We are Ask & Embla, home for all breeds of the alternative—We are a union of dark and light, masculine and feminine, immediate and eternal.Our jewelry brings metals, gemstones and your energies into a chord. Just as Ask and Embla were born as a pair, we hope to bring the power of two to you🖤
Written by the business, not verified by us.
Is Ask & Embla legit?
Ask & Embla (askandembla.net) has a 3.6 out of 5 rating on OK.one, based on 375 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 25% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the jewelry, noting that the pieces are beautifully crafted, remarkably durable, and feature truly unique designs that stand out. Consumers also highlight the remarkably fast delivery times alongside a wonderfully friendly and efficient support team that consistently resolves any questions quickly.
Some reviewers were not happy with the overall quality control, mentioning that certain items arrived with faulty clasps or manufacturing defects. A few individuals experienced distinct difficulties with their orders, expressing frustration over unexpected extra fees and unhelpful interactions with staff regarding returns.
Auto-generated from all reviews of this business. For reference only.
Defective upon arrival and change in color after one day of wear
I got my plugs yesterday for Christmas. They arrived with dimples throughout the resin on the top of plugs, defective. After one day of wear the bottom of the resin has changed color to yellow and will not come off
Reply from Ask & Embla2021-01-15
Hello Victoria,
Thank you for bringing this to our attention. Your feedback is important to us and we regret that your shopping experience with us has not been the best.
That being said, if you haven't already, would we trouble you to send us an email at [email protected] with your order number, concern, and supporting pictures/videos of your products? We'd like to see how we can improve your shopping experience and resolve the issues you have faced.
Thank you for your patience and looking forward to assisting you.
This company makes poor quality jewelry. I received a pair of plugs that are supposed to be 00 gauge. They are over 1/2". I sent photos with measurements against a ruler as they asked, and they still refused to send a replacement. I also purchased tapers to try to stretch enough to fit them, but they were still way too big for the size they say they are. I send several photos next to a real 00 gauge piece of jewelry, as well as the 00 gauge taper I bought. I spent an extra $30 on the taper and they still did not care. Their customer service is horrible. Their jewelry is low quality. Will never be ordering from or recommending this company to anyone.
Reply from Ask & Embla2021-01-13
Hi Bethany,
Thank you for your feedback, we sincerely regret that your experience with us was not up to expectation.
Our customer care team has reached out with some solutions for the issues raised and we hope you may find them amicable. Thank you and please feel free to reach out via email for any further assistance. Your experience is extremely important to us and our team will work hard to offer an acceptable solution for you.
Take care and stay safe!
Really disappointing Shop. I ordered 2 septum piercings in July and they came in mid october, after a really long email conversation with the customer service. The colour of the piercing ripped off and the clicker was broken after wearing it for about 4 days. I am really disappointed.
Reply from Ask & Embla2021-01-13
Hi Hannantifa,
Thank you for bringing this to our attention. We sincerely regret that you've encountered issues with your purchase.
If you haven't already, would you mind sending us an email at [email protected] with your order number, concern, and supportng pictures/videos of your products? We'd like to see how we can improve your shopping experience and resolve the issues you have faced.
Thank you for your patience and looking forward to assisting you.
Mediocre quality products at best. Overpriced for what you get. They do not accept returns for products that you don't end up liking, so it's a gamble that you'll get end up with a product that actually looks like what they advertise and want to keep it. I spent $90 on plugs (and that price is after I found a discount count), and none of what showed up on my doorstep looked anything like what I ordered. Yes, of course natural materials will vary in pattern and color (duh), but their products are grossly misrepresented. Beware.
Reply from Ask & Embla2021-01-13
Hello SB,
Thank you for bringing this to our attention. We sincerely regret that your shopping experience with us has not been the best.
Your shopping experience is our top priority, and we would like to see how we can help you with the plugs you've received.
Please send us an email at [email protected] with your order number, concern, and supporting pictures/videos and we will attend to your concern as quickly and carefully as we can.
And of course, we have noted your feedback and we will surely work with our team to improve on the quality of our jewelry.
Thank you for your patience and looking forward to hearing from you!"
i’ve ordered from this company a few times and i’ve got to agree with the other not-good reviews here: they’re way too overpriced for what you end up getting. my recent order had something made of white brass, but it’s been about two and a half weeks and the finish is already wearing off..pretty disappointing must say. honestly, don’t waste yr time with em.
Reply from Ask & Embla2020-09-15
Hi Molly,
Thank you for taking the time to let us know, and we sincerely regret that we weren't able to have you experience us at our best.
Achieving the best product quality has always been a goal that Ask & Embla strives towards to. We take all feedback seriously, and be rest assured that we will work with our supplier to improve on the quality.
We were unable to identify your order in our data based using this reviewer name, so if our team is not already in touch and providing support, could we trouble you to send us an email at [email protected] with your order number and concern? Our customer care team will attend to you then.
Thank you again and looking forward to hearing from you!
I've ordered from them twice and although I think the hangers and plugs I got from them look nice they are pretty overpriced for what you receive because it's just cheap metal that turns your ear green. Both the plugs I recently purchased and earings do that. First time I purchased hangers and one of the clasps was so thin it couldn't even hold it's own weight for a second without popping right back open. They sent me a new pair after going back and forth with them so costumer service was good. Product just isin't worth the price I must say. I don't be purchasing from them again due to that.
Reply from Ask & Embla2020-09-15
Hi Hailey,
Thank you for bringing this to our attention. Your experience is important to us and trust that we are here to help.
At Ask & Embla, we strive to always do our best with the products that we offer and the shopping experience created for you. That being said, we sincerely regret to hear about the issue that arose with the products you’ve purchased.
Our customer service team will be reaching out to you regarding your concern soon via email and again, please be assured that we take all feedback seriously and will be working with our the necessary teams closely to improve the quality of our jewelry.
Thank you.
The customer service and shipping was absolutely brilliant and the product turned out to be exactly as shown. However, I am VERY upset to say that as soon as I opened both earrings bars to put them on they literally just bent so easily and couldn't shape them back to normal, it was a struggle to take them off and lastly they did even infect my ear lobes causing redness and pain despite sanitising them. Cheap material. Such a shame I cant wear them not only because of how much I paid for them but because they also look very good.
I like this company a lot but I recently bought some hangers and they are turning my ear lobes a greenish grey color.. you can tell that they were made from cheap material.
I was very disappointed because all of the other ear rings I’ve bought in the past are great! I guess you just don’t know what you’re going to get from them so therefore I’m not going to shop with them anymore. 😩☹️
Very unhappy!!
I ordered frames and spent over $150... the tracking number never worked since May, stating “not found”
I emailed the company on the 20th they claim everything okay and shipment expected yesterday! I emailed again to know find out that the SHIPPING company cancelled my order on the 28th..... arghhhhh
Companies benefiting from the coronavirus and scamming people into spending the amount of money over and over is absolutely disgusting!!!
Reply from Ask & Embla2020-06-16
Hi Chloe,
Thank you for bringing this to our attention. It is just as important to us as it is to you that your shopping experience is nothing short of positive.
If you have not already received assistance from our customer support team, kindly send an email specifying this Trustpilot review, with your order number to [email protected] and we will diagnose the best resolution for the issues affecting your order.
Ask & Embla has and will never participate in scams or activities that lack integrity or betray the trust of our community and customers.
We were unable to identify your order in our data based using this reviewer name, so if our team is not already in touch and providing support, we look forward to hearing from you so we can troubleshoot this issue as soon as possible.
Thank you
Genuinely disappointing. I have placed two orders with this company since April. The first one I did not pay for express shipping and from the date it shipped out to arrival was 13 days, supposedly. They don't give any tracking updates until it leaves Singapore so I have no idea if it actually shipped out when they told me it did.
I emailed them about a week into the wait to ask for an update, and I got a basic form email saying that I needed to bear with them due to Covid-19. Yeah, I get that. I just wanted an update on my over 100$ worth of jewelry that I had no idea the location of.
The jewelry was cute enough that the wait was acceptable and I was willing to try them again. I saw a pair of earrings that came back into stock that I had wanted, so I placed another order. This time with express shipping.
The order shipped out on May 22, supposedly. It's been 15 days, I have zero updates on my order. It just says "USPS waiting for pick up". I paid for faster shipping to get slower shipping! This is truly unacceptable. I haven't bothered reaching out to try and inquire with them because their last response was extremely generic and just blamed the Covid-19 pandemic. That'll be my last order through them, I'll go through local high-quality companies for my jewelry going forward. Highly recommend BodyArtForms, Diablo Organics, Maria Tash, or Tawapa if you're looking for high-end. :)
Edited to add: First, this company deletes any negative comments off their social media. So don't be fooled when you see all the positive comments on their posts, they censor the negative ones.
When I inquired about my order again, the company asked me to check with the USPS myself about the whereabouts of my items. Then I received another email a few days later from the company and was informed that a batch of orders shipped out during a 4-day period (which included mine) had made it over to the US but were now "lost" in the USPS system in the US. The email stated to wait until 6/10 for any kind of status update or package arrival and they will reship or refund. The item I ordered is out of stock again, so A&E took my money and held onto it for 3 weeks for me to end up with nothing. I am severely disappointed and will NOT be giving them another shot. I highly recommend looking elsewhere for your jewelry needs.
Reply from Ask & Embla2020-06-10
Hi Karen,
Thank you for letting us know. We appreciate your feedback and bringing your shopping experience to our attention.
To have 2 of your orders tangled in these shipping debacles is extremely unideal and we sincerely regret that we weren't able to have you experience us at our best.
If you have not already received assistance for a resolution, kindly send an email specifying this Trustpilot encounter to [email protected] and I will personally expedite the process and take care of this for you.
Thank you.
Sincerely,
Agnes T.
Customer Support Manager
Really pricey jewelry for mostly brass. Shipping takes an ungodly long amount of time, tracking for shipments takes days to update, so you'll receive an email stating your package is going to be delivered days after its already arrived.
Don't bother paying extra for express. I placed two orders, one with express and one without and they took the exact same amount of time to arrive [several weeks].
Reply from Ask & Embla2020-06-01
Hi Bella,
Thank you so much for bringing this to our attention.
The global pandemic situation at hand has strained our shipping providers and all accompanying operational processes during this time. We truly regret that we weren't able to have you experience us at our best :(
If you haven't already reached out, could we trouble you to send your order number to [email protected]? We will be investigating how we may close any gaps and strengthen our processes. Your feedback is greatly appreciated.
Thank you.
Good customer service after a bit of a delivery debacle- great shop!
After a bit of a delivery debacle I recieved my earings and they are beautiful- just as I ordered. I recieved good contact and excellent customer service throughout said debacle and would defo shop here again. Thank you!
The Freya Teardrop septum clicker I bought is CUTE AF! It is looks exactly like it was pictured on the site and is as described. I love it even more than when I initially saw it.
The only downside was the prolonged shipping time—it took 17 days to receive my order. I think the prolonged shipping time may have been due to current concerns regarding the coronavirus and possible additional safety measure taken to process shipments from certain parts of the world. This order started in Singapore, went through New Jersey, Compton (CA), then to me. So, besides the understandably long shipping time, everything about my order and experience with Ask & Embla is great!
Reply from Ask & Embla2020-03-24
Anna! We're so happy to hear our Freya travel far and wide and is finally home with you :-) Thank you so much for your feedback and have an amazing day!
I bought a bunch of septum rings, and they were a bit smaller than I expected. The website said 8mm diameter, but they’re clearly smaller and looked a bit different than on the pictures... Pretty satisfied with the overall products despite this though, just be prepared to expect smaller sizes than you’d think
Reply from Ask & Embla2020-03-09
Hi Joze! Thank you for your review and bringing the size discrepancy to our attention. We take all feedback seriously and would like to learn about the products were affected, so we can improve their descriptions and images to reflect the products accurately.
Could we trouble you to send us an email at [email protected] with your order number? Our customer care team will attend to you then. Thank you again and looking forward to hear from you!
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