Artsy is a free online platform for collecting and discovering art.
Written by the business, not verified by us.
Is Artsy legit?
Artsy (artsy.net) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is good. 76% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the extremely fast delivery times and the wonderful care taken to securely package their delicate art purchases for safe arrival. Many reviewers also emphasize that customer communication is consistently prompt, and the overall transaction process feels remarkably smooth, highly professional, and entirely satisfying.
Some people were dissatisfied with missing documentation, noting that items sometimes lacked valid certificates of authenticity or experienced unexpected administrative obstacles. A few consumers also experienced occasional challenges regarding shipping carrier logistics, unexpected package sizes, or slightly clunky communication during the purchase procedure.
Auto-generated from all reviews of this business. For reference only.
Marian was very understanding and helpful. While I still wish that sellers would be required to provide some provenance indicating authenticity and aiding the future record-keeping of artworks, Marian did all she could in making the sale fair and trustworthy.
Reply from Artsy2025-12-19
Thank you so much for taking the time to share your feedback! We're really glad to hear that you felt supported throughout the process. We hope you continue to enjoy exploring and collecting on Artsy.
Item was delivered without a valid COA. The letter that accompanied the piece could not be used as a COA. Lack of an authentic COA significantly decreases the value of the piece. I am in contact with Artsy now to 1) get the COA from the piece publisher or 2) provide instructions for return of the piece.
Reply from Artsy2025-12-12
Hi Catherine, thank you for taking the time to leave a review. This order was fulfilled exactly as listed, and our team has reached out to request any evidence supporting your concerns. We have not yet received this, and we do require such information in order to review the matter further.
We understand this situation is frustrating, and we welcome your feedback. If you would like to discuss this further or provide any supporting documentation, please feel free to get in touch with us directly in the existing thread.
As in all my previous experiences Artsy is the best from start to finish with their excellent service.
Only use Artsy, that's my advice
Reply from Artsy2025-11-13
Hi Bryan, thank you so much for your feedback! We’re glad to have you as part of the Artsy community - we hope you continue to enjoy exploring the platform.
Artsy makes my purchase easy and the shipping is great.
Reply from Artsy2025-11-07
Hi Sue, thank you for sharing your feedback. We’re glad to have you as part of the Artsy community and hope you continue to enjoy exploring the platform!
I purchased a painting which arrived a bit worse for wear through the shipping process. Artsy responded immediately, asked me what I was interested in doing to resolve it and offered a very generous partial reimbursement to have the painting repaired by a framing shop of my choice. All of the communication was timely, courteous and clear. Would absolutely work with them again.
Reply from Artsy2025-08-22
Hi Ben, thank you so much for leaving a review. We appreciate your feedback and hope you enjoy continuing to explore Artsy!
My third and certainly final purchase from Artsy. I wish I had the option to give a negative star rating. Fed Ex didn't deliver the art work, alleges I signed for the package when I wasn't even home at the time of delivery which I can prove. The "resolution guarantee" could take up to 8 weeks, meanwhile I've paid in full for artwork I never received.
Reply from Artsy2025-08-15
Hi DL, thank you for leaving a review. As mentioned in our prior communications, a formal case has been opened with FedEx regarding your delivery. Their investigation process — which we are required to follow — can take several weeks. While we understand this timeframe is frustrating, it is necessary for the claim to be properly reviewed and resolved in line with protocols.
We take delivery issues seriously and will continue to monitor the case closely, ensuring you are updated as soon as there is any progress. Although we cannot accelerate the carrier’s process, please be assured we are committed to seeing this through to resolution. Please don't hesitate to reach out directly should you have further concerns or questions.
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