Artsy

Arrived quickly and well packed.

I could not finish my purchase because of technical problems with the credit card processing system.

I could not finish my purchase because Artsy had problems with its payment system. A few days later, I was notified about this issue when the gallery contacted Artsy to resolve the problem. I have still not finalized the transaction with the gallery (Sobering Gallery in Paris).

I sold a piece a year ago no problem

I sold a piece a year ago no problem, it was a good service all in all. I’m not sure what’s happened since, extremely slow contact to each email, literally months and I want to sell several pieces £5,000+

I'm represented on ARTSY through a…

I'm represented on ARTSY through a gallery, and while it's a well-known platform in the art world, I feel that the visibility of artworks could be improved. The interface is user-friendly, and it's great to be showcased alongside other international artists. However, discoverability is limited unless the gallery actively promotes the artworks. Without external marketing efforts, it can be challenging to generate strong engagement and sales. Overall, a good platform for exposure, but it requires additional effort from galleries and artists to maximize its potential.

Question not answered.

Question not answered but followup was helpful.

barbara gilUnited Kingdom · 1 review · Experienced 2025-02-11 · Posted 2025-02-12

Shocking service

Shocking service, no one accountable. 20 days to get a response after waiting another 10! They didn’t inform all customs requirements needed until they found a buyer, delaying the whole process. The list goes on. Stay away from Artsy

chun fuHong Kong SAR China · 1 review · Experienced 2024-12-20 · Posted 2025-01-24

Does NOT respond to emails + calls - BEWARE!!

On Dec 20, 2024, I took part in the Saatchi Collection: Auction In Aid of Great Ormond Street Hospital Charity, (Part III). I won SEVERAL lots (lots 66, 106, 107, AND 143), and my credit card was cleared on Dec 23rd. Unfortunately, nobody contacted me regarding delivery; in short, they took my money WITHOUT delivering the goods. I wrote to Artsy on Dec 21, Dec 30, Jan 2nd, Jan 5th, Jan 8th, Jan 13rh, Jan 15th, Jan 20th, Jan 21, Jan 23. I even called them long-distance by phone 3 times during their supposed working hours. Unfortunately, NOBODY came back to be regarding delivery. I gave them an ultimatum that, unless they would I would go to social media to vent my frustrations. I am still hoping that they can come back to me because I truly like the pieces I bought. To all those who may think that I am lying, I CHALLENGE Artsy to provide evidence that I am lying and to sue me for defamation. I await your reply, Artsy. In the meantime, BEWARE of dealings with Artsy! They are SCAMMERS that do NOT deliver!! C.

Nelli GaribyanUnited States · 1 review · Experienced 2025-01-23 · Posted 2025-01-23

So far my gallery experience with Artsy…

So far my gallery experience with Artsy is TBD but my personal experience with my rep, Hunter, has been fabulous. He is efficient and attentive and does not shy away from meeting with me and my team.

Riccardo AlbizzatiItaly · 11 reviews · Experienced 2025-01-16 · Posted 2025-01-16

A prompt reply that solved my issue in…

A prompt reply that solved my issue in 24 hours. Very nice and kind staff. I’m really satisfied!!

Highly recommended

Artsy was fantastic with my recent purchase. The communication was prompt and professional. Also, when they were not able to answer one of my questions, they quickly had the gallery respond. My art was packed very carefully and arrived quickly even during bad weather. Artsy and Haven Gallery are highly recommended!

I love it

It allows me to discover artists from everywhere. Simplified and secure purchasing

Starting to think it's not even a real…

Starting to think it's not even a real site. I have an authentic jeff koons sculpture that i tried to list twice on their site. Once a month ago and once two weeks ago. Both are still pending. Nobody returns emails, calls, texts. If it is legit, they're terrible at running a business.

Easy checkout and fast delivery

Lousy follow-up

I've purchased $50,000 in paintings over the last several months and yet they won't respond to an email questioning why I have to pay a $100 Fedex charge when Artsy received $650 from me for shipping.

Alexander HoflackBelgium · 12 reviews · Verified · Experienced 2024-11-07 · Posted 2024-11-09

If i would buy again with Artsy yes 100%

The fast respons,superb condition of the litho and very good service about package and shipping,if i would buy again,yes absolutely with Artsy,Regards Alex

Michael WilsonUnited States · 2 reviews · Experienced 2024-10-31 · Posted 2024-10-31

Problem solved very quickly!

Marian Lee was instrumental in solving an issue with a damaged art piece. Her and the team at Artsy were wonderful to deal with and I will be definitely purchasing more art through them in the very near future!

Dealing with Artsy directly — not good

I’m a long time viewer of Artsy and have bought a number of works directly from galleries listed there— never a problem. The one time I have had to deal with Artsy directly tho has been a terrible experience. I bid on a work and won. The CC on file tho no longer was valid, which I didn’t realize, and I got an email two days later saying the payment didn’t go thru and could I update. I did and I emailed them that I had. No response, no new charge. I emailed again and again and again. Nothing. I can’t reach anybody by other means — they seem to have no customer service number and… I’m waiting. I would hate to lose the art but even more so, their lack of response makes me wonder whether I would ever even consider selling through them. There’s no excuse for their lack of professionalism, not in this industry.

굿뜨South Korea · 1 review · Experienced 2024-10-22 · Posted 2024-10-22

Kind and quick

Kind and quick I'm quite pleased.

I signed my small gallery with this…

I signed my small gallery with this platform in June. After paying over $400 per month and not seeing any movement or interest I wrote to my advisor to cancel me (since they will t let you do it electronically) they did not cancel only keep charging me and ignoring her requests. What am I supposed to do? I’ve cancelled how they said I can and all they do is ignore the requests to terminate. This company is not a good company. I do not recommend them on any level. Dishonest people in their billing department. As of November after declining the payment with my cc the monthly charges stopped and I got a 3 month $1250 early termination bill. I believe this is how the company makes a lot of its money. Have a NEWGallery page in your site. Do anything for the little galleries you are so aggressively recruiting. Good luck to any small gallery trying to get attention on the platform.

Serena Bartolucci RubinoUnited States · 1 review · Experienced 2024-10-15 · Posted 2024-10-16

Exceptional service navigating a missed delivery

My order shipped earlier than anticipated and required a signature. The Artsy Team replied over a holiday weekend to present options on how they could facilitate the delivery and were super responsive and kind. A+ service! Despite me catching the final delivery attempt, I was very impressed with their communication and efforts to facilitate a smooth delivery.