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Atlantic Coast Charters

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102 reviews

4.7102 reviews
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About Atlantic Coast Charters

Data updated
Website
atlanticcoastcharters.com
Category
Public & Local Services
Location
United States
Status
Unclaimed
Replies to negative
67% (4/6)
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About this business

Atlantic Coast Charters has been serving the charter bus market in Maryland, DC, Pennsylvania and West Virginia for over 40 years. ACC is owned by the Dillon family who have been in the bus business since 1918! We have two locations to serve you, one in Linthicum, Maryland near BWI airport and one in Hagerstown, Maryland. Our fleet sizes include 34 passenger, 47 passenger and 55 passenger deluxe motor coaches. Amenities include Wifi, restrooms, reclining seats, DVD, PA, A/C as well under bus luggage space. Many buses also have 110V outlets and seat belts. Wheelchair lifts are also available. What separates bus companies is its people, and we have the best! Whether its the veteran charter booking staff, highly skilled maintenance technicians or safe and friendly bus operators, our team is number one!

Is Atlantic Coast Charters legit?

Atlantic Coast Charters (atlanticcoastcharters.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-09-01.

What people say

Our driver

Our driver, Allen, was the best. He was patient, informative, prompt, and an excellent driver for our group of middle school and high school students, parents, and group leaders as we toured Washington DC this week. We would love to have him again.

Reply from Atlantic Coast Charters2024-03-25

So glad you enjoyed Allen! Thank you for taking the time to let us know. I will make sure he gets a copy of this compliment

We had Vincent Williams for our bus…

We had Vincent Williams for our bus driver and he was absolutely amazing! Always laughing with us and wishing us good luck for our tournament!! Couldn’t have had a better experience and driver!

Vincent Williams the best bus driver i’ve ever had

Vincent williams was an amazing chauffeur and he was really nice and friendly all the time, i hope we can have it again next time we are in town!

We travelled for the NCAA Regional…

We travelled for the NCAA Regional Tournament for Women’s Bowling. Vincent Williams was our driver and he was absolutely fantastic!! Super safe and friendly!!

I am trying to get a hold of these…

I am trying to get a hold of these people with NO luck email address in invalid!!!

Reply from Atlantic Coast Charters2022-03-07

Please remove this review, you have the wrong company. We are in the US, not Capetown

Bus Crashed on Our Wedding Night

DO NOT HIRE! Poor customer service from the start, then the bus crashed on our wedding night and our parents missed the last two hours of the reception dealing with it and driving guests home themselves. Management team on the emergency line hung up on us after the crash and never called back. I've reached out multiple times via phone and email and no one has returned our call or offered up any apology. I'm still devastated that our wedding night turned into such a fiasco because of the terrible service from this team. The drivers were lovely but management is just AWFUL.

Giving two stars because the drivers…

Giving two stars because the drivers were always courteous. Used this company to get spring sports teams to their games. Had very specific departure times and pick up locations. Buses were late 50% of the time. Drivers never answered their cell phones and the company was unresponsive to the recurring issue. Excuses were always about having to find a last minute driver or the bus they had scheduled had mechanical issues. Regardless, never a phone call letting us know about any delays or reassuring us the a bus was in fact on the way. Final straw was when the bus never arrived to take one of our teams to the conference championship. Again, no communication from the driver or the company until after we had to find alternative transport. Then it was ‘oh, the driver read the ticket wrong’. If reliability isn’t an issue, the drivers are nice.

Reply from Atlantic Coast Charters2021-04-24

Mr. Hertz, I am very sorry for the issue this morning. However, you materially mis-state facts about the lateness. I will have my dispatcher pull GPS reports for each trip to show you the correct data.

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