ALIGNERCO offers the most affordable custom clear aligner in USA. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other invisible aligners and braces.
Written by the business, not verified by us.ALIGNERCO (alignerco.com) has a 4.4 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Health & Medical and its reputation is good. 87% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 79% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the support team is extremely patient, kind, and professional during step-by-step video calls. Consumers find the overall process to be very convenient, straightforward, and simple to complete right from home. Many people highlight how helpful the guidance is for achieving a successful result. However, some customers also noted frustrating issues with product fit and significant delays in receiving their ordered items. A few reviewers experienced poor communication and slow responses from customer support when trying to resolve problems. Others mentioned difficulties with taking home impressions correctly without proper assistance.
Auto-generated from all reviews of this business. For reference only.Everything has been extremely easy and customer service has answered me very quickly
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team. Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
Easy to follow along with the informational session for impression making.
Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo. Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!
Chris was super was super helpful with walking me through making my impressions and answering all my questions. He was so patient and professional. I am excited to get started with Alignerco!
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team. Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
So far my experience has been great! Customer service has been great! The video session I was hesitant about bur Ray Thomas was very helpful!
Thank you for your feedback! We’re glad to hear that our team provided friendly and helpful support throughout your experience. Providing friendly and helpful service is always our goal, and we’re glad it made a positive difference for you!
This product is a waste of money if you prefer a 3-D scan versus the DIY impression trays using putty. I’m not comfortable taking my own impressions at home with putty. The network for getting highly accurate 3-D scans is practically non-existent. When I purchased the product, they had a scanning service in Austin, Texas, which is the capitol city of Texas. Sadly, they discontinued using that scanning center and suggested one that would require a 3-1/2 hour round trip. I was in Menlo Park, CA. The heart of Silicon Valley and the best they could offer was assistance taking impressions - not scans - at a dental office across the bay. I’m in Santa Fe, NM for the summer - another state capitol - and they use a center in Socorro, NM, which is about 5 hours round trip. This was a waste of money. I should have got Invisalign from the start.
We’re truly sorry to hear about the frustration you’ve experienced, and we completely understand your concerns. This is certainly not the experience we aim to provide to any of our customers. To help resolve this as quickly as possible, our Customer Advocacy team has already reached out to you to address the matter. If you prefer to speak directly, you’re also welcome to contact me at 877-271-7417.
I had an interesting start but was able to get things sorted out in minutes with my new customer service rep, Alice. The overall price point was 2/3 LOWER than what my dental insurance was offering and several months shorter on the time frame.
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team. Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
Ray was very helpful, patient and kind, thank you!
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team. Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
I’m still in the middle of treatment. Going slower than I hoped for. Mid course corrections aren’t included in the price you pay to sign up. Worked with Aaron F to do an updated set of impressions. Very nice guy. Patient with me even though I was late. Easy to follow.
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team. Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
Ray was very very helpful, made this experience fast and easy! Thank you!
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team. Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo. Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!
My experience with AlignerCo has been extremely disappointing, and after all the time, money, and frustration I have invested, I cannot recommend this company. This is approximately the third time I have tried to straighten my teeth and correct the spaces between them, and unfortunately, my treatment with AlignerCo has not achieved the results I expected. What makes this even more frustrating is that my son also underwent treatment with this company approximately five years ago, and his treatment did not achieve the expected results either. What has upset me the most is that, after my treatment failed to produce the expected results, I am now being asked to pay additional money, instead of having the original policy/guarantee honored. I find this extremely unfair, especially because I trusted the terms and conditions that were presented to me when I purchased the treatment.I have also experienced problems with their app, which does not work properly, and I believe the company needs significant improvement in many areas, including their customer service. Trying to resolve this situation has taken an unreasonable amount of time and effort. I am currently collecting all the documentation and evidence I need to file a complaint with the Better Business Bureau (BBB). I am also looking into requesting a refund through my credit card company. I want to make sure I have properly documented my experience before submitting these complaints. My biggest concern is that when the treatment does not achieve the expected results, I feel that the responsibility is ultimately being placed on the customer instead of the company taking responsibility and working toward an appropriate solution. In my case, this situation has caused me to lose a significant amount of time, and I have not been able to properly move forward with correcting the position of my teeth because the company has not cooperated in resolving the situation. If I could go back in time, I would not choose AllignerCo again. Based on my experience, as well as my son’s experience with the company, I strongly encourage anyone considering AlignerCo to carefully research their policies, guarantees, follow-up care, and what happens if the treatment does not produce the expected results before making a purchase. I would personally recommend considering other options before choosing this company. My experience has been frustrating, time-consuming and I regret having chosen AlignerCo. They requested for more details I am under number ID 222183. I hope this clarifies I am on their system.
Affordable teeth straightening company. Very DIY but the relatively low cost makes it worth it. Ray Thomas was very helpful for getting my impressions right.
Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo. Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!
Ray Thomas was my impression specialist. He was patient during this process and I appreciate him walking me through. I tried taking the impressions on my own. Royal fail LOL
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team. Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
Do not be misled by the low advertised online price, as I experienced firsthand. In my view, the initial quote was significantly lower than the actual costs and the painstaking effort required to complete the process. After I registered and made a payment through Affirm, the company began soliciting additional purchases almost immediately, with frequent emails promoting upgrades and supplementary products. The impression kit cost me thirty dollars upfront. Unless you have prior experience with dental impressions, getting an accurate impression on the first attempt can be extremely challenging. My initial impression was deemed unacceptable. I was advised that a 3D scan, costing approximately three hundred dollars, was necessary, or about two hundred dollars if I traveled approximately one and a half hours outside my location because there were no nearby facilities. This was merely the beginning of the issues. Communicating with the company proved to be arduous. I had to make international calls, deal with an English barrier, leave messages, send multiple emails, and wait several days for callbacks. If I missed a call, reconnecting was notably difficult. This process took two to three weeks before I finally spoke with a representative. Subsequently, I scheduled consultations via Google Meet. Despite scheduling weeks in advance, the representative often failed to attend. I waited patiently until I received emails requesting rescheduling. The subsequent appointments followed a similar pattern. On the third attempt, I finally connected with a representative—forty-five minutes late. The excuse given was that they were hosting a birthday party in the boiler room. I found this explanation unprofessional and unacceptable, particularly given the weeks I had spent seeking assistance. At this point, I requested a refund. This request initiated an additional two weeks of emails, missed calls, and waiting for a resolution specialist. Ultimately, I was informed that a full refund would not be provided. I was expected to cover the cost of the impression kits and contribute toward the credit card processing fees the company incurred. By the end of this process, I had invested approximately eight hours trying to resolve a matter that should not have become so complex. My overall experience was exceedingly frustrating from the outset. The advertised low price was misleading; additional costs, repeated delays, inadequate communication, missed appointments, and a cumbersome refund process compounded the difficulties. I strongly recommend that prospective customers thoroughly review the company's complete cost and refund policies before making any payments. Do not assume that the advertised price reflects the final amount payable. Buyer beware. Based on my experience, I would not endorse this company. Update 8/18/2026: Since I started this process on 7/18/2026, I have gone through a staggering 68 emails, spent 8 hours on calls, endured long hold times, left numerous voicemails, exchanged 16 app messages, and waited days for responses—all just to get a resolution. After disputing with Affirm and arguing back and forth, the resolution specialist finally agreed to process a full refund to my Affirm account. It's important to mention that during this ordeal, I was asked to remove my review, but I chose not to. As of now, I still have not received any refund for the initial impression kit fees or for the time I wasted. ***Do yourself a favor and steer clear of this company to save yourself countless hours of frustration. You’ll likely end up just as satisfied, if not more, with a local orthodontist, and you'll pay a similar price without the headaches.
We’re truly sorry to hear about the frustration you’ve experienced, and we completely understand your concerns. This is certainly not the experience we aim to provide to any of our customers. Upon checking we found that the full refund was requested and approved already on 15th August and processed already on 17th August.
Felix was very helpful and communication was efficient and he got me a video session to do my impressions quickly! So far so good!
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team. Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
So far so good! Going through the beginning of the process I was nervous but was happy with the guidance I received. I do wish the communication was a little easier and shipping a little quicker but still good and effective help! Just approved my Before and After so aligners are in the production process. Fingers crossed!!
Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo. Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!
I had a very nice video session today with Mr Ray Thomas. He was very pleasant and helpful with my impression process!
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team. Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
This has been an ongoing nightmare since January 2026, and I'm still not finished. My original full treatment plan did not fully straighten my bottom teeth. I wore my last set of aligners longer than intended hoping it would resolve on its own, which pushed the start of this refinement process to January. Every single request for help has taken a minimum of three business days to get a response, often longer. The mould material they sent for the new impressions was defective and didn't set properly. They then charged me again for another set — despite this being their product failure, not mine. They then insisted I download their app, claiming it was required for a "smile projection," despite already having my molds. I didn't want or need the app and didn't see why it was necessary on top of physical molds already in hand. This went back and forth for over a month before it was resolved. I finally received my new aligners and took the requested photos. AlignerCo said they didn't fit. I explained they were properly seated and would settle further, which they did — any apparent shifting was almost certainly a result of how long this entire process has dragged on, not a fit issue. Despite the aligners settling properly, they asked for more photos, then said they didn't like those either, and requested new molds again — for a third time. I said no and asked them to just send the remaining aligners in my set. I tried their chatbot, which told me my case had been escalated. Nothing happened. I then emailed directly, giving a clear deadline for shipping confirmation. That deadline passed with no response. Today — nearly a week after my email — I finally got a reply: a generic apology forwarding my case to a "Resolution Team," with no timeline given. This is the second time I've been told something was "escalated" with nothing to show for it. To make matters worse, when they demanded yet another round of molds, they didn't even initially offer to cover the cost — despite this being a correction to their own treatment plan that failed to straighten my teeth the first time. They acknowledge the first set didn't fully work, yet have made every step of getting it fixed as slow and costly to me as possible. Seven-plus months in, still don't have finished aligners, and every delay risks further shifting in my teeth that could require even more correction. Would not recommend. Update: After posting this review, AlignerCo reached out, apologized, and assigned a Resolution Specialist (James Myles) who confirmed my aligners passed fit approval and is now expediting production of my remaining aligners. I'll update this review again once everything actually ships and arrives.
We’re truly sorry to hear about the frustration you’ve experienced, and we completely understand your concerns. This is certainly not the experience we aim to provide to any of our customers. To help resolve this as quickly as possible, our Resolution team has already reached out to you to address the matter. If you prefer to speak directly, you’re also welcome to contact me at 877-271-7417.
Three months in and have received only one tray. They are not responding to any of my attempts (emails, calls) to secure the rest of the trays. I would go with someone else.
We’re truly sorry to hear about the frustration you’ve experienced, and we completely understand your concerns. This is certainly not the experience we aim to provide to any of our customers. To help resolve this as quickly as possible, our Customer Advocacy team has already reached out to you to address the matter. If you prefer to speak directly, you’re also welcome to contact me at 877-271-7417.
Started process in January 2024. Now it’s August 2026 & the one tooth that I needed straightened is still not straight. After over 35 sets of aligner & well over $2,000 the company is not answering me for satisfaction! Difficult to make teeth impression & tedious to send back & forth & days without answering back with answers. I would have been better off just going to an orthodontist near by. I would have spent the same amount of money with less stress & better results! Lesson learned!!! I would not recommend!!
We’re truly sorry to hear about the frustration you’ve experienced, and we completely understand your concerns. This is certainly not the experience we aim to provide to any of our customers. To help resolve this as quickly as possible, our Customer Advocacy team has already reached out to you to address the matter. If you prefer to speak directly, you’re also welcome to contact me at 877-271-7417.
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