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Travel & Vacation

Airalo

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989 reviews

3.0989 reviews
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About Airalo

Data updated
Website
airalo.com
Category
Travel & Vacation
Location
Singapore
Status
Unclaimed
Last 12 months
989 reviews
Replies to negative
68% (263/385)
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About this business

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

Written by the business, not verified by us.

Is Airalo legit?

Airalo (airalo.com) has a 3.0 out of 5 rating on OK.one, based on 989 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 68% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

Auto-generated from all reviews of this business. For reference only.

What people say

It was a very easy and pleasant…

It was a very easy and pleasant experience. I ordered a 7-day, 5GB eSIM, which was more than enough for two people. I used my phone as a hotspot and we had an excellent experience.Very good coverage almost everywhere

Reply from Airalo2026-10-24

Hi! Your 7-day, 5GB eSIM and phone hotspot made sharing data on the trip easy. We’re grateful you chose Airalo, and would love to join you on your next adventure!

First class service

I would highly recommend using this company, great e-sim, easy to set up and the best value for money. Customer service is first class and they reply quickly. Don't use anyone else, Airalo will NOT let you down 10/10 customer service.

Reply from Airalo2026-10-24

Hi! An easy-to-set-up eSIM and quick, helpful replies made your experience a standout. Your trust means a lot to our team, and we'd love to join you on your next trip!

I was unable to activate the eSIM cards…

I was unable to activate the eSIM cards without much much help. I wasted hours of my vacation in a hotel room trying to connect. Even after connecting to it, it was often unreliable. In Rome I wasn't even able to purchase a card and had to rely on strangers to help me navigate the city. I am extremely disappointed. We traveled more than one country and had issues each time.

Your service is great and i’ve been…

Your service is great and i’ve been recommending your service to a lot of my friends and colleagues.

Reply from Airalo2026-10-24

Hey! Hearing that Airalo has earned your recommendation means a lot to our team. Thank you for taking us along on your travels, and we’d love to join you on the next one!

Efficient problem solving.

The agent walked me through multiple solutions step by step, totally logically, until the problem was solved. I'm very appreciative.

Reply from Airalo2026-10-24

Hi! Having an agent guide you through each solution until things were sorted made all the difference. Your kind words mean a lot to our team, and we'd love to join you on another trip!

Airalo stands behind their product. A company you can trust

Airalo is a company that the consumer can trust and very professional. I bought an eSIM from Airalo and for some reason it didn't complete the instalation on my iPhone 17 Pro. I contacted Airalo support via chat and I got a new replacement eSIM, along with step by step guidance until the problem was resolved. Thx

Reply from Airalo2026-10-24

Hello! Having a person guide you through setting up your eSIM on your iPhone 17 Pro made a difference. Your trust means a lot to us, and we’d love to be part of your next trip!