Everything! I live Aston Drake dolls
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About Ashton-Drake
Data updated- Website
- ashtondrake.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 208 reviews
- Replies to negative
- 100% (39/39)
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Is Ashton-Drake legit?
Ashton-Drake (ashtondrake.com) has a 4.1 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 75% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Easy to buy from
The website is incredibly easy to navigate and they make the checking out process so easy
I love Ashton-Drake babies it’s easy to…
I love Ashton-Drake babies it’s easy to order n the babies r so beautiful n life like every one is so nice
Dobby
Easy ordering
Quick and easy
No confirmation email or doll
I did not receive confirmation email for my order, I have not received the doll or any updates on my order.
Reply from Ashton-Drake2026-06-10
Hello, I am very sorry you have not been able to check on your order! Please reach out to us via email at [email protected] with the order information or your full address, with a description of the issue so we can assist you! -Sadie
How can I rate them haven’t received…
How can I rate them haven’t received the item yet. I guess very slow to deliver the ite
Reply from Ashton-Drake2026-06-08
Hello, I am sorry to hear that you have not received your order! Please reach out to us via email at [email protected] with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
Your website is clunky
Your website is clunky, and your account creation process is bad.
Reply from Ashton-Drake2026-06-08
Hello, Thank you for letting us know! If we can be of further assistance to you, please reach out to us via email at [email protected] with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
I love Ashton-Drake Dolls they make me…
I love Ashton-Drake Dolls they make me feel like I have a real baby since I can’t have one of my own.
Do not have the item yet cannot tell you my experience
Not receive my item yet therefore, I cannot give you a review yet until I get my item. Thank you.
Still have not received my order.
Reply from Ashton-Drake2026-06-05
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at [email protected] with the order information or your full address, with a description of the issue so we can look into this for you! -Gillian
Very easy to deal with items always…
Very easy to deal with items always arrive packed well and with care
They charged me shipping THEN said my…
They charged me shipping THEN said my order qualifies for free shipping after I completed the order!
Reply from Ashton-Drake2026-06-02
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at [email protected] with your order information. -Layne
I ordered a doll as a Christmas gift…
I ordered a doll as a Christmas gift from Santa received Dec.2025 the head fell off and traumatized her contacted customer service April 13-2026 they said that they would send a replacement doll would be shipped no later that May 1 got a post card that stated something happened in delivery that it would be shipped May 25 called today to see if shipped automated said would be shipped June 25 2026 how do you explain all the delays on a Santa gift .if I could leave a minus 5 star I would. Worst company I have ever dealt with.
Reply from Ashton-Drake2026-06-02
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at [email protected] with your order information. -Layne
I went to order 2 dolls that said new…
I went to order 2 dolls that said new for birthday party. After completely sale I went to check on status anc it shows shipping in August. I can’t wait until August and no where did it mention that doll wasn’t in stock
Reply from Ashton-Drake2026-06-03
Hello, I am very sorry to learn your order is delayed! Please reach out to us via email at [email protected] with the order information or your full address, with a description of the issue so we can look into this for you! -Sadie
I chose just 4 stars because I never…
I chose just 4 stars because I never received a confirmation of my order.
Wonderful products but bad shipping policy
Wonderful products but shipping is a bigger issue for me! It is way too high and No combined shipping is a terrible policy. It keeps me from buying more. They should offer a lower shipping if someone does not want the guaranteed free return shipping. You are just paying for that option up front whether you want it or not. I just ordered a set of 7 items that are all about 4” with one 12” and separate shipping on each added up to over $60! (And it’s slow mail). Then they try to extort you to sign up immediately for free shipping reimbursement up to $25 by signing up & paying a monthly membership fee of $16.95 a month???!! If they want more business they should fix this. I don’t know if any other business that does this. To me this is like a way to profit on shipping which is wrong, IMHO. Too bad as I love their stuff. Follow up 6/1/26: received most of my orders according to all my tracking. Two things that match tracking I have still show almost here. But 2 items I ordered 2 of each and only one of each arrived for those tracking numbers. Checked on PayPal and was charged for 2 each of these small dolls. But only got 1each. Almost an hour trying to get help online with pics submitted & no response so I called in. Long wait and told “be patient they are still coming,” but could provide me no additional tracking. Said system will only generate 1 tracking for multiple items, so even though I was charged for two, and supposedly all shipped at same time, according to the tracking on their site, my order was received. But only half what I paid for. They do not have additional tracking for me. So there is no proof they were really sent! No guarantee or safety for me?! What if I do not receive or never arrive or lost in mail , heaven forbid. CS rep “guarantees they will arrive,” & “ this is just how it’s done for multiple items of one thing.” So I guess they never make mistakes. Let’s hope so. SMH
Reply from Ashton-Drake2026-06-01
Hello and thank you for your feedback! We charge shipping & services on all of our products separately. I am sorry for your concerns regarding shipping and services. Shipping and service charges include apportioned shipping, order processing, returns processing, credit services, customer service, and other costs related to serving you at your home. -Sadie
Customer service
I put an order 9 days ago, the Bradford company that handles your orders was beyond frustrating because of a mistake they made and a confusion about my address and the shipping address. I have a primary address and one temporary address. I used a card that I have been using for over 23 years with the same billing address… I had to cancel the order after 30 minutes phone call with them. I had to put a new order since my Granddaughter was promised to get that doll. I still didn’t get the order number or any confirmation from you. This is the first for me since I started on line shopping. It is really frustrating. Thank so much in advance for paying attention to those matters … Amal Shehata
Reply from Ashton-Drake2026-05-30
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at [email protected] with your order information. -Layne
communication is the worst.
Reply from Ashton-Drake2026-05-30
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at [email protected] with your order information. -Layne
Beautiful dolls and accessories!
The dolls and accessories are spot on! I am excited and can't wait to get them! I do wish the site would remind you to sign in if you have an account though. It would really help!