Excellent experience
Very easy application process and prompt resolution of claim. Could not be more satisfied.
Reply from Aon Affinity Travel Practice2026-07-06
Thank you for the kind words and for taking the time to leave a review.
About Aon Affinity Travel Practice
Data updated- Website
- aontravelclaim.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 100% (16/16)
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About this business
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Written by the business, not verified by us.Is Aon Affinity Travel Practice legit?
Aon Affinity Travel Practice (aontravelclaim.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers truly appreciate how fast and easy it is to file insurance claims and receive prompt refunds without facing unnecessary complications. Many people frequently mention that the online system is straightforward and support agents are exceptionally polite and helpful. However, some customers also noted that dealing with continuous requests for extra medical documentation made the whole reimbursement process rather frustrating. A few travelers felt that getting clear updates or speaking with helpful representatives was difficult when trying to resolve pending issues. Some users experienced delays or felt the communication could be improved during these more challenging situations.
Auto-generated from all reviews of this business. For reference only.What people say
FULL REFUND RECEIVED - Aon responded quickly and approved…
Aon responded quickly and approved claim without any issues and in my favor. Excellent service and kept their word and commitment to me. The only problem I faced was technical as I had issues with submitting the application. When trying to submit the application it would cycled endlessly and I had to stop the process and retry the next day.
Reply from Aon Affinity Travel Practice2026-07-06
Thank you for the feedback Maria.
It only took AON about 5 business days…
It only took AON about 5 business days to review and approve the claim. I got my claim money easily through online deposit. Your website, right from the start, specified the documents that needed to be submitted. Great job! I will definitely use AON again!
Reply from Aon Affinity Travel Practice2026-07-06
Thanks Vino! We appreciate it.
Straightforward claims process with human help if needed.
It really helps to be able to talk to real people when you have questions about filing the claim. It took a few weeks due to delays on my end. My airline took a while res ponding. I was given options for submitting my information which was so helpful. I am a non-tech person so I found a way to get it done with the help given. Once it was approved, the payment was fast. Good service, nice people, good instructions.
Reply from Aon Affinity Travel Practice2026-07-06
We are happy to receive your feedback Jill. Thank you.
My wife had a bad fall and was treated…
My wife had a bad fall and was treated by the ships doctor. Once our regular insurance paid its portion, Aon paid the balance promptly.
Reply from Aon Affinity Travel Practice2026-07-06
Thank you for sharing your experience.
Refund process
Actually I only talked to one live AON rep during the refund process and he was very pleasant, caring, and eager to help. He gave the information I needed to complete the refund process. He was very helpful. I was pleased with the amount of the refund and felt that it was accurate.
Reply from Aon Affinity Travel Practice2026-07-06
Thank you Michael.
Cruise Cancellation
For medical reasons we found it necessary to cancel our cruise several weeks before embarkation. We had purchased the insurance and our refund was prompt and with no hassle. Health permitting, we'll be back on Avalon!
Reply from Aon Affinity Travel Practice2026-07-06
We hope so! Thank you for leaving a review Michael.
Impossible Website
The website was difficult to use and specifically the limit on file size made it impossible for me to submit the required documents. Had my tour provider )Tauck) not intervened and submitted my documents directly to their internal contact at AON, I could NEVER have completed the process.
Reply from Aon Affinity Travel Practice2026-07-07
Thank you for the feedback Leonard. We will use this to improve our process,
We were scheduled to go on a cruise and…
We were scheduled to go on a cruise and had to cancel because of sickness. AON insurance was wonderful to work with. We filled out a claim and in no time we were reimbursed for the whole trip. I would recommend working with them again in the future. TTV
Reply from Aon Affinity Travel Practice2026-06-12
Thank you for sharing your experience Terry.
Quick refund without having to provide…
Quick refund without having to provide additional information.
Reply from Aon Affinity Travel Practice2026-06-08
Thank you for your review.
NCL Cruise
They paid our claim promptly once we submitted all the paperwork! A Quick and Easy process.
Reply from Aon Affinity Travel Practice2026-06-08
Great to hear Stephen. Thank you.
Quick efficient correspondence
Quick efficient correspondence. Capable reps to help me through the process
Reply from Aon Affinity Travel Practice2026-06-08
Thank you for your feedback Michael.
Emergency cancellation due to medical emergency
I had to suddenly cancel my cruise due to my partner having open heart surgery. There were a few forms to fill out and I had to have his cardiologist fill out one form but to be honest the process was straight forward and I was able to get a full refund of my cruise cost. I recommend this travel insurance policy.
Reply from Aon Affinity Travel Practice2026-06-08
Thank you Tish.
This was my first time filing a claim
This was my first time filing a claim. The process could not have been easier. My case was resolved quickly. I had a wonderful experience!
Reply from Aon Affinity Travel Practice2026-06-08
We are thrilled to hear Denise. Thank you!
Follow the directions !
Everything that you need to provide for the refund is spelled out in their paperwork. A phone call to get one particular question was answered quickly. Refund was on time.
Reply from Aon Affinity Travel Practice2026-06-08
Good to hear Jo, thank you.
Processing of our claim was handled in…
Processing of our claim was handled in a timely and efficient manner. Thank you.
Reply from Aon Affinity Travel Practice2026-06-08
Thank you Emily.
Received payment quickly
Received payment quickly. Filling appropriate forms was somewhat confusing.
Reply from Aon Affinity Travel Practice2026-06-08
Thank you for the feedback Gary.
Satisfied Customer
Even though I had a lot of documentation to provide I felt that they understood our situation with my dad and his illness. The days ahead are filled with appointments and such. The payment was also prompt and we had a choice on how we received our refund. I apologize for taking this long to respond. I got caught up in every day, busy life.
Reply from Aon Affinity Travel Practice2026-06-08
Thank you very much Susan.
Professional
Professional, knowledgeable and easy processing my claim
Reply from Aon Affinity Travel Practice2026-06-08
Thank you for your review Rainer.
Painless process
The process was painless and my claim was resolved with money in my bank very quickly. Would recommend!!!
Reply from Aon Affinity Travel Practice2026-06-08
We are very happy to hear Annette. Thank you for sharing your experience.
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