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Travel & Vacation

Airalo

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989 reviews

3.0989 reviews
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About Airalo

Data updated
Website
airalo.com
Category
Travel & Vacation
Location
Singapore
Status
Unclaimed
Last 12 months
989 reviews
Replies to negative
68% (263/385)
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About this business

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

Written by the business, not verified by us.

Is Airalo legit?

Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

Auto-generated from all reviews of this business. For reference only.

What people say

eSIM issue, unfair compensation and poor customer policy

I bought an eSim, 100go for Asia for 6months (80€). It was ok but After 5 weeks it stopped working all of a sudden leaving me in a new place at the train station without internet. I contacted support, stayed more than 2h messaging them via Whatsapp. Their solution was to reimburse 60€ in Airmoney. After fighting for an hour, they paid me back 67€ but with that amount I couldn't buy the same data plan so I needed still to pay 13€ from my pocket. Despite explaining the situation, Airalo refused to offer a proper commercial solution, such as an equivalent replacement eSIM or compensation covering the value of the subscription. I basically lost money, data, time and energy with them, I do not recommend

Reply from Airalo2026-10-23

Hi there, Please reply to the Trustpilot details request sent to your inbox so our team can locate your account and assist you immediately. I'm sorry for the trouble with your eSIM and appreciate your patience while we get this resolved. Jasmine - Customer Advocacy

This hasn't happened before

This hasn't happened before, but the connection has been dropping quite frequently. I don't want you to use this network connection.

Reply from Airalo2026-10-23

Hey, Try turning Airplane mode on and then off. Sometimes that little tip can really get things moving again. I also sent you an email about this, so please check your inbox when you have a chance. I’m sorry about the connection drops during your trip. Can’t wait to get this sorted out for you. Jasmine - Customer Advocacy

Have used airalo in various countries…

Have used airalo in various countries over a few years and have found it to be reliable, convenient and easy to use.

Reply from Airalo2026-10-23

Hey! Years of easy, reliable connections across your travels is a lovely track record. Your continued trust in Airalo means a lot to us, and we'd love to travel with you again!

Connecting as soon as reached went very…

Connecting as soon as reached went very smoothly. As i traveled through different countries the connection to local carriers was seamless. Some regions i got very poor signa. As a result navigating with Google maps was challenging.

Reply from Airalo2026-10-23

Hi! Sorry the navigation trouble got in the way. In the Support Chat, you can request a live agent to go through your eSIM with you. Thank you for telling us, and we hope the rest of your travels are full of easy-to-follow routes!

Good service

Good service. We still had a lot of data left so didn’t seem possible to top up with a new data package until previous one had expired. Not helpful because when it ran out we hadn’t got access to WiFi for 2 days so couldn’t get a new package straight away!

Reply from Airalo2026-10-23

Hi! Sorry you were left without a way to get a new package while away from Wi-Fi. You can open the Support Chat and request a live agent to go through the options for your eSIM. Thank you for telling us, and we hope your next trip has you connected from the moment you need it.

Good

Airalo is very easy to use and convenient for traveling. The app is simple, and the eSIM makes it easy to stay connected without needing to buy a local SIM card. Great experience!

Reply from Airalo2026-10-23

Hi! An easy-to-use eSIM makes staying connected while travelling a breeze. Your kind words mean a lot to us, and we'd love to join you on another trip!

Great service

Great service, the digital assistant helped at the level of a real service representative, I really enjoyed it.

Reply from Airalo2026-10-23

Hi! The digital assistant was a helpful travel companion for you, and your kind words mean a lot to our team. Thank you for choosing Airalo, and we'd love to join you on your next trip!

Absolutely love airalo and will use…

Absolutely love airalo and will use again and again! Used it all across europe on my travels and never had issues! Love it

Reply from Airalo2026-10-23

Hi! Taking Airalo along across Europe and choosing it trip after trip is a lovely vote of confidence. Your travels bring a little extra joy to our team. Here's to many more journeys together!