1Outlets.com - a trademark of Simba P/L (UEN: 200716171N) - is one of the Largest Toy, Baby, Pet, IT, mechanical, electrical, medical, utilities Online Shop.
1Outlets (1outlets.com) has a 3.2 out of 5 rating on OK.one, based on 650 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 31% give 1 star; The business has replied to 1% of negative reviews; 76 of them were added in the last 12 months. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Consumers frequently complain about extreme delivery delays, completely unfulfilled purchases, and receiving zero helpful communication, dealing instead with frustrating and repetitive automated replies. Many buyers also struggle heavily to secure proper cash refunds, often being pushed to accept unusable store credit that fails to resolve their issues. Though some shoppers faced severe problems, a small group of reviewers were satisfied with certain positive aspects of the service. These individuals appreciated the website's unique ability to source hard-to-find international items, alongside experiencing secure packaging and clear order confirmation details during successful transactions.
Auto-generated from all reviews of this business. For reference only.SCAM site I think, 5 weeks after ordering and paying, 2 chase up emails, received email that they were unable to furfil my order, they agreed to refund the money back onto my credit card opposed to their policy of store credit, months later, more emails, still no refund. Thieves and scammers
1Outlets is a scam. They cancel the product, keep your money as in store credit and dont want to refund yourmoney to your bank card. Please never buy anything from them...is a scam!
*** NEVER USE THIS COMPANY!!***I am from the UK and have made three separate orders. All of the orders still only say still processing in the status 4 months later. I have sent many emails and have called and i am still waiting for a refund of £45. I eventually got an email saying they would only give me credit notes. Eventually i got them to refund my money but they said it would take up to 30 days to be received. 4 months on and still no items or a refund. The company is fraud and will steal your money.
DO NOT BUY FROM THIS COMPANY, FAKE POSITIVE REVIEWS! YOU WILL NOT GET YOUR PRODUCT!!!!!!
BUYERS BEWARE!!! This company is a big fraud. I would give them a zero if possible. I bought an item from their website at a cost of SGD172.24 and cancelled it before it was dispatched. I asked that the refund is credited back into my bank account. It's been 7 months now and after several emails and calls I still have not been refunded. I get the same default message whenever I call which is that the issue has been escalated to their finance department. Now when I call, it doesn’t even go though any more. How can such a company be allowed to exist?
Placed an order, they took my money immediately and a week later said they couldn't fulfil the order and credited my account. Ordered something else, a week later, couldn't fulfil. Asked for a refund and they said it could take up to 28 days to receive. Well! After 31 e mails of empty promises I'm still waiting for my refund. This is from January 2023. 28 days is a joke but a year and a half is just obscene. How is this terrible company allowed to do this?
This company are offering antihistamines at incredibly low prices. Just about to order when l noticed that if the goods are not in stock they will.issue a refund to buy goods from their store. So that s their game. Headed over to trustpilot and sure enough, first review l see, someone has been caught out on exactly that. I m betting that had l placed an order l would have been sent a credit note. I knew it! Oh and they publish obviously fake reviews.
"Great experience from my heart. Excellent service and nice service. Top class recommend for all of my friend in entire world."
"Exception excellence from start to finish! The team's passion, expertise, and dedication shine through in aspect. Seamless, stress-free, and truly outstanding-an unparalleled experience that sets the gold standard! 5 star aren't enough; I'd give them the whole galaxy if I could!"
Can’t leave a zero star rating so 1 it is. If you read through the reviews you will see that all good reviews are in broken English. So they aren’t genuine. I ordered from them before checking the reviews but it seems that doesn’t make any difference as most reviews are probably fake anyway. Haven’t received my goods and they have my money. I was even charged by my bank as the amount had to be converted. No mention of this when I ordered. I would not recommend this company at all. They keep fobbing me off by replying to my emails in broken English about customs as follows: “We are trying to keep fulfilling your order. However, because the item has to go through many transit customs, it takes that long for us to deliver your package. “ If anyone can explain what this means, please let me know!
"Wow, just WOW! 1Outlets exceeded my expectation in every way! Top-notch quality, warm customer service, and unbeatable value. I'm a customer for life! Highly recommend!"
One more times they happy me. Thanks for best service again..
They were unable to fulfill my order and after I requested a refund they credited my account. I asked for it to be sent back to my credit card and they responded to my email at first then stopped. I then managed to speak to someone on WhatsApp who also sent me an email apologising and confirming the refund would be made. That was 4 weeks ago and they are again ignoring my messages and not answering my calls. 😡
I glad to here and take my help. Thanks
BEWARE ! If I could give a minus review I would . Waiting over 8 months for a refund . My orders were never sent , so I kept ordering different items , nothing came so I was told my money would be refunded , Eight months later still waiting
I wished that I’d read the negative reviews before purchasing any goods. I purchased goods on 15th March 2024 and I have still not received the goods on 15th July. I have contacted 1Outlets by email and phone on 7 different occasions. They state that the goods are no longer available and offer you a credit note for an alternative purchase. You are then informed that the alternative items are no longer available either. This cycle continues indefinitely. I resorted to raising a dispute with my credit card company and suggest that others do so too, particularly within the 120 day deadline. 1Outlets is a complete SCAM designed to take your money and not provide any goods. Heaven knows how this fraudulent company have received any 5 star ratings, I can only assume that those ratings are FALSE. Avoid these SCAMMERS at all costs, you’ll NEVER receive your purchases.
Rip off. They wont send the products or give you a refund.
One more time they satisfy me. Best regard
My goods received one more time in good condition.
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