Very good price and service
Very good price and service. Thanks to Sam Davis for his work
About Neptune Auto Transport
Data updated- Website
- neptuneautotransport.com
- Category
- Home Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 21 reviews
- Replies to negative
- 0% (0/18)
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About this business
Specialized auto transport company in the shipping and transporting vehicles all around the USA.
Written by the business, not verified by us.Is Neptune Auto Transport legit?
Neptune Auto Transport (neptuneautotransport.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home Services and its reputation is good. 82% of reviews are 4 stars or higher and 18% are 1 star; The business has not yet replied to negative reviews; 21 of them were added in the last 12 months. Last updated 2026-08-31.
What people say
I have signed a contract with Neptune…
I have signed a contract with Neptune Auto Transport to ship a Mercedes Benz 2017 GLC 300 from San Jose CA to Alpharetta, GA in July 14, 2026. In order to get my business, they give me a fake price. The contract states the cost was $1000. However, on the day of pick up, i was told the cost to ship changed to $2300, a $1300 increase. This is not an honest contract, it is just a bait and switch scheme. This is abosultely not acceptable. After i reject their offer, i was offered $2200, $2100, and finally $1900, how can you charge me $2300 on the day of picking up, knowing that you can go as low as $1900? I did not use Neptune Auto Transport. I lost all the time to look for a new vender and eventually i have to spend $1900 with another vender because i dont have any other choices.
It was an amazing experience working…
It was an amazing experience working with Neptune Auto Transport. Their pricing was very competitive, communication was excellent throughout the entire process, and my vehicle was delivered right to my doorstep without any issues. Everything went smoothly from start to finish. I would definitely use Neptune Auto Transport again and highly recommend them to anyone looking for a reliable auto transport company.
I had a great experience Fred was very…
I had a great experience Fred was very helpful. Found me a driver with a price I could afford. He was very informative and answered any extra questions I had. Delivery of my vehicle was on time and a smooth transition. Overall great process!
I had a great experience with this car…
I had a great experience with this car shipping company( Neptune auto Transport). The entire process was smooth, professional, and stress-free. My vehicle was picked up and delivered on schedule, and it arrived in perfect condition without any damage. The driver kept me updated throughout the trip, and customer service was responsive whenever I had questions. I appreciated their professionalism, careful handling of my car, and timely delivery. I would definitely use their service again and highly recommend them to anyone looking for reliable and trustworthy car transportation thank you Brad Williams,
Overall Experience
Experience with Brad the agent at Neptune was amazing. Very helpful and informative. Gave me an honest estimate and updates throughout the process. Only problem I had was with the truck driver not updating me and coming later than promised (both pick up of vehicle and delivery).
We had an excellent experience with…
We had an excellent experience with Brad at Neptune Transport. From the very beginning, Brad was professional, responsive, and incredibly helpful. He kept us informed throughout the entire transportation process, providing regular updates on our vehicle’s location and progress, which gave us complete peace of mind. He was always available to answer our questions, communicated promptly, and made what could have been a stressful experience feel smooth and effortless. The car arrived safely and exactly as promised. Brad’s outstanding customer service, attention to detail, and commitment to keeping his customers informed truly set him apart. I would highly recommend Brad and Neptune Transport to anyone looking for a reliable and trustworthy vehicle transport service. Thank you, Brad, for making the entire experience so seamless!
Bulshit Company!
I was supposed to use this company and…
I was supposed to use this company and I am happy I didn't. They were extremely rude and unprofessional when I had told them that I decided to go with another company since they were unable to get back with me. From the brokers reply, I assume that they all sit in a room with other brokers (similar to a call center) taking phone calls, so they know which company you went with and they will try to belittle and haggle you. I would recommend that people cut out the broker and search for a company that will be directly handling your vehicle. The company that delivered my vehicle was KDN Transport Group LLC, USDOT: 4518172, MC: 1789724. The driver who had delivered my vehicle was very professional and nice. He also explained to be that a broker will always increase the price.
Las Vegas to New Jersey
After the death of my sister, I made arrangemwnts to have a her car transported from Las Vegas to myself in New Jersey. Having requested assistance and quotes from several companies Neptune Auto Transport stood out way above the rest! This is 100% due to the attention, compassion and patience of Brad Williams, my customer service representative. There was quite a bit of legal red tape to work through before transferring the car to me, Brad kept in touch for more than a month until I was able to schedule pickup. He worked diligently in not only negotiating the best price but confirming door to door delivery to the remote location where I live. The transfer was seamless, with the car being delivered right on time in perfect condition. Thank you for your kindness and professionalism Brad! I would be remiss in not mentioning Daniel, the driver. He was a true gentleman and professional, even making sure I reset the mirrors before driving away! Overall a 10 out of 10 all around!
These people were great
These people were great. They shipped two cars for me at a very reasonable rate. Professional and customer friendly.
Absolutely worst transport brokers to…
Absolutely worst transport brokers to work with. These people are scanmers stay away from them, they want to make you pay a deposit and give you a reasonable quote after taking your deposit they make excuses nad want to charge you three time more than initially quoted and since they have your deposit you have no other choice. They say they have a driver but its all lies when you confirm with them they post it on a board and wait for transporters to give them their price which is never what they quoted you. The initial quote it just to lock you in trust me, after that they will make millions excuses of why that cant be rhe price . STAY AWAY FROM THESE SCAMMERS!!!
Can I give negative stars
Can I give negative stars? We agreed to a price and I put down a deposit. Now he says the drivers will want more money and the price will change. We haven't even been driver options yet and Sam is keeping our deposit. Do not use this company.
Brad Williams was very helpful and…
Brad Williams was very helpful and completely honest on how the market works. I’m sure I will need their service again and will surely be reaching out to Brad. Thanks for all your help
Fast friendly efficient
stellar experience
Great communication and very easy to deal with. Execution was too notch and my vehicle arrived in pristine shape from a cross country door to door delivery. Would absolutely recommend them hands down.
Yes It’s very good company
Amazing work!!
Amazing work!!! Easy fast from one day to the next I had my vehicle at my house!!! Thank you guys for all the hard work!!!
Do Not Use This Company
Do Not Use This Company This company is a scam. They took a $100 upfront deposit and then failed to ship my vehicle on the scheduled pickup day. At the last minute, they increased the price from $500 to $1,500 completely unreasonable. They are just brokers, not actual carriers. Avoid them at all costs.
The company delivered my car after a…
The company delivered my car after a few price changes. The car arrived safe, but a little late.
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