Turning your cherished photos into living stories! 🌞
Written by the business, not verified by us.
Is Alivemoment legit?
Alivemoment (alivemoment.com) has a 3.9 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-31.
I only got $28 of my $103 refund back. What happened?
Reply from Alivemoment2026-07-07
Hello,
We're very sorry to hear about your experience and understand your concern regarding the incomplete refund.
This is not the experience we want for our users. We'd like the opportunity to review your refund request and investigate what happened. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.
Kind regards,
Amelie
Please do not use this company they have scammed me. I signed up and paid £7.50 to create an image when I have checked my bank account they have taken two transactions of £7.50 out. I have emailed them and not had a response. They have now taken another £45 out of my account despite me cancelling the subscription last week with plenty of time. I have gone onto my account and not able to stop them from taking my money for no reason. I have had to contact my bank to get this sorted so please be careful when using this company and signing up
Reply from Alivemoment2026-07-07
Hello Jess,
We’re very sorry to hear about your experience and understand your frustration regarding the charges and cancellation issues. This is not the experience we want for our users.
We regret the concerns you have raised regarding billing and would like the opportunity to review your account and investigate the transactions you mentioned. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.
Kind regards,
Amelie
I'd give it a 0. I paid 36 bucks to sign up to see one photo of my parents and their newborn from 1986. It transformed their faces into completely different looking people. Pathetic. And a giant SCAM
Reply from Alivemoment2026-07-05
Hello D B,
We’re very sorry to hear that the result did not meet your expectations, especially for a photo that holds such personal meaning. We understand how disappointing that must have been.
This is not the experience we want for our users. We would like the opportunity to review your case and better understand what happened. Please contact us via https://alivemoment.com/contact with your account details so we can assist you further.
Kind regards,
Amelie
Hello,
We're very sorry to hear that your videos have disappeared. We understand how frustrating this must be, especially if they were important to you.
This is not the experience we want for our users. Please contact us via https://alivemoment.com/contact with your account details so we can investigate the issue and assist you further.
Kind regards,
Amelie
Their pricing is a total ripoff and their photo restoration results just about average- on B&W photos to color conversions people's faces are altered beyond recognition with only slight resemblance to the real person's face. I have tried the same photos with another vendor and the results were way better. But mostly the reason for the low review for Alivemoment is the fact that they use very complicated, if not deceiving pricing system. They give you low initial welcoming price options and then they stick it to you with some subscription fees,not to mention you also have to pay for the coins, because for some reason you lose the count of "coins" you have paid for, perhaps if you don't use them within a timeframe (1 coin per photo restore, and if not happy with the results, too bad you can not cancel the process). Also, there is not way to contact them when you have a specific issue, the only contact method is via email and when you submit the email, you get a cold reply that your subscription has been cancelled. I will never use them again, because they are a big disappointment for me!
Reply from Alivemoment2026-07-05
Hello Temon,
Thank you for taking the time to share your detailed feedback. We're sorry to hear that your experience did not meet your expectations.
We regret that you were disappointed with the photo restoration results, pricing structure, and overall experience. We also understand your concerns regarding coins, subscriptions, and communication with our support team. Feedback like yours is valuable and helps us identify areas where we can improve.
If there are any unresolved issues with your account, please contact us via https://alivemoment.com/contact with your account details so we can review your case and assist you further.
Kind regards,
Amelie
**Stay away from this company. My experience has been nothing short of infuriating.**
I've never had to fight this hard to get my money back from a company.
On May 9, I purchased what I believed was the Max Pack from Alive Moment's website. A few days later, I discovered a $509 charge on my credit card. Because the website processes your payment immediately without a final confirmation screen, I had no chance to verify exactly what I was buying before my card was charged.
On May 22, well within the 30-day money-back guarantee that was advertised on their website at the time, I contacted customer support. Instead of getting help, I spent nearly two weeks trapped in an endless loop with an AI chatbot that kept promising my case would be escalated. It never was. I repeatedly asked for a phone number or a way to speak with an actual person. None was ever provided.
With no meaningful response and the refund deadline approaching, I had no choice but to file a dispute with my credit card company.
That's when things got even worse.
Alive Moment first argued that their refund policy was only 14 days, despite the 30-day money-back guarantee that was displayed on their website. I submitted proof that I contacted them within 13 days of my purchase, along with a screenshot of the guarantee.
While collecting that evidence, I discovered that the credits in my account had disappeared. They were simply gone. I also submitted screenshots of my account and my chatbot conversation, where I was told I would receive a full refund.
My dispute has now been reopened 3 times. The latest denial was based on Alive Moment's claim that I had downloaded all of my credits, which is not true so I am still fighting to get my money back.
My experience has been one excuse after another, with no accountability and no way to reach a real person who can actually resolve the problem.
Based on everything I've been through, I would NEVER recommend this company. If you decide to buy from Alive Moment anyway, document everything—take screenshots before you purchase, save every conversation, and DON'T ASSUME THE ADVERTISED GUARANTEE WILL PROTECT YOU if something goes wrong.
Reply from Alivemoment2026-07-04
Hello Elga,
We’re very sorry to hear about your experience and understand how frustrating this situation has been. This is not the experience we want for our users.
We regret the concerns you raised regarding billing, the refund process, missing credits, and your support experience. We take these matters seriously and would like the opportunity to review your case thoroughly.
Please contact us via https://alivemoment.com/contact with your account details, payment information, and any relevant correspondence so we can investigate your case and assist you further.
Kind regards,
Amelie
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