Good experience
Everything went well once I assembled all the required information.
Reply from Aon Affinity Travel Practice2026-03-05
Thank you Terry.
About Aon Affinity Travel Practice
Data updated- Website
- aontravelclaim.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 100% (16/16)
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About this business
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Written by the business, not verified by us.Is Aon Affinity Travel Practice legit?
Aon Affinity Travel Practice (aontravelclaim.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers truly appreciate how fast and easy it is to file insurance claims and receive prompt refunds without facing unnecessary complications. Many people frequently mention that the online system is straightforward and support agents are exceptionally polite and helpful. However, some customers also noted that dealing with continuous requests for extra medical documentation made the whole reimbursement process rather frustrating. A few travelers felt that getting clear updates or speaking with helpful representatives was difficult when trying to resolve pending issues. Some users experienced delays or felt the communication could be improved during these more challenging situations.
Auto-generated from all reviews of this business. For reference only.What people say
Easy process to follow.
Reply from Aon Affinity Travel Practice2026-03-05
Thank you Stewart.
Quick and easy process and rapid…
Quick and easy process and rapid response. Process was easy and was able to navigate easily. Wasn’t able to go on my cruise so was able to recover my deposit. Recommend getting travel insurance with them
Reply from Aon Affinity Travel Practice2026-03-05
Thank you for the kind words Ellen.
Customer Service and Support
Reasonable cost, comprehensive coverage, efficient customer service, professional operation
Reply from Aon Affinity Travel Practice2026-03-06
Thank you Robert.
Fast response and excellent help when…
Fast response and excellent help when needed to receive refunds on cancelled trip due to airline failure to meet their commitment.
Reply from Aon Affinity Travel Practice2026-03-06
Thank you Jeffrey.
Took a cruise in September still…
Took a cruise in September still waiting for my claim to be paid they make it impossible I will never buy travel insurance with ncl or them again what a svam
Reply from Aon Affinity Travel Practice2026-03-03
We apologize for any issues with your claim. We have requested additional information in order to find your specific claim and review the details. As we have not received a reply, please contact us directly to proceed with a review of your claim. Thank you.
I had to cancel a trip due to medical reasons
I had to cancel a trip due to medical reasons. I recently submitted a claim to AON. They were prompt in sending an approval and payment. Customer service was helpful in giving direction and clarification. I was very pleased with the outcome.
Reply from Aon Affinity Travel Practice2026-03-03
Thank you Mary.
I had two claims
I had two claims, one for 2023 and one for 2025. Luckily I still had the paperwork for both of them. Although scanning into the system was tedious, the overall process was outstanding and the customer service was superb.
Reply from Aon Affinity Travel Practice2026-02-06
Thank you very much Joree.
The experience with Aon Travel was…
The experience with Aon Travel was great in an assistant with the refund after illness, I really appreciate it. Everything that they did to help get the refund.
Reply from Aon Affinity Travel Practice2026-02-06
Thank you Patricia.
Very Pleasant Surprise!
I was worried that reams of documentation would be required, like all the unnecessary papers insurance companies often require to make it difficult to make a claim. I was delighted that only the reasonably expected things were needed, and payment was super prompt, as in a few days.
Reply from Aon Affinity Travel Practice2026-02-06
Thank you for sharing your experience Ann.
Had booked a cruise on Norweign to…
Had booked a cruise on Norweign to Bahamas Dec 17-21; but on Dec 12--diagnosed, then treated with flu (H3N2)--really bad nasty bug. A week later, when I rejoined the 'human race' I began filing for insurance reimbursement for cancelled trip. Process was straight forward, provided medical encounter form, diagnosis, and treatment, receipts (and prior re-reimbursements related to this trip, shore excursions etc). All but about $50 was refunded, If you choose electronic deposit--refunds were deposited within a week.
Reply from Aon Affinity Travel Practice2026-02-06
Thank you Elizabeth.
They served me well!
Professional, friendly, prompt response
Reply from Aon Affinity Travel Practice2026-02-06
Great to hear Dr.
A VERY grateful customer
I am so grateful to AON for processing my claim so fast and the process was easy to follow as long as you have all the necessary documentations.
Reply from Aon Affinity Travel Practice2026-02-06
Thank you so much for the kind words.
I have been trying to get reimbursed for a Mediterranean cruise due to plane out of service
I have been trying to get reimbursed for months for a trip cruise to the Mediterranean on WindStar. My flight on American Airlines from ORD to Barcelona was eventually canceled after 6 hours on the tarmac due to a defective part on the aircraft. AA provided me verification of the flight cancellation and stated that due to the flight cancellation 'Mr Hayes was unable to complete his trip". this was provided as well a proof of costs to AON. I have been waiting months and have sent several emails to the company. They then wanted proof from AA that the plane went out of service. That was included on the AA verification sent to them. If I don't receive a positive response from this company, perhaps you may tell me the address for their agent that accepts service of process. 02/05/2026- After filing a complaint, Aon sends a joke of an email saying they are sending me a check for $1800! What a rip off on a $5300 claim
Reply from Aon Affinity Travel Practice2026-02-03
Thank you for providing additional information. Our team is reviewing and will be in touch directly with you. We have requested additional information from you in order to research this further. Please reply to the TrustPilot system or contact us directly.
My husband planned an anniversary trip…
My husband planned an anniversary trip to Alaska. I have a rare disease that affects mobility and several weeks before the trip I was having difficulty with standing. So I was unable to go with him. We tried to let my brother go in my stead. Now trying to get a real claims adjuster to speak with me seems impossible. They want docs that I have explained I can't get and they keep sending the same request. How many time does someone need to explain to a phone rep that this is not going to happen? I can't even find info on whom the VP of travel claims is.My stress of this whole process sends me into fits of crying. We have used travel insurance before and received refunds for this very reason, but this company...
Reply from Aon Affinity Travel Practice2026-02-03
Our team will be reaching out to you directly to advise next steps. Please send any documentation requested to [email protected] Please send us claim or reference number. We have requested information from you in order to identify your claim.
It was a very enjoyable experience.they…
It was a very enjoyable experience.they communicated what they needed from me. It was clear and concise. It was a very enjoyable experience from start to finish. I would recommend them to anyone.
Reply from Aon Affinity Travel Practice2026-02-06
Thank you Mark.
Aon kept me updated on the status of my…
Aon kept me updated on the status of my claim, they also informed me when additional information was needed.
Reply from Aon Affinity Travel Practice2026-02-06
Thank you Beverly.
We had to recently cancel a long…
We had to recently cancel a long planned trip just 5 months before we were to leave due to unexpected surgery. AON was contacted regarding our cancellation penalty. They immediately provided me with the required form to be filled out by the surgeon. I submitted the completed form and AON promptly refunded the cancellation fees for both myself and my wife. I would highly recommend AON if you want peace of mind for your next trip.
Reply from Aon Affinity Travel Practice2026-02-06
Thank you Clayton.
Claim process was quick and easy
Filing and processing this claim couldn't have been much easier. The only part that was a bit difficult was understanding what was needed on the physician's statement. Some of the information was difficult to get due to this being an emergency medical issues involving several different medical personnel and tests. In the end though, the form was completed as best we could, signed off by our physician, and accepted by AON. Full re-imbursement for pre-paid travel expenses came within a few days.
Reply from Aon Affinity Travel Practice2026-02-06
We love to hear that you thought the process was quick and easy. Thank you Steve.
It was a very organized and clear…
It was a very organized and clear process and very helpful customer service , patient with my non stop questions.
Reply from Aon Affinity Travel Practice2026-01-13
Thank you Daniela.
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