They did their best to assist resolved…
They did their best to assist resolved a bad situation and turn it around. appreciate all their efforts. thank you.
About 1Outlets
Data updated- Website
- 1outlets.com
- Category
- Business Services
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 76 reviews
- Replies to negative
- 1% (2/219)
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About this business
1Outlets.com - a trademark of Simba P/L (UEN: 200716171N) - is one of the Largest Toy, Baby, Pet, IT, mechanical, electrical, medical, utilities Online Shop.
Is 1Outlets legit?
1Outlets (1outlets.com) has a 3.2 out of 5 rating on OK.one, based on 650 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 31% give 1 star; The business has replied to 1% of negative reviews; 76 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Consumers frequently complain about extreme delivery delays, completely unfulfilled purchases, and receiving zero helpful communication, dealing instead with frustrating and repetitive automated replies. Many buyers also struggle heavily to secure proper cash refunds, often being pushed to accept unusable store credit that fails to resolve their issues. Though some shoppers faced severe problems, a small group of reviewers were satisfied with certain positive aspects of the service. These individuals appreciated the website's unique ability to source hard-to-find international items, alongside experiencing secure packaging and clear order confirmation details during successful transactions.
Auto-generated from all reviews of this business. For reference only.What people say
Hmmm
The product was as it said it was, however only one was sent when I ordered two, we are still sorting that issue out, it took a very long time for the product to arrive, between order and arrival it was easy 3 weeks, apart from this the email service is good they respond quickly.
Review
The product has been delivered on time.
Took a bit long but I still got my…
Took a bit long but I still got my item. It was also a bit banged up.
Service was friendly and ultimately…
Service was friendly and ultimately successful, but it took a very long time to resolve - which may be a back office issue.
Good service after initial delay.
Delayed refund
Things started out very well when 1outlets emailed me to warn of a potential issue with my purchase which would be shipped from the US and the voltage was not compatible with the voltage in Malaysia Full marks for identifying the problem and offering me the chance to cancel. But no marks for taking 6 months to refund my payment and that only after I threatened to involve my credit card issuer to recover the payment.
was expecting faster delivery
was expecting faster delivery, had to pay 10 dollars extra to receive from post office
No order delivered
I never got the order. I got emails about delivery problems and at last they cancelled the order totally and promise money back for latest after 30 days, but first after maybe two months and several emais I got my money back.
Lovely Customer Service Lads
They have really nice people at the customer service. Quick in response.
Caring and helpful customer service…
Caring and helpful customer service team successfully processed my refund even though it took sometime we got there in the end.
Online staff are helpful but there is…
Online staff are helpful but there is mistake in packing.
I have still not received my refund for…
**EDIT: Since placing this review I received a refund in Dec 2019** I have still not received my refund for goods ordered 28-10-2019. It’s been more than a month!! Please don’t waste your time with this company Order no: 10000001059 /South Africa /
Good response and delivery but need to…
Good response and delivery but need to improve on refund time.
Your support team has been very…
Your support team has been very helpful. However, it would be better if you provide your customers access to a more comprehensive tracking system. If I didn’t write to ask, I would never know that the order couldn’t be fulfilled.
product received
product received, perfect, exactly as described. it took quite a lot longer to receive that advised on website, but it get to me eventually. thank you
Trusted seller
some suppliers have not been reliable…
some suppliers have not been reliable which made the item to be delivered almost a month instead of 2 weeks. Wished items delivered within a week.
You get the product just be patient
You get the product, the same you view on the website. Good Quality. But you have to be very patient with the long delivery process.
Late but safely delivered
Although a bit delayed and my order was not trackable the first two weeks, my queries about the status were promptly answered with reassurance given. I am satisfied with the service provided and the item was received in good condition.
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