Artsy is a free online platform for collecting and discovering art.
Written by the business, not verified by us.Artsy (artsy.net) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is good. 76% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-02.
Reviewers had a great experience with this company. Customers frequently praise the extremely fast delivery times and the wonderful care taken to securely package their delicate art purchases for safe arrival. Many reviewers also emphasize that customer communication is consistently prompt, and the overall transaction process feels remarkably smooth, highly professional, and entirely satisfying. Some people were dissatisfied with missing documentation, noting that items sometimes lacked valid certificates of authenticity or experienced unexpected administrative obstacles. A few consumers also experienced occasional challenges regarding shipping carrier logistics, unexpected package sizes, or slightly clunky communication during the purchase procedure.
Auto-generated from all reviews of this business. For reference only.The insistence of the protection team on helping. On not letting me stay with a confusing experience. On understanding my questions fully and making things right. When they say protection, they mean it. Thank you!
Hi Anjanette, thank you so much for your feedback! We really appreciate you taking the time to leave a review, and hope you continue to enjoy exploring Artsy.
Hi Richard, thank you! We really appreciate you taking the time to leave a review.
The print arrived precisely when predicted and in perfect shape. Valerie Larko is using a good service. She's a smart one. Thanks Dorothyann Coyne
Hi Dorothyann, thank you very much for your feedback! We really appreciate you taking the time to leave a review.
The painting was misrepresented and arrived damaged. It took two months and a hundred emails to resolve. Artsy only responds to emails once a week. And they require photos to be sent as email attachments (no upload portal) -- but emails with attachments are frequently sent to spam by their spam filter. Emails with Dropbox links are also sent to spam and the associates don't check their spam folders. Since they only respond every 7 days, it's very difficult to learn whether they have received your messages. You can't reach a human by phone. You can leave a voicemail but no one ever calls you back. Such a painful miserable experience. I would NEVER purchase anything from them again.
Hello, thank you for taking the time to share your feedback, and we’re sorry to hear about your experience. We can see that a member of our team was already in direct contact with you and is actively reviewing the matter. We’ll continue working with you to reach a resolution and if you have any further questions, please feel free to follow up via your existing email thread.
Hi Susan, we're very pleased you had a great experience. Thank you so much for leaving a review, and we hope you continue to enjoy exploring Artsy!
Hello, thank you for your feedback! We really appreciate you taking the time to leave a review.
Hi Steven, thank you for your feedback! We really appreciate you taking the time to leave a review.
Great communication and easy transaction. Everyone involved wanted to ensure I was satisfied with the purchase, shipping and safe arrival of fantastic art pieces.
Hi Steven, thank you, we appreciate you taking the time to leave a review! We hope you continue to explore and enjoy Artsy.
Bought a piece through Artsy. Initially very good but their offer/counteroffer is clunky. When I submitted a 2nd counteroffer, I then decided I couldn't be bothered , yet I could not accept the seller's prior counteroffer- I had to wait until mine had expired thus possibly irking the seller. Responses to e mails slow or non existent. At the finish , all done fine, so a good site but IT and comms needs improving (where have I heard of that before- like,all the time)
Hi Jerry, thank you for your feedback! We really appreciate you taking the time to leave a review. Please feel free to reach out to our Support team at [email protected] if you have any questions at all.
Hi Dawn, thank you for your feedback! We really appreciate you taking the time to leave a review.
Was most happy to have this piece in my house
Hi Roger, thank you for your feedback! We really appreciate you taking the time to leave a review.
I had made a lower bid on a picture, and it seemed to be accepted, but when I went to verify the purchase, it used the original price. Not a big deal, but unfortunate.
Hi Paul, thank you for your feedback. We're sorry for any confusion and are glad to help if you have any questions. Please feel free to reach out to our Support team at [email protected].
A very positive experience overall. The artwork matched the description, communication was prompt and helpful, and the delivery was handled professionally. Everything went smoothly from purchase to arrival. I would happily use Artsy again in the future.
Hi Alexandra, we appreciate you taking the time to leave a review! We hope you continue to explore and enjoy Artsy.
Located a long sought after print which looked like an original. However, I had to buy the $2k+ print to verify that. It came with virtually no documentation, other than the Artsy email.
Hi David, thank you for sharing your experience. We're glad you were able to find a work you'd been searching for. Documentation can vary from piece to piece, and not all artworks are issued with a certificate of authenticity unless this is noted in the listing. Collectors are always welcome to contact the seller through Artsy prior to purchasing to confirm documentation or any other specifics that may not be listed. If you have any questions, our Support team is available at [email protected].
The service was fast and everything was delivered as described.
Hi Alexandra, thank you for taking the time to share your feedback. We hope you continue to explore and enjoy Artsy!
Easy transaction and delivery. The piece was extremely well packed and arrived quickly and without a scratch.
Hi Douglas, we appreciate you taking the time to leave a review! Thank you for your feedback.
Artsy states that they will provide a certificate of authenticity for the works represented on their sites. In my interaction with them, they failed to provide a Certificate of Authenticity, and when I pushed them on it and withheld payment, they ceased to work to provide an industry accepted certificate of authenticity and stated that an opinion letter is as good as a COA. I am fighting this now. The actual gallery who presented the piece indicated that they would obtain a COA and provide that to me. Artsy stopped them from doing so... stating that there was no requirement. I do not trust Artsy. I do not recommend. Go through your normal gallery connections to ensure that you can have a good experience and get the documentation that you need to support your pieces.
Hi Catherine, we’re sorry to hear this experience was frustrating. In this case, the artwork was fulfilled as described, and no evidence of authenticity concerns was identified or presented. Artsy worked closely with the gallery and took steps beyond standard policy requirements to support you and work toward a resolution. Once a chargeback was initiated on your side, the matter was required to proceed through this formal dispute process. Both the gallery and our team had actively assisted prior to that point. If you have any further questions, you’re welcome to follow up via the existing email thread.
Great user experience, just-right amount of information, smooth purchase process
Hello, thank you for your feedback! We really appreciate you taking the time to leave a review.
Lauren was super helpful! - responsive - knowledgeable - answered all my questions - easy transaction - shipping was fast
Hi Carolina, we appreciate you taking the time to leave a review! Thank you for your feedback.
I experienced a complex issue with an artwork purchased through Artsy involving condition, documentation, and international shipping. Once the matter was escalated, Artsy’s Trust & Safety team took the concerns seriously. Communication throughout was professional and careful, and Artsy worked persistently with the gallery to reach a fair resolution, which ultimately included a full refund. I was particularly impressed by the clarity and integrity shown during the later stages of the process. Overall, the experience gave me confidence that Artsy does stand behind buyers when genuine issues arise, and I have since made further purchases with confidence in Artsy’s platform.
Hello, thank you so much for your thoughtful feedback. We’re really pleased to hear you felt supported, and we hope you have a great time continuing to discover and collect through Artsy. Thank you again!
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