Assurant (assurant.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Drey did a great job replacing my phone screen! My phone looks brand new again
We're so happy to hear that your phone looks brand new again after the screen replacement! Thank you for sharing your positive experience with us.
They have communication tech issues between Assurant system and their retail providers. I have rapour with staff from a local CPR store, I had the manager trying very hard to get his store to populate in the system but couldn't. I had to drive an hour out and back because there was no override options available. Big waste of my time.
Our apologies for the problem you're encountering. For help with your case, please respond to the email we've sent.
Thank you, Andrew! We are happy we could help.
Easy and everyone was knowledgeable and friendly
Thanks for the kind words. 🙂
The whole process from the filing of the claim until the repair was completed was extremely smooth ! Great service !
We are so happy to hear that the entire process, from filing your claim to the completion of the repair, was extremely smooth!
Very fast service and Maikel was very helpful.
A fast and smooth experience can make all the difference, and it's wonderful to know your visit left a positive impression. We appreciate you taking the time to share your feedback and recognize the great service you received!
Very friendly staff! Repair was done in a timely manner and the phone looked brand new!
We're so happy to hear that our staff were friendly, that your phone repair was completed quickly, and that it looks brand new!
我在网上预约了，它给了我放下手机的日期和时间。那里的那个人回答了我的所有问题，并向我解释了我需要做的一切，关于保险将支付什么以及保险不会支付什么。他们打电话给我并取得了联系，然后才继续处理在我手机上发现的其他事情。他们很快就完成了，大约 24 小时后我就回来取了它，一切看起来和工作都很好。当我拿起电话时，有不同的人在那里，但他也提供了很多信息。很棒的经历。
It was a pleasure working with you, Brad; we appreciate the kind review.
It was super fast and easy no hassels or setbacks.
We're glad to hear you had a great experience with us, Vicky!
Phone isn't being repaired properly and they won't do anything about it.
Our apologies for the issues with your device. For help with your case, please respond to the email we've sent requesting additional details.
I have Phone Insurance through Assurant. Have had to physically go in person to Metro 3 times now and had to have to 3 way a Metro employee and an Assurant employee just to check my claim status. They keep telling me my pin which I set with Metro is invalid and lie about being able to verify my account with the second line on-file until I have my Metro representative tell them I am providing the correct pin. After trying to file a claim for a broken phone screen, they have had me upload new documents every time I go through the the circus of just seeing my claim status, and keep telling me it will be an additional 24hr review after each document. I have paid $9 per month for 9 months and this is completely not worth the time or hassle. I could have just replaced my screen at this point for less money or hassle. I highly recommend you do not use these scam artists and if I had money for legal recourse I would take it. They are stealing my money and refusing to validate my account because of a system error so I am sitting longer and longer without a device.
We sincerely apologize for the situation and would like to look into your case further. We've sent you a request via Trustpilot requesting additional details. When replying, please include your claim number and a preferred contact number. Thank you, and we look forward to your response.
Easy to make appt, location was convenient and service was quick.
We're happy to hear you had a great experience, Carol, and we appreciate your feedback.
Everything the did was great, time, customer service, and location 5/5.
Thank you for the feedback, Myles! We're happy we could help.
I called for service on 06/29. Soonest available appointment was 07/03. Technician was a no-show, automated system rescheduled me for 07/13. Technician was again a no-show, automated system rescheduled me for 07/21. I have been almost a month without a refrigerator, using a backup in the garage for a family of 7. There is no way to talk to a person, your only option is to call in (or text) an AI assistant, which can only handle scheduling changes. Still waiting on a resolution.
We regret to hear about your situation and would like to assist. So we can ask our internal partners to review this matter, please ensure to reply to our request sent through Trustpilot. When responding, include the claim number, your best contact number, and specify the company linked with the coverage.
They fiixed the crack in my screen in one hour and the service was excellent!
We're glad to hear that, Pamela! 🙂
Assurant sells policies to areas where they are unable to offer repairs. They have declared my washing machine "not fixable", which is nonsense, it just needs a new board. They have sent a "refund" in a way that is exceedingly difficult to utilize.
Our apologies for the issue you may be facing with your policy. We'd like to have this reviewed if you still need assistance. For help, please respond to the email sent by Trustpilot with your coverage provider (i.e., Service Protection Advantage), phone number, email address, and reference or contract number.
Thank you, fast and efficient
It was great working with you!
First look of the place was very clean and organized. I had a little problem from my end not knowing how to turn my find my location off on my iphone. The employee was happy to help and patient with me. Great experience here. love the attitude and speedy fast.
We're so glad to hear that our team's patience and helpful attitude made a positive difference for you. It's wonderful to know you had such a great experience with us!
Great service
Thank you for the 5-star review.
Good esperience
We're happy to hear you had a great experience with us!
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