Adore Me

Eric GriffinUnited States · 2 reviews · Experienced 2025-03-04 · Posted 2025-03-04

Horrible Business

Stay away from this company. My wife has tried to order some items and it has now been 17 days and they have not shipped. You call yo try and resolve the issue, you either get eternal hold, someone who speaks no English or someone who just doesn't care and gives you answers they are reading off of a prewritten response system. Oh and the best part, the company has no supervisors. Then their employees can use profanity towards you, but if you respond with profanity or threaten to file complaints with regulatory agencies you get a nasty email stating that they will no longer respond to you.

William WilsonUnited States · 3 reviews · Experienced 2025-03-01 · Posted 2025-03-02

Takes over a month to ship out

Takes over a month to ship out. Terrible

Marion RoseUnited States · 1 review · Experienced 2025-02-26 · Posted 2025-02-28

Charged for returned items

I ordered 3-4 subscription boxes. Whatever you don't want to keep, you simply return in the same box with shipping pre-paid. Should be easy. However, for 2 separate orders, I was told that an item was not returned and I was charged for it. The second time they made an error with my return, it took over a month from the time I returned the box until they actually processed the return. Sounds like an error in their returns system when the box arrives back at their facility. But they opted to lose my business rather than believe that I returned the $20 item. I do not recommend them.

Chris HerschlagUnited States · 1 review · Experienced 2025-01-21 · Posted 2025-02-25

Horrible shipping and no explanation

I placed 2 orders roughly 2 or 3 days a part from each other. It took almost a month for them to ship the orders. They did email me several times saying they had a spike in orders and they would get it shipped very soon. After roughly 2 weeks I asked if I could cxl my orders. They said no because it was at the warehouse already. I let another week go by and said either cxl my orders or ship them. Again the only response I would get is we had a spike in orders and please be patient and your order will ship soon. Days later on the first order and a week or so later on the second order they shipped. I received a $10 credit on my next order after waiting a month to get the orders. I will not be ordering from Adore Me again.

Great pics!

Greats picks for me!

Never again

Edit: I just got an email about being VIP when I did NOT sign up for that!! So many people are getting charged for that when we did not sign up! Be extra careful they aren't screwing you over!! I ordered from here a couple of years ago and it was great so I chose to do it for Valentine's Day this year. Big mistake! I ordered Feb 1. I got an email on the 3rd it was shipped. However, UPS didn't have the item for a while. I contacted Adore Me multiple times because I paid extra to have it for Valentine's Day. It had said the latest I'd get it was the 14th, and it finally arrived on the 18th. It's not fair for people to pay extra and not get their order on time, and the copy and paste responses they're doing to people on here is ridiculous. You screwed up, UPS didn't even have my package for days! It's a shame because the items are nice but I'll never order again from here because of the awful customer service and lack of care. It's not right to not even refund the extra money I spent on shipping, way to make your customers feel important!

DO NOT BUY FROM ADOREME!!!

Ordered a month ago and was supposed to get to my home in January and it's never showed up. Emailed 7 times to get an update or to cancel and get my money back and haven't heard anything back. DO NOT ORDER from Adoreme!!

ABSOLUTELY HORRID SERVICE

ABSOLUTELY HORRID SERVICE! PRAY YOU WANT TO KEEP YOUR ITEM OTHERWISE GOOD LUCK! THEY ADVERTISE LOWER PRICES UNLESS YOU BECOME VIP AND PAY A MONTHLY FEE- OMG... ROBOTS ARE THERE TO SERVE YOU IF YOU HAVE PROBLEMS- NOT! AVOID THIS COMPANY AND BUY CLOSE IF NOT THE SAME ITEM ON AMAZON WHERE YOU WONT GET THE RUN AROUND.

Quality products

Quality products, fun and enjoyable experience, fast shipping !

I still haven't received my order nor…

I still haven't received my order nor any shipping information. I've requested a refund and cancellation of my membership and was told to "be patient a little longer." I would just like a refund at this point.

I would give this zero stars if I could!

I would give this zero stars if I could. I will scream this from the tallest building DO NOT BUY FROM HERE! You’ll pay priority shipping, then it won’t ship for 2 whole weeks. Then when it “finally does” it’s lost. you then have to wait 14 days after adore me sends to to a completely different warehouse for them to make it official it’s lost for them to do anything about it. I ordered my item the end of January and it’s almost the end of February with ZERO update on my item. The worst customer service, the worst shipping. DO NOT DO IT!

Order cancelled with no explanation

Placed my first order and signed up for VIP membership. The next day I get a notification that my order has been cancelled. No explanation as to why. Just cancelled. No point in ordering and having a membership if my order just gets cancelled out of the blue.

Horrible experience-fake company

Horrible experience this place is a scam, they charged my credit card and then never shipped the item and will not credit my account. DO NOT ORDER FROM THEM!!! they are not real. They keep saying they can't credit the order because it's in shipping then they send me emails sorry for the delay in shipping because they are backed up, well which is it?? They are a bunch of lying assholes.

Decent products, awful customer support

This review is more geared toward the customer (dis)service provided by this company, and less so on the products. For the one order I actually had completed by them, the lingerie I ordered actually seemed to be good quality for a decent price. It fit my girlfriend well, and according to her was pretty comfy. That being said, I could not have been more disappointed with my second order. As of this writing, it has been 16 days and the order still has not finished processing. I reached out to support multiple times. Initially I was told that processing times were tripled, and that they were working to get my order shipped, and gave me $5 in store credit. That's fine, although this was already 10 days past my order date. Even if processing times were tripled, that would only take 6 days given their quoted typical processing time of 1-2 days. Either way, I let it rest. 6 days later the order was still processing. At this point I no longer wanted the items I had ordered, and reached out to support to cancel my order. They told me it could not be cancelled. I said I no longer wanted the items. They said we cannot escalate this issue. They told me I could return the items after I received the order. Here's the kicker: they charge a restock fee for returned items. At this point, I've accepted this is a dishonest company with bad support and terrible logistics. Researching the issue, I've found other customers have had the same experiences I've had, going back a decade. With a clear track record of issues, and now having experienced them myself, I would never recommend Adore Me to anyone else. The products are good, but the gamble is not worth it. Take your money to a brick and mortar store that might actually fulfill their promises.

Thalita SilvaUnited States · 1 review · Experienced 2025-02-12 · Posted 2025-02-14

This company has a terrible customer…

This company has a terrible customer service. I ordered something paying more for express processing and they would deliver before the date I needed. Then it wasn’t even shipped. Now it said it was shipped but there is no tracking number. I called them multiple times and after 30 minutes waiting they hung up on my face. I do not recommend this. I will be returning it and want my money back Update: the delivery date was between the 8th and the 14th. Today is the 15th and I don’t even have a tracking code. I understand that sometimes things get delayed but I payed more for express processing. I also believe that they knew it wasn’t getting delivered on that date but they put it there anyway so people would get encouraged to buy thinking it would get before valentine’s day. Your answer was not useful nor clarifying. Also it was a bit deceiving

Patrick JenningsUnited States · 2 reviews · Experienced 2025-02-14 · Posted 2025-02-14

This was the worst Valentine's Day…

This was the worst Valentine's Day possible thanks to Adore me. I ordered with plenty of time to receive my package before Valentine's Day. In fact I received a date no later than 2/11/25 and a UPS tracking number only to discover that my package is handed off to a shipper, then to UPS, then to my local post office. As of today my package is nowhere to be found, I opted for the full refund and awaited a manager to file a complaint with and was hung up on by Stephanie. This was the absolute worst experience with any retailer and I'll be letting anyone who will listen know the quality of service they'll receive.

Adelina GashiUnited States · 1 review · Experienced 2025-02-04 · Posted 2025-02-14

If I can give them a 0 I would

If I can give them a 0 I would! I placed an order on 2/4 and their website guaranteed delivery by 2/14. Today i received the 3rd email from them "apologizing"that the order hasn't even been processed yet let alone shipped, however, they definitely charged my account! I will never ever buy from them again.

rileyUnited States · 1 review · Experienced 2025-02-14 · Posted 2025-02-14

I placed my order on January 26th with…

I placed my order on January 26th with intention of getting it today. It was expected to get here January 30th-February 5th at first, but the 5th rolled around and I still hadn’t received it. So I emailed customer service that day No response for a good bit and then emailed again and tried to call Feb. 11th and still no response.

Scam? No Order and Nonexistent Customer Service

Beginning to wonder if I've been scammed. I ordered almost $200 from them on January 27 (it's now February 12) and all I've received since are automated emails claiming their warehouse is behind. And they basically slap you in the face each time by adding a little coupon so that you spend MORE money on their website. Customer service won't return my emails requesting to cancel my order since the items I wanted were for a specific trip. The odd part is they ran my card before confirming they had the items, which is something retailers these days DON'T do. Your card should never be fully charged until they can confirm inventory/the items are shipping—It should only be for 1 cent or never taken out of pending status. So as of right now, I'm out 200 bucks for items I'm not even sure existed in the first place. I suggest finding these items from other sellers and websites because there's no guarantee you'll actually receive them. UPDATE: They were all of a sudden able to respond once I left this review. They also claim they can’t cancel my order because “the option is not available in their system.” So they literally make it impossible to cancel an order and once again, they offered a coupon in hopes that I will spend more money with them. To sum it up: I still don’t have my order and it looks like I’m going to have to fight to get my $200 back. This is a gross company that has zero desire to engage in proper customer service practices. Take your money to a company who actually appreciates your business.

So beautiful and fun to wear