Happy wife
Products are amazing and quite affordable.
About Adore Me
Data updated- Website
- adoreme.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 59 reviews
- Replies to negative
- 79% (82/104)
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About this business
Adore Me is an online subscription-based lingerie boutique, selling high-quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and sleepwear from XS-6XL, these gorgeous styles are rocking the intimates industry.Our Story: http://www.adoreme.com/our_story.htmlHow The Membership Works: http://www.adoreme.com/how_it_worksQuestions, comments? We want to hear from you!Live chat on site1-800-433-2367 (8:30-8:30 M-S EST)www.adoreme.com
Written by the business, not verified by us.Is Adore Me legit?
Adore Me (adoreme.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 44% give 1 star; The business has replied to 79% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Shoppers frequently share that the online ordering process is remarkably simple and straightforward, while packages arrive impressively fast and the clothing items feel wonderful. Enthusiastic consumers love the attractive styles, mentioning that the pieces are comfortable to wear and the overall lingerie selection remains exceptionally good. However, some customers also noted frustrating delivery delays that took several months, alongside persistent difficulties when trying to secure prompt monetary refunds. A few people additionally experienced unhelpful customer support teams, unexpected automated subscription charges, and noticeable sizing inconsistencies across different repeat purchases.
Auto-generated from all reviews of this business. For reference only.What people say
Quick delivery
Quick delivery. Items are well packaged.
Waited over a week and the box never…
Waited over a week and the box never shipped. Customer service just telling me to be patient and not offering any solutions. I’m never getting my box lol. And they are refusing to refund.
It was good but they gave me a 2x for…
It was good but they gave me a 2x for sum reason and i wish they gave me more brighter colors but other than that I like what i got
Poor Order Processing Time
They advertise 1-2 days order processing times. I understand things can get delayed in busy times, but my issue is they make it difficult to cancel an order for a full refund if their delays impact your order. I paid for expedited shipping on my order. It took 22 days to deliver. They will not stop orders to refund. I will update my review because the product, when it does arrive, is really cute and true to size. Just plan ahead and don’t pay for expedited shipping.
Reply from Adore Me2025-02-12
Hi Amber, Thank you for reviewing us! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 5 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control. We appreciate your feedback, and I am going to forward yours to our management team to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Kind regards, [email protected]
Ordering was easy!!
Ordering was easy!!! I was sad one of my choices didn’t fit and since it was on sale I couldn’t return it, but the other choice was perfect.
Reply from Adore Me2025-02-11
Hi Tiffany, Thank you for taking the time to reach out to us. We truly appreciate your feedback and it has really made my day so thank you for sharing it with us. As ever, if there is anything we can do to help you, we are here for you and ready to help in any way we can. Have an adorable day. Best,
The stitching on the band of both bras…
The stitching on the band of both bras I purchased are very rough and is painful by the end of the day.
Reply from Adore Me2025-02-11
Hi Gina, Thanks for taking the time to review us! We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service. I have already sent your feedback regarding the design of our bras to our Design Team to be reviewed and taken into consideration. • We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com (http://adoreme.com/) Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Best regards, Adore Me [email protected]
Impeccable!
My experience was very nice! 😊 the updates that have been made to the app are wonderful. I fully love that one of my personal ideas was changed in the app. I had suggested that once you put items in your cart you should be able to click on them and it takes you back to the sale page and out of the cart. Personally I appreciate that my thoughts were heard and seen and something was done about it because it truly makes shopping on the app such a better and easier experience. As always the bras, underwear, pjs, and lingerie are always so comfortable and have impeccable details that most do not have any more other than lace. I personally prefer more silky and sexy undergarments and ADOREME definitely delivers 100%that!! so much better pricing than Victoria's secrete (even tho I know it’s like a sister brand for you, I think ) I always love receiving my new sets in the mail and my hubs may complain I spend to much money 🤣but at least he doesn’t have sh** to say when he sees me in my new lingerie! ❤️❤️❤️
Reply from Adore Me2025-02-11
Hi Sydney, Thanks for the review! We're happy to hear you had a great experience with us. Hope we can impress you again and again! XO, Adore Me [email protected]
Poor customer service
I made my original purchase of a few items and was happy with my order. What I got upset with, was the $39.95 charge afterwards to be a VIP member. I had no idea I was going to be charged on my credit card again without my consent. I also would not have purchased my original items if I would have known I’d be charged later on. I have made two attempts to contact customer service via telephone, once sitting on hold for 52 minutes with nobody answering, I’ve sent an email, and tried to contact you via messenger with no response from any of them. To say I’m unhappy, is an understatement.
Reply from Adore Me2025-02-12
Hello Lana, Thank you for your review, we are very sorry to hear this! It seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible. Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration. We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants. If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have. Kind regards, [email protected]
Delays and More Processing/Delivery Delays!
I have continued to receive emails stating that my order is delayed. From a customer standpoint, apologies do not go far - I prefer to receive the items I ordered and don't appreciate these delays.
Reply from Adore Me2025-02-11
Hi, Thanks for contacting us! I'm here to handle any concerns that you may have. It looks like I can't find your Adore Me account using the info you've shared so far. Once I find your account, I'll be able to help you ASAP. Please help me find it by sharing all of the pieces of info listed below: · All possible email addresses that you have and may be linked to your Adore Me account: · An order number: · Your Adore Me account's billing/shipping address: · Your phone number: · Your full name: Thank you in advance for this info! Hope to hear from you soon! Best regards,
My styler was amazing
My styler was amazing! But make sure to check the comments or extra details on a customers account!
Reply from Adore Me2025-02-11
Hi Zoie, Thanks for the review! We're happy to hear you had a great experience with us. Hope we can impress you again and again! XO, Adore Me [email protected]
Order has not shipped though it was…
Order has not shipped though it was implied it would be here already. Customer service does not answer the phone and email support just claims they are busier than normal. They did add a $5.00 credit but that doesn't help with a missed birthday gift.
Extremely Disappointed - Never Ordering Again!
I ordered from Adore Me on February 1st, paying extra for priority shipping, but here I am over a week later with no updates on my order. The tracking shows the package is "with the carrier," but it’s nowhere to be found. I've reached out to customer service multiple times, and they have been absolutely unhelpful, offering no real answers or solutions. This is unacceptable! I will never order from this company again and will be leaving bad reviews everywhere I can. If you're considering ordering, I highly recommend you think twice. Their shipping is a joke, and their customer service is worse.
Reply from Adore Me2025-02-11
Hello Tyler, Thank you for taking the time to review us! We are very sorry to hear your experience with Adore Me was less than perfect. We apologize for this situation; this isn't the experience we want you to have with us. We provide the items to our carriers at our designated time, however sometimes with high volumes, they have certain delays. We're working with them to avoid this issue and to prevent any inconvenience to our customers. Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration. If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have. Kind regards, Adore Me [email protected]
The customer service rep was great
The customer service rep was great. My issue is trying to exchange a set. But apparently your returns department has not processed my previous returns yet. Which is not the customers problem. So I have to wait until this is done to release my account. Hopefully you'll honor an extension if your department is still behind.
Reply from Adore Me2025-02-11
Hi June, Thank you for the review! We are sorry to see you have a negative opinion related to Adore Me. Your satisfaction is of the utmost importance to us, and we are grateful for the opportunity to learn from your feedback and make the necessary improvements to the return process. Let us know if you have any questions! We're always happy to help. Best wishes, Adore Me [email protected]
Very good customer service
Reply from Adore Me2025-02-11
Hi Jane, Thank you! We're happy to hear you had a great experience with us. Hope we can impress you again and again! Let us know if you have questions while you're browsing the site! Best wishes, Adore Me [email protected]
$600 ORDER MISSING 😡
I placed a large order, using next-day shipping. Their policy states 1-2 day processing, so I should have had the order in 3 days, 4 at most. It is now 3+ weeks later and the order still says “processing”. I have called 3 times, been hung up on after 20 mins waiting or they put me directly on hold, without answering, then hang up. When I spoke with someone 3 weeks ago, they said the order was in the way so it couldn’t be canceled or refunded. 2 weeks ago they said the exact same thing-absolutely no cancel/refund…I have to wait until I receive it then send it back. Last week they claimed they canceled and refunded a week earlier, despite having sent emails saying “no cancel/refund”…within the timeframe they said it was canceled/refunded, Of course…no refund pending with my credit card company to this day. I trusted this company because it’s owned by Victorias Secret. I also placed an order w/Victorias Secret when I knew I wouldn’t be receiving the Adore Me order in time. Also used next-day shipping. The items that were shipped were damaged in transit and 3-4 items missing…HALF THE ORDER STILL NOT SHIPPED BECAUSE THEY HAVE ADORE ME ITEMS ON THEIR WEBSITE😡😡😡😡😡😡
Assured me they’d ship it 9 days after…
Assured me they’d ship it 9 days after order placed. Woke up to an email 2 days later it was canceled without warning.
Adore me will charge your credit card a…
Adore me will charge your credit card a "VIP membership fee of $39.95" every month without your permission! Do not trust them with your credit card information!
First time purchase, won't be my last!
This was my first time ordering from Adore Me. My order came quickly and was exactly what I expected!
My order was delayed twice so far
My order was delayed twice so far, but my credit card was charged. It has been five days since my credit card was charged and my order is still in the "processing" status. I tried to cancel the order and my membership and was only able to cancel the membership. Now the swimsuit I ordered for our vacation won't be delivered until well after we leave. The person I spoke to was very nice, though, and tried to be helpful. My order was placed on the 1st and today is the 8th. They state orders will ship in one to two days. I gave the order 12 days to arrive before we leave. I do understand delays and I would have been disappointed not receiving my order before my vacation, but my credit card should not have been charged with the order not shipped after a week.
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