Antelife (antelife.com) has a 3.4 out of 5 rating on OK.one, based on 108 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 32% give 1 star; The business has replied to 95% of negative reviews. Last updated 2026-10-25.
Having good experiences and got a great UMI Plus phone!
I ordered a great phone during a pre-sale event online and I can say: I made a good decision to choose AnteLife.:) I asked the tracking number separately, but I got it and I can say that the support was more than caring and really friendly.
I got it into my hands in 10 days after the dispatch, and I didn't have to go to the customs' office neither. The product was packed well so I got it in perfect condition and It also works well.
Thank you for giving back my trust in ordering a valuable electronics online! I highly recommend this seller and products! I'll surely buy again from this webshop!
Ok...Antelife have now confirmed after 10 months the ITEM!!! is being shipped... I will update on whether its repaired working etc when!!! received... TIME (lots of it so far) will tell...Will it work...
UPDATE UPDATE++++++
Update 8/12/16
Antelife still haven't returned fixed shipped or even offered and refund..still chasing ...Paid £117 for THIN AIR...Please read and don't buy hoping all will be well
Contacted them regarding return of which you have 1 month to return to said address !!! very strange, but returned within month and Royal Mail postal service unable to deliver!!!
So I now have a phone in China which cannot be delivered with a faulty battery which does not hold its charge and a faulty screen..it's only a couple of months old including the delivery month!!!
I now have to make a Paypal Refund...! Rubbish service and no refun offered on a phone under 12 month warranty...
Ref Antelife response...herewith order 800121142
Update on 16/11/16
I can't believe they've just said can't fix phone and offered a second hand one... WHATTTT under a 12 month warranty...
ANTELIFE just lies, fakes and never replies correctly
1 --------
I've ordered a UMI LONDON on their website, and i paid for a fast shipping (DHL). 2 Months later I just didnt received the phone. They always have a good excuse. One time the color is not available - "but if you agree on the black, we will ship the phone today" - or "Dear Friend, We are sorry about that. We didn't send the phone yet as the gift is not available"... Which gift, i don't care...
I've asked more than 10 times (10 different emails) to be refunded, but they have all the time ignored my request. Just few days ago, they told me that they will refund me... I'm still waiting.
2 --------
I've ordered a 200USD+ phone from the european warehousse in july. The phone was written in stock and in HUGE BIG characters, it was written: Fast shipping 48-72 hrs, with tracking number.
I've ordered the phone, and i was just unable to get any tracking number from them. They were just asking me to wait... I received the phone 10 days later.
It happened that I got a defective phone. I've again written about 20 emails to require the address of the european warehouse to send back the phone. They did ignore my request for 2 weeks. Finally, they just send me an email saying that I need to send it back in China, through a regular shipping for them to do not have any tax to pay... I told them that i want to send it back to Europe to do not have to wait 2 months before to get a new one. They replied that i can send it to Germany but i'll have to pay for the repairing. This is just insane.
I finally sent back the phone to Germany saying that i wont pay for anything.
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Conclusion: ANTELIFE is just the worst chinese phone online selling company I had to deal with, the are constantly lying, trying to win time hoping that customers will drop.
I just don't recommend at all this company.
And if you need to buy with them, pay by Paypal to be able to open a case.
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Ha ha ha ha...
Antelife just reply the usual basic reply where as I've already wrote them more than 50 emails with my order number...
---- Their basic crappy email ------
Dear customer sorry about this matter, Can you please email us : serviceinantelifeATgmail.com with your order number and the problem so that we can help you to fixed it? Thanks a lot
-------------------------------------------
New. Email from today
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Dear customer,
You send it to Germany and then they should send to china, in fact if you want to exchange a new one, you just send to china.
We just support 15 days new phone exchange.
Regards
Millera
--------
Ha ha ha
>>> I've ask them for the exchange one week after I've received the phone but as it tooked 50 emails to get an address and they where just not giving me any address, they of course won time for the 15 days to pass.
Really scammers.
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Edit 13/09
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I've asked for a proof of refund for the second one. I did ask since now at least one week and the answer is... "I am sorry that the proof they didn't send me yet, I will urge them".
ANTELIFE didn't send me any phone back (yet). I don't dream about a fast shipping or anything like that. If their customer service was good, I would already have a tracking code....
---
Thank you PayPal. I've opened a case on PayPal. They are really efficient. Crossing my fingers.
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Edit 14/09
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Antelife didn't apreciate this TrustPilot comment and asked me to remove it... What a shame.
I've finaly got the refund of the UMI London ordered 2 months earlier and never received. I first battle won.
For the UMI SUPER, they, as usual, told me some Bla bla bla bla, bla bla bla bla... we ship the phone today.
I've asked for a tracking number... and guess what??? I didn't receive any.
They are still continuing to behave as usual.
By the way, we have now exchanged 64 emails on the UMI SUPER topic...
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Edit 15/09
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No news from ANTELIFE today, phone is supposed to be sent yesterday from their words... but of course, no tracking number.
They are still searching to win time for their customers to lose patience and drop.
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Edit 16/09
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No news about any Tracking code... no transmission anymore. Just as usual, lies, fakes, bla bla...
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Edit 19/09
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No more communication from ANTELIFE. They promise me to ship the phone 4 days ago... but I dont have any tracking number or confirmation that they have done it. As usual, THEY ARE JUST TRYING TO WIN TIME. THEY ARE LIARS.
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Edit 21/09
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Case closed, PAYPAL did a really good job and has refunded me.
Can you just imagine.
- Phone ordered beginning of august: Promise: Shipping in 48 hours
- Phone received 8 days later and not 2 days later
- Phone had a faulty camera: ANTELIFE alerted within 72 hours
- ANTELIFE ask me money to pay the repair
- ANTELIFE doesn't want to give me european address
- ANTELIFE waste time with useless question
- ANTELIFE doesn't want to refund as the 7 days had passed
- I write my story on TRUSTPILOT - ANTELIFE order me to remove my comments
- ANTELIFE finally agree to give me a German address
- I've sent de phone more than a week ago
- ANTELIFE told me that a new phone has been shipped
- Tracking numbers sent to me 5 days later. The shipping dates is wrong
- The Phone has not been sent to the correct city, fake again
- Finally, my case opened with PAYPAL was positively closed - I've been refunded by PAYPAL
- More than 100 emails exchanged where as 5 would have been enough.
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One advice > Use paypal to pay online and keep track of everything.
Thank you PAYPAL
Go to the hell ANTELIFE
Reply from Antelife2016-09-09
Dear customer sorry about this matter, Can you please email us : [email protected] with your order number and the problem so that we can help you to fixed it? Thanks a lot
Antelife gives a great service, I order Lenovo K80M from European/Spanish Warehouse to Portugal. It was sent on the 29 and arrived on 30 in the morning. Package was in explendid condition and there was no problem with the device, it was imaculated. They did forget the adapter and the seal was broken, which is normal (my ffriend order came with the adapter, so if you order ask for it in the comments and they will send it). The ROM was normal and specs were in order as announced. I couldn't get the tracking number in time but it is normal because it arrived in such short time (you can see it in the site under account dashboard). I will buy again from this website and I recommend it. Thank you Antelife for the great service!
Reply from Antelife2016-09-01
Dear customer, pls let me know your order number. Thank you!
Great experience with Antelife team! Thank you so much!
I ordered a phone at Antelife. The phone had some problems, so I contact the team from Antelife. Amazingly enough, them responded and we exchange many e-mails regarding my phone. They suggested that it is best if I send the phone back and they told me that they will try to fix it. AND THEY DID! I got my phone new and repaired. They were so polite, professional and they kept their word. Thank you so much for making an effort and not let my money spent in the air.
my phone is defaulty defected and they want to charge me for fixing it.
worst customer service ever
Reply from Antelife2016-08-30
Dear customer sorry about this matter, Can you please email us : [email protected] with your order number and the problem so that we can help you to fixed it? Thanks a lot
Antelife is the best online store that i used in my life because many things like:
1-best prices .
2-everyday discounts .
3-fast free shipping to my country.
so because of this i think that it"s the best of the best and i recommend to you all.
I've Purchased an Elephone P5000 , after about 4 months the phone started to have issues, the phone keep shutting down by itself and refused to starts again for a while, and when I pluged it to the charger it charge and discharge permanently and it took 16h to filled. The last issue was the front camera which stopped working!!
After one month of contacting Customer Service trying to find a solution but nothing worked! they told me to ship it to them, I paid $30 shipping costs and took 3 weeks to arrive. After three months of E-mails and replies they send it back and it took 1 month to arrive.
Out of 10 months phone's real usage time is 4 months only.
It didn't end here, just after two weeks the phone became worse than before and now it is a piece of junk !!! When I contacted them they asked me to send it back again but disagreed because it just arrived from Antilife maintenance service and it didn't help.
After all , they refused to send me a brand new phone, they are gonna send a secondhand phone as they promise. And here I am waiting for a phone for since May 2nd!! They just keep procrastinating!!!!
Order #800084846
Updates:
After negotiations they rejected to send me a more worthy of trust brands, so they suggest a second-hand ELE P9000 and I agreed because I am at the end of my tether.
Phone shipped at July 14th, and received at 7th Aug. Thankfully, I have not face any issues or problems with the phone yet and I hope I will not, or I have to wait 98 Days again!!
Reply from Antelife2016-08-30
Dear customer, I am sorry for the problem, could you pls let me know your order number?
Do not send goods. Trying to extort extra charge. Order #800130007
Reply from Antelife2016-08-30
Dear customer sorry about this matter. Can you please tell us your order number so that we can check it for you? And I we can ask the customer service team to contact you,thanks
Antelife is a great online store that provide some good thing like:
-best prices for original phones.
-everyday discounts.
-fast free shipping.
and many many other advantages
i recommend fo you all .
I have purchased two phones from this seller and received my devices on time with good packing and in less price then others.
I am happy with this seller and their products. I recommend this seller to everyone.
Shopping without warranty of product. Poor Customer Service
I buy a phone Elephone and comes with defective camera. I get in touch with the customer service of Antelife and tell me that they turn away and open a ticket in the technical service of Elephone. They have sold me a defective product and do not want to know anything. You have to be lucky and Antelife not you send a defective product.
Reply from Antelife2016-08-30
Dear customer, I am sorry for the problem, could you pls let me kow your order number?
Antelife.com or the Greatest high tech web store ever!
I've already buy 3 phones and accessoires on this web site and I've always been pleased to receive quality products, in the delay annonced with a real good carrying from customer service.
I trustly recommend Antelife.com !
Shltty customer service and mendacious shipping times.
I've ordered a phone (Elephone P9000) 3-3½ weeks from know on.
and when i got an email with the tracking number and everyting, it said that i would recieve it in 3-7 business days, wich i though was okay, since i paid alot for the shipping and insurance for that package safety.
But know, i am sitting at home, with no package at all, and a tracking number wich does not exist in any of the listet tracking sites in my email from Antelife.
I am angry, frustratet and really dissapointet, not only because i havn't gotten my package, but because i am not getting any help from the "customer service" as they call it.
each time i filed a complaint, i get the same message:
Dear customer,
Really sorry for the inconvenience caused.
Hope you can wait for a more while.
Regards
and it pisses me of, that they just Copy/Paste their messages.
When i informed them about my problem with the tracking number, they said that i should wait 2.3 business days so it could be updated, so i did, 5 days after, still no result so i confronted them again, and i got the same message, to wait 2-3 more business days.
I am not waiting any longer....
i've lost 250$ on this deal, wich was alot of money from me, when i had a part time job.....
Reply from Antelife2016-08-30
Dear customer, I am sorry for the problem, could you pls let me kow your order number?
This is one of the better website i have bought products for The online service is very good talking, and also i don't have problems for the orders till now. Nice website!
I want to say that I had a very good experience with the ordering and delivery of goods to the address. Very fast delivery (3-4 days) from the EU warehouses. I was ordering a few times and never had a problem. Seller responds to emails very quickly.
I would recommend everyone to buy from them.
Bought a brand new mobile phone. I do not know where to start... first of all the box OPENED and it was damaged on the outside. The screen of the phone had several SCRATCHES. The protective case of the phone was not in its box but it was already on the phone by someone... I still haven't opened the phone to see if it is working or there is another suprice waiting for me. Their life chat on support never works and the email i sent 2 weeks ago still havent been answered. I am really dissapointed from this website.
Reply from Antelife2016-08-30
Dear customer, I am sorry for the problem, could you pls let me kow your order number?
Super store, fast shipping and excellent packaging.
I bought an amazing phone, Ulefone Paris, from Spain Warehouse, that arrived in 2 days.
Certainly it is very reliable and I think one of the best online stores.
Highly recommend this store.
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