1Outlets.com - a trademark of Simba P/L (UEN: 200716171N) - is one of the Largest Toy, Baby, Pet, IT, mechanical, electrical, medical, utilities Online Shop.
Is 1Outlets legit?
1Outlets (1outlets.com) has a 3.2 out of 5 rating on OK.one, based on 650 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 31% give 1 star; The business has replied to 1% of negative reviews; 76 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently complain about extreme delivery delays, completely unfulfilled purchases, and receiving zero helpful communication, dealing instead with frustrating and repetitive automated replies. Many buyers also struggle heavily to secure proper cash refunds, often being pushed to accept unusable store credit that fails to resolve their issues.
Though some shoppers faced severe problems, a small group of reviewers were satisfied with certain positive aspects of the service. These individuals appreciated the website's unique ability to source hard-to-find international items, alongside experiencing secure packaging and clear order confirmation details during successful transactions.
Auto-generated from all reviews of this business. For reference only.
DO NOT BUY WITH THIS COMPANY! IT IS A SCAM AND A FRAUD!! You place an order, and they are so nice helping you, indeed I received many mails from them because I had a problem with the paymen, TILL I managed to pay them with my card. At that momen ( 23 december, Ticket #511807: Order #1000310816 /Spain ) I received several mails telling everything was on its way till time after that I began to feel that there was something strange with my order and wrote to them and the answer was that there has been problems with the customs clearance and was offered a refund in an in-store credit, which I refuse and demanded a refund to my original payment card, which at about 9 moths later I’m still dealing with my request!! DO NOT MAKE THE SAME MISTAKE!!, but if you have done go on fighting again this scammers using all means at your disposal as lawyers, local and national consumers agencies and international agencies as econsumer.gov maybe I´m not getting my money back, but promise not to let this hustlers get their ways
Complete scam. They took my money, didn't send the product, refused a refund, and then dragged the situation out until my bank would also not open an investigation.
They should be shut down.
Like many people are saying you place an order and you pay the money. They send you an email after three weeks that this item you have purchased cannot be delivered.What a complete waste of time, a scam at its best. Now I have to go to my bank and open a case where I can get my money back What a disgusting company steer clear from this s***I wish I could visit Singapore and talk to somebody face to face. Scamming people like this is absolutely disgusting,well that's their profession I guess, my only hope is the money that they have taken from people will be spent on medication. I knew this was going to happen when I was reading the comments after I purchased my online fragrances. I thought it was too good to be true now they're offering me in store credits Jesus what a disgusting dishonest business this is 63 euros which I have to reclaim from my credit card company.What a complete waste of time, words cannot describe the anger and frustration that I'm feeling right now.
After waiting for more then a Month for my order, which I obviously paid for. I was sent a message that unfortunately my order couldn't be processed. Should have known it was too good to be true. Buyer beware is all I have to say. Not Happy one bit.
Scam. You pay with your own money, nothing gets sent, you get a store credit, which there is no point using because whatever you buy won't get sent. I've tried using the store credit 3 times now refunded 3 times. Emails are now being ignored. Been going on since June.
From august 2023 to dic 2024 I placed several orders,
from lipstick to music records.
they cancelled my orders ONLY after I claim them, and they refund in store credit.
The reason always the same:
"The system rejects when the item may be - Not Permissible/ D.G. (IATA) / Discontinued/ Wrongful/ Restricted/ Controlled/ Prohibited or Unavailable by (i) the export country legislation, (ii) import country legislation, (iii) aviation requirements, or (iv) manufacturer's or brand's territorial restriction."
It's clear that they Will never send anything to Spain, so how I'm going to put the store credit to good use?
Don't shop from this site if you live in spain.
Bought a product, didnt arrive..
Cant seem to get a refund, instead they're offering in store credit of less than the value of the original product.
DO NOT BUY from this company, they WILL Scam you!
Have a good day :)
I purchased an item 437.91e of cardio check lipid panel strips September 8th 2024, which were not available. We agreed to cancel the order and they refunded the money but only on 1outlet account. I told them I want the money back on my credit card and they insisted I would use it on their webpage since returning international transactions is slow up to 6 weeks. I nevertheless asked to proceed returning the cash and they agreed on October 29th. Now it is December 2024 Monday and I still have no refund. If the money comes on my credit card I would update to remove this review.
Don't buy from 1Outlets!! I'm from Malaysia. They cancelled my order worth Rm1500++. When I ask for refund back to my credit card they won't process. Instead give me in store credit. I used the in store credit to buy more items, instead my orders were cancel again!! The support team just ignored my request for refund. I think this is a scam site. They will ship some items to some buyers to make them look legit, but most buyers will get "unable to ship" just like me.
Warning, this is a fraudulent company. I placed an order which was showing all in sterling, then through the bank Not approved by me within the order they added Singapore taxes, the order made no reference to it coming from Singapore. Then after 3 weeks waiting for order (after they had taken the money) I contacted them asking where it was. Only for the business to reply they needed to cancel the order and refund me. I’ve been chasing them for over 5 weeks now for this refund and it’s never come! I’m £80 down with nothing to show for it. DO NOT USE
Ordered items in July 2024. They cancelled my order. Ordered other items, they cancelled again. I wanted my money to my bank account, I didn’t get. Ordered another item 08/11/2024, they cancelled again. Absolutely shit company. Don’t buy anything from them.
Order placed 01/09. After a number of weeks advised that could not be shipped to UK. Offered "refund" which turned out to be a voucher for less than the order value. Requested refund to original card and advised that this would take "5-30 working days". After stated period no refund received and susequent e-mails ignored. Unsure whether this is a scam or just incompetence, but certainly won't be using again.
Coincidentally or otherwise, within 24 hours of submitting the above, e-mail received saying refund being checked. We will see.
One star there is too much. I do not recommend. Two months have passed and I still haven't received the goods. I tried to contact , but I didn't get a response. Bad very bad
I bought a blender from this website four months ago but they canceled my order and my money has not been refunded to my account till today please refund my money
Scam avoid at all cost as per all the other reviews here. Report them to the consumer authorities in Singapore asap if you hv dealt with these disgusting people/business.
All pls stop buying from hear 1st they say it's in stock and then they cancel d order saying not in stock n refund u in-store credit
N when I mailed them saying I paid by card not by in-store credit they tell u the refund will take 5 to 30 days I said it's k send me to my card it's k with me for 5-30 days
Now it's 2yrs plus till today I dint receive my refund I keep on mailing to ask my refund they just ignore or sometimes say it's prossing when I ask about status of my refund they don't reply they even block my number I just call them with my frds phone
Absolute crooks. I just wish I had read your reviews before ordering anything. No delivery 3 months after ordering. How much money have they stolen from other customers?
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