American Home Shield

If I could give ZERO stars

If I could give ZERO stars, I would. We have been without air conditioning for almost a month, and we have children in our home. This level of service is completely unacceptable. Air Plus Services was assigned through American Home Shield, and the experience with both companies has been beyond frustrating. We have had to repeatedly call just to get updates, and every single time we get a different answer. Deadlines constantly change, no one seems to know what is going on, the vendor doesn't answer the phone, and we're repeatedly told someone will call us back—yet they never do. To make matters worse, I was actually told, "You can call the vendor directly, and if you're lucky enough to get ahold of them, you can ask for an update." Excuse me? That is YOUR job—not mine. I should not have to chase down your vendor because no one is willing to do their job or communicate with their customers. After weeks of excuses, broken promises, and zero accountability, we are still sitting in a house with no air conditioning. DO BETTER. This has been one of the worst customer service experiences I have ever dealt with. Useless communication. Terrible customer service. Unknowledgeable representatives. No urgency. No accountability. No follow-through. I would never recommend this company to anyone.

The tech Brendan Ohera was amazing

The tech Brendan Ohera was amazing. Very professional and great work. I could not be happier

Tip Top Air sent out a really good…

Tip Top Air sent out a really good technician, Nick, who worked with me to diagnose and resolve my AC fan problem efficiently and speedily.

I have been a loyal

I have been a loyal, paying customer of American Home Shield for over seven years. During that time, I never filed a single service request—until now. When our air conditioning stopped working, we submitted a claim expecting the service we have been paying for all these years. Instead of diagnosing and repairing the issue, the contractor immediately tried to sell us a brand-new A/C system for **$12,000**, offering financing through his own company. We were not looking to buy a new system. We simply wanted our A/C repaired—the very reason people purchase a home warranty. This situation is especially urgent because we have a **2-year-old child** at home and an **expecting mother** in the house. What is even more concerning is that our service request was **closed as if the problem had been resolved**, even though **absolutely nothing was repaired**. We were left with a broken A/C and no resolution. After doing some research, I found another American Home Shield customer who gave this same contractor a **1-star review**, describing the exact same experience: they were pressured to purchase a new A/C system because the contractor claimed AHS would not pay for the repair. That is exactly what happened to us. The contractor's only solution was to finance a $12,000 replacement through his company and then effectively told us not to contact him again. The most disappointing part is that American Home Shield continues to use this contractor despite multiple customers reporting the same behavior. After faithfully paying premiums for seven years without making a claim, I expected a company that stands behind its customers—not one that sends contractors whose primary objective appears to be selling expensive replacements instead of honoring the purpose of a home warranty. If you're considering American Home Shield, be aware that paying into the plan for years does not necessarily mean your covered repairs will be handled when you finally need them.

Timely in schedule and servicing my…

Timely in schedule and servicing my unit. Thank you very much!!

Condenser fan froze up on ac unit

Condenser fan froze up on ac unit. called AHS 3 times today and still have not heard when somebody would be available to come look at it. Going on 24hrs with no ac. Complete joke and waist of money

我有美国家庭盾保修……

我对American Home Shield保修4年感到有些满意，并决定放弃它！ 然后一年前，我开始学习成为一名物业经理，并在向人工智能提出一些关于我们在暖通空调系统屋顶中的设备的年龄的问题时，人工智能建议，如果你打算保留它，只要再做一年，同时你自己做一个储蓄计划，因为它们仍然是那些所有可能的暖通空调屋顶设备都不会准备好的东西。所以我继续订阅美国家庭防护保修。总有30天的审核时间，这期间我们的冰箱没有空气了，因为南方7月份太热了，20年的冰箱停止工作了。一天早上我们醒来时厨房地板上都是水。所以不用说，我们必须以不同的方式看待这种情况，所以我打电话给暖通空调公司，他们帮助我们及时更换了冷凝器。我们与他们遭遇了如此惨败。他们派出了一名技术人员。他说他太大了，无法爬到我们的房子下面并穿过我们的狭小空间，这样他就会派其他人出去。没有发生任何事情，所以我打电话给公司，他们安排了一个人出来，当他们出来时，技术人员说我们的空气冷却器被冻住了，所以他的卡车上没有任何东西可以修理它，所以他会回去并把他发现的东西放进去，他们可能会派其他人出去，所以两周后我打电话给这家公司，然后他们派了另一个人来技术人员说，技术人员在他之前出来说冷却器被冻住了，这不是他发现的，所以他的卡车上没有零件需要修理倒塌的管道系统只需要重新安装即可。他说他会回到办公室看看他们是否可以在接下来的一周内立即把他送出去。什么也没发生。我打电话给那边并与一位接待员交谈，她说她会与安排技术人员出去的经理联系，但是当她打电话给他时，他没有接电话，她会尽快给我打电话，但没有发生，所以一周或更长时间没有发生任何事情，所以我再次打电话到那里，接待员试图再次联系技术人员经理，但他此时没有接听电话，我不知道该怎么办。在美国家庭防护罩保修审查之前，我们还有两天的时间，所以我坐了一分钟，然后在我们的保修可用的前一天，公司派了两位年轻的绅士到房子下面，显然安装了管道系统，但是，我不知道他们做了什么，但到目前为止，我们在楼上有冷却，但楼下没有，现在我们楼下有一些冷却，楼上没有。于是我给American Home Shield（AHS）保修公司打了电话，并附上了一张维修单。所以他们给了我们一家公司，但那家公司从未给我们打电话。他们拿了我们的免赔额，但在过去的两周内从未打电话预约，所以我打电话给美国家庭保修，他们说了我们所说的，但他们也没有得到答复，所以他们绕过那家公司，去了他们的第二选择，那家公司出现了四次不同的情况，没有任何东西被正确修理，我不想和那家公司一起去。我不想选择五月的暖气和空气！！美国家庭保修的代表说，这就是我们必须和他们一起去的方式，如果事实上，他们做得不好，我们不满意，那么他们会把它们放在不来电名单上，我告诉那位年轻女士，我不想使用暖气和空气，可以去找下一个人，她说，因为没有他们在我们家做拙劣工作的记录，所以当我向她解释一切以及我们如何无法使用保修时，他们必须和他们一起去当然，我们还没有在系统中记录该电话的笔记，但是不，她无法绕过该公司，因为他们没有笔记。我告诉他我刚刚告诉你发生了什么事，但她说我们有协议。我们失去了联系，所以我又和另一个人聊天，告诉他情况，他也说了同样的话。很抱歉，这是我们的协议，您必须与下一家公司合作，我说好的，我不会与五月供暖和空气公司合作，我将收回我所做的维修票！这是一个问题，所以我坐在这里思考，我想保留保修吗？美国家庭盾保修需要重新考虑这种情况，只是因为它不在他们的文件中。有人在成为美国家庭保修的客户之前就已经与该公司打过交道，并且应该拥有绕过一家做得不好的公司的特权。

很容易放置箱子

很容易放置箱子。第一个技术人员来到家里，发现一块板需要更换。科技公司获得订购授权。零件已交付，第二位技术人员非常专业地前来安装，并进行了诊断以确保功能。 没有抱怨。 当前设置约会时，时间范围为 0800 至 1500。如果。如果可以安排在上午或下午就太好了，这样我就可以处理工作和其他约会。

They suck

They suck ! They won't come help you in an emergency! They don't do weekends! You and your disabled family can suffer for all they care ! My wife and son are disabled and they told us that they don't work weekends! They'll suffer untill this P.O.S. Company wants to work ! This company can go to HELL!!! DON'T trust any home warranty companies!!!! Fk AMERICAN HOME SHIEALD!!! Me and my disabled family are suffering! I'll NEVER use another home warranty company! It's a scam !!! I'd LOVE to find out where the CEO of this company lives !🤬😈👿💀☠️👹👺! Didn't you learn from the CEO OF ......🤣🤣🤣😅😆😁! You rip us off and someone.....😡😠🤬😈👿💀☠️☠️☠️☠️☠️☠️☠️☠️☠️🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣💀☠️💀☠️! I hope that money is worth it ?! Id love to 💀☠️💀☠️💀☠️👹👹👹👺👺👺 you and your family!!!! Be a better person or suffer the consequences you P.O.S ! I HOPE your family is worth you being a POS CEO?!

good product helped me

三个月修好洗衣机！

American Home Shield 能够帮助修复我的洗衣机，但花了 3 个月才完成！

Poor Customer Service

Poor Customer Service. Our AC claim was denied for pre- existing cause. I also hope that people that are reading reviews and are seeing the 5 stars, they are most likely their employees. I worked for a Company that paid their employees to write great reviews for the Company.

Service broke my house

This Service broke my house even more! Recently i have orderded a repair for one of the frames holding the porch, and they have BROKEN AND COLLAPSED IT! My PORCH IS COVERED IN DEBRIS AND A FALLEN ROOF, THEY SAID NO REFUNDS AND took MY MONEY ANd DROVE AWAY! Hate this COMPANY, NEVER ORDER!

Be Cautious and make sure to read the fine print

I had them for over a year and nerve filed a claim. I had a drainage pipe rupture due to normal wear and tear. They called it pre-existing. The plumber that came out (if was even one) said that it was going to be a hard job and he was the only one skinny enough to fit under my house in the crawl space, On top of that, I was supposed to have been refunded the service call fee. That has not happened. Wait times when you call in are bad. At one point 1 hour and 45 minutes. I always used the callback feature. I cancelled the plan after going through multiple people trying to charge me less that what I was paying. Do not go with this company!

Don’t do it

I had AHS for 3 years and it was the biggest waste of money. No matter your plan they will find a loophole to not pay. I called them on two separate occasions and they paid absolutely NOTHING! I was left in a hot house during the hottest summer on record.Do not waste your money. Save what you would pay them to pay for repairs yourself

Customer for 4years until one of my ACs…

Customer for 4years until one of my ACs went out in the middle of summer in AZ. Got the run around the with the first company saying it was a non normal wear and tears. Second company said it was. I ended up paying out of pocket the replacement for the whole system. It was nearly IMPOSSIBLE to cancel. For anyone needing to cancel. Hold the rep on the life for an hour and they’ll finally do it.

Since 3/23/26 I have been trying to get…

Since 3/23/26 I have been trying to get my Refrigerator replaced or repaired. Today is 7/16/ 26 and my refrigeratoris still not fixed. I am trying to be constructive but it's real hard. So they told me after the last repair didn't work as and the technician said is not fixable, they told me they needed and another technicianto look at and give them a report. This is where it really went sour for me, They called Sears to come and check my refrigerator and give them a report They were supposed to be there 7/15/26 sometime between 8 am to 12 pm. They didn't show and said they received the wrong address so I called again, they said they called Sears again and the technician would be over today see me between 1:00 and 5:00 Sears never showed up. I called again and then they said Sears would be out on Friday 7/17/26. I agreed and they need more information on my refrigerator which I gave them. This is the end when they said with the information I gave them the order parts and would be out on Monday July 21 2026. Nobody looked at my refrigerator all week and I gave them enough information they figured out the problem without even seeing my refrigerator. How can that be???

Very dissatisfied customer

We have had this warranty for over a year and have made 4 service requests. AHS has only covered part of one claim. They have either found a way to deny repair as a whole or part of the service request. As the customer, basically to both parties I have been left out of all communications between the service company and AHS. I have to call a request a call back (system won't let you stay on hold). If you get a call back you can then ask why the claim was denied. But regardless the claim is dead.

I wished I could give them 0*

I wished I could give them 0*. I got insurance from AHS more than 1 year ago. I opened new case because my refrigerator wasn't cold enough on May . They send tech out (Axis Appliance Repair, Inc). He came out and said the fan didn't work. He ordered the fan. A few days later I came back and installed it. After that my refrigerator was death. NO MORE cold and make ice any more (Which It made ice before). He said someone will call me back few day and I was waiting a week and called them back and asked them what's going on ?. They said they cannot fix it. I have called AHS again . AHS wanted me pay $125 again which I did. AHS sent out different company out. They couldn't fix. Just looked and said I need to turn on 24h before I can fix. After that they never call or text or email me. I was waiting for almost 2 months. I called AHS again. Now they said they cannot fix it. Because they won't fix anything if there are still under warranty by manufacture. I told them that my refrigerator didn't have warranty anymore. That's why I bought home warranty from AHS. They still refuse to repair it. Before you buy warranty from AHS . Make sure you think twice before buy from them.

Great experience! Relaible!

Great turn around time for contractors, they kept me informed. Overall, I'm happy with the results of the claim. We will be renewing and adding more properties