美国 · 写过 2 条评价 · 体验于 2025-12-13 ·

I am very disappointed with my…

I am very disappointed with my prescription, and reading glasses. I ordered my glasses on Nov.14, 2025. Today is Dec.15,2025, and I still do not have my glasses. I ordered a Christmas/Winter pair of readers, and I now have to order from another company to ensure I have them for Christmas. My prior order was on-time, and I love the glasses. Despite the above, Wherelight made it right by offering a partial refund. I am happy to continue ordering from Wherelight.

Wherelight 回复2025-12-16

Dear Heather Rich, We sincerely apologize that you have not yet received your order #81125140818304. We completely understand your frustration and disappointment, and we are truly sorry for the inconvenience this delay has caused. Our records show that your order was processed and shipped normally. However, according to carrier alerts, winter weather in the Northern Plains, Great Lakes, Ohio Valley, and Northeastern US, and flooding in the Pacific Northwest US may delay final delivery of mail and packages. If your shipping address is within these affected regions, your package is likely experiencing a delivery delay. You can check the latest tracking status via your order link. As a gesture of our apology, we can issue a refund of $30 to your original payment method. If you don't receive the package finally, you can contact with us , we can refund you rest of money or remake glasses. Would you please tell us whether you can accept it ? We have also contacted our shipping carrier to prioritize your package where possible. We truly appreciate your previous positive experience with us and are deeply saddened that this delivery issue has occurred. We sincerely hope for another opportunity to serve you better in the future. If you have any further questions, please don't hesitate to contact our customer service team. Wishing you a joyful holiday season.

Z
Zahra Shabani加拿大 · 写过 4 条评价 · 体验于 2025-11-12 ·

Outstanding Customer Care

Great experience with their customer service. They handled my concern quickly and with genuine attention to customer satisfaction.

Wherelight 回复2025-11-13

We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Please tell us the order number and send it to our email so that we can better assist you. And please reply us as soon as possible. Thank you for your understanding and support! Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team

Flaviana N A-O加拿大 · 写过 3 条评价 · 体验于 2025-11-12 ·

I’ve ordered my glasses from WearLite a…

I’ve ordered my glasses from WearLite a few times now, and I honestly love their service. They’re quick—well, as quick as it gets for prescription glasses—and super reliable. I’ve never had issues, but the one time I did need help, their communication was excellent. The assistants were so patient and considerate. Overall, a smooth and pleasant experience every time!

Miss Linz The Mystic美国 · 写过 3 条评价 · 体验于 2025-10-29 ·

I love love love my glasses

I love love love my glasses, but the whole process of getting them was awful. Although the company did a good job of making it right, I felt there should not have been so much frustration for me in the first place. I'm legitimately only giving 4 stars because of the issues I had trying to get them. The glasses themselves are everything I dreamed they'd be.

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