Securely packaged artwork.
Reply from Artsy2025-08-15
Thank you, Linda! We appreciate you taking the time to leave a review.
About Artsy
Data updated- Website
- artsy.net
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 56 reviews
- Replies to negative
- 100% (20/20)
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About this business
Artsy is a free online platform for collecting and discovering art.
Written by the business, not verified by us.Is Artsy legit?
Artsy (artsy.net) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is good. 76% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the extremely fast delivery times and the wonderful care taken to securely package their delicate art purchases for safe arrival. Many reviewers also emphasize that customer communication is consistently prompt, and the overall transaction process feels remarkably smooth, highly professional, and entirely satisfying. Some people were dissatisfied with missing documentation, noting that items sometimes lacked valid certificates of authenticity or experienced unexpected administrative obstacles. A few consumers also experienced occasional challenges regarding shipping carrier logistics, unexpected package sizes, or slightly clunky communication during the purchase procedure.
Auto-generated from all reviews of this business. For reference only.What people say
Good coordination with gallery and…
Good coordination with gallery and artist. They considered my offer quickly and shipped quickly too
Reply from Artsy2025-08-15
Thank you, Anthony! We appreciate you taking the time to leave a review.
An original art piece by…Hunt Slonem
We purchased an original art piece by Hunt Slonem. Expensive. Antique frame. The piece was shipped FedEx in bubble wrap and a cardboard box. It was not crated as any expensive, original art piece with an antique frame should be shipped. Of course the frame arrived badly damaged. Thankfully the art itself was ok. I contacted Artsy.net who replied quickly that they were there to assist. Through several back and forth conversations, Artsy.net facilitated an acceptable compromise between us and the gallery. Artsy.net stands behind their promise. I will buy through Artsy.net again. I will not by art from this gallery however.
Reply from Artsy2025-08-08
Hi Phil, thank you so much for leaving a review! We appreciate your feedback.
Great access to a large variety of…
Great access to a large variety of works from around the world.
Reply from Artsy2025-08-08
Hi Jeff, thank you for taking the time to leave a review! We appreciate your feedback.
Great platform but faced a logistical…
Great platform but faced a logistical nightmare for artwork purchase. Art was sent to the wrong address and only managed to receive it after multiple emails between the gallery, Artsy, and the delivery company
Reply from Artsy2025-07-18
Hi Artur, thank you for taking the time to share your feedback. We're sorry to hear there was a delivery issue with your order - we completely understand how frustrating that must have been. It appears the delay was caused by a clerical and routing error with FedEx, but we’re glad we were able to resolve the issue and ensure the artwork reached you safely. We really appreciate your patience and understanding throughout the process. If you have any further feedback, we’d love to hear from you at [email protected].
Smooth transaction
Smooth transaction, received my print fast and well packaged. World Class
Reply from Artsy2025-07-18
Hi Christian, thank you for leaving a review! We appreciate your feedback.
Impeccable Communication!!!
Courteous- timely emails in the process of purchasing and shipping--always made me feel like they would help in any way possible with the transaction, i.e. change of address with mailing, opportunity to pick up Artwork and waive shipping charges. Can't wait to visit their gallery one day! 😊
Reply from Artsy2025-06-20
Hi Debbi, thank you for leaving a review! We appreciate your feedback.
Top Drawer
Great service. Fantastic picture. Could spend a fortune with them !!!
Reply from Artsy2025-06-20
Hi JH, thank you for your review! We appreciate your feedback.
Excellent Customer Service from Artsy
I'm very satisfied with Artsy. Although I had a minor issue with the delivery, their support was excellent — quick, helpful, and very professional. They guided me through every step and made sure everything was taken care of. Overall, a great experience, and I’m already looking forward to my next purchase!
Reply from Artsy2025-06-06
Thank you, Lucas! We appreciate you taking the time to leave a review.
Bought a Lee Friedlander photograph…
Bought a Lee Friedlander photograph from Lawrence Miller Gallery in the US arrived in the UK the same week. Kept informed throughout purchase.
Reply from Artsy2025-05-16
Hi Ian, thank you for your review! We appreciate you taking the time to leave this feedback.
Good tracking!
Informed all the way from purchase to delivery.
Reply from Artsy2025-05-16
Hi Mdsk, thank you for your review! We appreciate your feedback.
Enjoyed my first collecting experience…
Enjoyed my first collecting experience through Artsy. Would recommend and buy again.
Reply from Artsy2025-05-16
Hi Eric, thank you for your review! We appreciate your feedback.
Great experience
Wendy at Artsy went out of her way to help me with a special request-she's the best! I had a great experience ordering through Artsy and will definitely use them again.
Reply from Artsy2025-04-18
Hi Bruce, thank you for your review! We appreciate your feedback.
Artsy Comes Through!
Artsy has proven to me that it stands behind its sales. I had an issue with a vendor and Artsy’s customer service was prompt and efficient in resolving the issue. I feel confident in buying from Artsy again!
Reply from Artsy2025-04-18
Hi Beth, thank you for your review! We appreciate your feedback.
App is nice for browsing only
App is nice for browsing only, I would not buy through it again. When purchasing an artwork you are stuck between Artsy, Arta (their shipping company?), DHL (the carrier in my case), and the gallery. When something went wrong with the customs, as was the case for us, it was incredibly difficult to reach the right party as everyone claimed someone else was responsible. Artsy's automated updates on the delivery were wrong and unhelpful. Once you get hold of an actual person, they were helpful, but good luck getting there as they ignored emails and do not provide a phone number to contact them. Artsy also charged us over €1200 to ship an artwork from the EU to the UK. If this was a dedicated art delivery service, this price would be completely justified, but it was literally sent as your box-standard DHL shipment, which would not cost more than a few hundred € for this route. I guess that's where they make their margin. Use the app for browsing and then contact the gallery directly to facilitate the purchase.
Reply from Artsy2025-04-18
Hi there, thank you for taking the time to leave a review. We’re sorry to hear about the issues you encountered during your order. As outlined by our team, certain fees related to shipping and customs are charged separately by the carrier. Your feedback has been shared internally to help us improve the overall experience. If you have any further questions, feel free to reply to the existing email thread or contact us at [email protected].
I got an automated response that did…
I got an automated response that did nothing to look into the urgency of the matter
Reply from Artsy2025-04-07
Hello, thank you for your review. I can see that our team responded with instructions on how your concerns can be resolved. Another team member will follow up in due course to answer any further questions you may have.
Excellent communication and clarity…
Excellent communication and clarity around delivery from the start.
Reply from Artsy2025-04-03
Hello, thank you for your review! We appreciate your feedback.
Great works and give a chance to buy in…
Great works and give a chance to buy in low as well. Additionally if I saved a lot then give an excellent down price. It makes me happy. Also response is very quick and kind to know what proceed. It makes me safe feeling. Thanks all your wonderful works
Reply from Artsy2025-04-03
Hi Kevin, thank you for your review. It's great to hear that you're enjoying your Artsy experience!
Great experience and customer service
Great experience and customer service. Everything went smoothly and Lake support has been excellent! Thank you very much
Reply from Artsy2025-03-28
Hello, thank you for sharing your experience with Artsy! We appreciate your feedback and will be sure to pass this along to the team.
I love how easy the app is to use
I love how easy the app is to use. I wish it was required for a certificate of authenticity to be uploaded or at least proof of one. It’s been a pain requesting them from galleries. Should be required to be sent with artwork or to be able to download.
Reply from Artsy2025-03-13
Hi Mel, thank you for your feedback, we appreciate you taking the time to share! If a listing is confirmed as coming with a COA, the COA should be sent to you without the need for you to follow up. This feedback has been passed along to our team so that we can ensure sellers are sending COAs when required. In the meantime, if you'd like any assistance with an order, please reach out to us at [email protected].
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