Animaker Inc., is the fastest-growing cloud-based video creation platform. It is the 'swiss army knife of creativity' for all video creators around the world. Provides cutting-edge features to help video creators with easy to create engaging video content in the form of live videos, full-length movies, explainer videos, 4K YouTube intros, and social media GIFs.Launched in 2014, Animaker today counts more than 4 million customers, ranging from startups to Fortune 500 companies.
Written by the business, not verified by us.Animaker Inc. (animaker.com) has a 4.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 15% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Customer service, Product. Last updated 2026-08-26.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the platform for being highly intuitive, dynamic, and easy to use when creating various digital animations and engaging videos. People also highlight the exceptional customer support, noting that the staff is prompt, kind, and extremely helpful with troubleshooting technical issues. Some reviewers were not happy with the product, mentioning specific difficulties with unexpected technical glitches, missing scenes, and frustrating limitations in video export quality. A few users also expressed strong frustration regarding the lack of a trial period and strict refund policies encountered immediately upon subscription.
Auto-generated from all reviews of this business. For reference only.Superb customer service from Animaker. We ran into an issue late in the evening, and by the very next morning the team had already offered a solution that allowed us to meet our deadline. Bala, in particular, provided exceptional support. Quickly understanding the problem and offering a practical alternative that worked perfectly given the limitations we were facing on the platform. Truly responsive and customer-focused service.
A few issues from me. 1. The tool promotes AI generated videos - however the output videos are made up of 6 second clips. So you don't receive a 30 / 60 / 90 second scene as advertised or offered - it's small snippets of different scenes that are then stitched together. Which make it unusable. 2. The digital assets are extremely limited. I would recommend Canva as a better option (and much cheaper!) 3. Yes you can animate a character (a person) but the characteristics of that person are very limited, and are limited to people. You cannot animate animals / objects. 4. Customer service seems a little fishy so make sure you do your due diligence before paying. They have a strict no-refund policy if you're not happy with the tool. The only use I can think of for this tool is for corporate situations where you're needing to create a tutorial or business update and want something a bit flashier than PowerPoint. I wouldn't recommend for personal use - it's just too limited.
Support is always prompt and helpful. The platform is super customizable and offers a lot of personal feel to videos.
Service quality very low; not as expected, also they refused to refund
this is scam. they won't even let me delete acount after I found out they are scammers! their website should get banned.
I signed up for this tool to create an urgent presentation video and it was completely unusable. Every single time I edited the text to speech, the video crashed. I could not complete even one project. I had to abandon it entirely and redo everything in PowerPoint just to meet my deadline. The support experience was just as bad. Instead of providing any real fixes or solutions, they repeatedly pushed for calls with “Can I do a call?” and offered zero actual help. I did not have time to sit on calls. I needed the product to work. It never did. I paid for a full month and got absolutely no value. No working output. No usable product. No meaningful support. Based on my experience, this feels like a scam company. The product is unreliable, breaks constantly, and the support goes in circles without resolving anything. I would strongly advise people to beware before signing up.
Don't use it they are scammer! they don't refund and they don't have a time to test the solution.
Thank you for being so flexible with a non profit organization.
Incredible useless product. You will waste your time adding corrections that will not lead anywhere. They are unethical enough to block you from canceling your subscription yourself, and you need to contact customer support which is even worse. After eleven emails back and forth, they still have not canceled it. I lost my money.
I loved this app. We had to make a project last day and animaker made it so easy for us because ai videos can never make the stuff you really want. Highly recommended 10/10
Best service and very understanding reps.
Animaker has been an incredibly easy and dynamic platform to work with — the tools are intuitive, the interface is clean, and creating high-quality animations feels effortless even for complex projects. What truly elevates the experience is their support team. A special thank-you to Ashik, whose professionalism, support, and quick responses made the entire process smooth and encouraging. His willingness to help and guide me through the details reflects the best of what Animaker stands for. Highly recommended for anyone looking to bring their ideas to life with clarity, creativity, and outstanding support.
I had a complaint so I sent an e-mail not really expecting a respons but this kind guy(I assume it's a guy), his name is Ashik. He helped me and in under 30 minutes we had finished our conversation. I've never even had a convo on email😂 but this Ashik guy is so quick to respond and the customer service he provides is top notch
Animaker ONLY works correctly if you’re on Enterprise. Every other plan — even the paid ones — gets downgraded output, broken exports, and support that lies to you to cover it up. When I was on Enterprise, I got exactly what the UI promised: Real 2K vertical exports Correct 2560×1440 output No downscaling Clean HD and 2K files Consistent resolution The moment my Enterprise trial ended? Animaker started quietly downscaling all exports, even when selecting “HD” or “2K”: “2K” exported as 810×1440 “HD” exported as 606×1080 or 720×1280 Every vertical export was unusable All resolution settings became fake buttons And support tried to pretend this was normal When I confronted support about why “2K” exports were 810×1440, they sent me a fabricated resolution chart claiming 810×1440 is somehow “2K-class vertical.” This is simply false — no industry, software, camera, or display manufacturer recognizes 810×1440 as any form of HD, 2K, or QHD. They literally tried to redefine industry standards instead of admitting their non-Enterprise plans are throttled. This is the core problem: Animaker’s UI allows you to select 2K, 4K, HD, etc… But the plan you pay for cannot actually produce those resolutions. It silently downscales behind the scenes. Enterprise gets the real export pipeline. Everyone else gets the preview pipeline disguised as final output. This is why so many people think Animaker exports are blurry — because they are. Not because of user error, not because of settings — because the system is tier-throttled. If Animaker were honest, they would: remove resolution options you cannot actually access stop calling 810×1440 “2K vertical” stop downscaling HD requests stop gaslighting users with fake tech charts and stop advertising 2K/4K to non-Enterprise customers Animaker could be a great tool if they were transparent, but right now it’s: misleading inconsistent censorship-prone unreliable for production and actively deceptive about output quality If you’re Enterprise, it works. If you’re not? Prepare to waste hours troubleshooting problems Animaker already knows about but won’t admit. Until they fix this, Animaker is not trustworthy for creators who need actual HD or 2K output.
VERY HELPFUL, PATIENT, AND WILLING TO ANSWER ALL OF MY QUESTIONS.
Glitch ate my scenes. Their Support said: “Pay Pro to restore.” Free user, unemployed. Added 4 Scenes — 2 vanished. Autosave failed. Chat + ticket ignored. Paywalling basic recovery is predatory. Lost hours. Avoid free plan. Project ID: vXD1XFeShT8NIZ74
I honestly can’t express how grateful I am to the Animaker team! I reached out super last minute because I needed my animation downloaded for a uni assignment, and they were so kind and understanding. They didn’t have to help, but they went out of their way to make sure I got what I needed in time. Customer service is AMAZINGGG and they gave speedy replies. Thank you so much again, you guys are actual lifesavers! 💕
I had an amazing experience with Animaker’s customer service! 🌟 At first, I was assisted by Bala, who kindly answered all my questions and helped me get started. The next day, I ran into some issues and reached out again — this time, Karthick and Bala jumped on a call with me. They spent over 40 minutes patiently walking me through every step to fix the problems in my video. But what truly surprised me was what happened next. 🙌 They volunteered to fix all the remaining issues themselves and promised to send me the completed video within 12 hours. And they did! I was genuinely impressed by their professionalism, patience, and kindness. I really hope Bala and Karthick get the recognition they deserve — they went above and beyond what I’ve ever experienced in customer support. Well done, Animaker, for building such an outstanding support team! 👏
This company will BUG YOU TO DEATH if you sign up for a free trial. We decided the app did not do what we needed it to do. They still called multiple times per day, each time with me telling them that I was not interested in their services. I finally had to turn on call screening on my phone and also block the most common number that they called from. Don't sign up unless you like to talk on the phone!
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