1800battery.com (1800battery.com) has a 3.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 37% give 1 star; The business has not yet replied to negative reviews; 27 of them were added in the last 12 months. Last updated 2026-09-03.
Takes 6 hours and battery was swapped for no reason
First of all communicating a proper time would be nice. I work in a field where things can be late but I don’t tell customers 3 different times and keep pushing it back because they don’t end up happy. Secondly why would someone be sent to fix my battery when they can’t even figure out if the issue is my battery? It was a blown fuse and I was told my battery was having issues… yea the new battery had the same issue but I wasn’t told that. Wasted 6 hours and 300 then had to spend more to actually fix it. My tow truck driver could even tell me the battery wasn’t the issue but you tech said otherwise.
Service was great. The person I talked to on the phone to reschedule from Thursday to Friday was very helpful and fulfilled my request.
Mazzikin Harper was excellent. She arrived removed and replaced the battery in under 15 minutes. She was great.
Disappointed with the service despite a convenient concept
I really appreciated the convenience that 1-800-CAR-BATTERY offers—having a car battery delivered and installed at your home, workplace, or wherever you are is a great idea that can save time and money. However, my recent experience left a lot to be desired.
The technician arrived nearly five hours later than the scheduled time, which caused significant disruption to our day. Even more concerning was that the tech who arrived was clearly unwell. He disclosed that he has diabetes, was visibly sweating profusely, and mentioned that he normally doesn’t work summer hours. Out of genuine concern for his health, we had to ask him to stop mid-installation so he wouldn’t faint.
While the batteries were eventually installed correctly and everything is working fine now, the long delay and the condition of the technician were both unacceptable. I hope this company does a better job of supporting their workers and being more accurate with their scheduling in the future.
So easy and fast to schedule online under a safe and secure website. I was skeptical because you have to pay in advance, but the reviews were pretty good, so I went for it. And completely agree with other customers, the service is unique, they text you every step of the process. The technician assigned to my order in Port Charlotte, FL, was Jeff Walker. He was outstanding, first check the older battery, and the conditions of it around, and let us know why it’s dead, and if the circumstances were different he will advise on a different solution. Then he took the old battery out and cleaned around. He installed the new one and tried it out, turned it off and let us drive to test the battery. Cleaned everything again and even asked us to test the car again. Everything went smooth and easy. Very fast too.
Their website was easy to use and it was super fast to get the new battery and have it installed. The technician arrived per the commitment received at the time of purchase and it was even possible to track her whereabouts from the link in the text message sent to me. That made it possible for me to do other things without waiting by the front door for a person to show up.
It all started when I entered my license plate on the website. They found the perfect battery for my car. I didn’t have to guess, and wonder if it was gonna fit. They came out to my work, which was super convenient and installed the battery. The technician was great. So grateful for this company.
I called and had a slot from 3pm - 5pm, they said they were on their way, they never showed up and I couldn't get in contact with them - their website said they were closed. AND they still charged me the full amount for doing absolutely nothing. Trying to get a refund now - let's see if this is a scam or not.
I’m having to leave this review in hopes that the experience can be improved for the future. My battery in my dad’s car is dead. I’m in town to tie up loose ends following the death of my father. I desperately need to use the car to make it to important appointments. I purchased a battery and set an appointment for 9-11AM in hopes I could fulfill my obligations for the day. 11am came and went, then 12, then 1pm. They were never able to dispatch someone to help me after I paid $425. My finances are minimal these days so this was an incredible burden for not receiving service. When it got to be near 2pm I cancelled my purchase, however, I’m still out $425 until my refund hits my account.
To make matters worse, I suffered a medical emergency that night and without a car, I ended up having to call 911 with no health insurance. I assumed the incredible cost of the ambulance because I didn’t have my vehicle ready. I’m so sad because the overwhelming cost of putting faith into this repair, ultimately sunk me into further debt. I’m sorry to have to share this but do hope this review makes it to the right hands to improve experiences for future customers. Thank you.
Customer Service was excellent and very helpful in answering questions. The delivery and installation service of the truck battery was quick, easy, and very helpful to the situation we were in. I would totally use this company, again, if needed.
My battery replacement was set 8am-10 am. No one showed up or informed me of any status change even after 10am. The online chat is a joke. I tried to register and log in-it always gave me error.
I have used 1-800-Battery a few times and I appreciate their help so much! This time, Ray G. came and helped us when my daughter's car left her stranded after we ate at a local restaurant. Luckily, I was with her and she was able to come with me to wait until someone could come help us. The wait time (from 8 pm until the following afternoon at about 3:30) is the only negative. Ray was so friendly and helpful! He even called a friend/mechanic to ask a question bc the starter also had to be replaced so I had to have it towed! :$
Being stranded for 4 days we were happy to see our technician Kyle come to our rescue. Arrived within 4 hours. Was very polite. Installed the truck's battery with no problem. The truck started up right away, yay! 1800Battery was worth the money. Thanks guys! : )
Placed an order for a new battery on Sunday. It was installed on Monday morning. The installer was great. He identified another mechanical issue and was able to take care of this as well.
Very satisfied!!
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