we protect what makes you, you. Protecting your identity and privacy has never been easier. We help you safeguard your personal information, the data you share, and the relationships you treasure. Our proprietary monitoring tools help you identify threats to your identity and finances with all-in-one financial fraud protection, identity theft protection, and cybersecurity for the whole family. Cyber coverage that's award-winning1 Unbeatable online and device security for the whole family. Our cyber plan includes the most advanced malware detection in the market, a premium VPN, a password manager, and more! Up to $2 million expense coverage† Did you know? Not only do we cover many of your out-of-pocket costs for fraud, but we also reimburse funds stolen from 401(k)s, HSAs, tax returns, and more. Family digital safety tools The most comprehensive parental control features available. Monitor 30+ popular apps, manage screen time, filter websites, and more. 24/7 support, 365 days a year Whether you need help accessing your account or restoring your identity, we're with you from start to finish. Allstate Identity Protection has been recognized as the 2023 Best Identity Theft Protection Service for Families by Bankrate. learn more consumer plans employer plans Elder Fraud Center Content Hub Unemployment Fraud Center Allstate Identity Protection is offered and serviced by InfoArmor, Inc., a subsidiary of The Allstate Corporation. Some features are only available on select plans, and require additional activation after enrollment. Terms and conditions apply. 1: https://www.bitdefender.com/solutions/awards.html † Identity theft insurance covering expense and stolen funds reimbursement is underwritten by American Bankers Insurance Company of Florida, an Assurant company. The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Contact 800.789.2720 7350 N. Dobson Rd., Suite 101 Scottsdale, AZ 85256 United States
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Is Allstate Identity Protection legit?
Allstate Identity Protection (allstateidentityprotection.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; 46 of them were added in the last 12 months. Last updated 2026-09-05.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and dedicated specialists for being extremely helpful, patient, and professional when handling difficult situations. Many people mention that representatives go above and beyond to provide clear answers and ensure peace of mind.
Consumers note that the support team takes quick action and guides them step-by-step to resolve issues efficiently. People appreciate being able to reach knowledgeable agents easily and feel thoroughly supported throughout the entire recovery process. Reviewers emphasize that having access to such reliable and caring assistance makes a huge difference during stressful moments.
Auto-generated from all reviews of this business. For reference only.
I have found the service not terribly helpful to use. I'll get a message saying that some activity has been detected and I will log on to the app and I will get a list of all the sites it has been monitoring, but in alphabetical order with absolutely nothing to indicate what particular site has the activity that they were alerting me to.
Also recently I changed email providers, and found that their service only works with Google, Yahoo, AOL or Microsoft. If you have another email provider besides those four, like I do now, you can't link your email to it. I got this service as a perk through my job, but because of the above things I probably won't be renewing it for next year.
Reply from Allstate Identity Protection2025-12-10
We appreciate your feedback and regret that our service hasn't met your expectations. We'll make sure to share your feedback with our product team to review these issues to improve our service.
The representative was very helpful. I was walked through all of the steps. We called the bank where my data was used together, and had a much better result that when I called on my own.
Reply from Allstate Identity Protection2025-12-10
We're glad you found the representative helpful and that we could assist you with the process. We appreciate you sharing your positive experience with us.
i had two extremely attentive agents--savannah kakar and i think the first woman's name was ally--who were instrumental in helping me find a solution. give them raises please!
Reply from Allstate Identity Protection2025-11-03
Thank you for taking the time to leave a review! We'll make sure to pass on the feedback to their managers!
I was very impressed with Cynthia, she is professional and courteous. She understands how difficult this is.
Which made me feel much better when she explained that it can be resolved with time.
Reply from Allstate Identity Protection2025-10-28
We appreciate your positive feedback. We're happy to hear that you felt supported and that the information provided was helpful and reassuring during this challenging time.
Very underwhelming. Got it as part of a corporate perk, not sure it's worth even the extra taxes I have to pay for it!
Took ages to try and register all the accounts (not sure I managed to do that after eight months), and then you have to wade through your entire internet history to understand what's important. It sends me lots of cryptic texts, and then when you log in, it takes forever to figure out what's different. Once I freaked out that my banking details have changed, but after logging into my account, couldn't see a single change (nor did I get an alert from the bank as would have normally happened).
Terrible UX, so ultimately I ended up ignoring everything. Fingers crossed nothing happened in the meantime!
Reply from Allstate Identity Protection2025-09-02
Thank you for taking the time to leave a review. We're sorry you did not have a positive experience.
Unfortunately we were unable to find you in our system as a registered user. If you would like to send us an email at [email protected] we'd love to understand if there is anything we can do to help you.
We would also like to add that it appears you are located in the United Kingdom and our service is only available in the United States. If you are using our product overseas the experience would be limited.
Agent was very nice and professional. I received a quick response and advice on what to do. A followup call to ensure I was able to place the credit freeze with all the credit reporting agencies.
Reply from Allstate Identity Protection2025-07-10
We're happy to hear that you had a positive experience! We appreciate your feedback regarding the prompt response and helpful advice you received, along with the follow-up call.
Kelli Starks was an absolutely amazing restoration specialist and I thoroughly enjoyed working with her. She was very responsive, did a great job on calls, and most importantly made this awful experience a pleasant one. She was great and I would recommend her to anyone who has their identity stolen and needs someone to help restore their credit. Kelli was AMAZING
Reply from Allstate Identity Protection2025-07-10
We're happy to hear that you had a positive experience. It's wonderful to know that the specialist was responsive and helpful during a difficult time. We appreciate you recommending our services!
Had a recent problem with someone trying to open a bank account with my information. I contacted Allstate Identity. They assigned an investigator who walked me through the steps to stop things from going forward. The investigator was there every step of the way to resolution. Couldn't be happier with the support provided. Highly recommend.
Reply from Allstate Identity Protection2025-06-10
We're happy to hear that our specialist helped resolve the issue and we appreciate your recommendation.
They were so helpful and compassionate during a very frustrating time. They helped me make 3-way calls to cancel fraudulent cards and it meant a lot to have them with me. They gave me a list of things to do to protect myself as well as follow up to assure I am ok. I’m very grateful to Allstate! The scammers didn’t get a thing from me.
Reply from Allstate Identity Protection2025-05-07
We are so glad to hear that you had a positive experience with our team during a difficult time. It is our mission to provide support and guidance to our customers, and we are proud that our team was able to help you navigate this situation. We appreciate your kind words and are grateful that you chose Allstate.
Bina was very helpful, and stayed on the line while we were being transferred to multiple departments regarding identity theft.
Reply from Allstate Identity Protection2025-05-02
We appreciate your kind words about Bina's assistance. We're glad she was able to help you navigate the process during a difficult time. We strive to provide excellent customer service, and it's rewarding to hear that our team members are making a positive impact.
I am so relieved to have this protection! Thank you for suggesting this for our family!
Reply from Allstate Identity Protection2025-04-25
We are so glad to hear that you are happy with your protection. We are committed to providing our customers with the best possible service and products. Thank you for your kind words.
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