Antelife (antelife.com) has a 3.4 out of 5 rating on OK.one, based on 108 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 32% give 1 star; The business has replied to 95% of negative reviews. Last updated 2026-10-25.
I bought a kingzone N1 but the problems started to mount a few months later. First, I have to calibrate the GPS a million times. Second, the phone just turned off out of no where, again and again and again. And finally, the SD card became useless since the phone, though it an read, it does not allow me to save anything on it, only allows me to save between the two partitions in the internal disk that came originally. Costumer service solutions: first, instructions to reset the phone, second, repair it locally at my own expense, thirdly, send it to china at my own expense but does not guarantee me that the phone will not be retained in customs. They send the phone from a Spanish warehouse and yet they do not allow me to send it there....
My order is # 800078578. After my initial post, I already send my phone to repair to CHINA more than two months ago now. I was asked to pay 50 USD to repair for damage I didn't provoke and all this happened more than one month ago. Keep asking for when are they going to send me my phone (I did the payment) and they just keep responding, it will be ready soon. What a shameful company, maybe in China we can do whatever to your clients but in Europe if you don't return a damaged good to your client in one month you have to return the purchase value to your client. Too bad you can't give zero stars.
Reply from Antelife2016-08-30
Dear customer, I am sorry for the problem, could you pls let me kow your order number?
I order the mobile Kingzone K1 from Antelife. When I ordered the mobile the total amount on the website appeared to be 196.34 euros. Then, in my Bank statement, it appeared, I was charged 208,91 euros.
The real problem however came when the mobile started to have problems in less than two months with absolutely no fault from my part and eventually, after short while I could not even turned it on at all. After long time of contacts I returned the phone for repairing which came back after ages of waiting and the result was the mobile had the same problems. At that time I was really upset and tired but I kindly contacted them again to report the problem for the second time. They told me to send back for repairing but I refused to go through this painful procedure again and I asked for something better! Their suggestion was to send a second hand mobile of half the value (when new) from what I had already paid for the Kingzone. I was very disappointed because really, I was expecting them to offer a new Kingzone to replace the faulty one, which they had checked it was faulty in less than three months, so it was under warranty, however I had to take this option since they left me with no other choice.
But my Odyssey was not over! The secondhand half value phone they offered me had a problem too, it was not ringing and the video had no voice! I contacted them again but they started the same story: take video of the problem to see that the mobile really had a problem(they should knew anyway before they had sent it off to me!) and then I had to send this secondhand replacement mobile again for repairing. So far, the whole procedure took almost a year and they asked me to continue to play their little game and spend more time taking video, sending a cheap second hand mobile for repairing, waiting ages for the repairing and from my one year of experience probably I will end up a nerve rack and disappointed again. When in my final email I answered I cannot bother with them anymore their answer was just OK.
Unacceptable experience which I really do not like to remember, but I really wanted to share in order to save others.
Reply from Antelife2016-08-30
Dear customer, I am sorry for the problem, could you pls let me kow your order number?
So far I ordered twice! You can always find good deals if you check the website in regular basis, and also there's a huge variety. The procedure to order something is pretty simple and if you need help on something you'll have it almost immediately. The second time I had troubles with the payment because of a PayPal issue and within the day they helped me get through it. I'm highly satisfied from antelife and I've already suggest it to other friends who already ordering devices from the website. A big plus is that they have a Europe warehouse!!
Actually I have my doubts with this page, I order one mobile phone with not a really higer price, and I am really really happy. I get my phone in 3 days and this is working as expected.
I ordered a Ubro M1 smartphone from Antelife on Oct 21, 2015. On Oct 27 I sent them an email asking if they had shipped it yet, as I had not received an email advising they had. They later replied they would soon be shipping it. Six days is not really good enough. Then they sent another email advising the black one I ordered was not in stock and would I like a white one. I replied immediately that I did not want a white one and suggested they either immediately send a similar phone (I made a suggestion), or they refund the money to my Paypal account. They did not respond. I sent six more emails over the next day asking for a refund. By that time I did not want to order another phone from them given their poor customer service. I did not receive a response. Finally I opened a claim through Paypal. Antelife then responded again asking me if I want a white one. I again said no. A day later I received an email from Antelife. They were now responding to my email of a few days before in which I suggested a replacement. They said they would ship this phone in place of the Ubro. I immediately replied I did not want a phone from them and to refund my money as per my emails and Paypal claim. I have not received any further communication from them. They are pathetic. They take 6 days to say they don't have my item in stock, then can't refund my money. When I ordered the phone I paid immediately. I should expect the same in return.
Reply from Antelife2016-08-30
Dear customer, I am sorry for the problem, could you pls let me kow your order number?
I have ordered a Mi4C recently from their site, they shipped it in 3 business days and it arrived 10 days after they shipped it and I didn't have to pay any taxes. This is really fast considering I did not pay for shipping. The only downside was they provided me with a tracking number which didn't really work so hence the 4 stars.
Would buy again.
I bought an Umi Iron from Antelife.com. After more than a month of wait due to incorrect availability information, they sent it and it came with a defective SD card slot. This is a problem many users have reported on Umi official forums, so resellers are aware.
I sent an email to Antelife.com describing the problem, even including a link to Umi forums, and requesting a replacement phone. Their feedback was painfully slow, no more than one email every 24H, and always asking elementary questions with the excuse that they were troubleshooting an already confirmed issue.
They asked lots of things which I had done before getting in touch with them and described in the first email: factory reset, trying different SD cards, updating the ROM... They even asked me twice for a video, which I sent them via WeTransfer and they never got to download and watch.
With every new email I received it was clearer that they were slowing things down on purpose. And after 7 days, they just told me that they were sorry, but the replacement period had expired. Just like that.
I'm very disappointed with them: not only they washed their hands of this issue, but they also provided poor feedback making me feel stupid and helpless through all the process.
100% thumbs down.
Reply from Antelife2016-08-30
Dear customer, I am sorry for the problem, could you pls let me kow your order number?
Be carefull buying from this company. My phone came unrooted, with 2 malawares, faulty contact list and the wrong charger. I paid extra for speedy delivery, but it took almost a month to arrive. I've complain about all of this, but they offer no valid solution. Big waste of money...
And as if all of this is not enough they bloock me from the site!
Realy bad!
Reply from Antelife2016-08-30
Dear customer, I am sorry for the problem, could you pls let me kow your order number?
Accepted money from card, but did not ship phone in 15 days!! Support doesn't work via skype, email, phone!!
I ordered chip phone ~$130 using bank card.
15 days passed it is stil in 'processing' status, but card has beeen charged in less than a minute after place an order.
Customer support doesn't work at any of the options: direct chat, skype, email, PHONE to China!!!! Nothing works.
I blame this shop to be swindlers, next time no orders here.
Reply from Antelife2016-08-30
Dear customer, I am sorry for the problem, could you pls let me kow your order number?
Unfortunately nothing has changed, but not any more important, in this story it bothers my criticism of the approach of the problem, and they want to get him out. ..21/12/2016
***************
I sent
order no, and wait to see what will we answer .. 15/9/2016
***************
I bought over Delere Antelife.com smartphone Blackview Arrow v9 and after a few minutes of work noticed that heats the upper part of the phone, even the overheated and blew out, so I asked for help in dealing with them and to ask the manufacturer about the problem, that they are quite humorous answer to my problem, and to this day still did nothing, and even report it. Sent them review the phone but they have not discovered
As for payment, purchase, delivery everything went well without difficulty and that is commendable.
Aftersale service is very bad to the problem in my question.
So to know, people if you buy through them
Reply from Antelife2016-08-30
Dear customer, I am sorry for the problem, could you pls let me kow your order number?
After paying 10+ days without feedback, status of order still Processing...
Don't but anything here.
Managers of this shop contact with you only when the question about money.
When you pay, they ignore you.
I still waiting for my screen protector or money back.
Reply from Antelife2016-08-30
Dear customer, I am sorry for the problem, could you pls let me kow your order number?
order no -800101002,
Don't get cheated by seeing instock in antelife website. without having items they list as instock. There are lots of online fake positive reviews .
I placed order of phone cover on 3-9-15, till date no update on shipping and not even a single reply for my multiple emails.
After lodging complaint through PayPal I got a reply from Antelife by saying they are yet to receive the item and ship out after 5 days.
Today morning i got a mail by saying ......
"Hi, there
Good day to you.
Thanks for your order 800101002.
We are sorry that the PAMB316331 has been out of stock now,
Sincerely hope you would consider change another item on my site.
Please give us the link so that we can change for you and send out your order ASAP, thanks.
Waiting for your reply
Thanks.
YoYo"
Its ridiculous that item is still showing in stock in the website. Antelife replying after 7 days that too after lodging complaint in PayPal. I emailed them to cancel my order and refund my money back. I have done hundreds of online business but never got frustrated like this. Terrible customer service. Its a scam website
Reply from Antelife2016-08-30
Dear customer,i am sorry for the problem, we will send you email.
They might have nice and cheap mobiles, I'll suggest to everyone don't buy any mobile from Antelife.
I have bought one, used for less than one month and 3/4 of the screen went off. According to Antelife the warranty is only 7 days, rediculas.
After exchanging e-mail between us (me and all the staff of Antelife, because every day that I have used to receive the e-mail from them the sender was different) I send the mobile back with all conditions and as the Antelife write to do, I have send the mobile with registered post (tracking number). Antelife receive the mobile, but they insist that they didn't receive and send me back another mobile worst of what I send, one of SIM cards is not working.
This experience I want to share with everyone that only think to buy something from Antelife.
Don't even dream to buy something from Antelife.
Thanks
Reply from Antelife2016-08-31
Dear customer, I am sorry for the problem, could you pls let me kow your order number?
A site with a high variety of low price products. They send itens very quickly. Very good support.
If you have any doubt before purchasing something contact them.
Antelife.com and a few good reasons why you should never buy your stuff on this webshop
The heap of problems all started with buying an Elephone p3000s via Antelife's Chinese webshop.
The moment i ordered the phone it was still available in China for the amazing price of around €177. I immediatly created an account but in the rush i gave in a wrong e-mail address. My own fault of course so i've send an e-mail towards Antelife's helpdesk (a simple g-mail address) with the request to recover my account. I gave them all my personal details like shipping address, name, phone number, and so on... But they didn't seem to be able to recover my account. How is this possible? They needed the order# they said, but i was unable to give them this number since i couldn't login to the account... Suddenly i realised i'd forgotten to put a number in my e-mail address so i tryied to log in without that number and yes, succes, Oouf! At least now, i could follow-up my order. I also noticed after ordering that they've sold me a first batch (older model) (i should have looked better, i know... ;-) ) of the p3000s, without NFC. (Not really a problem for me since i don't really needed the NFC)
After 3days my order status still stood on processing so i asked Antelife if there was an issue with my order. They said the phone was out of stock in China but that it was still available in their warehouse in Germany. (And indeed, now they've changed the status on their online store from “available” to “out of stock”) When you buy the phone on their German webshop the phone costs around €200. They said they would be so kind to offer me a discount of €5 but that i still would have to cover for extra expenses of almost €20! In my opinion that's real crappy customer service, they should ship it for the same price as was advertised on their Chinese webshop since it was available at the moment i ordered it. (else i could've bought it on another chinese webshop)
Thereby the elephone seemed less interesting to me and so they proposed me to buy another phone...
After a long tug of war i considered buying the Xiaomi Mi4i thus paying an extra fee of €46!
Total spend at this time: around €230...
I asked them to ship it as a gift but they refused to do so.
Result, an extra tax fee of €26 and a grand total of €255 when i only planned to spend €177!
Finally the shippement took 2-3 weeks. But i guess that's quite normal.
Summary:
If you want to buy your stuff on this webshop, go ahaid!
I will never buy from it again!
Reply from Antelife2016-08-31
Dear customer, I am sorry for the problem, could you pls let me kow your order number?
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