ALIGNERCO offers the most affordable custom clear aligner in USA. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other invisible aligners and braces.
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Is ALIGNERCO legit?
ALIGNERCO (alignerco.com) has a 4.4 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Health & Medical and its reputation is good. 87% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 79% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the support team is extremely patient, kind, and professional during step-by-step video calls. Consumers find the overall process to be very convenient, straightforward, and simple to complete right from home. Many people highlight how helpful the guidance is for achieving a successful result.
However, some customers also noted frustrating issues with product fit and significant delays in receiving their ordered items. A few reviewers experienced poor communication and slow responses from customer support when trying to resolve problems. Others mentioned difficulties with taking home impressions correctly without proper assistance.
Auto-generated from all reviews of this business. For reference only.
Didn’t fit and was very painful and they blamed me
It took three months to get the mouth gaurd and there is zero communication where you order is at during this process unless you contact the company to find out. When my night gaurd was finally delivered it was VERY painful to wear and didn’t fit properly. I emailed them and they have a 24-48 hr response time. It took them 11 days to respond to me and they blamed me saying my teeth moved and it’s not their problem and to just wear it through the pain. Horrible customer service and horrible product.
Reply from ALIGNERCO2026-08-17
We’re truly sorry to hear about the frustration you’ve experienced, and we completely understand your concerns. This is certainly not the experience we aim to provide to any of our customers.
To help resolve this as quickly as possible, our Customer Advocacy team has already reached out to you to address the matter.
If you prefer to speak directly, you’re also welcome to contact me at 877-271-7417.
I received impression materials over 1.5 months ago. Every picture I send to them to get the finished impressions approved takes 3-4 days to get an answer. They just keep having me take new impressions, and then, it takes forever to get them to respond to you. Price is great, but now I know why. You get crappy customer service and I am beginning to think I will never receive the actual trays, so, it was a$1000 rip off at this point.
UPDATE - AFTER SUBMITTING THIS REVIEW I IMMEDIATELY GOT AN EMAIL SAYING THAT MY IMPRESSIONS ARE FINE AND TO SEND THEM IN. I ALSO GOT AN EMAIL BASICALLY SAYING THAT IF I CONTACTED THEM THEY WOULD GIVE ME A DISCOUNT I HAVE RAISED MY initial review of a one to a three because they did contact me and fix the error and apologize. But the problem is I should not have had to jump through all these hoops in the first place. It caused a lot of aggravation and wasted a lot of my time.
Reply from ALIGNERCO2026-08-13
We’re truly sorry to hear about the frustration you’ve experienced, and we completely understand your concerns. This is certainly not the experience we aim to provide to any of our customers.
To help resolve this as quickly as possible, our Customer Advocacy team has already reached out to you to address the matter.
If you prefer to speak directly, you’re also welcome to contact me at 877-271-7417.
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.
Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
Great customer service, worked with me to provide my three daughters with beautiful smiles.
Reply from ALIGNERCO2026-08-13
Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo.
Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!
The agent, Ray Thomas was great, very knowledgeable and helpful.
Reply from ALIGNERCO2026-08-17
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.
Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
Ray Thomas was very helpful and patient throughout the video session. He is the best video session support personnel.
Reply from ALIGNERCO2026-08-13
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.
Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
Ray was very helpful and mentioned some helpful details that were not mentioned before, when i did my impressions. Well explained
Reply from ALIGNERCO2026-08-13
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.
Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
Ray, who helped me with the teeth impression taking process went above and beyond! I am not the easiest “subject” to work with as I struggle a little with (computer, phone, App vs website, etc.) technology. He was very patient and my impressions were successful!
Reply from ALIGNERCO2026-08-13
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.
Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
Great guidance for the teeth impressions. Procedure was quick and easy. Now the aligners manufacturing is in process. Can't wait!
Reply from ALIGNERCO2026-08-12
Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo.
Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!
If I could give zero stars, I would. I never received the impression kit. And the 4 times I contacted the company about it, their reply was to say "we show it as delivered" along with more emails trying to up-sell me on stuff. This company may be "cheaper", but that's because their customer service is TERRIBLE! ALSO, they have not yet agreed to give me a refund for the kit I paid for but never received.
Calling your customer a liar is not good business.
Reply from ALIGNERCO2026-08-13
We’re truly sorry to hear about the frustration you’ve experienced, and we completely understand your concerns. This is certainly not the experience we aim to provide to any of our customers.
To help resolve this as quickly as possible, our Customer Advocacy team has already reached out to you to address the matter.
If you prefer to speak directly, you’re also welcome to contact me at 877-271-7417.
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.
Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
The video call was super helpful we got Ray who helped me understand what to do. The overall experience is good and everybody was helpful.
Reply from ALIGNERCO2026-08-12
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.
Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
Ray was a great help guiding me through the aligner impression process. He gave clear concise instructions and was warm and Friendly the whole time
Reply from ALIGNERCO2026-08-12
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.
Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
The video session with Ray, was great! We managed to get the impressions in one attempt without needing additional material. Great experience.
Reply from ALIGNERCO2026-08-12
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.
Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
My experience with Alignerco has been great so far. The process was simple and straight forward. The materials were high quality. The customer support has been helpful. I'm looking forward to the results
Specifically, Ray walked me through the process of getting the impressions, which made the experience manageable and I felt more confident that each step was taken care of.
Reply from ALIGNERCO2026-08-12
Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo.
Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!
I just want to share a deeply concerning customer service interaction I experienced recently via your online chat system with an agent named Max. I reached out to get tracking details for my aligner shipment.
Max, promptly dismissed my query by erroneously stating that my impressions had not yet arrived at your facility. This assertion was incorrect; I immediately presented a screenshot demonstrating that the impressions had been successfully delivered a month ago & status showed aligners shipped. Despite this clear factual correction, Max then informed me that my issue necessitated input from a "relevant team" who were not currently available. He proceeded to provide their operational hours and instructed me to initiate another contact with customer support the following day, effectively delaying any immediate resolution to my request.
Given the persistent misinformation and lack of progress, I requested to be transferred to a supervisor. However, Max emphatically denied this request, claiming that no supervisors were accessible for transfers during the weekend, implying their availability was limited to Monday through Friday.
This entire exchange was profoundly frustrating and demonstrated a significant lack of professionalism. Max's approach was consistently dismissive and vague, providing inaccurate information and no viable pathway to resolve my original inquiry. His refusal to escalate the matter to a supervisor, citing restrictive working hours, is particularly troubling and reflects poorly on the accessibility and quality of your customer support protocols. I was left with the distinct impression that the agent was inadequately prepared to handle my situation or provide effective assistance.
Reply from ALIGNERCO2026-08-10
We’re truly sorry to hear about the frustration you’ve experienced, and we completely understand your concerns. This is certainly not the experience we aim to provide to any of our customers.
To help resolve this as quickly as possible, our Customer Advocacy team has already reached out to you to address the matter.
If you prefer to speak directly, you’re also welcome to contact me at 877-271-7417.
I completed my Alignerco retainers in December 2024 and am still extremely happy with the results. Good price, good customer service, quality retainers. I recommend!
Reply from ALIGNERCO2026-08-10
Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo.
Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!
Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo.
Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!
Amazing experience he was very patient and helpful!!
Reply from ALIGNERCO2026-08-12
Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo.
Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!
I was guided 2 my impressions by Felix who made sure I was good to go. I’m looking forward to getting started.
Reply from ALIGNERCO2026-08-08
Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.
Ensuring a smooth and positive process for our customers is always our priority, and we’re happy it showed!
