Adore Me is an online subscription-based lingerie boutique, selling high-quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and sleepwear from XS-6XL, these gorgeous styles are rocking the intimates industry.Our Story: http://www.adoreme.com/our_story.htmlHow The Membership Works: http://www.adoreme.com/how_it_worksQuestions, comments? We want to hear from you!Live chat on site1-800-433-2367 (8:30-8:30 M-S EST)www.adoreme.com
Written by the business, not verified by us.Adore Me (adoreme.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 44% give 1 star; The business has replied to 79% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
Reviewers had a great experience with this company. Shoppers frequently share that the online ordering process is remarkably simple and straightforward, while packages arrive impressively fast and the clothing items feel wonderful. Enthusiastic consumers love the attractive styles, mentioning that the pieces are comfortable to wear and the overall lingerie selection remains exceptionally good. However, some customers also noted frustrating delivery delays that took several months, alongside persistent difficulties when trying to secure prompt monetary refunds. A few people additionally experienced unhelpful customer support teams, unexpected automated subscription charges, and noticeable sizing inconsistencies across different repeat purchases.
Auto-generated from all reviews of this business. For reference only.Original was lost but quickly replaced and the fit is perfect.
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It had been 47 days since I started the process to delete my adore me account. I’ve talked to ever since agent. I’ve escalated to every single team. I’ve called. I’ve emailed. Yet no one can ever give me the same reason twice why exactly adore me is unable or frankly unwilling to delete the account. I don’t have any active orders. I’ve confirmed my identity more times than I can count. Why is it, exactly a process that has been quoted more than once as only taking 3-4 business days has taken almost 2 months? I’m beyond furious. I’m beyond frustrated. This company is truly a joke. Once again it was only after I started posting bad reviews did the company decide that they needed to do their job. It truly goes to show exactly how little they cared about helping me.
Hi Katie, Thank you for the review! We are sorry to see that you have a negative opinion related to Adore Me. After initiating a more detailed investigation regarding your case, I was able to see you were assisted by one of our customer service representatives and we deleted your account. Feel free to let us know by email if you need help with anything else. We're always happy to assist! Best wishes, Adore Me [email protected]
First of all, the quality has severely gone down hill with this company. I have leggings and bras from eight years ago in great shape, yet had to throw away a pair of underwear after just one wash, plus bras are coming apart at the seams. This infuriated me enough, but then, when I tried to leave an honest review of products, they never appear! I get an email verification and such, but my not-five-star reviews never get published. Why this drives me crazy is I have purchased products because they only have good reviews. I figure, what the hell, I’ll go e it another go. Product is sub par and I have no way to let others know!
Hello Sarah, Thanks for the review. We're sorry to hear this! We truly understand how important it is for you to receive quality products from our side. • We want to ensure that you always receive high-quality and perfect garments from AdoreMe.com (https://www.adoreme.com/) Moreover, we've forwarded the information regarding the reviews of our products to the relevant teams to be reviewed and taken into consideration. Feel free to let us know by email if you need help with anything else. We're always happy to assist! Best wishes, Adore Me [email protected]
They signed me up for the VIP membership, after just one standalone purchase, without my consent or authorization. They charged my card and were unresponsive to my emails. They are unethical and seriously shady. Don't engage with them!
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This company must give the wrong size guide in order to get cheat money out of people. Their size guide is extremely way off giving smaller sizes than what’s true. When coupled with their awful return/exchange policy it’s very easy to trick new customers. Since it was my first time, I did not know I wasn’t able to exchange single items for a new size. The set I got the bottoms fit so I took the tag off, then when I went to look on how to exchange for the correct size. Their store policy is that the complete set needs to be returned with tags. So even though I’m not returning I’m exchanging a separate part, and even though I hadn’t worn the bottoms yet just took the tag off-this means I wouldn’t be able to get my moneys worth.
Hi Ethel, Thank you for your review! We're so sorry to hear that! We would be glad to look into your case specifically and assist you properly, therefore, we kindly ask you to contact us via email, or phone in order for us to be able to investigate and find the most suitable solution in this matter. We apologize for not being able to assist you immediately. If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to assist you with any issues you may have. Best regards, Adore Me [email protected]
Probably THE worst site I've ever used regarding both exchanges and returns/refunds. Process is ridiculously long to exchange things, with a huge "processing" period after they receive the product back, and then when I returned for refund an exchanged product, they credited me ZERO dollars (due to exchange coupons registering a purchase as free) AND charged me a restocking fee. Took me forever to get any info from a phone rep and that info was suspect at best, since there's no way you as the customer can actually confirm anything through your online account. There's no way to actually trace "exchange chains" either, so you basically have to take their word for pretty much everything. Also, apparently, it took them nearly 3 months to close a "return" for an exchanged bra, between me mailing it back and getting an email confirming the return is closed. (Also, their phone rep lines have a chronic hang-up/call-drop issue, so good luck finishing a conversation to begin with.) The confirmation email I got didn't have an order number, return number, tracking number, or even stock photo of the item either, so it took about 30 minutes of arguing with the phone rep to even get them to accept that I couldn't tell them what order number it was. Honestly, I'm waiting until I get my actual refunds credited to my card before even trying to cancel the VIP membership, because I don't want to give them any extra ammo for messing those up.
Hi Kate, Thank you for the review! I want to extend my sincere apologies for the frustration and disappointment you encountered during your recent interaction with our customer care team. Your feedback is incredibly important to us, and we are actively addressing this issue internally to ensure a better experience moving forward. Feel free to let us know by email if you need help with anything else. We're always happy to assist! Best wishes, Adore Me [email protected]
This company has been charging my account every month (I just noticed) for 2 months 39.95, and I haven't bought anything. One time in January that's it. Had to cancel card etc
Hi Patty, Thank you for your review! We're so sorry to hear that! We would be glad to look into your case specifically and assist you properly, therefore, we kindly ask you to contact us via email, or phone in order for us to be able to investigate and find the most suitable solution in this matter. We apologize for not being able to assist you immediately. If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to assist you with any issues you may have. Best regards, Adore Me [email protected]
I used Adore Me to order lingerie for my honeymoon but it was a horrible experience and I did not receive the items in time for my honeymoon. I based my decision to order from Adore Me on the fact that they offered inclusive sizes and had guaranteed delivery by Valentine's Day, the day I was leaving for my honeymoon. After placing my order on Feb 2 I got a confirmation that the order had shipped on Feb 3. But on Feb 8 the tracking indicated that UPS still had not received and scanned the package. I reached out to customer service several times trying to alert them that my package had shipping issues but my concerns were dismissed every time. They told me to wait and see if it arrived by Feb 16 and I explained that that was after the guaranteed date and I would not have it for my honeymoon, but they did not attempt to help any further. The package actually did not get scanned by UPS until Feb 16 and arrived on Feb 22, after my honeymoon was over. I returned the unopened package and just now after a month I got my refund and I see that they charged me a restocking fee of $5.95 for each piece before issuing the refund. So now I have technically paid money to have this horrible experience. Do not trust Adore Me with important pieces for special occasions, or expect their customer service to treat you with care or respond with anything other than canned impersonal messages. I will never be ordering from them again and do not recommend them to anyone else. EDIT: after posting this review they reached out and refunded me the restocking fee. I wish their customer service was more proactive in responding to issues before they result in negative reviews.
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Ordered product March 6th. I still have not received my order. Called multiple times, sent email and Facebook messages. Finally got through on March 14th and the agent confirmed my order had not yet processed but would soon. When it finally shipped I got an email where they blamed FedEx and said they turned my package over on the 12th. How is that true when it hadn’t even been packed on the 14th.
After my package supposedly shipped and then it sat there for a week, I started searching the internet to see what the story was. I stumbled into a beehive of Reddit posts of what was surprisingly a company that just shipped everything a couple weeks late. Then I started getting the form texts and emails letting me know how sorry they were and that it was the carrier's fault. Seems kind of peculiar that your company is the only one who has Nationwide shipping problems with this carrier. You don't establish the level of trust that you need to have with your customer base if you start out by lying to them. You have a great product for a reasonable price, why not just fix the shipping? One of the number crunchers should look at what it would actually cost and compare it to the damage to your brand that you're doing. You're not just creating an environment where people know that you ship slow, by pretending that it's not your fault and that you're surprised each time it happens you're actually creating distrust. That's the worst brand detractor. I won't buy from you guys again because of that specifically. I don't trust your brand.
Hi Nathan, Thank you for reviewing us! We are very sorry that your orders took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for. We appreciate your feedback, and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Kind regards, Adore Me [email protected]
I order a product a month and half ago. I was told it would ship quick, that was not the case. I emailed this company they said they could not cancel my order and I would have to wait for it to ship. I just talked to the customer service over the phone. They advised they couldn't cancel the order and they did not know when it would shipped. So Adore Me is refusing to refund me my money. On top of that they charge my card a month later for a subscription plan I never signed up for. If I could give this company a negative 5 star review I would, 1 star is to good for this company. Also you can't leave reviews on their website. Also all their google review are from "anonymous sources". So I WILL never use this company again.
Hi Clint, Thank you for the review! We are sorry to see you have a negative opinion related to Adore Me. Your satisfaction is of the utmost importance to us, and we are grateful for the opportunity to learn from your feedback and make the necessary improvements. Let us know if you have any questions! We're always happy to help. Best wishes, Adore Me [email protected]
I truly have no idea how they're in business. I ordered something for my wife over a month and a half ago. I'm told it's still processing and I'm not allowed to cancel.
Hi Ryan, Thank you for the review! We are sorry to see you have a negative opinion related to Adore Me. We've recently experienced a spike in demand, which has unfortunately led to longer processing times. However, we are working diligently to ship out your order as quickly as possible. We know how much you're counting on us to get this right. We’ll continue to stay in touch and will notify you the moment your order ships, along with your tracking information. Feel free to let us know by email if you need help with anything else. We're always happy to assist. Best wishes, Adore Me [email protected]
The story of my my experience with AdoreMe. Maybe yours will be different? TLDR: promo code bait and switch My experience: I was a happy and loyal customer for over a year, placing orders every other month, spending over $530 with this company during that time. When I received a promo code for a free item I was excited to shop. I put items in cart but encountered an error in checkout. No problem, I'll try again in the morning. In the morning, I try to checkout adain with the promo code. I get a new error indicating the promo code I was using did not exist... Strange, let me contact customer support I'm sure they will verify the code and send me a new one. Surely it should be a quick and easy support call? After all, I'm a good customer right? I. Was. So. Wrong. It's the classic bait and switch, if they actually offer these promos in good faith why the stonewalling and refusal to issue a new code with the same promotion? Because they never actually intend a customer to be able to use it. They quickly offered $10 store credit for the inconvience of the promo code not working. No thanks, I'd like to use the promotion I was sent. Is it unreasonable to expect a promo code to work during checkout? After about dozen calls to phone support where I was put on hold for extended times, hung up on, told I was being transferred only to be disconnected. The best experience with phone support was being told a customer service rep that I had previously spoken with was not working that day and then being unceremoniously disconnected from the call. Only to call back and have the call answered by the person who I was asking to be connected to! I thought they wern't working that day? Amazing! Eventually I get into an email chain with a customer service manager who claims they can't look up codes, then that they won't look it up, then that they won't or cant look at what happened during my shopping cart session. So they won. Customer service have saved the company the $10-$15 or whatever the cost is to import these products from overseas is. Excellent job making sure this promo code doesn't get used! Burn that customer bridge, dont worry there's more out there. It's just a numbers game! I've given up trying to get this resolved. You can be sure that I'm not doing business with AdoreMe again and you probably shouldn't either.
Hi Brandon, Thank you for the review! We are sorry to see you have a negative opinion related to Adore Me. I want to extend my sincere apologies for the frustration and disappointment you encountered during your recent interaction with our customer care team. Your feedback is incredibly important to us, and we are actively addressing this issue internally to ensure a better experience moving forward. Feel free to let us know by email if you need help with anything else. We're always happy to assist. Best wishes, Adore Me [email protected]
I gave my shirt for designing in this shop. I gave them a design and they charged me around 9000.When i went to collect the shirt the design was not worthy of the price I paid. Just go through the images I have attached. For 9000rs that’s not even worth it. For this hefty amount u can get a far better design. Here comes the worst part . They have a very poor customer service.Even in the shops where the prices are reasonable they answer our queries in a respectable manner. Here they even did not care about customers and when we informed that we are not satisfied instead of addressing the issue they are blaming the customer and tagged us a worst customers.The overall experience was very bad and for such a huge amount I can get a far better product and far better customer sevice.
Hi, Thank you for your review! We would be glad to look into your case specifically and assist you properly, therefore, we kindly ask you to contact us via email, or phone in order for us to be able to investigate and find the most suitable solution in this matter. We apologize for not being able to assist you immediately. If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to assist you with any issues you may have. Best regards, Adore Me [email protected]
Edit: As you can see they did reach out here with a reply March 12, 2025. But they didn't exactly read what I wrote or they would have seen by the dates given, I have NOT received my order yet. Happy shopping, shop elsewhere. Order placed Feb 17, 2025. Money left my account same day. March 5, 2025, finally received a tracking number. Now March 11, 2025 and the tracking number still states that UPS does NOT have possession of my package. Horrible service. Calling them is useless because they had no answers for me what so ever. I will never buy anything from Adore Me ever again. Oh, and the icing on the cake, I had a past membership that was 39.95 a month that I cancelled over a year ago but as soon after I placed my order with a different debit card, they charged my card on March 6, 2025 as if I wanted to reinstate my membership without asking. Shipping has always been slow in the past but this is ridiculous. It's a shame because the products are great with a fair price but no thanks, never again, I'm good.
Hi Jason Thank you for reviewing us! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-3 business day processing time and 5 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control. We appreciate your feedback, and I am going to forward yours to our management team to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Kind regards, [email protected]
I have honest to god never dealt with or have been this frustrated with a bra company. I ordered from them about a week almost 2 weeks ago just to be emailed 3 times the same email stating they’re “sorry for the inconvenience” and that it’s taken “longer than expected due to inventory” I asked for a refund and they said they cant because it’s been shipped out. I never received a email or any notification that it’s been shipped out. At this point I’m starting to feel like adoreme is a scam. I’ve never had this much issue with customer service or simply just trying to track my order. It was a complete waste of $70 I won’t be getting back and I don’t even have my order I paid for.
Hi Naomi, Thank you for reviewing us! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 5 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control. We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Kind regards, [email protected]
I came here specifically to say AdoreMe is an excellent lingerie brand. (As others have noted, the shipping is slow, but the quality is *exceptional* and true to size.) I always used to buy VS but their prices and diminishing quality had me looking elsewhere. I’m a curvy girl (40DDD) so I was thrilled to see how many beautiful pieces AdoreMe had in my size - but I wasn’t sure what to expect in terms of quality. When the pieces finally arrived (they usually take a couple weeks) I loved the fit, and every single one looked fantastic - this happens so rarely for me with online orders. The construction and quality is as good or better than any other lingerie brand I’ve ever purchased from. I did their membership for a few months, then decide to stop as I was accumulating way too much lingerie. Honestly, for me, I had zero issue canceling my membership - and that really instilled a lot of consumer confidence. I did have an annoying setback with my most recent order (it’s taken over a MONTH to arrive) but the customer service replied to my email within a day and gave me a promo code for a free additional set - no cost to me and free shipping. Overall, this is one of the best brands I’ve ever purchased.
Hello Mikela, Thank you for your positive feedback. We are always striving to better assist our customers. Glad to know you're enjoying your shopping experience with Adore Me! Best regards, Adore Me [email protected]
I can no longer order from this company which is unfortunate because they have cute clothes. I purchased an item and it was too small. I then exchanged it for the next size up and it was too big. I ended up having to return it as the item just didn't fit my body. The recieved my return on February 10th. I waited weeks with no response. I finally reached out and was told I had to wait until March 4th for quality inspection. It should not take almost a month upon receiving the item. The 4th came and went and still no refund. After emailing them multiple times I received a partial refund as well as paying a restocking fee which is crazy for an item of clothing. Now I'm afraid to order from them again as I do not want to go through this. I had even signed up for the VIP membership. Had to cancel everything.
Hello Christina, Thank you for taking the time to review us! We are very sorry to hear your experience with Adore Me was less than perfect. Your satisfaction is of the utmost importance to us, and we are grateful for the opportunity to learn from your feedback and make the necessary improvements to our return process. Let us know if you have any questions! We're always happy to help. Best wishes, Adore Me [email protected]
The customer service is an absolute nightmare! I returned my overpriced item 3 weeks ago & still not refund or response to my many emails. The way they do business should put them out of business.
Hi Karen, Thank you for your review! We're so sorry to hear that! We would be glad to look into your case specifically and assist you properly, therefore, we kindly ask you to contact us via phone in order for us to be able to investigate and find the most suitable solution in this matter. We apologize for not being able to assist you immediately. If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to assist you with any issues you may have. Best regards, Adore Me [email protected]
They don’t deliver your package within the promised 1-2 days & even when you return everything sending the package back the next day they still only give you a partial refund claiming the items won’t returned in the refund window. Like yeah of course?? I received my items late?? I would’ve tried them again when they dropped new styles if they had given me a full refund which would’ve be appropriate.
Hi, Thank you for reviewing us! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. However, please note that we only provide an estimated delivery date for orders, and our delivery is made within 5-7 5-7 business days after the ship-out date. We appreciate your feedback, and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Kind regards, Adore Me [email protected]
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