About Neptune Auto Transport
Data updated- Website
- neptuneautotransport.com
- Category
- Home Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 21 reviews
- Replies to negative
- 0% (0/18)
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About this business
Specialized auto transport company in the shipping and transporting vehicles all around the USA.
Written by the business, not verified by us.Is Neptune Auto Transport legit?
Neptune Auto Transport (neptuneautotransport.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home Services and its reputation is good. 82% of reviews are 4 stars or higher and 18% are 1 star; The business has not yet replied to negative reviews; 21 of them were added in the last 12 months. Last updated 2026-08-31.
What people say
This is my second time using them!
This is my second time using them. I tried using another company prior to this experience, it was a total disaster, so I reached out to Neptune Auto Transport and got John, what an amazing guy. I called him on Wednesday evening, he had a driver on that Thursday who could pick up my truck and deliver it on Saturday for the price that I could afford, AMAZING! The driver Shalva was so kind and polite, he came the time he said he would be at my home, Julia the Dispatcher was GREAT, she kept me informed throughout the process. She texted me 40 minutes before pick-up and 40 minutes before delivery, OMG, the entire process was amazing. I cannot put in writing what I experience and the feeling I had with such a great team. Thank you John as a consumer, restoring my trust again, because what I experience with another company, cause me to lose hope, again, John, THANK YOU!
Excellent Transport Experience
Worked with John, and he helped get me fixed up on a weekend. He was able to located a driver and then negotiate a good price for the route at the time. The online BOL allowed us to follow the transport cross-country. We were promised a Thursday delivery and the car arrived two days early on Tuesday with great communication and coordination with the driver he used (Egor). The car arrived w/o incident and no issues. I know it's hard to understand the industry, but it's great to work with people who know what they're doing and source you a quality transporter.
Excellent Service
I am so pleased with the experience I had with Neptune Auto Transport, after being left without a driver from another company. Neptune Auto Transport came to the rescue they picked up my daughter’s car within the hour. My daughter’s car made it to Jackson, Mississippi within 24hrs. This company is amazing and the customer service was very polite and friendly. I 100% recommend this company to anyone whom need service.
Richard provided a great customer…
Richard provided a great customer service
Save your money and go else where!
I’ve never shipped a vehicle before so understandably I was very nervous, and this company has made me never want to trust another transport company again. Within a week they tried 3 different drivers and neither of them could transport my vehicle! First driver- the tires were too wide(this was my mistake. I should’ve mentioned that the tires are after market). Second driver- the driver “got in a wreck” but when I talked to the driver he said he was going to LA not Oregon and had no idea about an Oregon delivery. Lastly, the manager(Robert) sent a driver. Not only was he a day late, but he couldn’t take the vehicle because it doesn’t run and the tires were too wide! Meanwhile they knew these details! Then Robert asked me to give him one more try, but had the audacity to charge me again! When I messaged back telling him I shouldn’t even be charged, he never wrote back! DO NOT use this company! My vehicle is stranded and now I have to pay storage fees until I can find another transport company! Trust me, spend your money elsewhere!!!
Excellent Experience
I had a very good experience because the person i worked with was very helpful.
Absolute liars
Absolute liars. Brad is a liar that bait and switches. Then plays dumb when called out. Wrote a contract with a fixed price then wants to argue he “fixed the contract”. Posted $1300 on a national site all the while holding a contract fur $750.. Stay as far away from this company as you possibly can.
FOREIGNER OWNED DECEPTIVE BUSINESS
I called this company Owned by 2 Foreigners and spoke to an English speaking white man who said his name was Jordan. I got a QUOTE of $625 over the phone and via email with a Pick up Date on September 10. I told them i would think about it and let them know. THE VERY NEXT DAY, this company calls my phone SEVERAL TIMES. When free, i called them back 3 times, each time they hung up on me. The 4th call i spoke to a FOREIGNER claiming He was Jordan. When i asked about the Jordan i spoke with, the white guy , english speaking, the Foreigner said "We both use the name Jordan when speaking to customers". HUGE RED FLAG......Even worse this Foereigner says "Okay, we are picking up your car tomorrow and it will be delvered the next day". I NEVER MADE ANY CONTRACT WITH THESE PEOPLE. I told him i never agreed to anything, He says "Yes you did". I told him "I did not Hire you guys". He says "Yes you did". I told him to go find the quote and paperwork then. He puts me on hold, comes back and says "I cant find your file". I ripped him a new one......also informed him i will be filing a FTC complaint as well as Complaints with the Secretary of State the company is doing business in....BOY OF BOY did they MESS with the wrong Bull on this 1. This Business is engaging in DECEPTIVE BUSINESS PRACTICES and IS BEING REPORTED TODAY.
Prof company
Excellent Car Shipping Experience from Texas to Washington! I recently used this logistics company to transport my vehicle from Texas to Washington, and I couldn’t be more satisfied with the entire experience. From the very beginning, their team was professional, responsive, and transparent. They provided a clear timeline, competitive pricing, and kept me updated throughout the journey. My car was picked up right on schedule and delivered safely without a single issue. The driver was courteous and took great care of my vehicle. What really stood out to me was their communication — I never had to wonder where my car was or what was happening next. Everything went smoothly from start to finish. I highly recommend this company to anyone looking for reliable, safe, and stress-free auto transport. Thank you for your outstanding service! Let me know if you’d like to include specific details (like the name, delivery dates, or the type of car).
Fraud and scam
My friend and I were quoted a price, told to pay a deposit and the driver name arrived. We contacted the driver after the missed pickup time and was told he had a flat and would be over 5 hours late and maybe longer. No one sent a message to communicate that I the customer had to reach out. The timeframe no longer worked due to work and travel obligations. After requesting a refund of the close to $200 l paid, Laura argues with us and said she would see about a refund. No driver no pickup and so far out of close to $200 for a service we didn't receive. She then saw the review I left on google and sent a text stating she would refund the deposit within 15 minutes if we remove the review. On Tuesday she tries charging the card for $180.25 and for $170. If the card was unlocked she would have taken more money! I will be including images and text messages to BBB and FBI for complaint of fraud.
I worked with Lara
I worked with Lara, she was awesome. Thank you.
I worked with mark and he was amazing…
I worked with mark and he was amazing from the begging! He got me a rate and a pick up date almost right away and fulfilled both! He was great communicating through the process, the driver never annswer but he got in touch with the dispatcher, keep me updated and made sure that I was taken care of on time. I really appreciate him and would definitely use them again
Illegal texts for YEARS
I requested a quote from this company almost 2 years ago and decided not to use their services. Yet even until today, I STILL receive texts asking if I'm still looking for their services. I respond STOP to each one, get an automatic confirmation, and then still proceed to get more texts in the future. This is illegal by the way. If this company can't be trusted to follow simple text messaging laws, I sure as hell would not trust them with my car.
Personal experience fake quote lack communication
They give you a cheap quote but it’s never the exact price it’s an estimate. Real price is once they book a driver. I went through with them to ship my car from mi to Las Vegas price was 1100 and they told me 4 days however it’s been getting pushed back everyday it’s been a week now still no car and communication is not that great and don’t want to drop price for being late not fair at all
Once this company has your information
Once this company has your information, they don't stop trying for your business. October of 2024 I requested they stop contacting me. I have the receipt of the request. February 6th 2025 they are contacting from different numbers. They will harass you forever.
SCAM ALERT
0 star if I could! The quote changed from initial $400 to $500. The delivery date changed from 15th to 17th. DO NOT TRUST THESE FAKE REVIEWS. Impossible to reach driver or the company. I would highly suggest another company for any of your needs.
Amazing and stellar sevice
Their service was beyond amazing and our daughter got her car shipped from GA to AZ in record time. The driver Anthony was very professional and efficient
very unprofessional broker !!!
very unprofessional broker !!!! all the time this broker posted load with out contract!!!all the time ask some discount (like$200). all the time has some problem!! very bad , very scammer broker!!!
I had an amazing experience Amanda was…
I had an amazing experience Amanda was the best person to call and she was able to help me shipped my car without no problem. Totally recommend it. Call and ask for Amanda
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