Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available.
Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
Wherelight is the only online shop I’ve purchased my glasses through and 7 pairs later I have no regrets!!! I always get tons of compliments and they’re a great way to add more of my personality to any look.
Like any online retailer the processing times aren’t always as fast as I’d like but I’m just impatient and they always arrive within the expected window.
If I could afford to, I would have a different pair of wherelight glasses to wear for every day of the year.
Very pleased with the price and quality of product. I had questions about my order and they replied quickly and were very friendly. I’ll be ordering again and recommending it to all my glasses wearing friends.
I only buy my glasses from Wherelight as of 5 years ago. They are good glasses at a good price and I love the variety . 2 pair for under a $100 bucks I like that
Great glasses and custom service. They replied to my email within a few hours & kept me updated on my shipment. I have purchased twice & will continue. They have numerous options & many clip on frame choices.
Very easy process if you have a profile already. Shipping is also short process. The company offers a variety of different styles and price ranges. I ordered all my glasses from them and have no complaints.
ordered two pairs of glasses for a friend and shes loves it. the only thing I find that said 15 working days and it took a month to get to me, but anyways she loved it
I ordered glassess and loved the first ones. Second pair, Wherelight sent me the wrong glasses with the wrong prescription. They would not fix the issue and refused to issue me a refund or even send me the correct pair. I had to dispute thru my credit card company. Horrible company to work with. I’ll stick to Zenni
Wherelight 回复2026-02-18
Dear Tina Ranous,
Thank you for sharing your feedback, and we’re truly sorry to hear about your frustration. We strive to provide the best possible experience for all our customers, and it’s clear we fell short in your case.
After reviewing your order, we found that the prescription provided in the order did not match the details we received. While our policy states that we cannot offer refunds or replacements for errors made in the submitted prescription, we understand how disappointing it must have been to receive glasses that didn’t meet your expectations.
As a gesture of goodwill, we had already issued a full refund prior to your review. We sincerely hope that this resolution has helped address the situation, even if it didn’t fully meet your expectations.
We’re sorry to see you go, but we respect your choice and appreciate your honesty. If there’s anything else we can do to assist you further, please don’t hesitate to reach out to us directly.
Thank you again for your feedback — it helps us improve and serve our customers better.
Wherelight Team
I have a wide face that fluctuates with my health, so it's sometimes hard to find frames that don't squeeze my head. Wherelight offers a wide range of stylish frames that allow me to still feel feminine and fashion forward. The price point has been great and the quality exceeds the cost. I've ordered new frames at least every six months just because I could and liked the style. My glasses are my new favorite accessory because of Wherelight. Highly recommend.
This shop was super cheap compared to other places you can go, and they had some really unique and stylish frame options. I got a my favorite pair of glasses here for $20 ($10 for the glasses plus $10 shipping). Shipping was timely as well and they were packaged carefully, nothing came broken or bent or anything like that. I'll definitely be coming back for my next pair!
Updated March 2026:
Despite the initial communication issue that caused a long delay, I received my glasses and they are almost great. There was an issue with my progressive sunglasses and they have been amazing with customer service to try to fix it. Phyllis is very considerate and attentive and I know this company has the best intentions to make great glasses for their customers. It makes me extra happy because they do have the most interesting designs and colors and lens option ( please offer premium progressives with wider field of vision soon! ) and I look forward to building my collection with Wherelight. Thanks so much
Waited for 3 weeks for glasses and had paid for faster service.Finally wrote to them about my order and they asked for a copy of my prescription because there is an element that is unusual. I was upset they failed to contact me about a minor issue for 3 weeks and asked for a refund. At least they were able to handle that quickly. Too bad. I was really excited but I didn't have any confidence in them after that issue.
Wherelight 回复2026-01-14
Dear Dyane Sleeper,
Thank you for sharing your experience, and we sincerely apologize for the delay and frustration you encountered with your recent order.
We always strive to ensure the accuracy of every prescription, and in this case, we reached out multiple times via email and SMS to confirm unusual details in your prescription before proceeding. We regret that our attempts to contact you were unsuccessful and that this contributed to a longer waiting period.
We are glad that we could promptly process your refund as requested. Additionally, we have reached out to you directly with a goodwill gesture in hopes of restoring your confidence in our service.
We take all feedback seriously and are committed to improving our communication processes to better serve our customers in the future. If you have any further concerns, please don’t hesitate to contact us directly.
Thank you again for bringing this to our attention.
I ordered two pairs of glasses, one with transitions lenses and one with sunglasses. The transitions pair was a large frame and the progressive lenses unfortunately didn’t work out n the frame and when I reached out to customer service they immediately offered a refund. The sunglasses are great and I’m sure they will be useful
Wherelight 回复2026-01-08
Dear Ann Norris,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please tell us the order number and send it to our email so that we can better assist you. And please reply us as soon as possible. Thank you for your understanding and support!
Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Lensalter
MuukalOptical
Aoolia
Zeelool
Firmoo
Lensmart
Ublins
Eydology