I have always had good service
I have always had good service, delivery and always beautiful dolls.
Ashton-Drake (ashtondrake.com) has a 4.1 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 75% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I have always had good service, delivery and always beautiful dolls.
Very easy ordering process. However I still haven’t received a confirmation email for my order.
I love their dolls, and the artists they use. Made well, durable, just gorgeous.
I am receiving a lot of emails for future purchases, but am still waiting for details about my initial purchase.
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at [email protected] with the order information or your full address, with a description of the issue so we can look into this for you! -Gillian
I am sorry you haven't received your order! Please reach out to us via email at [email protected] with the order information or your full address, with a description of the issue so we can assist you! – Anna
The dolls are gorgeous. The details describing each one are exact; you know exactly what you're getting. They are so beautifully detailed you're waiting for them to actually move like a real baby. The quality is exquisite; not only the doll but also the clothes and accessories. What makes it even better is you can make monthly installments on your purchase. Keep up the good work Ashton-Drake.
I didn’t like the hardsell to join . I didn’t understand if the rebate was another run around to get you to join. I just wanted a clean transaction. There was also no gift wrap since this was a gift going directly to recipient. I received this survey and as yet no confirmation of order
I am sorry you didn't receive a confirmation email; it may have filtered to the spam/junk folders. Please reach out to us via email at [email protected] with your full address and a description of the issue so we can assist you! – Anna
Very easy to order and pay (credit card). The quality of the Harry Potter figures are excellent!
I love all the babies I have bought from you and so does my autistic disabled son, he even has his own collection
I just stopped by Ashton-Drake for the first time, and I am absolutely blown away! The realism of the dolls is even better in person than in the photos. You can instantly tell how much care goes into the hand- painted features after watching their video. The delicate rooting of the hair and the weight of the dolls, which makes them feel so life like, it makes you want to hold them. At this time, I had to make a purchase of a doll, and another Item and cannot wait to receive them! I highly recommend!
I’ve ordered from Ashton Drake multiple times over the years, I’m never disappointed in quality, craftsmanship, price and shipping time.. I will continue to order from this company in the future.
Ordering from Ashton Drake was easy. Dolls are good quality. Pricey but its worth it for the good quality. Excited about getting a monkey.
Ashton Drake galleries have the nicest, cutest products to offer their customers.
Tiffany is the sweetest baby ,But not as cute as I expected her to be . Judging from the picture that was shown.Also her face tone looks a little off . It looks like she has on foundation. My opinion ,
I ordered a gift for my granddaughter’s birthday on 04/28/26. Her birthday is 05/12/26 and it was never delivered. I reached out today and was told it was on back order and would not be available until August! I was never told that!
Hello, I am very sorry to learn your order is delayed! Please reach out to us via email at [email protected] with the order information or your full address, with a description of the issue so we can look into this for you! -Sadie
I ordered the Banks baby doll for my granddaughter and she loves him! His little happy face made her day! The quality of this doll is amazing! She noticed a big difference in the weight of this doll. I’ll be ordering more dolls!
The customer service received, quality of product ordered, and speed in which I received it were all excellent. The personalization was exactly as I requested, and the issue I did have was resolved in less than 3 days. I opted for email, so I expect calling would have expedited the process, but I tend to write more clearly than I speak, so 3 days was quite quick for me
We’re so pleased to hear that you are happy with your order! If you post any pictures on social media, we would love if you tag us or share them with us. We love to see the different ways people enjoy their collectibles! - Chelsea
208 reviews matching